Trusted Agent profile · Nottingham
Verified
★★★★★
3,079 reviews across 11 offices and 4 platforms
John Shepherd has 11 offices, in Birmingham, Solihull (three offices), Derby, Redditch (two offices), Cannock, Nottingham and Royal Sutton Coldfield (two offices) (Nottingham). Together they have 3,079 reviews on four platforms, rated 4.2 out of 5 overall.
1,611
Reviews on Google
All 11 offices
4
Reviews on Yell
Business-wide
1,438
Reviews on Trustpilot
Business-wide
26
Reviews on allAgents
Business-wide
John Shepherd's 11 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleGreat experience renting a property via John Shepherd. Wendy was incredibly helpful and communicative throughout the whole process, answering all of our (many) questions quickly and professionally. Thanks for all your help.
Sam Goddard, reviews like this give us motivation and help us ensure we provide high-quality care.
1/5
TrustpilotAvoid John Shepherd at all cost!
If you looking at letting with John Shepherd I would seriously think twice! firstly it is really hard to get through, secondly the attitude on the receiving end is not friendly at all! The service is appalling and very disappointing. There is no compassion in the way things are and have been handled and dealt with. My shower broke on a Friday and I was assured someone would come out on the evening or Saturday morning. I have had to pay someone privately just to come out and take a look. John Shepard maintenance have then had the cheek to email me Monday PM after their lovely weekend to see if I can send further information re the shower. They just can’t get the basics right! My landlord is a brilliant person who has been very supportive and has now questioned why he has trusted his property in their hands. We have had nothing but trouble. They are keen to take the rent upfront but the assistant from them had been shocking. I would never recommend this letting agency to anyone. They have caused me nothing but stress. I have had to make alternative plans which has not only added extra costs but ruined my weekend. I am very disappointed feeling let down and disheartened. I hope they can understand how this has made me feel and other people who have been in this situation. My question is how would they feel and respond in my situation.
5/5
TrustpilotFantastic experience dealing with John…
Fantastic experience dealing with John Shepherd. In particular, with Harry Moore and the team, who are always on hand to help with a wealth of knowledge and experience.
5/5
TrustpilotSALE OF PROPERTY
5/5
GoogleUsing the Nottingham Agency of John Shepherd for Tenant Finding has been a good experience. Smooth transaction throughout starting with Callum the branch Manager who provided helpful advice on letting and then with Sophia. All very professional, helpful and friendly throughout.
Philip Green, we are very happy we could provide you with a positive experience!
5/5
TrustpilotThank you Gemma!
Gemma helped me with the whole process and got everything ready in less than a week. Can’t express how happy I am with her work!
5/5
TrustpilotOutstanding Service from Tanisha and Catie!
I had the absolute pleasure of working with Tanisha and Catie during my recent move into a new apartment and I genuinely couldn’t have asked for better support.
5/5
TrustpilotExcellent and professional
Rating only, no written review.
5/5
GoogleSuch a good service. Sophia made the tenancy process smooth and stress-free by being helpful, responsive, and clear at every step. Highly recommend!
We appreciate your positive review about your recent experience with us!
5/5
TrustpilotTanisha was really good with me and my…
Tanisha was really good with me and my partner made us feel very reassured, made time for us, didn’t make anything complicated.
1/5
TrustpilotIf I could give 0 stars I would (Solihull)
If I could give 0 stars I would. I paid for a ‘fully managed’ service for letting out my property. The last tenant destroyed my property in the 10 months that they were there. The agent completed a review at 6 months and stated that although untidy the apartment was in an OK state. So then this would mean that the tenants destroyed the apartment in 4 months! Trying to speak to someone was almost impossible, I got the standard, “it’s not me it’s so and so you need to speak to” I ended up complaining to the senior manager who, whilst appearing sympathetic offered no real support. To find that the tenant was on a ‘nil deposit’ scheme and that when trying to claim against John shepherd for the damage, I was told we will only cover their part of the carpet/ curtails / wall that are damaged! And also apply standard wear and tear, where 10 months prior the apartment was in ‘showhome’ condition? So what was I meant to do, cut around the damage and replace that piece of carpet/curtain! An absolute disgrace. I would urge anyone looking to use this company to avoid at all costs! My property manager, Tina Margetts was absolutely awful only contacting me when there was a problem, not interested when the tenants left my apartment in an appalling state.
1/5
TrustpilotTenants exploiting agent!
If we could give NEGATIVE stars it would be more appropriate for John Shepherd.
5/5
TrustpilotExtremely friendly helpful courteous…
Extremely friendly helpful courteous and professional
5/5
TrustpilotGreat Managing Agent
Lauren Foster has been our managing agent for several years and has recently helped us to sell a number of tenanted flats. This was done with the utmost professionalism and in a way that enabled the tenants and ourselves to go through the process with the minimum of disruption. Throughout she demonstrated great skill and communication. First class
5/5
GoogleI would like to sincerely thank John Shepherd for the excellent service in helping me secure an apartment. I am especially grateful to Sophia and Holly & Katie for their outstanding …
1/5
TrustpilotWorst letting agent ever
Worst letting agent ever, utterly unprofessional, avoid at all cost!
5/5
GoogleSuper happy with the service I got from Sophia specifically. She made the whole process super quick and easy. Everything was clearly explained from the start, the holding fee and rent amounts etc., and she was always quick to respond and helpful with any questions I had. Got me ready to move in within a week!
Maria Rotside, thank you so much for your high rating!
5/5
Googlevery nice and friendly, good service
Hello Nks, we appreciate you taking the time to leave us this feedback.
1/5
GoogleThe worst estate agents I have ever dealt with. I inherited a property to understand that they had an incredibly poor relationship with the tenant, negligent would be the perfect word. I visited with two property managers and I needed to mediate a shouting match between a furious tenant and the reactionary property managers. Things did not improve over the following 18 months whilst the probate process continued. The contact with the tenant was non existent, emails went weeks without answer, the number of out of office emails the property managers autoreply is in the majority. I managed to speak to the directors of the business a few times, which resulted in small steps forward. Due to these communication difficulties, and the complete breakdown in trust from the estate manager in John Shepherd, the tenants' keys have still not been recovered. There is outstanding rent in the tens of thousands owed to the executors of the estate. Worryingly for new clients, John Shepherd had lost the copy of the keys they held, and thus the tenant was the only person with access to the house. Additionally, the property managers sent over the full unredacted file from the tenant to my solicitors, so we have every piece of personal information on the tenants. Beware of ever using John Shepherd to rent from, or let with.
1/5
GoogleStandardless service Disappointed with Lack of Service, Avoid if Possible I recently rented a property through John Shepherd Lettings @ £1300 p/m, and the experience has been frustrating from the start. There was no handover when I moved in, leaving me without essential information about the property. I contacted them on Monday to address this, particularly regarding the fact that I had no heating. They assured me that someone would get back to me, but five days later, I’m still waiting. Being left without heating in the middle of winter is unacceptable, and the lack of communication from the agency has made the situation even worse. I expected a professional service, but instead, I’ve had to chase them for basic support. If you’re considering renting through John Shepherd Lettings, think twice. Their poor service and lack of responsiveness have made this an incredibly stressful experience.
1/5
GoogleIncompetent, unprofessional, pathetic - they are a joke! Reported issues are ignored, when they promise they will back, they never back, they have problem with arranging even simply repairs in reasonable timeframes. If there are more issues, they are lost, it is too complicated for them to manage, so, waiting a half of year or a year for something, it is their standard. Their strategy are: excuses, empty promises and silence/ignoring part of the message/email. And on the end they blame tenant for their failure. I strongly discourage using their service.
5/5
GoogleExcellent and fast process from first viewing an apartment to collecting keys, Sophia was also a great help, our communication was very quick, efficient and clear.
Hello Wren Grant, thank you; we appreciate your feedback!
5/5
GoogleReally happy with the service received from John Shepherd. Process was smooth & Olga was brilliant and very knowledgeable. Would highly recommend. Thank you for all your help . I love my new home
5/5
GoogleWe couldn’t be happier with all staff we have dealt with at John Shepherd. The whole process from viewing to picking up our keys was quick and easy and stress free. In all took about a week. The staff are so helpful and friendly yet professional. Thank you all so much 🌟🌟🌟🌟🌟 …
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John Shepherd and its branches won awards at EA Masters in one year, most recently 2020.
EA Masters winners in one year, the group and its branches: 2020.
EA Masters by year, 20202020 1 award EA Masters 2020 winners
Source: EA Masters winners lists, as published, linked by year.
Send John Shepherd a message.
Birmingham has the most, with 1,838 reviews rated 4.3 out of 5, followed by Solihull with 1,679.
The 11 John Shepherd offices, by town:
Yes. At EA Masters 2020 the group won Winner for Best Estate Agent Guide 2021 award winning agency, Lettings, West Midlands.
