Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
GoogleI can not recommend Crux enough from my personal career development thanks to Myles White spotting the perfect project for me to working very closely with Jack Dicker over the last few years reaching out to some of the industries top talent. If you are in a rut and need to refresh your staff then look no further than these guys. Not only have I built up a good working relationship I also feel there is a personal one as well. That is how close these guys work with you!!!!
Kevin · 16 July 2019 · John Shepherd Solihull
Agent replied · 16 July 2026
Thanks Kevin, best of luck!
★★★★★ 5/5
GoogleIncredible service, attentive and really listened to what I wanted and delivered every time! Couldnt recomend Jack more to help you with your recruitment needs. BRAVO!!!
Rebecca · 16 July 2019 · John Shepherd Solihull
Agent replied · 16 July 2026
Thanks Rebecca, you’ve been a pleasure to work with. Good luck in your new role!
★★★★★ 5/5
GoogleTim, Faye and Sade are a brilliant, friendly and helpful team. I have used the company several times and would not hesitate to recommend the service.
Judy · 13 June 2019 · John Shepherd Redditch (The Old Church)
★★★★★ 5/5
GoogleI don't normally review things very often, but people are always quick to moan about service, and being a tenant of john shepherd is personally the best thing i have decided to do Me and my children are very happy here! I would also like to say a massive thank you to Aaron, you have been wonderful from taking the initial call to moving us in!
Thank you!!!
Hayley · 27 May 2019 · John Shepherd Solihull
★★★★★ 1/5
GoogleIf you have an option to avoid this company than please do. Extremely unprofessional and incompetent. Never reply to the emails or phone calls. We rented a house more than 2 months ago, the problems we identified before moving into the house have still not been addressed. We had to call their rental service line couple of times to notify about these problems, they say that we can't help as no inventory has been uploaded on the system yet. We rung the Solihull branch multiple times about the lack of inventory and the problems, they promise to get back to us ASAP but they never do. So after 2.5 months we still don't have the inventory and no issue has been addressed. They cannot even correct the mistake in initial rental agreement which were pointed out before signing the agreement. Absolute shambles.
Adeel · 27 May 2019 · John Shepherd Solihull
★★★★★ 1/5
GoogleThis is by far the worst agency I have ever rented with. I started renting with john shepherd letting on August 17 th 2018, I have complained to the agency via phone call multiple times about my bathroom doors being broken, balcony doors not closing , fridge not working properly- and they do absolutely nothing about it. Myself and my family ring multiple times and we get no Call back whatsoever to show that the agency are dealing with the issue. We ring time and time again and the issues are never followed up.
The agency are extremely unhelpful, unprofessional and provide a very poor service. The people that work there are insincere and show no real interest in wanting to help you.
Shaden · 22 May 2019 · John Shepherd Solihull
★★★★★ 5/5
GoogleGreat lettings company. Thank you all!
Lisa · 5 April 2019 · John Shepherd Solihull
★★★★★ 5/5
Googleexcellent Agent, professional brisk service - would fully recommend
Greg · 5 April 2019 · John Shepherd Solihull
★★★★★ 5/5
GoogleThnak you for your brilliant service Aaron,
I really needed to move in you made fast
M · 5 April 2019 · John Shepherd Solihull
★★★★★ 1/5
GoogleThey tell you one thing and do complete opposite! Terrible way to operate a business......do not touch with a barge pole!
C · 5 April 2019 · John Shepherd Solihull
★★★★★ 5/5
GoogleGreat service from the team at Solihull. Were able to answer any questions I had, would definitely recommend.
Felicity · 5 April 2019 · John Shepherd Solihull
★★★★★ 1/5
GoogleI would never allow this company to represent me. Absolutely unprofessional and never communicate or call back even after several attempts to get in contact with the representatives.
Shamin · 5 April 2019 · John Shepherd Solihull
★★★★★ 5/5
GoogleWe can say nothing but positive things about the Solihull branch of John Shepherd, the staff are friendly, professional and efficient and we would recommend them to anybody.
Sarah · 5 April 2019 · John Shepherd Solihull
★★★★★ 5/5
GoogleAmazing service , lettings manager Aaron went above and beyond taking all the stress out of letting my property many thanks, would definitely recommend well done Anthony Rowley
Tony · 5 April 2019 · John Shepherd Solihull
★★★★★ 5/5
GoogleGreat service. No problems at all from start to finish. Highly recommended for selling your property with. Friendly staff team who are always willing to help.
Toby · 5 April 2019 · John Shepherd Solihull
★★★★★ 1/5
GoogleA real rip off agency. They have very unjustifiably high fees, also charge £60 for checking out and also another £60 tendency renewal every year which does not make sense at all.
Walk away!!!
Ali · 5 April 2019 · John Shepherd Solihull
★★★★★ 5/5
GoogleWe are very grateful to Aaron, the lettings manager who assisted us to secure the property, he is a very approachable and friendly person. Thank you, we are very happy here!
Charu · 5 April 2019 · John Shepherd Solihull
★★★★★ 1/5
GoogleI would avoid John Shepherd like the Plague. Rarely return calls and emails. Customer service is shocking. It's unfortunate you have to select a star rating because they are not even worthy of 1 star.
If you want to be messed around, be uninformed, not have your emails and phone calls replied to then these are your people, otherwise, i would go elsewhere.
Azram · 5 April 2019 · John Shepherd Solihull
★★★★★ 1/5
GoogleThe worst estate agency I have ever dealt with. Very unprofessional and customer service is beyond poor. One of their agents never turned up for a property viewing, I kept ringing their agency and they did not answer my call. He had my contact details, yet he did not have the decency to give me a call to rearrange or apologise for not turning up. I would give them 0 star rating, if I could.
Sumayyah · 5 April 2019 · John Shepherd Solihull
★★★★★ 4/5
GoogleAs a new landlord of this company, I must say I am very impressed. Aaron (the Lettings manager) was very informative from the beginning. Also very relatable, and it is clear he has a passion for customer service. Aaron has made the whole process of renting stress free. I want to thank you again and look forward to our long relationship/friendship. Thank you.
Nakul · 5 April 2019 · John Shepherd Solihull
★★★★★ 1/5
GoogleI put in a genuine reasonable offer to rent from one of their listed properties and never received any reply. No answer or communication, totally unprofessional. I guess I should have read the reviews first. My advice to both landlords and tenants, AVOID, AVOID, AVOID...They choose their clients to suit their own commission and profit needs with no consideration, respect or loyalty towards both landlord and tenant.
Jason · 5 April 2019 · John Shepherd Solihull
★★★★★ 5/5
GoogleWe have worked with John Shepherd for 18 months and the service they offer is impeccable! The staff are fantastic and Karis has been absolutely incredible! Never dealt with such a professional individual. Karis and John Shepherd as a company completely understand our business model and are constantly finding properties for us to lease long term. Thank you so much!!
Daniel · 5 April 2019 · John Shepherd Solihull
★★★★★ 1/5
GoogleAbsolutely shocking company. Eager to let the property and get you in. When I checked out I had to go to the Branch after two weeks to chase the check out report. This then took another two weeks to receive. They then said they are deducting £150 for a 'deep clean' that was required and sent a few photos. I requested the check in photos as the property was thoroughly cleaned before I moved out. Had to then chase again to get the check-in photos sent and advised that I would go to the deposit ombudsman scheme. I was advised that before that I would need to follow the internal complaints procedure, which involves two internal reviews before I can go to the ombudsman. I then suggested that this would take another one or two months and the person at the other end of the phone cheerfully said yes, knowing that my deposit could therefore be held up for at least that length of time.
****I would NOT recommend this company at all.****
Chris · 5 April 2019 · John Shepherd Solihull
★★★★★ 5/5
GoogleGreat service from Drew and Lily for a first time renter like me. The process was simple, quick and explained well. No question has been too much trouble. Thank you
Simon · 3 April 2019 · John Shepherd Birmingham
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
