John Shepherd reviews in Birmingham, Solihull, Derby and 4 more

★★★★★ 5/5

Google

Great service as always.

Richard · 5 April 2018 · John Shepherd Solihull

★★★★★ 4/5

Google

Friendly informative staff. Positive experience.

Daniel · 5 April 2018 · John Shepherd Solihull

★★★★★ 4/5

Google

They are very co-operative. Always they entertain the request. But their response to repair something is bit late. After returning back to India. They have cleared all my security deposit. They are very transparent.

Pranjal · 5 April 2018 · John Shepherd Solihull

★★★★★ 1/5

allAgents

"Property Management /..."

Absolutely appalling service and would never touch this group of individuals with a barge pole. I have a number of properties i currently let out and thankfully use another agent, however i had to make contact with their property management dept when a property that they currently manage was leaking water into my own flat that i live in below. Appalling rude members of staff who slammed the phone down on me twice when i was obviously stressed because of the damage the water was causing. The dept manager was completely useless and i have had 4 days of water damage and now i have instructed the managing agents to take over and deal with this and any costs incurred will be sent over to them! Steer clear and go to another agent who care, are proactive and helpful which this company are most certainly not !!!!!!

Appalled · 5 April 2018 · John Shepherd Derby

★★★★★ 5/5

Google

Drew and Lily have done a great job in letting our city centre flat. They have been helpful and professional throughout the process and given good objective advice when needed. I will certainly use them again in future

Juliet · 3 April 2018 · John Shepherd Birmingham

★★★★★ 5/5

Google

Rating only, no written review.

Jodie · 20 March 2018 · John Shepherd Cannock

★★★★★ 5/5

Google

Helpful friendly staff.

Alun · 20 March 2018 · John Shepherd Cannock

★★★★★ 5/5

Google

Very helpful and great service from staff

Ritesh · 20 March 2018 · John Shepherd Cannock

★★★★★ 5/5

Google

Very helpful, friendly staff who do their best to accommodate clients in terms of visits, maintenance and questions - would recommend!

Alice · 16 March 2018 · John Shepherd Birmingham

★★★★★ 5/5

Google

Brilliant team helping me get my new flat. I dealt with Lily in lettings. She was great and dealt with everything quickly! She was really friendly. I definitely recommend 😀 …

Oliver · 16 March 2018 · John Shepherd Birmingham

★★★★★ 5/5

Google

Rating only, no written review.

Graham · 13 March 2018 · John Shepherd Redditch

★★★★★ 4/5

Google

Rating only, no written review.

David · 13 March 2018 · John Shepherd Redditch

★★★★★ 5/5

Google

Rating only, no written review.

Tibor · 13 March 2018 · John Shepherd Redditch

★★★★★ 1/5

allAgents

"Very poor service from the..."

Very poor service from the Birmingham City office. We've now dealt with 4 agents within 4 months for very simple fixtures (high turnover). They fail to return calls often or are very slow to respond to any issues in the apartment resulting in more expenses for the tenant (the energy). Our energy was suppose to be between 35-57GBP, and utilizing only a little TV, fridge, boiler, NO HEATER, cell phone and laptop charger, and hardly every cooking we spend nearly 200GBP per month on energy. I definitely won't be recommending them and I can't wait for this terrible tenancy to be over. It has been a VERY COLD nightmare! After speaking to the manager about the energy and how I'm cold living here, she had the nerve to tell me that I should turn on a heater. Not to mention how dirty the place was when I moved in! Not even a basic wiping was done. Lastly, the manager still didn't find anything wrong with their service....after 4 months of ongoing "simple" issues.

Upset · 23 January 2018 · John Shepherd Derby

★★★★★ 1/5

allAgents

Very poor service from the

Very poor service from the Birmingham City office. We've now dealt with 4 agents within 4 months for very simple fixtures (high turnover). They fail to return calls often or are very slow to respond to any issues in the apartment resulting in more expenses for the tenant (the energy). Our energy was suppose to be between 35-57GBP, and utilizing only a little TV, fridge, boiler, NO HEATER, cell phone and laptop charger, and hardly every cooking we spend nearly 200GBP per month on energy. I definitely won't be recommending them and I can't wait for this terrible tenancy to be over. It has been a VERY COLD nightmare! After speaking to the manager about the energy and how I'm cold living here, she had the nerve to tell me that I should turn on a heater. Not to mention how dirty the place was when I moved in! Not even a basic wiping was done. Lastly, the manager still didn't find anything wrong with their service....after 4 months of ongoing "simple" issues.

Upset · 23 January 2018 · John Shepherd Derby

★★★★★ 5/5

Google

An extremely professional company offering exceptional levels of service. All of the staff are professional, efficient and friendly. Always happy to help - first class.

Natalie · 23 August 2017 · John Shepherd Solihull

★★★★★ 5/5

Google

Not only a lovely lady, Jane's warm and friendly approach instantly engages staff and gets them onside. Her wealth of industry experience coupled with her enthusiasm and innovative ideas, are the perfect combination for any business looking to grow and develop.

Grisdales · 21 July 2017 · John Shepherd Solihull

★★★★★ 5/5

Google

Having been in business for 11 years, social media has always been a scary subject. Believe me when I say that we have tried many people who have all seemed absolutely ace in getting our messages out. That is until we tried Katie - we …

Maxine · 21 July 2017 · John Shepherd Solihull

★★★★★ 1/5

Google

Appear personable. 1 star only given, because our solicitors tell us that they did not carry out important instructions at time of completetion. Why this happened I don't know. John Sheperds have not even responded with a full explanation, the only response was from one of their sales persons. I would not use them again.

Jim · 5 April 2017 · John Shepherd Solihull

★★★★★ 2/5

allAgents

Very poor service. I resent

Very poor service. I resent the fact that I paid this branch to make this let far more complex, time consuming and costly than had I self - managed the let. Having taken legal advice on their actions, I was advised that they had let me down very badly and that they were not providing me with the correct facts allowing me to access my property or get works done. They failed to pass on my correspondence to my tenants which caused massive problems, and one member of staff even told me that their primary concern was that the tenants were happy and I was of secondary importance. The whole let appeared to be run along the lines of what was the least hassle to John Shepherd. The cost to me of them taking this approach apoeared not to matter to them. I've only given them 2 stars rather than 1 as the branch head appeared to know his stuff ( unfortunately he delegated my let to others who were less capable ) and has offered to try to talk to me about all the mistakes they made. I do feel I should warn others about the service as it certainly fell way way short of what was promised.

Solihull · 4 September 2016 · John Shepherd Derby

★★★★★ 4/5

Google

Great service, helpful, straight forward.

Nack · 20 March 2016 · John Shepherd Cannock