5/5
TrustpilotBravo to the team they have good…
Bravo to the team they have good customer service
Trusted Agent profile · Nottingham
Verified
John Shepherd estate agents in Birmingham, Solihull, Derby and 4 more
★★★★★
3,080 reviews across 11 offices and 4 platforms
John Shepherd has 11 offices, in Birmingham, Solihull (three offices), Derby, Redditch (two offices), Cannock, Nottingham and Royal Sutton Coldfield (two offices) (Nottingham). Together they have 3,080 reviews on four platforms, rated 4.2 out of 5 overall.
1,611
Reviews on Google
All 11 offices
4
Reviews on Yell
Business-wide
1,439
Reviews on Trustpilot
Business-wide
26
Reviews on allAgents
Business-wide
Our offices
John Shepherd's 11 offices, most reviewed first. Each has its own page.
- John Shepherd Birmingham33 Colmore Row, B3 2BS1,840 reviews · 433 on Google (3.9)203 in the last 90 days
- John Shepherd Solihull6/8 Drury Lane, B91 3BD1,682 reviews · 294 on Google (4.2)168 in the last 90 days
- John Shepherd Derby42 Queen's Rd, NG2 3DT1,641 reviews · 238 on Google (4.1)268 in the last 90 days
- John Shepherd RedditchThe Old Church, Ipsley Street, B98 7AA1,600 reviews · 198 on Google (4.6)170 in the last 90 days
- John Shepherd Cannock25/27 Wolverhampton Road, WS11 1AP1,549 reviews · 160 on Google (4.0)182 in the last 90 days
- John Shepherd Nottingham2 Gordon Road, West Bridgford, NG2 5LN1,504 reviews · 124 on Google (3.8)198 in the last 90 days
- John Shepherd Sutton Coldfield74B Walsall Road, B74 4QY1,451 reviews · 55 on Google (3.4)189 in the last 90 days
- John Shepherd Redditch (The Old Church)The Old Church, Ipsley Street, B98 7AA983 reviews · 76 on Google (4.2)157 in the last 90 days
- John Shepherd Royal Sutton Coldfield (Sutton Coldfield)Sutton Coldfield, B74 4QY959 reviews · 43 on Google (3.0)168 in the last 90 days
- John Shepherd Solihull (380)380, Stratford Road, Shirley, B90 4AQ880 reviews · 0 on Google159 in the last 90 days
- John Shepherd Solihull (6-8 Drury Lane)6-8 Drury Lane, B91 3BD867 reviews · 0 on Google160 in the last 90 days
Latest reviews from every John Shepherd office
Newest first, from every platform, with the office each review is about. First names only.
Trustpilot1/5
GoogleAwful. Constantly adding extra fees and rude communication.
5/5
GoogleWe recently rented a property through John Shepherd, and our experience was exceptional, thanks to Olga. She was not only extremely knowledgeable and informative but also genuinely helpful and supportive throughout the entire process. This is our second time renting with John Shepherd, and Olga's dedication and professionalism have only strengthened our trust in this company. We highly recommend Olga and John Shepherd for anyone seeking a seamless and positive rental experience.
2/5
GoogleWhile letting the property, John Shepherd were decent agents, with things fixed quickly. The problems start when you leave and they try and charge you from your deposit for nothing more than simple painting/cleaning. All the justification you get is "it's outside fair wear and tear", without ever receiving clarity on what that means. I urge John Shepherd, and all letting agents as a matter of fact, to put tenants first. Provide clarity on what's considered fair, challenge landlords who benefit most from renting to foot the bill for minor damages and make it all make sense.
5/5
GoogleMe and my partner Jacob are impressed with the customer service that we was given!!! Shout out to Michelle. So professional and such a lovely person. She made it possible for us to move into our first home. Would definitely recommend john shepherd to anyone looking to let or buy a property!
5/5
TrustpilotFantastic service.
Fantastic service.Samantha Follows very professional and helpful and always there to answer all questions that I had and replied in a swift manner.Rianne Smith another fantastic and professional person keeping me in the loop of everything going on.
1/5
TrustpilotI Phoned 3 times to enquire about a…
My boyfriend phoned 3 times to enquire about a property, twice the phone was picked up and then we had the phone put down on us before had chance to speak, on the 3rd attempt, a girl called Emily answered, and abruptly said “Property has gone, any changes and will let you know” Before the word know was finished, Emily put the phone down without him even getting a word in
1/5
GoogleAwful. Constantly adding extra fees and rude communication.
5/5
TrustpilotEvery member of the team was kind and…
Every member of the team was kind and professional. They made the whole renting process less tedious and fast.
5/5
TrustpilotI’ve been renting with John Shepherd…
I’ve been renting with John Shepherd since May 2022 & it’s been a breeze. In particular, Caitlin MacDonald is fabulous at keeping me informed of any checks, following up repairs & other activities required for renting. She’s always professional, efficient & lovely to interact with 😃
5/5
TrustpilotMiss Caitlin lemon
Miss Caitlin lemon Thanks a lot for your effort and work, you did a a hard graft. I highly recommend her to deal with in any issues regarding property management. We appreciate your work with us. Thank you👋
5/5
TrustpilotCaitlin MacDonald has been brilliant
Caitlin MacDonald has been brilliant - so helpful and ‘on it’. I have been really impressed with all the service I have received. Thank you so much!!!
1/5
TrustpilotCorporate black hole
I tried to do business with them as a landlord. Emailed their lettings department giving my details. Never heard back. Gave up. Presume they have all the business they need.
5/5
TrustpilotA very smooth and fast process to the…
A very smooth and fast process from the beginning. In a few days we moved in the new home without any headache. Samantha our agent was extremely helpful and we got all the information. Thank you Sam
1/5
TrustpilotStill waiting for my deposit after 48 days.
48 days now after leaving one of John Sheperd rental properties and l am still waiting for my deposit. It should have been paid within ten days. Tina Margetts is dealing with me and she is completely useless at her job. Looks like l will have to go to court to sort this out. l am completely pissed off with this company and Tina.
1/5
TrustpilotIf I could post ZERO stars I would
If I could post ZERO stars I would. Absolutely abysmal service from start to finish. Zero customer service. It's hard to tell if their staff is strained to be unhelpful or just plain stupid, such is the degree of their incompetence. This business needs to be avoided. Sadly as with many in this industry, very little checks and accountability is possible so they keep on treating clients with contempt.
3/5
GoogleCommunication could be better.
1/5
GoogleDay 47 after moving out of a John Shepherds rental property and still waiting for my deposit, which should have been returned to me within 10 days. Appalling service and would not recommend them.
5/5
GoogleGeorgina is outstanding throughout the whole process. She had so much time for us to relieve any stress, answer any questions or arrange any additional visits. We never felt rushed with her when viewing the property we bought and it really …
Agent replied · 7 August 2026
Thank you so much ! It’s been a pleasure to guide you through the process as smoothly as possible . Enjoy your new home !
5/5
GoogleBrockenhurst have been terrific throughout. From well informed and accurate initial valuation advice, effective marketing, efficient viewing process through to securing the sale. Communication has been great, keeping everyone informed at …
Agent replied · 3 August 2026
Thank you so much for your kind words, Ian! We are delighted to hear that you had a great experience with us and that our team were able to provide you with the service you needed. We are extremely grateful for your 5-star rating and your recommendation. We look forward to working with you again in the future.
4/5
GoogleWe bought our current house through Brockenhurst 17 years ago and, therefore, decided to use them again for our sale. We have been mostly happy with the service we have received from the team. Michelle has been fantastic in keeping us informed at every stage of the, sometimes stressful, process. Thank you.
Agent replied · 3 August 2026
Thank you for your long-standing trust in Brockenhurst. We're pleased you've been mostly happy with our service during your recent sale. Michelle's dedication to keeping you informed throughout the process reflects our commitment to client care. We appreciate your feedback and thank you for choosing us again after 17 years.
5/5
TrustpilotDavid Rose is excellent
I wish to give David Rose a five star rating. He is the best employee at JS. He is very responsive and helpful. He is a big contrast to his predecessor who never answered my phone call and very rarely responded to my emails. The managers at JS never responded to my emails either. So David really stands out in this organisation.Thank you David!
5/5
GoogleVery happy with the service and guidance from olga helping me to acquire this property , it was a pleasure to have olga's help , thanks steve marvin
5/5
GoogleFabulous service from Olga at John Shepherd. She helped us find my disabled mum a new house to move into and was amazingly helpful. She even came out to the car park to us in the rain to go through some paperwork as my mum couldn't make it in the office. Nothing was too much hassle and every query was answered quickly and efficiently. Would very much recommend John Shepherd to anyone and if you want someone who goes the extra mile in lettings, make sure you ask for Olga.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
Industry awards
John Shepherd and its branches won awards at EA Masters in one year, most recently 2020.
EA Masters winners in one year, the group and its branches: 2020.
EA Masters by year, 2020
2020 1 award EA Masters 2020 winners
- Award winning agency (1)EA Masters 2020
- West Midlands Lettings
Source: EA Masters winners lists, as published, linked by year.
Want John Shepherd to help?
Send John Shepherd a message.
Questions about John Shepherd
Which John Shepherd office has the most reviews?
Birmingham has the most, with 1,840 reviews rated 4.3 out of 5, followed by Solihull with 1,682.
Where are the John Shepherd offices?
The 11 John Shepherd offices, by town:
- Birmingham: 33 Colmore Row, Birmingham, B3 2BS
- Cannock: 25/27 Wolverhampton Road, Cannock, WS11 1AP
- Derby: 42 Queen's Rd, Derby, Nottingham, NG2 3DT
- Nottingham: 2 Gordon Road, West Bridgford, Nottingham, NG2 5LN
- Redditch: The Old Church, Ipsley Street, Redditch, B98 7AA
- Redditch (The Old Church): The Old Church, Ipsley Street, Redditch, B98 7AA
- Royal Sutton Coldfield (Sutton Coldfield): Sutton Coldfield, Royal Sutton Coldfield, B74 4QY
- Solihull: 6/8 Drury Lane, Solihull, B91 3BD
- Solihull (380): 380, Stratford Road, Shirley, Solihull, B90 4AQ
- Solihull (6-8 Drury Lane): 6-8 Drury Lane, Solihull, B91 3BD
- Sutton Coldfield: 74B Walsall Road, Royal Sutton Coldfield, B74 4QY
Has John Shepherd won any awards?
Yes. At EA Masters 2020 the group won Winner for Best Estate Agent Guide 2021 award winning agency, Lettings, West Midlands.
