5/5
GoogleWendy was absolutely fantastic, made the process of moving in seamless. Answered all our queries quickly and made sure everything was perfect for when we moved in
Trusted Agent profile · Nottingham
Verified
John Shepherd estate agents in Birmingham, Solihull, Derby and 4 more
★★★★★
3,080 reviews across 11 offices and 4 platforms
John Shepherd has 11 offices, in Birmingham, Solihull (three offices), Derby, Redditch (two offices), Cannock, Nottingham and Royal Sutton Coldfield (two offices) (Nottingham). Together they have 3,080 reviews on four platforms, rated 4.2 out of 5 overall.
1,611
Reviews on Google
All 11 offices
4
Reviews on Yell
Business-wide
1,439
Reviews on Trustpilot
Business-wide
26
Reviews on allAgents
Business-wide
Our offices
John Shepherd's 11 offices, most reviewed first. Each has its own page.
- John Shepherd Birmingham33 Colmore Row, B3 2BS1,838 reviews · 433 on Google (3.9)201 in the last 90 days
- John Shepherd Solihull6/8 Drury Lane, B91 3BD1,682 reviews · 294 on Google (4.2)168 in the last 90 days
- John Shepherd Derby42 Queen's Rd, NG2 3DT1,641 reviews · 238 on Google (4.1)268 in the last 90 days
- John Shepherd RedditchThe Old Church, Ipsley Street, B98 7AA1,600 reviews · 198 on Google (4.6)170 in the last 90 days
- John Shepherd Cannock25/27 Wolverhampton Road, WS11 1AP1,549 reviews · 160 on Google (4.0)182 in the last 90 days
- John Shepherd Nottingham2 Gordon Road, West Bridgford, NG2 5LN1,504 reviews · 124 on Google (3.8)198 in the last 90 days
- John Shepherd Sutton Coldfield74B Walsall Road, B74 4QY1,451 reviews · 55 on Google (3.4)189 in the last 90 days
- John Shepherd Redditch (The Old Church)The Old Church, Ipsley Street, B98 7AA983 reviews · 76 on Google (4.2)157 in the last 90 days
- John Shepherd Royal Sutton Coldfield (Sutton Coldfield)Sutton Coldfield, B74 4QY959 reviews · 43 on Google (3.0)168 in the last 90 days
- John Shepherd Solihull (380)380, Stratford Road, Shirley, B90 4AQ877 reviews · 0 on Google156 in the last 90 days
- John Shepherd Solihull (6-8 Drury Lane)6-8 Drury Lane, B91 3BD864 reviews · 0 on Google157 in the last 90 days
Latest reviews from every John Shepherd office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleWe recently rented a property with John Shepherd and they have been nothing short of amazing with their help and support! I dealt with Olga, Michelle and Emily and they have been incredible. Thank you for making the move go so smoothly for us!
1/5
TrustpilotIncompetenr
These guys are uncontactable. They are not available for urgent repairs. I have contacted them 4 times. Never use them.
1/5
GoogleI would never rent again from these scam artists. They will take your deposit and run, and come up with any excuse for the reason. Never, ever rent from these please! Save your money and take it else where!!!!!
1/5
GoogleThe good - Elisha was prompt in sorting out my tenancy agreement when I asked and would always answer my questions quickly. The bad: 1. Missing building fob which they had months to sort out but waited until I picked up the keys to inform me, still not received this. There is an app as an alternative but this is flaky at best. 2. Broken front door lock meaning I either have to prop the door open or be locked out and have to ask the concierge to let me in. They knew about this issue when they came to do the inventory before I moved in but didn’t bother to get it sorted out or inform me of the problem. 3. Assigned a property manager who is out of office for the entire Christmas period and given no other point of contact except for the contracted out emergency maintenance number which is useless outside of genuine emergencies. 4. Calling up the office is pointless because nobody answers the phone and if you do get through to someone you just get told the people you need are out of office and that if you email your property manager you might get lucky if they check their email… 5. Similar to the above, not told about how to report maintenance issues on their portal. Currently have a broken fridge, washing machine, and dishwasher with no knowledge of how to report these issues. 6. Cleaning clause in the contract yet the flat had clearly not been cleaned - Microwave covered in food, counter tops and shelves dusty, stains on furniture and tables etc
1/5
GoogleI would never rent again from these scam artists. They will take your deposit and run, and come up with any excuse for the reason. Never, ever rent from these please! Save your money and take it else where!!!!!
5/5
GoogleWe are very grateful to the company of John Shepherd Redditch and our agents Michelle and Olga for their professionalism, help in solving all questions and understanding. Thank you so much and best wishes.
1/5
TrustpilotDisappointed
Repairs portal may aswell not exist, having to constantly chase them regarding the repairs reported to only be told they can't see I've reported any! Terrible. There also hasn't been an electrical check done on the property since 2014, never been sent any documents for electrical safety either. Took 9 months to replace broken heaters that I had to chase and was then basically told this was my fault when their contractors ignored me.Really disappointing 😞
5/5
TrustpilotGreat service from Hannah Britten
Great service from Hannah Britten who is my property manager for 2 apartments that I own. My properties were let quickly, and the service provided has been great. Thank you.
1/5
TrustpilotAbsolutely terrible agents.
Absolutely terrible agents.If you are a landlord please avoid these people or you will be faced with issues relating to mismanagement.I have been waiting for tenancy documentation from the Sutton Coldfield practice for 7 weeks and still not received such documentation. I cannot file a section 21 notice without this information. You will not be able to get through and you will not be provided with sound advice.They are simply taking on lots of properties without being able to manage them effectively.
1/5
TrustpilotMalpractice and Breach of Agreement
It is a terrible experience when using the services of John Serpherd because they are habitually not to honor the agreement between them and the Landlord, and suddenly asked the Landlord pay a bill more than £600 without the prior consent or approval or informing the Landlord for the work that is not of emergency. I would definitely lobby complaint to The Property Ombudsman. It is a company that you can not trust.
1/5
GoogleTotally shocking the way we’re being treated, putting aside the list of faults that are still outstanding from day one, this company has continued to ignore health and safety implications, there excuse has continued to be we need a specialist to fix the fire door and it’s still outstanding 2 months later!!!
5/5
GoogleRating only, no written review.
5/5
GoogleI had the pleasure of working with Krystal at John Shepherd, and her exceptional customer service made the entire experience seamless and enjoyable. From our very first interaction, Krystal demonstrated professionalism, knowledge, and a genuine commitment to helping me achieve my goals. She consistently went above and beyond, whether it was answering my questions promptly, providing thorough updates, or offering clear and honest advice. Her attention to detail and ability to navigate complex situations with ease were truly impressive. Krystal took the time to understand my specific needs and made me feel like a valued client at every stage. Even when unexpected challenges arose, Krystal handled them with patience and efficiency, ensuring everything was resolved quickly and to my satisfaction. I will recommend to go to john shepherd
1/5
GoogleAvoid this company. Charging nonsense cleaning fee when ending the tenancy
1/5
GoogleHave not provided any help to solve tenant issues thus far. Will keep it 1* until there’s any resolution. I’ve been waiting for over month and have not been helped, not to mention the super slow response times.
5/5
GoogleI wanted to share my experience with my recent move, which was expertly facilitated by Elisha. Her professionalism and patience throughout the entire process truly stood out. I can’t thank her enough for making the move-in so seamless, especially during such a stressful time.
5/5
GoogleTom, lettings assistant has been very helpful and responsive. Pleased to have JS manage my flat.
5/5
GoogleWendy was very helpful throughout the process of us deciding our new home. She made it all very simple and easy for us, and answered all our questions and concerns.
1/5
Googlethey avoid you personally if you have an issue they dont want to deal with. they avoided my phone calls, 10 seconds after i tried from a different number and they picked up. they also lost documents and blamed us.
5/5
GoogleI found them easy to work with as I had a persific type of person I wanted to rent to and they came up trumps and didn't waste my time with people that didn't fit the profile.
5/5
GoogleThe service was second to none! Wendy was incredibly helpful and was quick with replies and service would recommend 10/10
5/5
GoogleExcellent services
1/5
GoogleAwful check in process. Given the wrong fob and kept waiting outside town centre building. Having to pay man with van waiting time and also ongoing road parking charges. Yet no one responding when you call (been trying since 1 hour and it’s 3pm on weekday..)
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
Industry awards
John Shepherd and its branches won awards at EA Masters in one year, most recently 2020.
EA Masters winners in one year, the group and its branches: 2020.
EA Masters by year, 2020
2020 1 award EA Masters 2020 winners
- Award winning agency (1)EA Masters 2020
- West Midlands Lettings
Source: EA Masters winners lists, as published, linked by year.
Want John Shepherd to help?
Send John Shepherd a message.
Questions about John Shepherd
Which John Shepherd office has the most reviews?
Birmingham has the most, with 1,838 reviews rated 4.3 out of 5, followed by Solihull with 1,682.
Where are the John Shepherd offices?
The 11 John Shepherd offices, by town:
- Birmingham: 33 Colmore Row, Birmingham, B3 2BS
- Cannock: 25/27 Wolverhampton Road, Cannock, WS11 1AP
- Derby: 42 Queen's Rd, Derby, Nottingham, NG2 3DT
- Nottingham: 2 Gordon Road, West Bridgford, Nottingham, NG2 5LN
- Redditch: The Old Church, Ipsley Street, Redditch, B98 7AA
- Redditch (The Old Church): The Old Church, Ipsley Street, Redditch, B98 7AA
- Royal Sutton Coldfield (Sutton Coldfield): Sutton Coldfield, Royal Sutton Coldfield, B74 4QY
- Solihull: 6/8 Drury Lane, Solihull, B91 3BD
- Solihull (380): 380, Stratford Road, Shirley, Solihull, B90 4AQ
- Solihull (6-8 Drury Lane): 6-8 Drury Lane, Solihull, B91 3BD
- Sutton Coldfield: 74B Walsall Road, Royal Sutton Coldfield, B74 4QY
Has John Shepherd won any awards?
Yes. At EA Masters 2020 the group won Winner for Best Estate Agent Guide 2021 award winning agency, Lettings, West Midlands.
