John Shepherd Derby reviews

★★★★★ 5/5

Trustpilot

John Shepherd amazing service.

I have been with John Shepherd since April 26 looking to sell my property. They have been a wealth of advice throughout and have sold the property 2 times, almost at first viewing on both occasions (other factors pulled the initial sale, the current sale is going though the process now). From changing the look of the ads, to advice and calming my fears, they have been brilliant. Matt Elsworth and the team have been brilliant. If I sold another property, I would not hesitate to use them!

Will · 1 October 2026

★★★★★ 5/5

Trustpilot

I would highly recommend Aleemah Aziz…

I would highly recommend Aleemah Aziz for her outstanding service, professionalism and dedication. She has been extremely helpful, responsive and supportive throughout the process. Aleemah has always taken the time to listen, explain everything clearly and ensure that all my queries were dealt with promptly. Her communication has been excellent, and she has gone above and beyond to make the whole process straightforward and stress-free. It has been a pleasure dealing with someone who is so professional, approachable and genuinely committed to providing an excellent service. Thank you, Aleemah, for all your help and support. Your professionalism and hard work are greatly appreciated.

Reza · 30 September 2026

★★★★★ 5/5

Trustpilot

Top Class

Having rented my house out due to a posting abroad through Jamie Smith and his team at John Shepherd for the last 5 year I can't recommend enough. The communication is first class as is the service they provide. The regular property inspections they carry out are comprehensive and allow me to ensure that the property is in the best possible condition for the tenant. Whilst I have primarily dealt with Jamie , I have also had dealings with the wider team who have always delivered a 1st class service. A massive thank you to Jamie and the rest of the team at John Shepherd.

Craig · 23 September 2026

★★★★★ 5/5

Trustpilot

Great service throughout

This was our first experience of renting a property, and we couldn’t have asked for a better one. I would highly recommend Olga and Michelle from John Shepherd. They were both extremely helpful and professional throughout the entire process, from arranging the viewing and promptly answering our questions to guiding us through the referencing process. Their communication was excellent, and they made what could have been a stressful experience feel straightforward and reassuring. We truly appreciated all their help and support and would have no hesitation in recommending them to anyone looking to rent a property.

Paula · 22 September 2026

★★★★★ 5/5

Trustpilot

Natasha Watkins is the best at what she does!

Natasha Watkins is the best at what she does!!! John Shepherd Estate Agents have a gem on their hands, and I hope they know it. I've worked over the last year with Natasha who handled a complicated property purchase of mine. She was everything you'd want out of an Estate Agent - responsive, thorough, patient, and advocating for your needs. She really went above and beyond to ensure the transfer was successful, while dealing with my previous solicitors who were incredibly difficult to work with. She is the best at what she does, and I'm so glad to have partnered with her on this occasion. She's truly a gem.

Teni · 22 September 2026

★★★★★ 5/5

Trustpilot

Professional, friendly & attentive Team

I have used John Shepherd twice now for the 'LET ONLY' option. Most recently Mandi Thandi was handling my property. She was professional, friendly & attentive. Gave me brilliant guidance & the team tried their best to get us a good rental price. great service. So far so good with both sets of tenants. Cost of this service is on the higher side compared to other agents but I'd still highly recommend and genuinely look forward to working with them again.

Esha · 18 September 2026

★★★★★ 5/5

Google

I have had a fantastic experience with John Shepherd and would highly recommend their team. A special thank you to Chino, who has been incredibly active, responsive and cooperative. He is always willing to help, follows things up quickly and communicates clearly and professionally. His positive attitude and commitment make the whole process much easier. I would also like to thank Sofia, Katti, Elenor and Eli for their continued support, professionalism and excellent cooperation. They are all friendly, helpful and always ready to assist whenever needed. A truly fantastic and reliable team. It is always a pleasure working with them, and I look forward to continuing our cooperation in the future. Highly recommended!

Reem · 18 September 2026

★★★★★ 5/5

Google

I would like to share my experience with Kelvin from John Shepherd. He was incredibly helpful in helping us find accommodation. Kelvin was very kind, understanding and patient throughout the whole process. He was always happy to answer our questions and went out of his way to help us. We really appreciate all his help and support. He made the whole process much easier for us, and we couldn’t have asked for a better person to deal with. I would highly recommend Kelvin to anyone looking for accommodation. Thank you so much, Kelvin, for all your help! You deserve 10 out of 10. You’ve been absolutely outstanding! 👏

Abubakker · 17 September 2026

★★★★★ 5/5

Trustpilot

I have rented through John Shepherd for…

I have rented through John Shepherd for the last 13 years. Any issues I’ve had have always been resolved quickly. I would like to say a special thank you to Gita, her customer service is second to none. Gita responds so quickly to any queries or repair issues and not only does she help solve them, she almost always follows up with a phone call or an email to make sure the issue has actually been resolved, that I’m happy with the resolution and that the work has gone smoothly. She’s always friendly, polite and efficient and is a credit to the John Shepherd team.

Charlotte · 10 September 2026

★★★★★ 5/5

Trustpilot

Professional, Friendly Staff

We have now used John Shepherd to sell 2 houses and both times service has been excellent. 1st house was sold in 4 days the 2nd house a couple of months but the market has been more difficult lately. Abby has been great, put up with all my questions and calling for updates nothing was ever too much trouble. In fact everyone i have spoke to has been very professional, Joseph, Madilynne to name a few sorry if I missed anyone out.

Clare · 1 September 2026

★★★★★ 5/5

Google

Moved to John Shepherd from Uni2. Aarti has been a point of contact for me as a landlord and she's been absolutely amazing. Professional, knowledgeable, proactive and extremely helpful. I have a student HMO (also a mother of 4 students so being a reasonable and supportive landlord important to me) and and it's maintained to a high standard and nothing is too much trouble. Property feels very safe in her hands and her time is much appreciated. Thank you so much !!!!!

Karen · 30 August 2026

★★★★★ 5/5

Google

Ellie has been amazing throughout my rental journey. From the very first property viewing, she took the time to explain everything in detail and made sure I understood the entire process. She was always professional, friendly and incredibly patient with the many questions I had. She responded promptly to my calls and emails, kept me updated at every stage and made the whole rental process smooth and stress-free. Her support, communication and dedication have been outstanding and I truly appreciate all the effort she has put into helping me secure my new home. Thank you so much, Ellie ♥️ for your excellent service. I would highly recommend her to anyone looking for a professional and supportive letting agent.

Sheethal · 30 August 2026

★★★★★ 5/5

Trustpilot

I always felt that my property was in very capable hands

I was extremely impressed with the service I received from John Shepherd, and particularly from my Property Manager, Sue Birch. Sue was excellent throughout, always responding promptly to my queries, keeping me well informed and providing clear, professional advice whenever needed. She was incredibly supportive, kind and approachable, and I always felt that she genuinely looked after my interests as a landlord. As I am now selling the property and will no longer be continuing as a landlord, I would like to thank Sue and the team for their support. It was very reassuring to know that my property was in such capable hands. I would have no hesitation in recommending John Shepherd, and Sue in particular.

Jayne · 21 August 2026

★★★★★ 5/5

Trustpilot

I had a wonderful experience with Lara…

I had a wonderful experience with Lara Soars. She was incredibly kind, professional and supportive, and was always happy to help with any questions or concerns I had. Lara was very responsive, understanding and went above and beyond to make everything as smooth and straightforward as possible. I really appreciated her patience and genuine willingness to help. I’m very grateful for all her support and would highly recommend Lara to anyone looking for someone professional, reliable and genuinely caring.

Alisa · 25 August 2026

★★★★★ 5/5

Trustpilot

Outstanding Property Maintenance

I cannot recommend Gita highly enough. From the very beginning, she has been professional, responsive, and incredibly helpful in managing my property. Her communication is excellent, keeping me updated on all important matters and ensuring everything runs smoothly. Gita consistently goes above and beyond to address issues quickly and efficiently, giving me complete confidence that my property is in safe hands. She is knowledgeable, organised, and always approaches her work with a positive and friendly attitude. Thank you!

Victoria · 27 August 2026

★★★★★ 5/5

Google

Mr. Chino was a great help to us and an excellent communicator. He was very helpful in showing us the apartment and answering all of our questions. All the staff in the office were very kind and helpful in providing us with all the information about what was available. I truly appreciate everything they did to help us find our apartment. Thank you very much for your support and assistance. Best regards,

Hamad · 2 October 2026

★★★★★ 5/5

Trustpilot

I would like to thank Joshua D for his…

I would like to thank Joshua D for his outstanding help and support in resolving an issue with my bathroom. From the beginning, Joshua was professional, responsive, and genuinely supportive. He kept me updated throughout the process, followed up with the contractor on my behalf, and always took the time to address my concerns. His communication was excellent, and he worked hard to ensure that the issue was dealt with as quickly as possible. What could have been a very stressful situation was made much easier thanks to Joshua's efficiency, dedication, and commitment.

S · 7 August 2026

★★★★★ 5/5

Trustpilot

Great maintenance team

I have had the pleasure of working closely with Adam, Mia, Kevin, Abbie and Tenille at John Shepherd Estate Agents, and they have been outstanding throughout. Their communication is second to none. They always keep me fully updated, respond promptly, and ensure everyone is informed every step of the way. No question is ever too much trouble, and no problem is too big or too small for them to help resolve. They are always approachable, professional, and willing to go the extra mile to ensure everything runs as smoothly as possible for us as one of their contractors. It is a pleasure working alongside such a dedicated and supportive team. Their organisation, efficiency, and commitment to providing excellent service make a real difference, and we genuinely value our working relationship with them. I would highly recommend Adam, Mia, Kevin, Abbie and Tenille to anyone looking for an estate agency team that truly cares about delivering exceptional customer service.

Nikki · 31 July 2026

★★★★★ 5/5

Trustpilot

Lara has been incredibly helpful

Lara has been incredibly helpful, responsive and understanding throughout my recent tenancy query. She took the time to explain everything clearly, kept me updated throughout the process and was always very kind and professional. It’s been really reassuring dealing with someone who genuinely seems to care and who makes an effort to help rather than just sending generic responses. Thank you so much, Lara! I really appreciate all your help!

Cristina · 25 September 2026

★★★★★ 5/5

Trustpilot

Going Above and Beyond Every Time

Gita Patel has been an exceptional coordinator, particularly during times of crisis. She has consistently made herself available, even during late-night hours, and has stayed with me throughout the night to provide guidance and suggestions to help resolve urgent issues. One instance that truly stood out was when I recently experienced a roof leak. Gita remained available overnight, offering continuous support and practical advice until the issue was under control. Her dedication and commitment during such a stressful situation were invaluable. I have always found Gita to be highly proactive and responsive. Whether through email or phone, she promptly addresses my queries and works diligently to resolve any concerns. Her professionalism, reliability, and willingness to go the extra mile make her an outstanding coordinator, and I sincerely appreciate all the support she has provided.

Ashish · 22 July 2026

★★★★★ 5/5

Trustpilot

I had an excellent experience working…

I had an excellent experience working with Mohammed Ibrahim. From start to finish, he was professional, friendly, and incredibly helpful throughout the entire letting process. He was always quick to respond to any questions, kept me updated every step of the way, and made everything as smooth and stress-free as possible. Mohammed went above and beyond to ensure everything was handled efficiently, and his knowledge and attention to detail gave me complete confidence. I really appreciated his honesty, patience, and dedication to providing outstanding customer service. I would highly recommend Mohammed Ibrahim to anyone looking for a reliable and professional letting agent. Thank you for making the whole experience so easy!

Tyler · 18 July 2026

★★★★★ 5/5

Trustpilot

Gita at John Sheperd

We've been renting for over 12 years, and I can honestly say that John Shepherd has been one of the best letting agencies we've ever dealt with. A special thank you to Gita, who has been absolutely outstanding throughout our tenancy. She is always professional, friendly, and incredibly helpful. No matter the question or issue, she responds quickly, keeps us fully updated, and makes the whole process completely stress-free. What really stands out is her dedication. Even outside of normal working hours, she has been there when we've needed assistance, which shows just how much she genuinely cares about her clients. Communication has always been excellent, and it's always a pleasure speaking with her. Knowing that Gita is looking after us gives us real peace of mind. Thank you, Gita, for your exceptional support and commitment. You are a real credit to John Shepherd, and we truly appreciate everything you do. We would highly recommend John Shepherd to anyone looking for a professional, reliable, and customer-focused letting agency.

Marcus · 8 July 2026

★★★★★ 5/5

Trustpilot

Amazing experience

We had a great experience with John Shepherd. Jessica was fantastic throughout the entire process, friendly, professional, and always quick to respond to any queries. From the initial viewing and the prompt handling of our application, through the referencing stage, every question we had was answered with patience, clarity, and professionalism. We are excited to move into our new home and would like to thank Jessica and the John Shepherd team for making the experience such a positive one.

Shalini · 13 July 2026

★★★★★ 5/5

Google

I had a really good experience with John Shepherd. Chino was especially helpful throughout the whole process. He was very friendly, professional, and easy to communicate with. He guided me through everything clearly, including how to make the payments and what steps I needed to follow, which made the whole process much easier. Really appreciate Chino’s help and support. Great customer service and I would definitely recommend John Shepherd.

Mohamed · 3 September 2026