1/5
GoogleScammers Beware they will ask you fee£250 for reference from good lord. Once you pay …
Trusted Agent profile · Nottingham
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John Shepherd estate agents in Birmingham, Solihull, Derby and 4 more
★★★★★
3,081 reviews across 11 offices and 4 platforms
John Shepherd has 11 offices, in Birmingham, Solihull (three offices), Derby, Redditch (two offices), Cannock, Nottingham and Royal Sutton Coldfield (two offices) (Nottingham). Together they have 3,081 reviews on four platforms, rated 4.2 out of 5 overall.
1,612
Reviews on Google
All 11 offices
4
Reviews on Yell
Business-wide
1,439
Reviews on Trustpilot
Business-wide
26
Reviews on allAgents
Business-wide
Our offices
John Shepherd's 11 offices, most reviewed first. Each has its own page.
- John Shepherd Birmingham33 Colmore Row, B3 2BS1,840 reviews · 433 on Google (3.9)203 in the last 90 days
- John Shepherd Solihull6/8 Drury Lane, B91 3BD1,682 reviews · 294 on Google (4.2)168 in the last 90 days
- John Shepherd Derby42 Queen's Rd, NG2 3DT1,642 reviews · 238 on Google (4.1)269 in the last 90 days
- John Shepherd RedditchThe Old Church, Ipsley Street, B98 7AA1,601 reviews · 198 on Google (4.6)171 in the last 90 days
- John Shepherd Cannock25/27 Wolverhampton Road, WS11 1AP1,549 reviews · 160 on Google (4.0)182 in the last 90 days
- John Shepherd Nottingham2 Gordon Road, West Bridgford, NG2 5LN1,505 reviews · 124 on Google (3.8)199 in the last 90 days
- John Shepherd Sutton Coldfield74B Walsall Road, B74 4QY1,452 reviews · 56 on Google (3.4)190 in the last 90 days
- John Shepherd Redditch (The Old Church)The Old Church, Ipsley Street, B98 7AA985 reviews · 76 on Google (4.2)159 in the last 90 days
- John Shepherd Royal Sutton Coldfield (Sutton Coldfield)Sutton Coldfield, B74 4QY959 reviews · 43 on Google (3.0)168 in the last 90 days
- John Shepherd Solihull (380)380, Stratford Road, Shirley, B90 4AQ880 reviews · 0 on Google159 in the last 90 days
- John Shepherd Solihull (6-8 Drury Lane)6-8 Drury Lane, B91 3BD867 reviews · 0 on Google160 in the last 90 days
Latest reviews from every John Shepherd office
Newest first, from every platform, with the office each review is about. First names only.
Google1/5
GooglePosting here because there isnt a google location for John Shepherd in Derby The services offered by them generally may be good but beware of one of their …
5/5
GoogleHave had an amazing experience moving with John Shepherd. Sophia and Katie have been amazing at looking after us and ensuring that any problems were resolved effectively. They have been incredibly easy to deal with and really efficient with communication. Would recommend wholeheartedly!!
Agent replied · 4 July 2025
Thank you Olivia for such a wonderful review, we will ensure the comments are passed onto the staff members involved.
5/5
GoogleGreat service!
Agent replied · 2 July 2025
Mya Thomas, thank you so much for your high rating!
5/5
GoogleJenna is the best! The level of care and commitment I have received from Jenna from the moment of instruction right through to completion is phenomenal. Jenna is passionate in her work and was an advocate for me and my property sale at all times. She not only looked after me through all the stresses of selling a home, but also supported my buyer to assure everyone was taken care of and the chain was secure. She was always available to answer questions and provide reassurance, communication was second to none. The value of such a personal service became really apparent when my house chain had an extremely stressful last couple of weeks when just at the moment of exchange my buyers solicitors closed down. I’ve no doubt that without the efforts of Jenna working tirelessly with my solicitor after hours to find a solution that the chain would have collapsed. A typical high street agent would have been closed and I dread to think how differently things would have played out. Thank you Jenna for being the very best estate agent!
Agent replied · 31 January 2026
Hi Mel. Thank you so much for taking the time to share this excellent review. Our team work exceptionally hard to ensure that a positive relationship is maintained with all parties throughout the process of selling a property. It's lovely that you have showcased this in your feedback and we really appreciate you doing so. Client care is very much at the forefront of what we do. If you ever require our assistance in the future, please do not hesitate to get in touch. Best wishes,
5/5
GoogleBoth Stefan & Kayleigh are extremely helpful, professional, passionate and more importantly very quick. They follow up with you and just as importantly- they follow up for you. Our experience with them has been nothing short of being an absolute pleasure thus far.
Agent replied · 1 July 2025
Nomi Said, thank you for your kind review; we are happy to pass along your comments to the team here at John Shepherd Estate & Letting Agents - Nottingham!
1/5
GoogleI had a completely unprofessional experience with John Shepherd Estate & Letting Agents regarding a rental property in the Gravelly Hill area. On June 23rd, I submitted a viewing request through Rightmove for a flat where I fully met all the pre-qualification criteria mentioned in their listing, including income, move-in date, and tenant profile. Since I received no response, I went in person to their office on June 24th. They confirmed that my request was in their system and told me I would be contacted later that day to arrange a viewing. That call never came. I followed up again by email on June 25th, which was also ignored. Meanwhile, I tried calling multiple times during working hours, but their phone line appears to be permanently down. It always plays a message saying no one is available, with no way to leave a voicemail. This is not only unprofessional, it makes them completely unreachable. To make matters worse, the listing was marked as "out of market" on June 25th without any notice or explanation. I was never informed if the property was let, withdrawn, or if I was being considered at all. No courtesy email, no update, nothing. I made every effort to follow their process, I showed genuine interest, I visited their office, followed up in writing and by phone, and I met all their listed requirements. In return, I received complete silence and zero transparency. This is not just poor service, it is a total lack of respect for applicants. If you are a prospective tenant, I strongly advise caution when dealing with this branch. My experience showed a complete breakdown in professionalism, communication, and basic standards of letting practice.
Agent replied · 10 August 2025
Daniel G, it's upsetting to hear that you did not receive the top-notch service we strive to provide. We try to ensure all enquiries are dealt with within an acceptable timescale, and its sad to see yours wasn't dealt with efficiently. Some properties can create overwhelming responses from applicants meaning the team can't physically get to everyone. Our phone systems operate with a voicemail, did you press option 1 for lettings? Do email or pop in again and we can go through all our vacant and available listings with you.
5/5
GoogleSophia is very helpful, friendly & responsive.
Agent replied · 29 June 2025
Sam H, thank you for your kind review; we are happy to pass along your comments to the team here at John Shepherd Estate & Letting Agents.
5/5
GoogleSophia was efficient and elegant. Honestly one of the best in the game
Agent replied · 1 July 2025
Aman D, we're glad you had such a wonderful experience with us! We will ensure Sophia is updated.
1/5
TrustpilotStay away from this company.
Looking back over the years, I am saddened to think how long we left our apartment in the hands of John Shepherd. With one or two exceptions I will not name for fear of embarrassing them, the people we dealt with were slapdash and unreliable, costing us money and creating unnecessary levels of stress. Worst of all, despite promises to "investigate and get back to you," our attempts to pursue complaints up the management chain led only to our subsequent messages being ignored. My advice would be to stay away from this company.
Agent replied · 7 July 2025
Julian Edge, we truly appreciate your honest feedback. If you can email birmingham@johnshepherd.com in connection with the property and your details we will look into these issues for you.
5/5
GoogleFriendly and efficient service from start to finish. All worked like clockwork and loving living in our new home great set of staff
Agent replied · 24 June 2025
Will Prescott, thank you so much for the positive review!
1/5
GoogleBeware Landlords! Non trustworthy, poor communication and professionalism! Could not possess my property due to series of serious errors made by this management company. I am reporting them to Property Ombudsman for incompetence!
Agent replied · 24 June 2025
Switch Clips, we truly appreciate your honest feedback. If you can email us at nottingham@johnshepherd.com with your information we can look into this situation immediately.
4/5
TrustpilotRenting with John Shepherd
Throughout my time renting with John Shepherd all of the staff were friendly and helpful. Sue made the moving out/deposit process easy through quick responses and being informative despite me disagreeing with my landlords decisions she helped me through the process.
Agent replied · 7 July 2025
Hannah, reviews like this give us motivation and help us ensure we provide high-quality care.
5/5
TrustpilotProfessional
I had a wonderful experience with John Shepherd, specifically because of Melissa Cannon. She was extremely helpful, quick to respond, professional and showed empathy. Thanks a lot Melissa!
Agent replied · 7 July 2025
Thank you again for taking the time to let us know how we did. We hope you have a great day!
5/5
TrustpilotThey manage my UK property
They manage my UK property. Very professional (do not turn circle). I am from Asia.
Agent replied · 7 July 2025
Gordon Lee, thank you so much for the positive review!
5/5
GoogleThey were very supportive and helpful along the way. Would recommend to everyone!!!
Agent replied · 19 June 2025
Kevin Li, it's experiences like yours that really keep us motivated!
5/5
GoogleSophia Tong provided outstanding service! Very quick replies and super helpful.
Agent replied · 18 June 2025
Fuad Choudhury, reviews like this give us motivation and help us ensure we provide high-quality care.
5/5
TrustpilotJust visited Colmore Row office and…
Just visited Colmore Row office and wanted to say that my dealings with Megan have been amazing. Very professional, very well informed and goes way beyond what she needs to. Would highly recommend.
Agent replied · 7 July 2025
Consumer, we are so pleased you enjoyed your visit to John Shepherd - Trustpilot!
5/5
TrustpilotGemma has been very helpful and…
Gemma has been very helpful and professional! She made the renting process so much easier. Thank you Gemma!
Agent replied · 7 July 2025
Elina Duro, thank you for your kind review; we are happy to pass along your comments to the team here at John Shepherd
5/5
TrustpilotI had a viewing with Millie
I had a viewing with Millie. She was so helpful and kind, explaining everything very well, and following up with all details I asked her. Eventhough the landlord didn’t proceed with my application, but I am completely happy with Millie’s help and support.
Agent replied · 7 July 2025
Chiman Hosseini, we're glad you had such a wonderful experience with us!
5/5
TrustpilotAmazing people they help us a lot
Amazing people they help us a lot. They’re always supportive with us on the phone or email with information Emily and Amy that always was so cheerful and helpful with us. Have lots of patience and all answers for our questions. Cannock store that I think best store Cannock can be in our area people they’re hundred percent devoted to their job The caring about the customer and they’re always so supportive with everything. Hope more people like this in the future, but you never change you are the best.
Agent replied · 7 July 2025
Wanda, thank you for your kind review; we are happy to pass along your comments to the team here at John Shepherd
4/5
TrustpilotJohn Shepherd has fixed the door issue…
John Shepherd has fixed the door issue quickly.
Agent replied · 7 July 2025
Hi John Paul, we are very happy to have provided you with such a positive experience! Thank you very much,
5/5
TrustpilotProfessional …
What a professional firm John Sheppard is Sam Elisha and Melissa at Birmingham city centre office we’re all fantastic explained everything clearly to me and what can sometimes be a stressful time moving they made it all smooth and enjoyable would definitely recommend John shepherd in the future thanks guys
5/5
TrustpilotI have dealt with Senka at John…
I have dealt with Senka at John Shepherds on many occasions and find her helpful when dealing with my properties.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
Industry awards
John Shepherd and its branches won awards at EA Masters in one year, most recently 2020.
EA Masters winners in one year, the group and its branches: 2020.
EA Masters by year, 2020
2020 1 award EA Masters 2020 winners
- Award winning agency (1)EA Masters 2020
- West Midlands Lettings
Source: EA Masters winners lists, as published, linked by year.
Want John Shepherd to help?
Send John Shepherd a message.
Questions about John Shepherd
Which John Shepherd office has the most reviews?
Birmingham has the most, with 1,840 reviews rated 4.3 out of 5, followed by Solihull with 1,682.
Where are the John Shepherd offices?
The 11 John Shepherd offices, by town:
- Birmingham: 33 Colmore Row, Birmingham, B3 2BS
- Cannock: 25/27 Wolverhampton Road, Cannock, WS11 1AP
- Derby: 42 Queen's Rd, Derby, Nottingham, NG2 3DT
- Nottingham: 2 Gordon Road, West Bridgford, Nottingham, NG2 5LN
- Redditch: The Old Church, Ipsley Street, Redditch, B98 7AA
- Redditch (The Old Church): The Old Church, Ipsley Street, Redditch, B98 7AA
- Royal Sutton Coldfield (Sutton Coldfield): Sutton Coldfield, Royal Sutton Coldfield, B74 4QY
- Solihull: 6/8 Drury Lane, Solihull, B91 3BD
- Solihull (380): 380, Stratford Road, Shirley, Solihull, B90 4AQ
- Solihull (6-8 Drury Lane): 6-8 Drury Lane, Solihull, B91 3BD
- Sutton Coldfield: 74B Walsall Road, Royal Sutton Coldfield, B74 4QY
Has John Shepherd won any awards?
Yes. At EA Masters 2020 the group won Winner for Best Estate Agent Guide 2021 award winning agency, Lettings, West Midlands.
