Every review we hold for the Redditch office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotI have rented through John Shepherd for…
I have rented through John Shepherd for the last 13 years. Any issues I’ve had have always been resolved quickly. I would like to say a special thank you to Gita, her customer service is second to none. Gita responds so quickly to any queries or repair issues and not only does she help solve them, she almost always follows up with a phone call or an email to make sure the issue has actually been resolved, that I’m happy with the resolution and that the work has gone smoothly. She’s always friendly, polite and efficient and is a credit to the John Shepherd team.
Charlotte · 10 September 2026
Agent replied · 24 September 2026
Thank you for your kind words Charlotte. We are thrilled to hear that Gita has provided you with such professional and helpful service over the years. Our team strives to communicate openly and offer reliable guidance, ensuring that all issues are resolved promptly. We appreciate your trust in us and look forward to continuing to support you.
★★★★★ 5/5
TrustpilotI have received excellent service from…
I have received excellent service from the team at John Shepherd. Lara Soars-White has been wonderful in assisting with me with an urgent matter promptly. The incident was addressed by the appropriate personnel and I am very grateful to her and Joshua Davies for their time. It has been a very pleasant experience corresponding with the team at John Shepherd.
Imane · 15 September 2026
Agent replied · 24 September 2026
Thank you for sharing your lovely review Imane. We are thrilled to hear that Lara and Josh have consistently provided you with prompt and professional assistance. It's great to know that you found our communication helpful and that you felt supported throughout the process. We appreciate your kind words and look forward to continuing to support you.
★★★★★ 5/5
TrustpilotGreat Letting Agents
The team at John Shepherd, and especially Jodie Pichur have been great at handling my move as a tenant in one of their properties. Any questions I've had have been answered promptly, and I even had very quick help delivered when I locked myself out of my own flat in my bare feet. Thanks!
Marc · 16 September 2026
Agent replied · 24 September 2026
Thank you for your kind words Marc. We are delighted to hear that Jodie and our team has been so helpful during your move. We appreciate your recommendation and if you need anything else, please don't hesitate to reach out to us.
★★★★★ 5/5
TrustpilotTop Class
Having rented my house out due to a posting abroad through Jamie Smith and his team at John Shepherd for the last 5 year I can't recommend enough. The communication is first class as is the service they provide. The regular property inspections they carry out are comprehensive and allow me to ensure that the property is in the best possible condition for the tenant. Whilst I have primarily dealt with Jamie , I have also had dealings with the wider team who have always delivered a 1st class service. A massive thank you to Jamie and the rest of the team at John Shepherd.
Craig · 23 September 2026
★★★★★ 5/5
TrustpilotExtremely Helpful Staff
We met up with our agent Kelvin Zakeyo for a viewing the day of the enquiry. Even though we were a few minutes late to the viewing and he had engagements after, he was very happy to guide us through the viewing and did not rush through it one bit. He showed us around the entire property, and answered all the questions, clearing any doubts we had. He was extremely helpful and supportive, and he brought a great energy to the viewing. My friend and I ended up booking the apartments with him after our viewing and Kelvin made the process so simple and easy. Will definitely be singing his and John Shepherd’s praises if anyone’s looking for a good place in Nottingham.
Jahnavi · 15 January 2026
Agent replied · 25 January 2026
Thank you so much for your lovely review and feedback - we will ensure that this is shared with Kelvin and the Nottingham team.
★★★★★ 3/5
TrustpilotGood student property viewing
I recently viewed 2 different student properties and Arabel did a great job showing me around! There were some difficulties entering properties due to card access but Arabel handled everything well. I also appreciated the flexibility in pricing along with some freebies. Moving forward, I think tenants should be notified of house viewings as they were unaware and therefore interrupted by our viewing.
FL · 20 May 2026
Agent replied · 7 June 2026
Thank you for taking the time to share your review. We appreciate your feedback regarding your viewing experience. We are glad Arabel was helpful despite the access difficulties. We will also take on your feedback with relation to the notification to tenants as this is important. Thank you again and if we can be of any further support, please don't hesitate to contact us.
★★★★★ 5/5
TrustpilotDan Powell has been really helpful and…
Dan Powell has been really helpful and always speeding up the process for us. He is very helpful and always keeping me updated through the process. He knew all the answers to my questions and helped me find the property I need.
Nim · 14 September 2026
Agent replied · 24 September 2026
Thank you for your kind words Nim. We love to hear that Dan provided you with reliable guidance and kept you informed throughout the process. Our team is dedicated to offering professional and helpful support, and it's wonderful to know we met your expectations. If you need anything else, please don't hesitate to reach out to us.
★★★★★ 4/5
TrustpilotThank you to Maisy
Maisy Smith was really helpful when sorting the broken blinds in the property. These were been broken before I moved in and started the tenancy. After becoming my my property manager, Maisy has picked this up and got the blinds replaced quickly. Each step of the process was communicated clearly and I am really happy with the work.
Bethan · 22 May 2026
Agent replied · 7 June 2026
Thank you for sharing your review with us. We are glad to hear that Maisy provided helpful and professional support in getting your blinds replaced quickly. We apologise for the inconvenience caused by the broken blinds before your tenancy. Our team is committed to open communication and reliable guidance, and we appreciate your feedback. We look forward to supporting you in the future.
★★★★★ 5/5
TrustpilotGreat Support From Gita Patel
Gita Patel has been very helpful and responsive to all my queries . She was supportive in assisting with the reletting of my property, keeping me updated / informed during the whole process.
Rob · 8 September 2026
Agent replied · 24 September 2026
Thank you for sharing your experience Rob. We are delighted to hear that Gita was so helpful and communicative throughout the reletting process. If you need anything further, please don't hesitate to reach out to us, we always happy to help.
★★★★★ 5/5
GoogleI'd like to thank Sue, Alisha, Olga, Michelle, Drew and Mark (apologies if I have missed anyone) and the rest of the John Shepherd Redditch team for their support and help with our property management. Since the beginning they treated our property as if one of their own. We'd like to praise their professionalism and full transparency in all of the matters. They helped us become good landlords towards our tenants via letting us know about the issues and provided their recommendation immediately. Every information was recorded either on emails or in our account. We'd also like to mention the details and organised information they provided with every property inspection. Thank you all for making our lives easier.
Pınar · 29 July 2025
Agent replied · 25 August 2025
Thank you for your review Pinar which is lovely to read! We will ensure that the team are updated on this.
★★★★★ 5/5
TrustpilotGreat service throughout
This was our first experience of renting a property, and we couldn’t have asked for a better one. I would highly recommend Olga and Michelle from John Shepherd. They were both extremely helpful and professional throughout the entire process, from arranging the viewing and promptly answering our questions to guiding us through the referencing process.
Paula · 22 September 2026
★★★★★ 5/5
TrustpilotJohn shepherd has been amazing handling…
John shepherd has been amazing handling my property! A special shout out to Mia and Jenna and their recent help with the repair works
Sally · 15 September 2026
Agent replied · 24 September 2026
Thank you for your kind words Sally Anne. We are delighted to hear that Mia and Jenna provided you with such helpful support and we were able to resolve your repair works quickly! We appreciate your recommendation and look forward to continuing to support you.
★★★★★ 5/5
TrustpilotHighly Professional
Have a great ongoing relationship with Jon Shepherd, especially Tina who is exceptional. Really professional, very personable and very responsive - highly recommend!
Nick · 8 September 2026
Agent replied · 24 September 2026
Thank you for your kind words Nick. We are thrilled to hear about your experience working with Tina. We strive to provide reliable guidance and tailored support to build lasting relationships. We appreciate your recommendation and we look forward to continuing to support you.
★★★★★ 5/5
TrustpilotGreat service
We had an excellent experience with John Shepherd Estate Agents, and in particular Mandi, who handled the letting of our property.
David · 17 September 2026
Agent replied · 10 June 2024
Thank you David for sharing your lovely review and wonderful experience. We are thrilled to hear that Mandi provided such professional and helpful support throughout the letting process. We are so pleased to hear that she kept you informed of every stage and went above and beyond in ensuring things ran smoothly. We truly appreciate your recommendation and look forward to assisting you again in the future.
★★★★★ 5/5
TrustpilotNatasha Watkins has been a fantastic…
Natasha Watkins has been a fantastic estate agent to deal with, she has continuously kept in contact throughout our purchase to keep us up to date. Thank you Natasha for all of your help, it is very much appreciated.
Sadie · 8 May 2026
Agent replied · 7 June 2026
Thank you for your kind words, Sadie. We are so pleased to hear that Natasha provided you with helpful and professional support throughout your purchase. Our team prides itself on being communicative and reliable, ensuring our clients feel informed every step of the way. We appreciate your trust in us and wish you all the best in your new home.
★★★★★ 5/5
TrustpilotAlemah has been helpful and reasonable…
Alemah has been helpful and reasonable in sorting out end of tenancy arrangements for myself as landlord and my Tennant
Ann · 11 September 2026
Agent replied · 24 September 2026
Thank you for your kind words, Ann. We are glad Alemah was helpful and reasonable in managing your end of tenancy arrangements. We appreciate the recommendation and if you need further assistance, please don't hesitate to reach out to us.
★★★★★ 5/5
TrustpilotWorked with Jenna
Worked with Jenna, have to note that she is very efficient and helpful to work with. Thanks for working with us.
Si · 3 September 2026
Agent replied · 24 September 2026
Thank you for your kind words Si. We are delighted to hear that you found Jenna to be efficient and helpful to work with and that we have been able to resolve any queries quickly for you. We appreciate your trust and look forward to working with you again.
★★★★★ 5/5
TrustpilotMandi has been really helpful in…
Mandi has been really helpful in letting out my house from start to finish - great service.
Drew · 4 September 2026
Agent replied · 24 September 2026
Thank you for your kind words Drew. We are delighted to hear that Mandi provided you with helpful and professional service throughout the lettings process. Our team strives to offer reliable guidance and build lasting relationships with our clients. We thank you for your recommendation and look forward to supporting you further.
★★★★★ 5/5
TrustpilotThe whole experience from start to…
The whole experience from start to completion was professional done so happy to have chosen to go with John Shepherd Lettings Special thank you to Tom, Mia, Gema, thank yo all so much
Linda · 12 May 2026
Agent replied · 22 October 2024
Thank you for your review, we are so glad the process, from beginning to end, was professionally handled and our team were able to support you. We appreciate you choosing our services and thank you for your recognition. We look forward to supporting you again in the future.
★★★★★ 5/5
TrustpilotGita was very helpful and professional…
Gita Patel was very helpful and professional with her service and support with moving in.
Emmanuel · 13 September 2026
Agent replied · 24 September 2026
Thank you for your kind words Emmanuel. We are delighted to hear that Gita provided you with professional and helpful support during your move. Our team strives to offer reliable guidance and build lasting relationships through open communication. If you need anything further, please don't hesitate to reach out to us.
★★★★★ 5/5
TrustpilotRoss Gregory and his team have been…
Ross Gregory and his team have been excellent, thorough and professional in managing my property in Nottingham. As a landlord with a rental property, he assisted me in arranging extensive decorating works. He arranged for quotes from local decorators and thereafter liaised with the decorator, ensuring work started on time. He joined me during visits and was well versed with progress. All in all, he made it a very stress free experience for me, as work progressed to my satisfaction. I could not have asked for more and highly recommend his team. JS and Ross continue to manage and let our property.
Verghese · 23 December 2025
★★★★★ 5/5
GoogleWe would recommend the Redditch branch! Olga was fantastic and very helpful. We never felt like we were asking silly questions. When it came to the key handover, she was out at the time but she left notes for Josh, who was equally as great to deal with and made the final bits very seamless. Thank you both!
Peter · 16 September 2025
Agent replied · 16 April 2026
Thank you for your review Peter, much appreciated. This has been shared with the team 🙂 …
★★★★★ 5/5
TrustpilotMoving made easy…
The whole process from the initial viewing of the property to receiving the keys was faultless, Olga and Michelle were so very helpful and made my move very easy .
Keith · 9 May 2026
Agent replied · 7 June 2026
We appreciate you sharing your experience and review with us. We are pleased to hear that Olga and Michelle were very helpful and made your move easy with their faultless support. Thank you again and we look forward to supporting you again in the future.
★★★★★ 5/5
TrustpilotThis is specifically for Gita patel
This is specifically for Gita . She is my property manager for more than 2 years now and i feel she is more family to us than a typical property manager . She is very humble and very supportive when it comes to issues . She understands the issue and come up with a solution which never disappointed me .
Abdul · 9 September 2026
Agent replied · 24 September 2026
Thank you for sharing your wonderful experience with us Abdul. We are thrilled to hear how Gita has become like family to you and that she has been able to provide you with exceptional service throughout. We really appreciate your kind words and the recommendation, and we look forward to continuing our relationship and supporting you further.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
