5/5
GoogleWe had great service throughout the process from Mohammad Iqbal. The outcome was us renting the beautiful house we were looking for! Natalia & Roberto
Trusted Agent profile · Nottingham
Verified
John Shepherd estate agents in Birmingham, Solihull, Derby and 4 more
★★★★★
3,078 reviews across 11 offices and 4 platforms
John Shepherd has 11 offices, in Birmingham, Solihull (three offices), Derby, Redditch (two offices), Cannock, Nottingham and Royal Sutton Coldfield (two offices) (Nottingham). Together they have 3,078 reviews on four platforms, rated 4.2 out of 5 overall.
1,611
Reviews on Google
All 11 offices
4
Reviews on Yell
Business-wide
1,437
Reviews on Trustpilot
Business-wide
26
Reviews on allAgents
Business-wide
Our offices
John Shepherd's 11 offices, most reviewed first. Each has its own page.
- John Shepherd Birmingham33 Colmore Row, B3 2BS1,838 reviews · 433 on Google (3.9)202 in the last 90 days
- John Shepherd Solihull6/8 Drury Lane, B91 3BD1,677 reviews · 294 on Google (4.2)164 in the last 90 days
- John Shepherd Derby42 Queen's Rd, NG2 3DT1,638 reviews · 238 on Google (4.1)266 in the last 90 days
- John Shepherd RedditchThe Old Church, Ipsley Street, B98 7AA1,597 reviews · 198 on Google (4.6)168 in the last 90 days
- John Shepherd Cannock25/27 Wolverhampton Road, WS11 1AP1,545 reviews · 160 on Google (4.0)179 in the last 90 days
- John Shepherd Nottingham2 Gordon Road, West Bridgford, NG2 5LN1,501 reviews · 124 on Google (3.8)196 in the last 90 days
- John Shepherd Sutton Coldfield74B Walsall Road, B74 4QY1,447 reviews · 55 on Google (3.4)186 in the last 90 days
- John Shepherd Redditch (The Old Church)The Old Church, Ipsley Street, B98 7AA981 reviews · 76 on Google (4.2)156 in the last 90 days
- John Shepherd Royal Sutton Coldfield (Sutton Coldfield)Sutton Coldfield, B74 4QY955 reviews · 43 on Google (3.0)165 in the last 90 days
- John Shepherd Solihull (380)380, Stratford Road, Shirley, B90 4AQ875 reviews · 0 on Google155 in the last 90 days
- John Shepherd Solihull (6-8 Drury Lane)6-8 Drury Lane, B91 3BD862 reviews · 0 on Google156 in the last 90 days
Latest reviews from every John Shepherd office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleMohammad has been amazing from the first interaction I had with him about a property and throughout the process. He was personable, informative and helpful and has made the process simple and pain free. He’s been an absolute superstar!
5/5
GoogleRating only, no written review.
1/5
GoogleAvoid them - the worst agents I’ve used. They are passive and unwilling to deal with substantial property issues. Their responses will take you in circles and falsely pass the buck on to tenants. They are also disorganised - arranging things last minute and losing property keys. There are far better agents out there.
1/5
GoogleLilly Johnson was very helpful for years with renting my apartment. I dunnow what has happened since she left, but the latest tenant they proposed had a CCJ process and numerous other red flags. And they insisted it was fine! Something strange seems to be happening at JS and i would avoid them.
5/5
GoogleQuentin was very supportive and helpful. I really appreciate it, looking forward to moving in
5/5
GoogleI had a pleasure of communicating with Quentin and getting a property was made smooth with Mr Lee’s help. Thank you Quentin!
5/5
GoogleToday we move into a Flat in Birmingham city centre. Thanks to Mr. Quentin Lee, he is very helpful on the process of renting this flat.
5/5
GoogleGreat agency! I want to thank Elisha Robinson and Claire Redstone for her help during the all process.
Agent replied · 4 June 2025
Omid Adibi, thank you so much for the positive review!
5/5
GoogleExcellent service from Jonny & Sam- professional - Friendly- prompt on viewings - seems to be leading the way in the sector
Agent replied · 4 June 2025
Hello Dee Chamberlain, thank you; we appreciate your feedback!
1/5
TrustpilotNo heating or hot water
Have been given no choice but to complain about the absolutely poor service from this company that I’ve been experiencing for over a month now.
1/5
TrustpilotAbsolute Shambles
My experience with John Shepherd Lettings has been nothing short of abysmal. If you are considering using them to manage your properties, I strongly advise against it. Since their acquisition of Xact Homes last year, the level of service has deteriorated significantly.
5/5
GoogleFantastic professional company and a big thank you to Emily and Michelle who made the whole experience a breeze.
5/5
GoogleLovely company with quick response we dealt with Sophie and she was amazing and very helpful
2/5
TrustpilotOur experience with this branch has…
Our experience with this branch has been disappointing. While they do eventually address issues, the response time is extremely slow. Recently, we ended our tenancy, and despite over a month passing, we still haven’t received our deposit. We’ve repeatedly emailed and called, but the responses are vague, and the management seems to change frequently. The lack of proper communication and accountability makes the service frustrating and unprofessional.
2/5
TrustpilotNever again
Been renting at fabrick square for 3.5 years. Initial moving in process was brilliant which is what the extra star is for, otherwise it’d be 1 star.
1/5
TrustpilotChildish, rude and unprofessional
Agree with all the negative comments on here… Truthful word by word!
Agent replied · 9 April 2024
Thank you so much for your kind words, it is great to hear you had a good experience with John Shepherd.Here to help in the future.
1/5
TrustpilotA Joke!
Incompetent, unprofessional, pathetic - they are a joke!
5/5
TrustpilotHigh quality rental management service
I have four flats managed by John Shepherd in Birmingham. Inevitably, there is always something going on. Previoudly, life with Centrick comprised an information void. Since dealing with Caitlin MacDonald, the quality and timeliness of the service has changed beyond all recognition. She responds quickly and professionally whenever there are issues and I couldn’t speak more highly of her service ethic. Thank you, Caitlin.
5/5
TrustpilotSome people know how to do it.
John Shepherd acquired our previous letting agent last year. It has taken them some time to integrate the different operations. During this time we dealt with several people with various leves of frustration and difficulty. The higher management do a great job in insulating themselves from mere customers and despite suggestions on the website could not be contacted.
5/5
GoogleMohammed provided an excellent service and has kept me updated throughout the process
5/5
GoogleRating only, no written review.
1/5
Google5 stars for damp and mould
Agent replied · 15 March 2026
G H, it's upsetting to hear that you did not receive the top-notch service we strive to provide. Please let me have further information so we can look into this for you. Please email nottingham@johnshepherd.com with your details and the property address.
5/5
TrustpilotCaitlin MacDonald
Caitlin was amazing. We had some issues when we moved in to our flat, we reached out to Caitlin and her responses were fast. Every issue was attended to without delay and she followed up with us. Thank you Caitlin!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
Industry awards
John Shepherd and its branches won awards at EA Masters in one year, most recently 2020.
EA Masters winners in one year, the group and its branches: 2020.
EA Masters by year, 2020
2020 1 award EA Masters 2020 winners
- Award winning agency (1)EA Masters 2020
- West Midlands Lettings
Source: EA Masters winners lists, as published, linked by year.
Want John Shepherd to help?
Send John Shepherd a message.
Questions about John Shepherd
Which John Shepherd office has the most reviews?
Birmingham has the most, with 1,838 reviews rated 4.3 out of 5, followed by Solihull with 1,677.
Where are the John Shepherd offices?
The 11 John Shepherd offices, by town:
- Birmingham: 33 Colmore Row, Birmingham, B3 2BS
- Cannock: 25/27 Wolverhampton Road, Cannock, WS11 1AP
- Derby: 42 Queen's Rd, Derby, Nottingham, NG2 3DT
- Nottingham: 2 Gordon Road, West Bridgford, Nottingham, NG2 5LN
- Redditch: The Old Church, Ipsley Street, Redditch, B98 7AA
- Redditch (The Old Church): The Old Church, Ipsley Street, Redditch, B98 7AA
- Royal Sutton Coldfield (Sutton Coldfield): Sutton Coldfield, Royal Sutton Coldfield, B74 4QY
- Solihull: 6/8 Drury Lane, Solihull, B91 3BD
- Solihull (380): 380, Stratford Road, Shirley, Solihull, B90 4AQ
- Solihull (6-8 Drury Lane): 6-8 Drury Lane, Solihull, B91 3BD
- Sutton Coldfield: 74B Walsall Road, Royal Sutton Coldfield, B74 4QY
Has John Shepherd won any awards?
Yes. At EA Masters 2020 the group won Winner for Best Estate Agent Guide 2021 award winning agency, Lettings, West Midlands.
