Trusted Agent profile · Redditch
★★★★★
834 reviews across 2 platforms
The Old Church, Ipsley Street, Redditch, B98 7AA
John Shepherd Lettings's office in Redditch, at The Old Church, is rated 4.4 out of 5 across 834 reviews on two platforms, including 76 Google reviews rated 4.2.
Every review we hold for the Redditch office, from every platform, shown as written. First names only.
5/5
GoogleWe would recommend the Redditch branch! Olga was fantastic and very helpful. We never felt like we were asking silly questions. When it came to the key handover, she was out at the time but she left notes for Josh, who was equally as great to deal with and made the final bits very seamless. Thank you both!
Thank you for your review Peter, much appreciated. This has been shared with the team 🙂 …
5/5
TrustpilotMoving made easy…
The whole process from the initial viewing of the property to receiving the keys was faultless, Olga and Michelle were so very helpful and made my move very easy .
We appreciate you sharing your experience and review with us. We are pleased to hear that Olga and Michelle were very helpful and made your move easy with their faultless support. Thank you again and we look forward to supporting you again in the future.
5/5
TrustpilotAleemah- great PM
Aleemah is a great PM. Very friendly and knowledgeable
Thank you for your kind words SE. We are thrilled to hear that you found Aleemah to be both friendly and knowledgeable and able to support throughout your journey. We appreciate your feedback and look forward to continuing our relationship with you.
5/5
TrustpilotThis is specifically for Gita patel
This is specifically for Gita . She is my property manager for more than 2 years now and i feel she is more family to us than a typical property manager . She is very humble and very supportive when it comes to issues . She understands the issue and come up with a solution which never disappointed me .
Thank you for sharing your wonderful experience with us Abdul. We are thrilled to hear how Gita has become like family to you and that she has been able to provide you with exceptional service throughout. We really appreciate your kind words and the recommendation, and we look forward to continuing our relationship and supporting you further.
5/5
TrustpilotEverything went very smoothly .
Everything went very smoothly .. Alan and Gemma were helpful .. they were diligent and considerate to our requests ., thank you for a professional experience ..
Thank you for your wonderful review! We are delighted to hear that everything went smoothly and that our team including Gemma and Alan were helpful and professional. Wishing you all the best in your new home and if you need anything further, please don't hesitate to contact us.
5/5
TrustpilotHuge thanks to Mia for her property…
Huge thanks to Mia for her property management services!
Thank you Chrissy for taking the time to share your review and sharing your recognition for Mia. We are delighted to hear that she keeps you well-informed and has provided excellent support throughout. We appreciate your recommendation and look forward to continuing to assist you.
5/5
TrustpilotTina was helpful
Tina was helpful, profesional and friendly
Thank you for your kind words Ioana. We are delighted to hear that Tina provided you with professional and helpful support. Please reach out if you need anything further, we are always here to help!
5/5
TrustpilotA very professional company
A very professional and well-organised agency. The whole process was smooth and straightforward, and their procedures were clear and well managed. Whenever I had a question or an issue, the customer service team（Ms Tina） responded quickly and was always helpful. Overall, I had a very positive experience and would be happy to recommend them.
Thank you for sharing your positive experience Julio. We are delighted to hear that you found working with us professional and well organised and have enjoyed working with Tina. We appreciate your recognition and we look forward to assisting you again in the future.
1/5
GoogleAppalling experience with John Shepherd. After 6 years of loyalty, they have committed gross professional negligence by authorized an early tenant move-out without my consent, breaking a fixed-term contract. Most alarmingly, they have taken unauthorized deductions from my rent account (increasing fees by 2% without a signed agreement). They are also currently ignoring a formal complaint. Absolute lack of integrity and professional standards. Avoid at all costs. UPDATE (March 4th): In response to the agency's comment below: I have already escalated this directly to your CEO and Property Management Director. As your agency has admitted professional negligence and performed unauthorized deductions from my client account, I have set a final deadline of 12:00 PM tomorrow for a written settlement. If this is not met, I will be proceeding with formal filings to The Property Ombudsman and Propertymark. I am awaiting a professional resolution, not a generic redirect.
Thank you for sharing your review with us however we are disappointed to hear about your experience and the distress caused. Please reach out to us directly so we can address your concerns and work towards a resolution.
5/5
TrustpilotBeen under John Shepherd for my new…
Been under John Shepherd for my new tenancy since February and so far I’m quite pleased. Alan, Faye and Tina from the Solihull branch are a credit to the team. Any problems I have had have been resolved promptly and swiftly. They are quick at responding back and are very professional
Thank you for sharing your experience, Amy. We are delighted to hear that our team in Solihull has been helpful, responsive and professional since your tenancy began in February. We really appreciate your kind recognition of Alan, Faye and Tina, and we will be sure to pass your comments on to them directly. It is wonderful to hear that any issues you have encountered have been resolved promptly and that the team has provided the level of support and communication you would expect. Thank you again for taking the time to leave a review and recognise the efforts of our Solihull team. We wish you continued happiness in your home and look forward to supporting you throughout the rest of your tenancy.
5/5
TrustpilotKelvin Zekeyo
Kelvin Zekeyo was so helpful and an amazing individual helping me through my accommodation process, which I was so delighted of.
Thank you for your review, we are so pleased to hear about your positive experience with Kelvin. We look forward to supporting you again in the future.
1/5
TrustpilotChasing up money owed to us for a year - not paid.
Throughout our years tenancy with John shepherd we have been chasing up a £100 cash incentive that was originally offered to us for staying on with the company. After numerous emails, phone calls and visits to there office with promises being made to us, we are still yet to be paid. Overall, the management and staff communication at the company seems very poor, and they have very little regard to students.
Thank you for your review. We are sorry to hear about your experience however we will be happy to review further to ensure that we can get this resolved for you. Please do reach out to us directly so that we can address and review our communication processes to improve moving forward.
1/5
TrustpilotI’m extremely disappointed with John…
I’m extremely disappointed with John Shepherd Estate Agents in Derby. I had a scheduled viewing at 12:45 pm yesterday, but the agent simply didn’t show up. An hour later, they called, not to apologize, but to ask if I still wanted to view the property. To add insult to injury, they also promised to send me a WhatsApp video of the apartment, which never materialized. In total, I wasted four hours of my day, including leaving work early and using half a day of my annual leave. Not once did I receive an apology or any acknowledgment of the inconvenience caused. If this is how appointments are handled, it raises serious questions about the level of customer service being provided. I would genuinely like to know whether the owner is aware of how their employees are representing the business. People’s time is valuable, and a basic level of professionalism, communication, and courtesy should be the minimum. Mistakes happen, absolutely. But failing to turn up, calling an hour late, not delivering promised follow-ups, and giving no apology is simply unacceptable. I hope the management takes this feedback seriously and addresses these issues. A thoroughly disappointing experience that could easily have been avoide
1/5
TrustpilotJohn Sheperd - Non Managing Agents
As a prospective tenant I found Shepherd to be attentive and responsive. Having paid my initial rental, there was a remarkable change in their attitude. Immediately after collecting the keys I advised them by telephone of landlords processions being left in the flat and that their inventory report was not worth the paper it was written on, with damaged fittings not listed and assertions made that the property had been professionally cleaned when it was left in a filthy condition. This was confirmed in writing by returning the amended inventory and requesting contact. Despite assurances made to respond, they have totally ignored me. Tenants beware. They are not interested in carrying out their duties as managing agents and you will be ignored based on my experience.
Thank you for sharing your experience and we are sorry to hear about the issues you faced after moving in. Should you require further support. please reach out to us directly at laura.heaven@johnshepherd.com so we can address your concerns and provide the guidance you need.
5/5
TrustpilotAlexander Shomari was fabulous in…
Alexander Shomari was fabulous in offering suitable places and was quick to respond to queries. Happy with the service provided
Thank you for your kind words, Haajra. We are delighted to hear that Alexander provided you with helpful and professional service. Thank you again for taking the time to share and please do reach out if you need anything further.
5/5
Trustpilotgreat experience with Ellis
I had a great experience with Ellis, he was really helpful with sorting out my room and handled everything in a very professional manner, he was quick to solve issues and made the whole process smooth and less stressful, really appreciate all his help, thank you Ellis!
Thank you for your review Shai, Ellis has been shared the review and your feedback. Wishing you well in your new accommodation!
1/5
TrustpilotLift repairs £200,000!
I viewed an apartment marketed by John Shepherd, Solihull. At the time of my viewing, the lift was out of order. I thought it was a temporary problem that was easy to fix. It turns out the repair costs will be £208,000. They certainly knew the lift wasn't working, so they either knew the repair cost and withheld it from me, or they didn't bother to gather information about an extremely relevant cost when marketing the property. Either way, I regard this as extremely misleading.
5/5
TrustpilotMadilynne the superstar!
I have been dealing with Madilynne over the course of an application for a property and she has blown me away with both her professionalism and positive attitude. She has been an absolute ray of sunshine and is a real credit to the company. I spent a good decade of my life working in property prior to having children and I know how rare it is to find such a bubbly, personable member of staff with such a can-do attitude!
5/5
TrustpilotJoe was very helpful and knowledgable…
Joe was very helpful and knowledgable at the viewings and looking to book our place with him.
Thank you for taking the time to share your review. We are so pleased to hear about your positive experience and look forward to supporting you again in the future.
5/5
TrustpilotExcellent service
Catie was lovely with me and my partner with looking for a property, Excellent service, super friendly.
Thank you for your review. We are pleased to hear that you and your partner found the property search excellent and that our service was super friendly. Thank you for your kind words again and we look forward to assisting you again in the future.
5/5
TrustpilotTina at JS comes highly recommended
Tina Margetts has been a great Property Manager for us, always keeping us informed and up to date with our property despite the difficulties of being overseas. Highly recommend !
5/5
TrustpilotMy dealings with John Shepherd go back…
My dealings with John Shepherd go back some years now. Always professional and efficient. In particular Tina Margetts has always evidenced this qualities and always friendly and helpful. Five stars!
5/5
TrustpilotMatt has been brilliant…
Matt has been super helpful brilliant experience so far! The rest of the staff have also been very helpful some great team working going on there!
5/5
TrustpilotProfessional and Transparent Property Management
I'd like to thank Sue, Alisha, Olga, Michelle, Drew and Mark (apologies if I have missed anyone) and the rest of the John Shepherd Redditch team for their support and help with our property management. Since the beginning they treated our property as if one of their own. We'd like to praise their professionalism and full transparency in all of the matters. They helped us become good landlords towards our tenants via letting us know about the issues and provided their recommendation immediately. Every information was recorded either on emails or in our account. We'd also like to mention the details and organised information they provided with every property inspection. Thank you all for making our lives easier.
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