★★★★★ 5/5
GoogleJohn Shepherd have been a great management company. They are on top of everything with regards my property. Seamless transition from looking for new tenants to getting them in. A detailed inspection is done on the property before and after tenants are in/out. Vetting of tenants and checking with me if they are suitable and asking for my input.
Regular contact with me, also doing property inspections is timely.
Jenna & Arun have been exceptionally great. They both stay in regular contact with me and work with me for any issues etc.. keeping me updated and informed and of all the next steps. A good company to look after my properties. Highly recommend
Nilesh · 16 October 2026 · John Shepherd Cannock
Agent replied · 16 October 2026
Thank you for your wonderful review and recommendation. We are delighted to hear that you've had such a positive experience with our property management service and that the entire process has been seamless. It's great to know that our communication, inspections, and tenant management have given you confidence that your properties are in safe hands. Thank you for recognising Jenna and Arun - they will be thrilled to hear your feedback and we will make sure this is passed onto them directly. We appreciate your continued trust in John Shepherd and look forward to supporting you further.
★★★★★ 1/5
GoogleRating only, no written review.
Fifi · 15 October 2026 · John Shepherd Derby
★★★★★ 5/5
GoogleA great team with a special mention to Jenna, Callum and Mia for always being helpful and responsive
Damien · 15 October 2026 · John Shepherd Cannock
Agent replied · 16 October 2026
Thank you for your kind words Damien. We are thrilled to hear that our team, especially Jenna, Callum, and Mia, provided you with helpful and responsive service. We strive to offer professional and reliable guidance, and your feedback means a lot to us. Please reach out if you need anything further, we are always here to help.
★★★★★ 5/5
GoogleJosef helped sort out our accommodation last year and it was brilliant. Great service and Josef makes himself available day and night when ever you need it. Great company and top bloke
Danny · 15 October 2026 · John Shepherd Birmingham
Agent replied · 15 October 2026
Thank you for your kind words Danny. We're thrilled to hear that Josef provided you with brilliant service and was always available to assist you. We appreciate your recommendation and if you need anything in the future, please don't hesitate to reach out.
★★★★★ 5/5
GoogleI rented my property in Erdington with John Shepherd Sutton Coldfield office.
My property Manager , Abbie Clark , has been really helpful from the outset , I would recommend her as a property manager.
Mark · 14 October 2026 · John Shepherd Sutton Coldfield
★★★★★ 5/5
GoogleI cannot thank our Property Manager, Kevin Hurley enough, in what has been a very hard year for us. Kevin has taken a lot of the pressure off us, easily dealing with all the ‘nitty gritty’ bits, in both a professional manner but with humour too. Communication is excellent and it is always made clear that they are there to help. Excellent.
Jane · 14 October 2026 · John Shepherd Sutton Coldfield
★★★★★ 5/5
GoogleKevin has been great to deal with. Has returned calls and emails always in a timely and friendly manner.
Lachlan · 14 October 2026 · John Shepherd Sutton Coldfield
★★★★★ 5/5
GoogleSharing for my mom - I would specifically like to highlight Gita at the Birmingham colmore row branch.....she has helped my mom with a variety of things and has always done so as quickly as she is able. Gita has gone above and beyond to help her and has always remained both friendly and professional. We both want to thank you for your help Gita!
Susan · 14 October 2026 · John Shepherd Birmingham
Agent replied · 15 October 2026
Thank you for sharing your experience Susan. We are delighted to hear how Gita has provided such helpful and professional support to both yourself and your mum. We appreciate your kind words and will ensure Gita knows how much her efforts are valued.
★★★★★ 5/5
GoogleThe matter sort out with the help of Property Manager Gita Patel and repaired in the same day I issue the repair ticket of the dripping bathtub tab. Marvelous.
Max · 14 October 2026 · John Shepherd Birmingham
Agent replied · 15 October 2026
Thank you for sharing your wonderful experience Max. We are delighted to hear that Gita was able to support and that we were able to resolve your issue promptly. Thank you for your recommendation and please reach out if you need anything else in the future.
★★★★★ 5/5
GoogleAbbie Clark at John Shepherd has been really helpful ,communications have been prompt and professional
Lynette · 14 October 2026 · John Shepherd Sutton Coldfield
Agent replied · 15 October 2026
Thank you for your kind words Lynette. We are delighted to hear that Abbie has been so helpful and communicative. Our team strives to provide professional and reliable guidance, and your feedback is truly appreciated. If you need anything further, please don't hesitate to reach out to us.
★★★★★ 5/5
GoogleJohn Shepherd manage a flat that I rent out and I am so well looked after by Abbie Clark it gives me peace of mind. Professional and prompt in replying to me and helps with any queries. Great service.
Louise · 14 October 2026 · John Shepherd Sutton Coldfield
Agent replied · 15 October 2026
Thank you for your kind words Louise. We are delighted to hear that Abbie has provided you with reliable guidance and professional support. Our team strives to be communicative and helpful, ensuring you feel well looked after. Please reach out if you have any further queries or need assistance, we are always here to help.
★★★★★ 5/5
GoogleLovely team, always very helpful. My Property Manager Abbie Clark is always very helpful and response times are always really fast and always happy to try accommodate where possible. Can’t fault her. :)
Renee · 14 October 2026 · John Shepherd Sutton Coldfield
Agent replied · 15 October 2026
Thank you for your kind words Renee. We are delighted to hear that our team, especially Abbie, has been so helpful and responsive. We strive to provide reliable guidance and tailored support, and it's wonderful to know we are meeting your expectations. Please reach out if you need anything further; we are always here to assist you.
★★★★★ 5/5
Google⭐⭐⭐⭐⭐
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I had a great experience with the customer service provided by Gita Patel. Gita was friendly, professional and helpful throughout, with excellent communication and a welcoming attitude. She made sure everything was explained clearly and made the overall experience smooth and positive. I really appreciate her support and the high standard of customer service. Thank you, Gita, for your excellent service!
Jennifer · 13 October 2026 · John Shepherd Birmingham
Agent replied · 15 October 2026
Thank you Jennifer for sharing your wonderful experience. We are delighted to hear that Gita provided you with professional and helpful support. We appreciate your kind words and look forward to assisting you again in the future.
★★★★★ 5/5
GoogleThe staff member called megan is very good with her job role. She was really helpfull with her support and guildance from the viewing of the flat and referencing process for my flat. Megan is a great staff.
HENRY · 13 October 2026 · John Shepherd Birmingham
Agent replied · 14 October 2026
Thank you for your kind words Henry. We are delighted to hear that Megan provided you with helpful support and reliable guidance during your flat viewing and referencing process. Our team is committed to offering professional assistance and building lasting relationships. If you need anything further, please don't hesitate to reach out to us, we are always here to help.
★★★★★ 1/5
GoogleI am extremely disappointed with my experience with John Shepherd. I felt misled by the way certain issues were handled, and I found the overall management unprofessional.
I was charged around £400 for cleaning, which I believe is extremely excessive. Maintenance was also poor, with repairs often delayed or left unresolved.
One of the most frustrating issues was that they attempted to charge me around £300 for a broken curtain cord, even though it was already damaged before I moved in. I do not believe they properly investigated whether the damage existed before my tenancy.
The bed was also broken before I moved in, yet it was included in the checkout report and appeared to be considered for deductions from my deposit.
Based on my experience, there appears to be a serious lack of proper inspections and accountability. I do not believe sufficient checks were carried out to distinguish pre-existing damage from damage caused during my tenancy.
I was always cooperative throughout my tenancy, but I felt that I was treated unfairly.
Overall, a very disappointing experience, and I would not recommend John Shepherd.
ABA · 12 October 2026 · John Shepherd Derby
Agent replied · 20 March 2026
Thank you for your review of the service received from Hana. This has been shared with Hana!
★★★★★ 5/5
GoogleNew team has really turned this place around, big thanks to Matt for all his help and the rest of the staff also!
Joe · 11 October 2026 · John Shepherd Royal Sutton Coldfield (Sutton Coldfield)
★★★★★ 5/5
GoogleMatt and the professional team at John Shepherd have been supportive, responsive and fully committed to selling my property. I would highly recommend them!
Sarah · 11 October 2026 · John Shepherd Royal Sutton Coldfield (Sutton Coldfield)
★★★★★ 5/5
GoogleMatt and the professional team at John Shepherd have been supportive, responsive and fully committed to selling my property. I would highly recommend them!
Sarah · 10 October 2026 · John Shepherd Sutton Coldfield
Agent replied · 15 October 2026
Thank you Sarah for your kind words and for taking the time to share your review. We are delighted to hear that Matt & our team provided you with reliable guidance and support. Our goal is to be helpful and communicative throughout the selling process. We appreciate your recommendation and wish you all the best in your next chapter.
★★★★★ 5/5
GoogleNew team has really turned this place around, big thanks to Matt for all his help and the rest of the staff also!
Joe · 10 October 2026 · John Shepherd Sutton Coldfield
Agent replied · 15 October 2026
Thank you for your kind words Joe. We are thrilled to hear that our team provided great support and that Matt was particularly helpful throughout your property journey. We appreciate your feedback and if you need anything further, please don't hesitate to reach out to us.
★★★★★ 5/5
GoogleI highly recommend Chino to anyone looking for a reliable and professional rental experience. Chino was extremely helpful, approachable, and attentive throughout the entire process, ensuring everything was handled smoothly and efficiently. Communication was excellent, and all our questions were answered promptly, making the experience straightforward and stress-free from start to finish. We truly appreciate the outstanding service and support provided and would not hesitate to recommend Chino to other renters.
Golden · 9 October 2026 · John Shepherd Derby
Agent replied · 10 October 2026
Thank you for your fantastic feedback and recommendation. We are delighted to hear that Chino provided such a reliable, professional and supportive experience throughout your tenancy journey and that he was able to provide such a wonderful service. Thank you again for taking the time to share your experience. We wish you all the best in your new home and appreciate your recommendation.
★★★★★ 5/5
GoogleGreat service once again.
Paul · 9 October 2026 · John Shepherd Birmingham
Agent replied · 10 October 2026
Thank you for your kind words Paul. We are delighted to hear you experienced great service again. Thank you for your recommendation and we look forward to assisting you in the future.
★★★★★ 5/5
GoogleGreat job done by Sam and the manger , very fast professional process and also had understanding and patience until the end , great work from their team.
Rico · 8 October 2026 · John Shepherd Nottingham
Agent replied · 9 October 2026
Thank you for your wonderful feedback. We are delighted to hear that Sam and the Branch Manager provided a fast, professional service and supported you throughout the process with patience and understanding. We will be sure to pass on your kind comments to the team. Wishing you all the best in your new home!
★★★★★ 5/5
GoogleI recently went through the rental process with Nakesha at John Shepherd and couldn't fault the experience. From start to finish she was professional, patient and genuinely attentive ,she took the time to follow up on every query and concern I raised, which made what can be a stressful process feel straightforward and well managed. It's rare to deal with someone who is both efficient and personable. Highly recommend.
Mohamed · 8 October 2026 · John Shepherd Birmingham
Agent replied · 8 October 2026
Thank you for your kind word Mohamed. We are delighted to hear that Nakesha provided you with professional and helpful support throughout the rental process. We appreciate your recommendation and look forward to assisting you again in the future.
★★★★★ 1/5
GoogleAbsolutely rubbish as property managers! We have made several complaints about our property over the last 5 months and nothing as been done. Nobody responds to emails or calls. Please don’t make the mistake of using this estate agent
Dunjoyin · 7 October 2026 · John Shepherd Birmingham
Agent replied · 15 October 2026
Thank you for taking the time to share your feedback. We are sorry to hear about your experience and disappointed to learn that we have fallen short of the standards we aim to deliver. Unfortunately, we have been unable to identify your details from the information provided in your review. We would welcome the opportunity to speak with you directly, better understand your concerns, and work towards a resolution. Please contact us directly at laura.heaven@johnshepherd.com and we will be happy to assist and support.
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