John Shepherd estate agents in Birmingham, Solihull, Derby and 4 more

★★★★★ 5/5

Trustpilot

Happy customer!

We used this company to find tenants for our flat and were pleasantly surprised by the great service we received. The communication was great, I didn't have to prompt them or remind them about anything, and they've even responded quickly and efficiently to a couple of queries I had after their job was complete. I can't fault the service, would definitely use them again, and can highly recommend them. I dealt mostly with Sana but got the same level of service from her colleagues too.

Vicky · 23 March 2025 · John Shepherd Derby

★★★★★ 5/5

Google

We had a great experience with John Shepherd (and especially our lovely agent Lauren) during/leading up to our recent move. From the very first viewing, Lauren has gone above and beyond to answer all of our questions and helped us manage any small issues that came up along the way. We couldn’t be happier with the flat we ended up choosing and without a doubt would rent with John Shepherd again in the future :)

Megan · 22 March 2025 · John Shepherd Derby

★★★★★ 1/5

Trustpilot

LETTING SERVICE

Ever since Acquire Property is being bought out by John Shepherd, level of service has gone down.

AJ · 21 March 2025 · John Shepherd Derby

★★★★★ 1/5

Trustpilot

LANDLORDS/VENDORS & TENANTS AVOID!!!

REDDITCH BRANCH

Lane · 20 March 2025 · John Shepherd Derby

★★★★★ 5/5

Trustpilot

A couple of weeks ago

A couple of weeks ago, I had a terrible experience with a letting agent while trying to move into a new flat, even forfeiting my holding deposit due to unnecessary, deceitful and ridiculous process. However, when I came across John Shepherd, they were incredibly helpful in finding me a new place. I didn’t have to wait forever for a viewing, as they arranged appointments as quickly as possible. Within a week, everything was sorted, the letting process was quick, efficient, and professional. I’d especially like to thank Faith and Paula for their support! I would recommend John Shepherd anytime, any day.

Sunny · 20 March 2025 · John Shepherd Derby

★★★★★ 1/5

Google

John Shepherd are the worst letting agents I have dealt with. Staff are poorly trained and don’t understand tenancy deposit laws and rules. Failed to return undisputed deposit funds back for 6 months. Please avoid them at all costs.

Joe · 20 March 2025 · John Shepherd Nottingham

★★★★★ 1/5

Trustpilot

Not Doing the Job

John Shepherd manage one property for me in the West Midlands. I say manage but the point is they don't while charging me a 10% management fee. I've talked to my tenant and he feels the same. They take ages to fix his issues and I have to chase Shepherd's endlessly to find out what's happening and get the tenant's issues fixed. As often as not they don't respond to my phone calls and emails. It would be less effort to manage the property myself.

Richard · 20 March 2025 · John Shepherd Derby

★★★★★ 1/5

Trustpilot

!!LOWEST OF THE LOW!!

This business should receive a very serious fine with a ban from trading and I do feel sorry for those who posted negative reviews here as I have No doubt that every single one of them are truthful to the facts about this most ghastly company…

Anonymous · 19 March 2025 · John Shepherd Derby

★★★★★ 5/5

Google

Excellent service from Jonny & Sam- professional - Friendly- prompt on viewings - seems to be leading the way in the sector

Dee · 19 March 2025 · John Shepherd Royal Sutton Coldfield (Sutton Coldfield)

★★★★★ 5/5

Trustpilot

I have one flat managed by John…

I have one flat managed by John Shepherd, Maisy has recently taken over my property and has been great - sorted a potential problem out really quickly.

AB · 17 March 2025 · John Shepherd Derby

★★★★★ 2/5

Google

They never respond to queries on Rightmove.

Thakur · 16 March 2025 · John Shepherd Derby

★★★★★ 5/5

Google

Fantastic knowledge and very attentive. Martine has assisted me with many buy to let purchases & the letting of these properties over the years. Always finding superb tenants, I would never use anyone else!!

Lewis · 16 March 2025 · John Shepherd Derby

★★★★★ 5/5

Google

Great company. Everyone always has a smile on their faces and happy to help.

Lee · 16 March 2025 · John Shepherd Derby

★★★★★ 1/5

Google

Avoid! Low level impolite management

Oldice · 16 March 2025 · John Shepherd Derby

★★★★★ 5/5

Google

I strongly recommend this letting agency as they are extremely knowledgeable. I specifically found Paula a very delightful and pleasant person to wok with, she made my move very smooth and easy.

Shadi · 16 March 2025 · John Shepherd Derby

★★★★★ 5/5

Google

The process of moving in was extremely quick and easy. Paula showed me around, was clear about everything and answered all my queries. Rianne took me through the process and was very prompt in communicating. Overall received an excellent service, would recommend them to anyone.

Yasmin · 16 March 2025 · John Shepherd Derby

★★★★★ 1/5

Google

Rude people on Nottingham branch, no answer your emails, bad agency I’m not recommending you to get a property with this agency

Blondu · 16 March 2025 · John Shepherd Derby

★★★★★ 1/5

Google

“Cultivate your own rainforest of damp and mould” sponsored by John Shepherd Estate Agents Nottingham

T · 16 March 2025 · John Shepherd Nottingham

★★★★★ 5/5

Google

I will speak on behalf of Paula who is a personable delight - she's providing me with a 5-star service that isn't my typical experience of letting agents. I can rest easy knowing she's looking after my interests. She always has time for me and answers my questions promptly (I'm pretty sure she's actually an AI robot). Give that lady a raise - or at least an oil top up!

Arlen · 16 March 2025 · John Shepherd Nottingham

★★★★★ 5/5

Google

Paula was very attentive and kind to us. Highly recommend

Hugo · 16 March 2025 · John Shepherd Nottingham

★★★★★ 5/5

Google

Rating only, no written review.

Saki · 16 March 2025 · John Shepherd Nottingham

★★★★★ 1/5

Google

Shocking service I've never known a company to let me down so horrifically I will never use these people ever again

Louisehedley · 16 March 2025 · John Shepherd Nottingham

★★★★★ 5/5

Google

Paula is great agent! She goes above and beyond for what is expected of her. In less than a week, we are already sorted and can move in! If you have a property to see, better reach out to her and you’ll have a seamless experience! 5 stars indeed!

Stef · 16 March 2025 · John Shepherd Nottingham

★★★★★ 5/5

Google

I would like to sincerely thank John Shepherd for the excellent service in helping me secure an apartment. I am especially grateful to Sophia and Holly & Katie for their outstanding support. Their dedication, prompt responses, and attention to detail ensured I found the perfect apartment so quickly. Their efforts truly went above and beyond my expectations. I would highly recommend Johan Shepherd services.

Faisal · 15 March 2025 · John Shepherd Derby