Trusted Agent profile · Nottingham
Verified
★★★★★
3,017 reviews across 11 offices and 4 platforms
John Shepherd has 11 offices, in Birmingham, Solihull (three offices), Derby, Redditch (two offices), Cannock, Nottingham and Royal Sutton Coldfield (two offices) (Nottingham). Together they have 3,017 reviews on four platforms, rated 4.2 out of 5 overall.
1,563
Reviews on Google
All 11 offices
4
Reviews on Yell
Business-wide
1,424
Reviews on Trustpilot
Business-wide
26
Reviews on allAgents
Business-wide
John Shepherd's 11 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleI have been dealing mainly with Lily over the last few weeks regarding my flat tenancy, and she has been really helpful and efficient. I have been renting through John Shepherd for a couple of years and have found all the staff to be professional and very prompt at responding to queries. Thanks!
1/5
allAgents"Charged disgusting amount of..."
I would not recommend this agency to anybody. We made the mistake of trying to rent a property using John Shepherd only backed out after realising how ridiculously overcharged and ripped off we were being. Their fees are disgusting. And they kept all of our money that they had (unfortunately for us) already taken even though it was not possible that they done ANYTHING in the time it took us realise what was happening. I feel taken advantage of and would like to request people to avoid this company at all costs. AWFUL.
This company are an absolute disgrace. I am sadly beholden to them as I am locked into a tenancy agreement which I am unable to break. I was witness to one of the most DISGUSTING email exchanges I've ever had the displeasure of reading yesterday courtesy of their appalling excuse for a Property Manager,* and she deals (I use this term LOOSELY) with tenants based in Birmingham City Centre. I would advise anyone to avoid these piranhas at all costs.
2/5
GoogleCalled to enquire about a property. I spoken with Debbie. She was not very polite. When I said the address of the property that I wanted to enquire about, she whispered under her breath "oh god" and sighed. …
1/5
GoogleInitial Reference Fee - upon application A sum of £102.00 (inc VAT) This is payable, per person. We will reserve the property subject to contract until references are received. Please be aware this is …
5/5
GoogleJohn Shepherd are currently fully managing my 2 bed flat in the City centre. Professional, regular communication and most importantly prompt rent! Thanks to Di, Drew, Lauren and the rest of the team for their excellent service. Have and …
1/5
GoogleThe most difficult estate agents possible to deal with. We had to consistently call and email to get serious electrical faults dealt with which took over 4 months to be rectified. Extremely difficult to communicate with and they didn’t take …
5/5
GoogleAmazing service! There isn't a single negative thing that I can say about my letting agent in John Shepherd-Lily. She has been extremely helpful during the entire process of agreeing a let as well as after the contract started. Also …
5/5
GoogleGreat service from the team here. Always go the extra mile to help and always available to help with anything. Nothing is too much bother. Great communication from start to finish and hold your hand all way through process. Truly a 5 star service! Special mention to Kate and Steve for all their time and effort. Thanks again and will definitely be recommending to everyone
1/5
GoogleDon’t bother !! Rented a property for 6 months Was charged for the following Grass and weeds £80 ( even though lawns were overgrown when I moved in plus been winter didn’t really want to cut grass) Oven clean £30 ( even though I cleaned it wasn’t good enough ) Kitchen floor dirty £30 ( even though I had a professional cleaner in ) Bulbs £25 for 2 ( even though these are £1.50 from your local shop ) Be aware !! make sure you go through the inventory check with a fine tooth Combe and write in extra things you spot Plus they are very slow at dealing with issues you have My heating wasn’t working one day so I called securlets to be told it just needs pressurising have a look on you tube how to do it I’m sure this isn’t right as unqualified person shouldn’t be messing with a boiler And to top it off they charge you for moving out £60 Which all comes off your deposit Won’t use them again
5/5
GoogleA fantastic network to be a part. Since we've had the support of the guys at the L&NH Network we've not looked back and are very excited about the future of our business. Big thanks to Kevin, Ian and Tom in particular. Rob
5/5
GoogleFantastic business that delivers everything it promises a no brainier for good independent Estate Agents
5/5
GoogleI found JP Gardener a very friendly and professional firm to work with.
5/5
GoogleRating only, no written review.
4/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleJacquie is particularly helpful!
1/5
GoogleDon’t bother !! Rented a property for 6 months Was charged for the following Grass and weeds £80 ( even though lawns were overgrown when I moved in plus been winter didn’t really want to cut grass) Oven clean £30 ( even though I cleaned it wasn’t good enough ) Kitchen floor dirty £30 ( even though I had a professional cleaner in ) Bulbs £25 for 2 ( even though these are £1.50 from your local shop ) Be aware !! make sure you go through the inventory check with a fine tooth Combe and write in extra things you spot Plus they are very slow at dealing with issues you have My heating wasn’t working one day so I called securlets to be told it just needs pressurising have a look on you tube how to do it I’m sure this isn’t right as unqualified person shouldn’t be messing with a boiler And to top it off they charge you for moving out £60 Which all comes off your deposit Won’t use them again
1/5
allAgents"Thievery..."
The agent (Drew) was very attentive whilst we were viewing the place and soon after we rented the flat we were totally ignored by the agents. The flat came with few light bulbs without working, the fire alarm had no batteries in it and we had a leaking problem that they ignored until the day we moved out. Every time we would pop by the agency to sort these issues they would treat us dismissively and we never got any of our issues for which we reported sorted. Also they charge abusive fees on moving in, contract renewal and even a check out fee. Avoid at all costs!
1/5
GoogleAwful service. The member of staff we dealt with was rude, argumentative, and arrogant (‘this is Solihull so we don’t have to try to sell...’ attitude). Our purchase was delayed. Our solicitor continually commented on how difficult they were to deal with - simple requests such as ‘please fax the relevant documents’ were put in the standard post which delayed things further. Would’ve been easier if we had dealt with the seller directly as there was so much miscommunication. Manager’s response to our letter of complaint was dismissive and patronising. Avoid this company if you want a smooth, pleasant transaction between buyer and seller. Worst house purchase ever considering we’ve bought and sold 8 properties over the years the past 20 years.
1/5
GoogleDO NOT USE. We made the BIG mistake of placing our property with this company for let on their Full Managed option. When we took our property back from the tenants we found the place to be filthy, it stunk and there was loads of easily visible damage that was NOT picked up on the final tenants walkout inspection by this company’s representative. I can only surmise that on the day this representative was having a bad day, or maybe did the walkout over the phone to save time. Just wish I had read the reviews on this company first before trusting them with our property. I now wouldn’t trust them or recommend them to manage an old garden shed. LANDLORDS BEWARE!!!
5/5
GoogleGreat service from the team here. Always go the extra mile to help and always available to help with anything. Nothing is too much bother. Great communication from start to finish and hold your hand all way through process. Truly a 5 star service! Special mention to Kate and Steve for all their time and effort. Thanks again and will definitely be recommending to everyone
5/5
GoogleJacquie is particularly helpful!
1/5
allAgents"Property Management /..."
Absolutely appalling service and would never touch this group of individuals with a barge pole. I have a number of properties i currently let out and thankfully use another agent, however i had to make contact with their property management dept when a property that they currently manage was leaking water into my own flat that i live in below. Appalling rude members of staff who slammed the phone down on me twice when i was obviously stressed because of the damage the water was causing. The dept manager was completely useless and i have had 4 days of water damage and now i have instructed the managing agents to take over and deal with this and any costs incurred will be sent over to them! Steer clear and go to another agent who care, are proactive and helpful which this company are most certainly not !!!!!!
1/5
allAgentsProperty Management /
Absolutely appalling service and would never touch this group of individuals with a barge pole. I have a number of properties i currently let out and thankfully use another agent, however i had to make contact with their property management dept when a property that they currently manage was leaking water into my own flat that i live in below. Appalling rude members of staff who slammed the phone down on me twice when i was obviously stressed because of the damage the water was causing. The dept manager was completely useless and i have had 4 days of water damage and now i have instructed the managing agents to take over and deal with this and any costs incurred will be sent over to them! Steer clear and go to another agent who care, are proactive and helpful which this company are most certainly not !!!!!!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Birmingham has the most, with 1,802 reviews rated 4.3 out of 5, followed by Solihull with 1,666.
The 11 John Shepherd offices, by town:
