John Shepherd estate agents in Birmingham, Solihull, Derby and 4 more

★★★★★ 1/5

Trustpilot

Lettings? Look elsewhere

I use John Shepherd to let a flat in Nottingham. Some times they are ok, but just seem to make simple mistakes like moving tenants in without getting all meter readings. they also try to double charge for move in/out.They often ignore emails.Communication is just non-existant. Had a tenancy fall through and they did not even tell me. also had them move tenants in without confirming with me. I also don't think their vetting process is acceptable - I had a tenant not pay rent for 6 months. what can they do about it? nothing.TLDR; I would strongly recommend looking for a different letting agent. I will certainly be moving my business at the end of this tenancy.EDIT: Changing to 1 star as they simply don't respond to emails.

Gary · 22 October 2024 · John Shepherd Cannock

★★★★★ 1/5

Google

I rented a property, gave my notice to leave the property, the landlord approved the return of deposit after we left. And John shepherd have now kept a hold of this deposit after saying it’ll be returned. It’s been a month now and I’ll still waiting for it with no up dates from them and no contact other then when I’m chasing them for it. No answers as to what’s happened or why it’s taken so long this is ridiculous and outrageous. You was quick enough to take the money but won’t return it.

Alex · 20 October 2024 · John Shepherd Sutton Coldfield

★★★★★ 1/5

Google

Of all the letting agents I have experienced over the years, John Shepherd have to be the worst.... in every way! Unprofessional, rude and completely clueless when it comes to supporting their tennants needs. Delays in repairs, reference requests and the deposit at the end, all took forever. These guys are totally out of touch with how quickly some requests need to be dealt with and only adds to stresses of the Tennant. Avoid if you can...

Shaun · 19 October 2024 · John Shepherd Cannock

★★★★★ 1/5

Google

I do not recommend John Shepherd, Cannock. We should have been more concerned when they got our house number wrong on the initial property details but instead we laughed it off !!! Within 3 weeks and after speaking to a potential buyer, who had found it difficult to arrange a viewing, we decided to change agents. Thankfully we hadn’t agreed to a minimum term. However, a few weeks later, we received and accepted an offer from a buyer who had originally viewed through John Shepherd. We had no choice but to see the transaction through with them. Over the following months we experienced unprofessionalism, told lies and treated with utter disregard. Eventually the sale fell through. No thanks to John Shepherd, who incidentally, were also selling our buyers house. We have recently sold our house with a different agent and the experience couldn’t have been more different. Go elsewhere. Avoid at all costs.

Elizabeth · 19 October 2024 · John Shepherd Cannock

★★★★★ 1/5

Google

Terrible - contacted this estate agents about a property we were interested in viewing, told to leave details and “someone would get back to us” didn’t hear anything back for several days. Then we were told that they were fully booked for viewings and that they had already had multiple applications. We expressed interest in a property the day it was listed, told to wait for someone to get in contact and that we would be able to arrange a viewing, then after following up, we were told it was already gone. Never got to view the property, apparently if you just call up last minute you’re more likely to be able to view a property than having them contact you after leaving your details and being told to wait.

Katie · 19 October 2024 · John Shepherd Cannock

★★★★★ 1/5

Trustpilot

The worst agents

Do not rent a property from them! The worst lettings agents in the country! Nor should you trust them to look after your property.

Shazmin · 18 October 2024 · John Shepherd Derby

★★★★★ 5/5

Trustpilot

Great Experience!

Recently completed a purchase through John Shepherd - really friendly and supportive staff, brilliant communication throughout and a great experience overall!

Claire · 16 October 2024 · John Shepherd Sutton Coldfield

★★★★★ 1/5

Trustpilot

Unreliable, unprofessional, especifically Cheryl Quinney

Unreliable, no communication.I am the landlord and while they 'managed' my property the tenant managed to get 2 debt collections for my flat. John Shepherd did not tell me this.Cheryl Quinney in the Bham office is probably the least capable of all them. Completely useless and unprofessional.They are not willing to solve the issues and refund me from the tenant's deposit, or communicate to find a solution.I was told that I should pay for the cleaning fee and they refund. They have not refunded me. The tenant still owes late payment fees from unpaid electricity, they also don't refund me that either OR communicate to find a solution. (Tenant played a very nasty game to move his electricity debt onto my name, that they don't want to refund.)They do not respond to my emails to solve the problem. I provided proof, statements to the agent, but they don't communicate to discuss what to do and hold onto all of my money.I also had different communication about advertising my flat. The agent told me I cannot advertise while the prev tenant is there then they said that is not true.They caused me a lot of problem and lost money, never ever again do business with them. *update 3 months later: I have managed to talk to the agency who seemed interested to resolve it that day, however it has been another month without any update/reply or solution, so still at the same point as 5months ago. I was also asked to remove the negative reviews.

M · 14 October 2024 · John Shepherd Solihull (6-8 Drury Lane)

★★★★★ 5/5

Trustpilot

Would like to thank Lauren Foster for…

Would like to thank Lauren Foster for the prompt and efficient way she dealt with the ongoing problem relating to our property at Landmark.Regards, Alan Pinfold.

ALAN · 11 October 2024 · John Shepherd Nottingham

★★★★★ 1/5

Trustpilot

Very bad experience

A very bad experience. I rented my apartment from the Birmingham office in January 20, 2023. I moved in and discovered the boiler and heating was not working. It took two weeks to get it fixed after reporting on the office channel and contacting the office several times. I had to stay in a hotel after paying for an apartment to protect my minors from catching a cold and cold related illnesses. A compensation was promised in the form of discount from my landlord but till date, I have not received a dime. All through my stay at the property, the heating in the house never worked properly, the rooms were infested with mould, even after using mould spray opening the windows regularly, mould was and is still a recurring issue in the apartment. I reported to my property manager, someone came and inspected the property. I was told it would be treated from its source and that was the last I heard about the mould. I got fed up with all of the issues with the apartment, I gave the company two months notice as stated in our letting agreements, followed the checkout procedures stated by my property managers Kai Roodney and Caitlin Lemon, did the cleaning with the company approved cleaning company and a report was sent. An email response and pictures was sent to me by my property manager Caitlin Lemon stating that the property was ok and was waiting for a partial contribution from the landlord. From August since I moved out till date, I have been waiting for a response after that email, I am yet to receive another email. I have called the office several times, emailed the property managers involved. I also copied Drew Sawdkins who was the letting manager that finalised our letting contract and was also the person who received my keys at check out. As we speak, I am yet to get an email response after sending several, my property manager and supervisor are yet to respond to any of my calls after promising to respond as they are always in a meeting or too busy to respond. I have had to wait for 10, 15, 20, 30 minutes and more to speak with them. The call logs can be checked if my calls have been returned. No email has been sent saying where we are and when my deposit will be refunded. I guess it’s because I am of ethnic minority that I am being treated this way. My advice to any intending tenant to rent a property from John Shepherd is a big NO, ABORT. Take your time and money elsewhere as they are not worth the trouble.

Ifeyinwa · 8 October 2024 · John Shepherd Nottingham

★★★★★ 5/5

Google

It was a smooth sailing getting house viewings from john shepherd with their quick response to every email. Lauren who helped me with the viewing has a very proactive attitude and she …

Akiksha · 8 October 2024 · John Shepherd Derby

★★★★★ 5/5

Google

My process of moving in was quick and easy throughout. Lauren was always on hand to help if I ever had any queries and she also conducted my viewing which was very informative. …

Tom · 8 October 2024 · John Shepherd Derby

★★★★★ 5/5

Google

Loved loved the experience that I had renting with Paula at John Shepherd at Derby. She showed the flat to me and I had the keys in 4 days time!!! Even though this was a quick turnover, everything was done professionally and to the highest …

Anushka · 8 October 2024 · John Shepherd Derby

★★★★★ 5/5

Google

Had an awesome and hassle-free experience with John Shepard. Paula offered a great and flexible viewing experience, and Rianne was great. Extremely speedy responses and the Goodlord platform is very slick. The entire process felt very …

Andi · 8 October 2024 · John Shepherd Derby

★★★★★ 5/5

Google

The agent Paula Offiler has been incredibly kind and efficient since the start of my property search. She was always reachable and helpful with any questions I may have and continues …

Gloria · 8 October 2024 · John Shepherd Derby

★★★★★ 5/5

Google

Paula has been an exceptional agent throughout my entire house hunting journey. Her unwavering friendliness and eagerness to assist have truly made a significant difference. Not only did she respond promptly to all my inquiries, but she …

Lin · 8 October 2024 · John Shepherd Nottingham

★★★★★ 1/5

Google

I don’t leave reviews very often but John Shepherd deserve one. I am absolutely disgusted with this unregulated letting market, trying to remove deposit money for 2 small plastic cracks in a fridge freezer and saying they will need to …

Ben · 8 October 2024 · John Shepherd Nottingham

★★★★★ 1/5

Google

Before I signed the contract, the communication was great, almost too good, with constant reminders to sign documents, provide ID, and set up payments. However, once I moved in, the service fell apart. …

Levi · 8 October 2024 · John Shepherd Nottingham

★★★★★ 5/5

Google

Excellent service throughout. Very straightforward process and great value for money. …

Jamie · 8 October 2024 · John Shepherd Nottingham

★★★★★ 5/5

Google

Mohammed (Raheem) was absolutely fantastic in assisting my sister and me throughout the apartment process at Hindle House. His support made everything so much easier, and we truly couldn’t have done it without him. He is not only …

Titi · 8 October 2024 · John Shepherd Nottingham

★★★★★ 1/5

Google

I had a very disappointing experience with ''Satnam Kaur'' as my letting agent. Unfortunately, she consistently failed to meet expectations throughout the process. …

S · 8 October 2024 · John Shepherd Nottingham

★★★★★ 1/5

Google

We used John Shepherd to rent out our flat and I have to say the service and professionalism was diabolical. Literally, nothing was done right! They couldn't even get the address for the property correct, despite us updating them with the …

Sophie · 8 October 2024 · John Shepherd Nottingham

★★★★★ 1/5

Google

Dissappointed with the service received from the agent Satnam. A week before entering the property we were promised the property would be clean and move in ready. After all the stressful paperwork online which is not user friendly we …

Delight · 8 October 2024 · John Shepherd Nottingham

★★★★★ 1/5

Google

I don't think anyone actually works in this office as I've called several times over a few days now and no one ever answers the phone. I don't think they are interested in letting properties due to low commission but rather answer the phone …

Sophia · 8 October 2024 · John Shepherd Nottingham