John Shepherd Lettings Redditch reviews

★★★★★ 5/5

Trustpilot

Quality inspection from a tenant

I have been a tenant for over six years. I have had regular inspections of my property however my recent experience with Debbie Jackon was outstanding. The inspection was thorough going through each room and the outside, discussing what was good as well as issues. She recorded each area describing the issues and taking photographs. Debbie was good to talk to, being a good listener and communicator. Thank you Debbie for making an inspection an enjoyable experience and not something to dread.

ELIZABETH · 6 October 2024

★★★★★ 4/5

Trustpilot

Helpful and resolving

I have been living here for 1.5 years and if there's an issue it is solved quickly. I have spoken to Christina multiple times, and everytime she was straight on it. She's very caring and always ready to help.

Kris · 22 May 2026

★★★★★ 5/5

Trustpilot

Good maintenance service

Thank you for assisting us to replace the faulty switches for my apartment within 3-4 few days from my reporting on this matter.

Benny · 8 September 2026

★★★★★ 5/5

Trustpilot

Excellent

Excellent customer service especially gita you can contact her any time with a problem and she’ll sort it

Neil · 7 October 2026

★★★★★ 5/5

Trustpilot

Tracy Savidge - top property manager

Tracy Savidge has been supporting me with all manner of queries since taking up tenancy with Tassi (recently acquired by John Shepherd) in 2021. I've been the grateful recipient of combined experience, dilligence and geniality throughout. Repairs are always promptly arranged. I've rented a number of properties over the years and I've never known more masterful dominion over contractors.Most recently Tracy's been a dependable advisor as I come to the end of my tenancy. I couldn't in good conscience let the great work through the years go unsung.

Daniel · 12 September 2024

★★★★★ 5/5

Trustpilot

The process was explained well and…

The process was explained well and moved on quickly. Kevin Zakeyo was really kind and very helpful. Thank you!

Chioma · 4 June 2026

★★★★★ 5/5

Trustpilot

Really happy with the customer service…

Really happy with the customer service from Lara, was able to get an appointment to get my fire alarm fixed.

Meme · 9 September 2026

★★★★★ 1/5

Trustpilot

Rude and stuck up

Every time i have any contact with these people especially the solihull branch they are totally rude and obnoxious

Delina · 11 September 2026

★★★★★ 5/5

Trustpilot

Hana Andebrehan - Delightful to communicate with

Firstly, I wanted express my gratitude and thanks to Hana; Initially, the acquisition of Centrick by John Shepherd Lettings caused slight confusion and unsettlement as of course it was something new. Hana is now our property manager and she is based in the Nottingham site for John Shepherd. Hana is a pleasure to work and communicate with, over the last few months since the acquisition any enquiry little or large I have a swift, polite response. If there is any scheduled maintenance, checks or valuations, Hana ensures to communicate in good time and is always open to questions. Any issue's you have as a tenant are quickly, delicately and politely attended to - this has made my renting experience easy and I have confidence in the team supporting the building.No household faults / issues have occurred during the time under John Shepherd but I have confidence if there was an issue this would be dealt with quickly.I would like to thank the team and especially Hana for the care and response.

Joe · 9 July 2024

★★★★★ 4/5

Trustpilot

Viewings Made Easy

Compared to other estate agents we tried to engage with in the Derby & Burton-on-Trent areas to arrange viewings with - Joe and Faith were both very straight forward, easy to deal with, both very professional.

Oliver · 21 December 2025

★★★★★ 1/5

Trustpilot

Legislation? GDPR? What’s that?

Rented via the Birmingham branch after they acquired Centrick Lettings. Post acquisition, a third party company, instructed on behalf of John Shepherd/Centrick illegally closed all of my utility bill accounts (accounts in my own name) with my utility suppliers without providing me any notice. It wasn’t until I received notification directly from the supplier to advise I was to expect my final bill that i was made aware of the issue. When calling my property manager (Bethany Turner) to discuss the issue I was initially advised ‘oh yeah this is an error that has happened to other flats too’ and that I would need to resolve the issue with the suppliers myself. It wasn’t until I told them the suppliers were refusing to discuss the matter with me now the accounts were no longer under my name that they then agreed to assist. I work in the Property Management industry myself and fully appreciate that errors can occur from time to time, however this was simply the result of incompetence and complacency. The service received when trying to resolve this was also subpar at best, I even escalated the matter to somebody more ‘senior’ (Kai Rodney) within the company and didn’t receive acknowledgment of my email for 3 weeks. Again, appreciating how busy and overwhelming this industry can be it does not change the fact that I was unable to have access to my utility accounts for almost two months with little to no communication on the matter. It has since transpired that they did exactly the same for my council tax too, removing my name from the council tax for the property while I was there and only now after having left the property am i being issued with a bill for the period they decided to remove me from the account. To add insult to injury, my contact details were issued to a maintenance company (once I’d vacated the property at the end of my tenancy) in regard to gaining access in order to do works in the flat I no longer lived in, meaning by no great surprise the incompetent staff members had somehow managed to provide my details to the contractors knowing full well I was no longer the tenant in the property which is worrying when in this industry, and many others, Data Protection is a serious matter. I have seen that Chris Blick is listed in the responses on trust pilot as a point of contact for escalation of such complaints. Ironically, despite copying Chris into my email correspondence he never did take a minute to provide a response of any kind, but it did encourage Bethany to respond in a slightly more timely manner. I welcome Chris to provide an attempt to justify my aforementioned experience and his employee’s truly shocking and incompetent service.

Hayley · 15 June 2024

★★★★★ 5/5

Trustpilot

Christina was helpful chasing the…

Christina was helpful chasing the landlord for repair works. Smooth transition to our new apartment.

Joselle · 4 June 2026

★★★★★ 5/5

Trustpilot

Great experience

I am a first time renter so I was pretty clueless going into the process. I ended up viewing and being offered a property with John Shepard. My experience with them has been great & I don’t think I’d change the estate agent I am with. I have dealt with Claire, Vijay & Caitlin. Claire made my moving process so easy & Caitlin has been fantastic with any issues I have had. I am lucky for a first time renter to have had such a positive experience. Thank you guys so much. Would highly recommend these guys.

Aasma · 6 June 2024

★★★★★ 1/5

Trustpilot

Surreal experience with these vile agents

An unimaginable nightmarish experience with this despicable company. As a tenant I would not believe this could happen in England with all the laws that are meant to protect tenants. Where do I start? Unlawful repossession in a pandemic. Illegal entry to the property, taking my post, sending photos of it to me, harassment, threats, sending weird contractors to spy on and sexually harass me. Staff are awful. Think they are professionally qualified legal representatives when they are estate agents. Diabolical attitude towards tenants. Problems from day one. It meant to be fully managed but always refered me to the landlord for repairs, which did not get done. Not to mention there scam reposit scheme. That is pushed on to and miss sold to tenants. I'm not through dealing with them as I'm trapped in an awful mess trying to get out of the nightmare that is John Shepherd Lettings. I suggest tenants stay clear of this agency especially vulnerable people or single womanEdit. In response to the underneath reply by John Shepherd. I tried to raise a complaint on several occasions but my complaint was refused to be looked into. I have it all in writing. They are 100 per cent aware of this matter.

Victoriousone · 5 July 2021

★★★★★ 1/5

Trustpilot

Do not use this company!!

Do not use this company. We inherited them because they bought out our previous agents.

Chris · 15 September 2026

★★★★★ 1/5

Trustpilot

This is the most disappointing company…

This is the most disappointing company I have ever encountered. They lack empathy and are solely motivated by greed. Even if you give your all, they will still take advantage of you.

Rashmi · 21 May 2026

★★★★★ 5/5

Trustpilot

Caitlin was helpful and reacted swiftly…

Caitlin was helpful and reacted swiftly in assisting me to get my deposit back, after my tenancy with the landlord came to the end. I won't hesitate to recommend her should anyone need to rent/lease their property as I believe she will also do a good job for her clients.

Yung · 16 April 2024

★★★★★ 5/5

Trustpilot

Ellis who I saw today was very pleasant…

Ellis who I saw today was very pleasant and well mannered. He helped me receive my parking pass this morning and although he was already dealing with another tenant he still made sure to greet me and ensured that he would deal with me next. Although it was a wait, granted he was busy, he was apologetic and very kind.

Freya · 18 September 2025

★★★★★ 5/5

Trustpilot

Michelle at the Redditch branch of John…

Michelle at the Redditch branch of John Shepherd went above and beyond to steer us through an unfamiliar and difficult transaction. She kept us calm, was always there and got us where we wanted to be. I cannot recommend her highly enough.

Naomi · 19 February 2026

★★★★★ 5/5

Trustpilot

A few days ago me and my friends viewed…

A few days ago me and my friends viewed a student property in Nottingham. Kelvin, the person showing us around was very friendly and went above and beyond during our viewing.

Luke · 15 May 2026

★★★★★ 1/5

Trustpilot

Avoid John Shepherd Agency, Unfair, Unethical & Exploitative

I had a very disappointing experience with this agency. I would give them 0 stars if that rating was available.They seem to work only for the landlord and completely ignore tenants. After our tenancy ended, they imposed unreasonable charges without listening to us at all.

Misspriyankaaaa · 19 January 2026

★★★★★ 5/5

Trustpilot

Huge huge huge thanks to John Shepherd…

Huge huge huge thanks to John Shepherd for this smooth transition to finding a new home! Megan has been an absolute star, making this somewhat daunting process so much easier and more comfortable! Despite my many questions, she's always been on hand to help quickly and efficiently! It's been a really positive experience thanks to her and I've found a fantastic new home. I've moved a few times before but John Shepherd really have been the most supportive agents I've come across so genuinely thank you.

Ellen · 24 November 2020

★★★★★ 4/5

Trustpilot

John Shepard have been very supportive…

John Shepard have been very supportive and helpful. Megan who I had a viewing with for a property I now live at has been truly helpful, friendly and understanding. I was looking for a place asap and she managed to get a lot sorted for me & I moved in within 2 weeks of viewing. The property was clean, furnished & well looked after. Megan is also very polite and helpful as well as other staff members at John shepherd. A great environment with very polite staff and great customer service. I would definitely recommend :)

Safaa · 24 November 2020

★★★★★ 5/5

Trustpilot

Review

I have almost finished my rental process with John shepherd and I have been very impressed and satisfied with the process from start to finish. Brendan Pearce in particular did my viewing and has assisted me throughout the whole process. I knew what was next and was completely at ease with what to expect and what I needed to do so I had a smooth process and minimal stress. Everything was dealt with in a timely manner and I felt that Brendan genuinely wanted to secure me the tenancy and always a pleasure to talk to! Would highly recommend

Sarah · 18 November 2020