Every review we hold for the Redditch office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotFriendly,focused and professional,speed…
Friendly,focused and professional,speed of response and service is amazing. Shephered letting team Mandi Thandi, Dan Powell and Jayne Santos, all have their hands on the button even out of normal working hours they are working behind the scene toensure you get the best and yet timely tennats for your properties. Great knowledge of the regional and local property market, process and complieance driven to ensure both the tenants and the landlord is being provided with the correct upto date requirements for letting. A great leeting company that has well trained staff
Sajid · 25 September 2026
Agent replied · 24 September 2026
Thank you for taking the time to leave such a fantastic review.We are delighted to hear about your positive experience with Mandi, Dan and Jayne. Providing a professional, responsive and knowledgeable service is something we pride ourselves on, so it is wonderful to know that the team's dedication, communication and commitment have made such a positive impression.
It's especially rewarding to hear your recognition of the effort the team puts in to securing the right tenants, keeping landlords informed throughout the process and ensuring all compliance requirements are met. Thank you again for your recommendation and for choosing John Shepherd. We truly appreciate your support and look forward to continuing to support you.
★★★★★ 5/5
TrustpilotGreat Support From Gita Patel
Gita Patel has been very helpful and responsive to all my queries . She was supportive in assisting with the reletting of my property, keeping me updated / informed during the whole process.
Rob · 8 September 2026
Agent replied · 24 September 2026
Thank you for sharing your experience Rob. We are delighted to hear that Gita was so helpful and communicative throughout the reletting process. If you need anything further, please don't hesitate to reach out to us, we always happy to help.
★★★★★ 5/5
TrustpilotMandi and the team at John Shepherd…
Mandi and the team at John Shepherd have been no short of excellent. I could not ask for more professionalism or more support and I would recommend very highly!
Lisa · 2 October 2026
Agent replied · 10 October 2026
Thank you Lisa for taking the time to share your review and kind words. We are thrilled to hear you found our team to be professional and supportive. We appreciate your recommendation and look forward to assisting you again in the future.
★★★★★ 5/5
TrustpilotKevin Healey has been a great change in…
Kevin Healey has been a great change in taking over managing my property. He keeps me updated on issues and is always a pleasure to talk to. Thanks Kevin!
Customer · 30 September 2026
Agent replied · 10 October 2026
Thank you for your kind words. We are delighted to hear that Kevin has been a helpful and communicative manager for your property. Thank you for your recommendation and if you need anything further, please don't hesitate to reach out to us.
★★★★★ 5/5
TrustpilotThanks Kevin!
I rent my property through the Sutton Coldfield office, dealing with Kevin specifically. He always keeps me up to date and makes sure my tenant is happy. Thanks Kevin!
Nina · 30 September 2026
Agent replied · 10 October 2026
Thank you for your kind words Nina. We are delighted to hear that Kevin has been keeping you informed and ensuring your tenant's happy with everything. We appreciate your recommendation and if you ever need anything further, please don’t hesitate to reach out.
★★★★★ 5/5
TrustpilotQuick, Smooth Process
Just worked with Madilynne and Nakesha to move one of my clients into a property in Solihull.
Very smooth process from start to finish, would highly recommend.
Peter · 8 October 2026
Agent replied · 10 October 2026
Thank you for sharing your experience Peter. We are delighted to hear that the process was smooth and that both Madi and Nakesha team provided reliable guidance and were able to support you throughout. Your recommendation is appreciated and we look forward to assisting you again in the future.
★★★★★ 5/5
GoogleI'd like to thank Sue, Alisha, Olga, Michelle, Drew and Mark (apologies if I have missed anyone) and the rest of the John Shepherd Redditch team for their support and help with our property management. Since the beginning they treated our property as if one of their own. We'd like to praise their professionalism and full transparency in all of the matters. They helped us become good landlords towards our tenants via letting us know about the issues and provided their recommendation immediately. Every information was recorded either on emails or in our account. We'd also like to mention the details and organised information they provided with every property inspection. Thank you all for making our lives easier.
Pınar · 29 July 2025
Agent replied · 25 August 2025
Thank you for your review Pinar which is lovely to read! We will ensure that the team are updated on this.
★★★★★ 5/5
TrustpilotReemi Yasmin from Birmingham city…
Reemi Yasmin from Birmingham city centre branch has restored my confidence in using agents. Her exceptional style of customer service almost personalising the service to my needs is commendable. Never a day goes by where I have to chase her, she always responds and goes out of her way to accommodate my requests. Very sharp, super organised. Her friendly approach is very warm. Definitely feel in safe hands with Reemi handling my portfolio.
M · 1 October 2026
Agent replied · 10 October 2026
Thank you for your fantastic feedback. We are delighted to hear that Reemi has provided such exceptional service and helped restore your confidence in using agents. We strive to provide proactive communication, organisation and a personalised approach so we are pleased to hear that this has been fulfilled. We will be sure to share your kind comments with Reemi and the Birmingham City Centre team. Thank you again for your recommendation and we look forward to continuing to support you.
★★★★★ 5/5
TrustpilotJohn shepherd has been amazing handling…
John shepherd has been amazing handling my property! A special shout out to Mia and Jenna and their recent help with the repair works
Sally · 15 September 2026
Agent replied · 24 September 2026
Thank you for your kind words Sally Anne. We are delighted to hear that Mia and Jenna provided you with such helpful support and we were able to resolve your repair works quickly! We appreciate your recommendation and look forward to continuing to support you.
★★★★★ 5/5
TrustpilotHighly Professional
Have a great ongoing relationship with Jon Shepherd, especially Tina who is exceptional. Really professional, very personable and very responsive - highly recommend!
Nick · 8 September 2026
Agent replied · 24 September 2026
Thank you for your kind words Nick. We are thrilled to hear about your experience working with Tina. We strive to provide reliable guidance and tailored support to build lasting relationships. We appreciate your recommendation and we look forward to continuing to support you.
★★★★★ 5/5
TrustpilotGreat service
We had an excellent experience with John Shepherd Estate Agents, and in particular Mandi, who handled the letting of our property.
David · 17 September 2026
Agent replied · 10 June 2024
Thank you David for sharing your lovely review and wonderful experience. We are thrilled to hear that Mandi provided such professional and helpful support throughout the letting process. We are so pleased to hear that she kept you informed of every stage and went above and beyond in ensuring things ran smoothly. We truly appreciate your recommendation and look forward to assisting you again in the future.
★★★★★ 5/5
TrustpilotMatt has been fantastic during the last…
Matt has been fantastic during the last few weeks when we worked together on a project.
Matt’s enthusiasm, professionalism and deep knowledge of the local property market shone through at every stage of the process.
I’d thoroughly recommend Matt to help you if you’re buying or selling your home.
Nicholas · 9 October 2026
★★★★★ 5/5
TrustpilotNatasha Watkins has been a fantastic…
Natasha Watkins has been a fantastic estate agent to deal with, she has continuously kept in contact throughout our purchase to keep us up to date. Thank you Natasha for all of your help, it is very much appreciated.
Sadie · 8 May 2026
Agent replied · 7 June 2026
Thank you for your kind words, Sadie. We are so pleased to hear that Natasha provided you with helpful and professional support throughout your purchase. Our team prides itself on being communicative and reliable, ensuring our clients feel informed every step of the way. We appreciate your trust in us and wish you all the best in your new home.
★★★★★ 5/5
TrustpilotAlemah has been helpful and reasonable…
Alemah has been helpful and reasonable in sorting out end of tenancy arrangements for myself as landlord and my Tennant
Ann · 11 September 2026
Agent replied · 24 September 2026
Thank you for your kind words, Ann. We are glad Alemah was helpful and reasonable in managing your end of tenancy arrangements. We appreciate the recommendation and if you need further assistance, please don't hesitate to reach out to us.
★★★★★ 5/5
TrustpilotWorked with Jenna
Worked with Jenna, have to note that she is very efficient and helpful to work with. Thanks for working with us.
Si · 3 September 2026
Agent replied · 24 September 2026
Thank you for your kind words Si. We are delighted to hear that you found Jenna to be efficient and helpful to work with and that we have been able to resolve any queries quickly for you. We appreciate your trust and look forward to working with you again.
★★★★★ 5/5
TrustpilotAwesome
Awesome, Experience the Agency always assist prompt, thanks so much to Tina, for always giving support whenever needed
Talent · 22 September 2026
Agent replied · 10 October 2026
Thank you for sharing your wonderful experience with us Talent. We are delighted to hear that our team, especially Tina, has been so helpful and supportive. Your feedback is important to us and we look forward to continuing to support you.
★★★★★ 5/5
TrustpilotAleemah’s great
Aleemah was very helpful and knows what she’s doing which made me feel very certain.
Anjuma · 30 September 2026
Agent replied · 10 October 2026
Thank you for your kind words Anjuma. We are delighted to hear that Aleemah provided you with reliable guidance and made you feel confident in our services and overall gave you a positive experience. If you need anything further, please don't hesitate to reach out to us.
★★★★★ 5/5
TrustpilotTom was very efficient and helpful at…
Tom was very efficient and helpful at your Cannock office. Thanks for everything
Sarah · 1 October 2026
Agent replied · 7 June 2026
Thank you for your kind words Sarah. We are delighted to hear that Tom was both efficient and helpful during your visit. We appreciate your feedback and look forward to assisting you again in the future.
★★★★★ 5/5
TrustpilotMandi has been really helpful in…
Mandi has been really helpful in letting out my house from start to finish - great service.
Drew · 4 September 2026
Agent replied · 24 September 2026
Thank you for your kind words Drew. We are delighted to hear that Mandi provided you with helpful and professional service throughout the lettings process. Our team strives to offer reliable guidance and build lasting relationships with our clients. We thank you for your recommendation and look forward to supporting you further.
★★★★★ 5/5
TrustpilotThe whole experience from start to…
The whole experience from start to completion was professional done so happy to have chosen to go with John Shepherd Lettings Special thank you to Tom, Mia, Gema, thank yo all so much
Linda · 12 May 2026
Agent replied · 22 October 2024
Thank you for your review, we are so glad the process, from beginning to end, was professionally handled and our team were able to support you. We appreciate you choosing our services and thank you for your recognition. We look forward to supporting you again in the future.
★★★★★ 5/5
TrustpilotGita was very helpful and professional…
Gita Patel was very helpful and professional with her service and support with moving in.
Emmanuel · 13 September 2026
Agent replied · 24 September 2026
Thank you for your kind words Emmanuel. We are delighted to hear that Gita provided you with professional and helpful support during your move. Our team strives to offer reliable guidance and build lasting relationships through open communication. If you need anything further, please don't hesitate to reach out to us.
★★★★★ 5/5
TrustpilotTina was really very helpful in helping…
Tina was really very helpful in helping me promptly with a query
Tristan · 2 October 2026
Agent replied · 10 October 2026
Thank you for your kind words Tristan. We love to hear that Tina was so helpful and prompt to support with your query ensuring a professional experience with us. We appreciate your recommendation and if you need anything further, please don't hesitate to reach out to us.
★★★★★ 5/5
TrustpilotI had a great experience with Mandi…
I had a great experience with Mandi when renting out my property. She was very professional, approachable and easy to deal with throughout the process. Her communication was excellent, and she always kept me updated and was quick to respond whenever I had any questions. I would happily recommend her to anyone looking for help with renting out their property.
Kimberley · 1 October 2026
Agent replied · 10 October 2026
Thank you for sharing your wonderful experience Kimberley. We are delighted to hear that Mandi provided you with professional and reliable guidance throughout the process. Our team strives to be communicative and helpful, ensuring our clients feel supported. We appreciate your recommendation and look forward to assisting you again in the future.
★★★★★ 5/5
TrustpilotRoss Gregory and his team have been…
Ross Gregory and his team have been excellent, thorough and professional in managing my property in Nottingham. As a landlord with a rental property, he assisted me in arranging extensive decorating works. He arranged for quotes from local decorators and thereafter liaised with the decorator, ensuring work started on time. He joined me during visits and was well versed with progress. All in all, he made it a very stress free experience for me, as work progressed to my satisfaction. I could not have asked for more and highly recommend his team. JS and Ross continue to manage and let our property.
Verghese · 23 December 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
