5/5
TrustpilotExcellent service
Excellent service, fast, efficient and kept us up-to-date. Huge thanks to Samantha!
Trusted Agent profile · Nottingham
Verified
John Shepherd estate agents in Birmingham, Solihull, Derby and 4 more
★★★★★
3,077 reviews across 11 offices and 4 platforms
John Shepherd has 11 offices, in Birmingham, Solihull (three offices), Derby, Redditch (two offices), Cannock, Nottingham and Royal Sutton Coldfield (two offices) (Nottingham). Together they have 3,077 reviews on four platforms, rated 4.2 out of 5 overall.
1,611
Reviews on Google
All 11 offices
4
Reviews on Yell
Business-wide
1,436
Reviews on Trustpilot
Business-wide
26
Reviews on allAgents
Business-wide
Our offices
John Shepherd's 11 offices, most reviewed first. Each has its own page.
- John Shepherd Birmingham33 Colmore Row, B3 2BS1,837 reviews · 433 on Google (3.9)201 in the last 90 days
- John Shepherd Solihull6/8 Drury Lane, B91 3BD1,677 reviews · 294 on Google (4.2)164 in the last 90 days
- John Shepherd Derby42 Queen's Rd, NG2 3DT1,638 reviews · 238 on Google (4.1)266 in the last 90 days
- John Shepherd RedditchThe Old Church, Ipsley Street, B98 7AA1,597 reviews · 198 on Google (4.6)168 in the last 90 days
- John Shepherd Cannock25/27 Wolverhampton Road, WS11 1AP1,545 reviews · 160 on Google (4.0)179 in the last 90 days
- John Shepherd Nottingham2 Gordon Road, West Bridgford, NG2 5LN1,501 reviews · 124 on Google (3.8)196 in the last 90 days
- John Shepherd Sutton Coldfield74B Walsall Road, B74 4QY1,447 reviews · 55 on Google (3.4)186 in the last 90 days
- John Shepherd Redditch (The Old Church)The Old Church, Ipsley Street, B98 7AA981 reviews · 76 on Google (4.2)156 in the last 90 days
- John Shepherd Royal Sutton Coldfield (Sutton Coldfield)Sutton Coldfield, B74 4QY955 reviews · 43 on Google (3.0)165 in the last 90 days
- John Shepherd Solihull (380)380, Stratford Road, Shirley, B90 4AQ875 reviews · 0 on Google155 in the last 90 days
- John Shepherd Solihull (6-8 Drury Lane)6-8 Drury Lane, B91 3BD862 reviews · 0 on Google156 in the last 90 days
Latest reviews from every John Shepherd office
Newest first, from every platform, with the office each review is about. First names only.
Trustpilot5/5
GoogleRating only, no written review.
5/5
TrustpilotGrateful for the outstanding service…
Grateful for the outstanding service provided by Caitlin MacDonald, managed to close multiple cases in timely manner.Additionally showcased great professionalism and communication, also flexible during her time off.Wish her a successful career and would be more than happy to collaborate with her in the future.Very much appreciated Paul
1/5
GoogleUseless company, their colleague Paula told me she would send me an application to fill in after the viewing as they were being viewed the next day by the landlord…..she never sent them and would not return my calls, would not recommend. Waste of time
5/5
GoogleRating only, no written review.
1/5
TrustpilotTerrible
Appalling service from this lettings agency - our original agency transferred hands so I was expecting a step up in our service but absolutely nothing happened. They are withholding our deposit without real reason and I would prefer to just be done with this agency altogether.
1/5
TrustpilotI found them suspicious
I contacted this company about a flat for sale in Burton on Trent. No answer, so contacted again, left a message, odd response saying they were Aquire? No answer. I looked at the advert, odd that its a Derby number for a Burton Estate Agent. So I looked up the Burton number, they said they dont deal with sales, I will be contacted. They didnt. So rang again and I was put through to sales after hearing they were Aquire again?So spoke to sales and asked about the flat.The email response had a Birmingham number?So I checked to see if they were registered as an Estate Agent in Burton on Trent, they were not, I checked on here, no reviews under the drop down to which branch to review.I was suspicious, I had seen so many numbers, so few answers. I checked out the company, looks like a company (Aquire) just sold to a larger company John Shepherd) although only having one property for sale? I was now very suspicious.So checked some more, looks like they are a letting agency and sales are handled by other branches if they have any. Derby had 4.The company is part of the Lombard group the trading name for Chianti holdings, then some connection to Chianti Bidco and one director who had been associated with directorships of 109 previous companies in 18 years.On checks with company house all appeared legal although they are not registered as Estate Agents in Burton on Trent, so I checked with National Trading standards asking about their legitmencyHere is part of their replyI have checked the details you provided for your agent using the online property agent checker Search the Property Agent Checker - National Trading Standards and this does not find any current redress membership for Acquire Sales & Lettings. Acquire would however appear to be a trading name for John Shepherd Lettings Limited who, in turn, appear to be owned by Lomond Property Lettings Limited, registered in London. Lomond are members of The Property Ombudsman Scheme.Given the complexity of the corporate structure, I will refer the matter to The Property Ombudsman and ask for their views on the membership position.So in order to check this company out I had to go through that. Even then there is no direct answer and they appear to be a letting agency.I had meanwhile offered on the flat they had. I was then asked to pay for my ID check? While I understand that an Estate Agent has a legal obligation to check IDs it was the first time I had been asked to pay and I really was very suspicious. I refused to pay although had supplied my ID information. They meanwhile said the property had another offer which despite me having received an acceptance of offer letter was taken. Normal phrase is gazumped.I just dont trust companies like this. I felt suspicious and nervous throughout.
2/5
TrustpilotLettings? Look elsewhere
I use John Shepherd to let a flat in Nottingham. Some times they are ok, but just seem to make simple mistakes like moving tenants in without getting all meter readings. they also try to double charge for move in/out.They often ignore emails.Communication is just non-existant. Had a tenancy fall through and they did not even tell me. also had them move tenants in without confirming with me. I also don't think their vetting process is acceptable - I had a tenant not pay rent for 6 months. what can they do about it? nothing.TLDR; I would strongly recommend looking for a different letting agent. I will certainly be moving my business at the end of this tenancy.
1/5
GoogleBy far the worst letting agency we have ever used. How anyone has ever given them more than 1 star I have no idea. If I could give them less I would. Every time we ring we get passed from pillar to post promised phone calls back and nothing. Been going on four weeks now and when the rental contract came through it was wrong. Spoken to them again twice and it's still come through wrong twice. Absolutely diabolical service. Please AVOID AVOID AVOID AVOID!!!!!!!
5/5
GoogleFabulous service from Olga at John Shepherd. She helped us find my disabled mum a new house to move into and was amazingly helpful. She even came out to the car park to us in the rain to go through some paperwork as my mum couldn't make it in the office. Nothing was too much hassle and every query was answered quickly and efficiently. Would very much recommend John Shepherd to anyone and if you want someone who goes the extra mile in lettings, make sure you ask for Olga.
5/5
GoogleReally happy with the service received from John Shepherd. Process was smooth & Olga was brilliant and very knowledgeable. Would highly recommend. Thank you for all your help . I love my new home
5/5
GoogleWe recently rented a property through John Shepherd, and our experience was exceptional, thanks to Olga. She was not only extremely knowledgeable and informative but also genuinely helpful and supportive throughout the entire process. This is our second time renting with John Shepherd, and Olga's dedication and professionalism have only strengthened our trust in this company. We highly recommend Olga and John Shepherd for anyone seeking a seamless and positive rental experience.
5/5
TrustpilotTracy Savidge - top property manager
Tracy Savidge has been supporting me with all manner of queries since taking up tenancy with Tassi (recently acquired by John Shepherd) in 2021. I've been the grateful recipient of combined experience, dilligence and geniality throughout. Repairs are always promptly arranged. I've rented a number of properties over the years and I've never known more masterful dominion over contractors.Most recently Tracy's been a dependable advisor as I come to the end of my tenancy. I couldn't in good conscience let the great work through the years go unsung.
1/5
TrustpilotLack of communication
I've had a property on the market with John Shepherd for 3 months. We've had no viewings arranged at all. Today I found out that their office is now a café and the office is closed. My emails and phone calls have not been answered. Beware.
4/5
TrustpilotThe service was pretty good
The service was pretty good, email responses were very quick which is really good. I did however have to ask for updates along the way when things fell quiet for a period of time. It would be useful to receive at least 1 update every 2 weeks to keep people up to date. Everything else went well. Thank you !
1/5
GoogleRating only, no written review.
5/5
GoogleA wonderful experience. I got a tenancy set-up from John Shepherd and it went really smooth. Very quick in their dealings and best customer service, particularly their agent “Katie” helped me arrange accommodation swiftly. Highly Recommended
5/5
GoogleThe best letting agency I have ever seen. The whole process was so smooth and quick and the communication from the workers was very thorough. Thanks to Katie and Bailey for helping me out :)
5/5
GoogleAcaboom is a real instruction winner! Being able to take potential vendors through all the information included in the slides and the details of all the comparable properties is fantastic and then to send it to them after to view at their …
5/5
GoogleAcaboom has made a huge impact in our whole Market Appraisal process from booking the first appointment with a pre communication and a post MA proposal which includes all of the comparisons used to arrive at our figure plus lots of other …
5/5
TrustpilotTurkay was professional and very…
Turkay was professional and very knowledgeable of the properties during our viewings.
5/5
TrustpilotBravo to the team they have good…
Bravo to the team they have good customer service
1/5
GoogleAwful. Constantly adding extra fees and rude communication.
5/5
GoogleWe recently rented a property through John Shepherd, and our experience was exceptional, thanks to Olga. She was not only extremely knowledgeable and informative but also genuinely helpful and supportive throughout the entire process. This is our second time renting with John Shepherd, and Olga's dedication and professionalism have only strengthened our trust in this company. We highly recommend Olga and John Shepherd for anyone seeking a seamless and positive rental experience.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
Industry awards
John Shepherd and its branches won awards at EA Masters in one year, most recently 2020.
EA Masters winners in one year, the group and its branches: 2020.
EA Masters by year, 2020
2020 1 award EA Masters 2020 winners
- Award winning agency (1)EA Masters 2020
- West Midlands Lettings
Source: EA Masters winners lists, as published, linked by year.
Want John Shepherd to help?
Send John Shepherd a message.
Questions about John Shepherd
Which John Shepherd office has the most reviews?
Birmingham has the most, with 1,837 reviews rated 4.3 out of 5, followed by Solihull with 1,677.
Where are the John Shepherd offices?
The 11 John Shepherd offices, by town:
- Birmingham: 33 Colmore Row, Birmingham, B3 2BS
- Cannock: 25/27 Wolverhampton Road, Cannock, WS11 1AP
- Derby: 42 Queen's Rd, Derby, Nottingham, NG2 3DT
- Nottingham: 2 Gordon Road, West Bridgford, Nottingham, NG2 5LN
- Redditch: The Old Church, Ipsley Street, Redditch, B98 7AA
- Redditch (The Old Church): The Old Church, Ipsley Street, Redditch, B98 7AA
- Royal Sutton Coldfield (Sutton Coldfield): Sutton Coldfield, Royal Sutton Coldfield, B74 4QY
- Solihull: 6/8 Drury Lane, Solihull, B91 3BD
- Solihull (380): 380, Stratford Road, Shirley, Solihull, B90 4AQ
- Solihull (6-8 Drury Lane): 6-8 Drury Lane, Solihull, B91 3BD
- Sutton Coldfield: 74B Walsall Road, Royal Sutton Coldfield, B74 4QY
Has John Shepherd won any awards?
Yes. At EA Masters 2020 the group won Winner for Best Estate Agent Guide 2021 award winning agency, Lettings, West Midlands.
