Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
GoogleI am extremely disappointed with my experience with John Shepherd. I felt misled by the way certain issues were handled, and I found the overall management unprofessional.
I was charged around £400 for cleaning, which I believe is extremely excessive. Maintenance was also poor, with repairs often delayed or left unresolved.
One of the most frustrating issues was that they attempted to charge me around £300 for a broken curtain cord, even though it was already damaged before I moved in. I do not believe they properly investigated whether the damage existed before my tenancy.
The bed was also broken before I moved in, yet it was included in the checkout report and appeared to be considered for deductions from my deposit.
Based on my experience, there appears to be a serious lack of proper inspections and accountability. I do not believe sufficient checks were carried out to distinguish pre-existing damage from damage caused during my tenancy.
I was always cooperative throughout my tenancy, but I felt that I was treated unfairly.
Overall, a very disappointing experience, and I would not recommend John Shepherd.
ABA · 12 October 2026 · John Shepherd Derby
Agent replied · 20 March 2026
Thank you for your review of the service received from Hana. This has been shared with Hana!
★★★★★ 5/5
GoogleNew team has really turned this place around, big thanks to Matt for all his help and the rest of the staff also!
Joe · 11 October 2026 · John Shepherd Royal Sutton Coldfield (Sutton Coldfield)
★★★★★ 5/5
GoogleMatt and the professional team at John Shepherd have been supportive, responsive and fully committed to selling my property. I would highly recommend them!
Sarah · 11 October 2026 · John Shepherd Royal Sutton Coldfield (Sutton Coldfield)
★★★★★ 5/5
TrustpilotExcellent service from start to finish
Excellent service from start to finish! The estate agent (Matt) was professional, friendly, and very helpful throughout the whole process. Communication was great, and everything was handled smoothly. I would highly recommend him to anyone looking to buy, sell, or rent a property.
Five star from me. Abbs
ABDELLAH · 10 October 2026 · John Shepherd Redditch
★★★★★ 5/5
GoogleMatt and the professional team at John Shepherd have been supportive, responsive and fully committed to selling my property. I would highly recommend them!
Sarah · 10 October 2026 · John Shepherd Sutton Coldfield
★★★★★ 5/5
TrustpilotMatt has been brilliant…
Matt has been super helpful brilliant experience so far! The rest of the staff have also been very helpful some great team working going on there!
JoeS · 10 October 2026 · John Shepherd Redditch (The Old Church)
★★★★★ 5/5
GoogleNew team has really turned this place around, big thanks to Matt for all his help and the rest of the staff also!
Joe · 10 October 2026 · John Shepherd Sutton Coldfield
★★★★★ 1/5
TrustpilotI’m extremely disappointed with John…
I’m extremely disappointed with John Shepherd Estate Agents in Derby. I had a scheduled viewing at 12:45 pm yesterday, but the agent simply didn’t show up. An hour later, they called, not to apologize, but to ask if I still wanted to view the property. To add insult to injury, they also promised to send me a WhatsApp video of the apartment, which never materialized. In total, I wasted four hours of my day, including leaving work early and using half a day of my annual leave. Not once did I receive an apology or any acknowledgment of the inconvenience caused. If this is how appointments are handled, it raises serious questions about the level of customer service being provided. I would genuinely like to know whether the owner is aware of how their employees are representing the business. People’s time is valuable, and a basic level of professionalism, communication, and courtesy should be the minimum. Mistakes happen, absolutely. But failing to turn up, calling an hour late, not delivering promised follow-ups, and giving no apology is simply unacceptable. I hope the management takes this feedback seriously and addresses these issues. A thoroughly disappointing experience that could easily have been avoide
Kevin · 9 October 2026 · John Shepherd Derby
Agent replied · 12 October 2026
Thank you for taking the time to share your review, although we are sorry to receive your feedback. Please accept our sincere apologies for the frustration and inconvenience you experienced, this is not the standard of service we strive to provide.
We appreciate you bringing this matter to our attention and will be addressing your concerns with the team involved. If you would be willing to discuss your experience further, please contact us directly so we can investigate this fully.
★★★★★ 5/5
TrustpilotMatt has been fantastic during the last…
Matt has been fantastic during the last few weeks when we worked together on a project.
Matt’s enthusiasm, professionalism and deep knowledge of the local property market shone through at every stage of the process.
I’d thoroughly recommend Matt to help you if you’re buying or selling your home.
Nicholas · 9 October 2026 · John Shepherd Derby
Agent replied · 12 October 2026
Thank you Nicholas for taking the time to share your review. We are thrilled to hear that his professionalism and local expertise made a positive impact on your journey with us. Our team is dedicated to providing reliable guidance and tailored support throughout the buying or selling process. We appreciate your recommendation and look forward to assisting you again in the future.
★★★★★ 5/5
TrustpilotJamie has been really good at his job…
Jamie has been really good at his job and especially good at sorting out problems
Peter · 9 October 2026 · John Shepherd Redditch (The Old Church)
Agent replied · 12 October 2026
Thank you for sharing your 5* review Peter - we are so pleased to hear of your experience working with Jamie and look forward to continuing to support you.
★★★★★ 5/5
GoogleI highly recommend Chino to anyone looking for a reliable and professional rental experience. Chino was extremely helpful, approachable, and attentive throughout the entire process, ensuring everything was handled smoothly and efficiently. Communication was excellent, and all our questions were answered promptly, making the experience straightforward and stress-free from start to finish. We truly appreciate the outstanding service and support provided and would not hesitate to recommend Chino to other renters.
Golden · 9 October 2026 · John Shepherd Derby
Agent replied · 10 October 2026
Thank you for your fantastic feedback and recommendation. We are delighted to hear that Chino provided such a reliable, professional and supportive experience throughout your tenancy journey and that he was able to provide such a wonderful service. Thank you again for taking the time to share your experience. We wish you all the best in your new home and appreciate your recommendation.
★★★★★ 5/5
GoogleGreat service once again.
Paul · 9 October 2026 · John Shepherd Birmingham
Agent replied · 10 October 2026
Thank you for your kind words Paul. We are delighted to hear you experienced great service again. Thank you for your recommendation and we look forward to assisting you in the future.
★★★★★ 5/5
GoogleGreat job done by Sam and the manger , very fast professional process and also had understanding and patience until the end , great work from their team.
Rico · 8 October 2026 · John Shepherd Nottingham
Agent replied · 9 October 2026
Thank you for your wonderful feedback. We are delighted to hear that Sam and the Branch Manager provided a fast, professional service and supported you throughout the process with patience and understanding. We will be sure to pass on your kind comments to the team. Wishing you all the best in your new home!
★★★★★ 5/5
GoogleI recently went through the rental process with Nakesha at John Shepherd and couldn't fault the experience. From start to finish she was professional, patient and genuinely attentive ,she took the time to follow up on every query and concern I raised, which made what can be a stressful process feel straightforward and well managed. It's rare to deal with someone who is both efficient and personable. Highly recommend.
Mohamed · 8 October 2026 · John Shepherd Birmingham
Agent replied · 8 October 2026
Thank you for your kind word Mohamed. We are delighted to hear that Nakesha provided you with professional and helpful support throughout the rental process. We appreciate your recommendation and look forward to assisting you again in the future.
★★★★★ 5/5
TrustpilotQuick, Smooth Process
Just worked with Madilynne and Nakesha to move one of my clients into a property in Solihull.
Very smooth process from start to finish, would highly recommend.
Peter · 8 October 2026 · John Shepherd Nottingham
Agent replied · 10 October 2026
Thank you for sharing your experience Peter. We are delighted to hear that the process was smooth and that both Madi and Nakesha team provided reliable guidance and were able to support you throughout. Your recommendation is appreciated and we look forward to assisting you again in the future.
★★★★★ 5/5
TrustpilotWe can't recommend John Shepherd Estate…
We can't recommend John Shepherd Estate Agents, Mere Green highly enough, in particular Jayne and Dan, who helped us so much in moving into our flat. They were so patient with us oldies and guided us every step of the way, always on the end of the phone if we needed help or advice, what a credit they both are, really friendly as well.
Janet · 7 October 2026 · John Shepherd Redditch
Agent replied · 9 October 2026
Thank you for your kind words Janet. We are thrilled to hear that Jayne and Dan provided you with such helpful and reliable guidance during your move. Our team is dedicated to offering professional support and building lasting relationships with our clients. If you need anything further, please don't hesitate to reach out to us, wishing you all the best in your new home!
★★★★★ 5/5
TrustpilotExcellent
Excellent customer service especially gita you can contact her any time with a problem and she’ll sort it
Neil · 7 October 2026 · John Shepherd Redditch
Agent replied · 9 October 2026
Thank you for your kind words, Neil. We are thrilled to hear that Gita, provided you with excellent customer service throughout. We appreciate your recommendation and look forward to continuing to support you.
★★★★★ 1/5
GoogleTerrible real estate agency. instead of solving problems, makes them worse, always blames you, never takes responsibility, and constantly lies. 1.5 years ago, we reported the dampness and mold problem in the house, they said they would fix it, but they did nothing. When I told them I was pregnant, they said they would fix it immediately, but by the 6th month of my pregnancy, they had turned the house into a construction site. My baby is now 4 months old and they still haven't completely fixed it. My walls are in terrible condition. The room I wanted to turn into a nursery is full of mold. I'm currently living in a moldy house with my 4-month-old baby. I'm constantly using things to clean it, but it's not working.
Özge · 7 October 2026 · John Shepherd Birmingham
Agent replied · 16 June 2026
Thank you for sharing your review with us. We sincerely apologise for the issues you have faced with the dampness and mould in your home. We understand how distressing this situation is, especially with a young baby. We strive to provide reliable guidance and support, and we would appreciate the opportunity to discuss this further with you. Please do reach out to us directly so we can support and have this resolved for you at the earliest opportunity.
★★★★★ 5/5
TrustpilotGreat service
Great communication with all the ladies in Lettings, kept us up to date every step of the way. Always friendly & helpful.
Adrian · 6 October 2026 · John Shepherd Redditch
Agent replied · 7 October 2026
Thank you for your kind words Adrian. We are delighted to hear that our team was communicative and provided reliable guidance throughout your experience. Our goal is to offer professional and helpful support, and we appreciate your recognition of our efforts. If you need anything further, please don't hesitate to reach out to us, we are always here to help.
★★★★★ 5/5
Trustpilotpositive experience
We’ve had a really positive experience with John Shepherd specially our property manager, Gita Patel. She has always been incredibly responsive, approachable and helpful whenever we’ve needed anything.
Recently, we had an issue with the shower tap, and she arranged for a replacement very quickly, which we really appreciated. She is proactive in resolving any concerns and makes sure things are dealt with efficiently rather than leaving us waiting.
Communication has also been excellent throughout our tenancy. She coordinates really well between us and the property owner, keeps us updated at every stage, and makes sure we always know what is happening. She is professional, reliable and genuinely attentive to the needs of the tenants.
It makes such a difference having a property manager who is easy to reach, communicates clearly and takes issues seriously. We feel very well looked after and are extremely grateful for all her help and support. Definitely deserving of 5 stars!
Ishita · 5 October 2026 · John Shepherd Nottingham
Agent replied · 7 October 2026
Thank you for your wonderful feedback. We are delighted to hear that Gita has provided such responsive, professional and proactive support throughout your tenancy. It's great to know that issues were resolved quickly and that communication has been excellent every step of the way. We will be sure to share your kind words with Gita. Thank you for choosing John Shepherd and for sharing your recommendation.
★★★★★ 5/5
TrustpilotAleemah Aziz
Aleemah Aziz - A true legend and a star! Always patient, professional and helpful with any challenge that may randomly pop up.
Marlon · 5 October 2026 · John Shepherd Solihull
Agent replied · 24 April 2024
Thank you for your fantastic feedback! We are delighted to hear that Aleemah has been so helpful, professional and supportive. We will be sure to share your kind words with her. Thank you for your 5-star review!
★★★★★ 5/5
TrustpilotThe personal touch
Abbie Clark and Kevin Healey have both been so helpful over the past few weeks while I have been trying to get some maintenance issues fixed. A great team
Victoria · 5 October 2026 · John Shepherd Birmingham
★★★★★ 5/5
GoogleMy name is Jedidiah Ajoku, not the name that appears on the mail account, and Kelvin Zakeyo has been amazing, very quick process, and an agreement reached within 30 minutes. He is able to synthesise information and make everything clear in a very short amount of time.
Ekenedo · 5 October 2026 · John Shepherd Derby
Agent replied · 6 October 2026
Thank you for sharing your experience. We love to hear that Kelvin provided you with great customer experience and was able to support you with your agreement. If you need anything further, please don't hesitate to reach out to us, we are always here to help.
★★★★★ 5/5
GoogleWry helpful and reassuring when deciding to move. Kept up todate with everything i needed to do. Plea t of gelp and support if required. Looking forward to the future :) Estate agent was great suulrt throughout.
Gina · 4 October 2026 · John Shepherd Cannock
Agent replied · 5 October 2026
Thank you for sharing your experience Gina. We are delighted to hear that our team provided helpful and reassuring support during your move. Wishing you all the best in your new home and if you need anything further, please don't hesitate to reach out to us.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
