John Shepherd estate agents in Birmingham, Solihull, Derby and 4 more

★★★★★ 5/5

Google

Rating only, no written review.

David · 21 July 2025 · John Shepherd Redditch

★★★★★ 5/5

Google

I am incredibly grateful for the invaluable support Jane provides to me personally and my team. Her guidance in business planning have been instrumental in our rapid growth. She is supportive, encouraging and always has the answers. Thank you for all that you do. A true superstar!

Amy · 21 July 2025 · John Shepherd Solihull

★★★★★ 5/5

Trustpilot

Ms. Leah Martindale is very professional

We would like to express our deepest gratitude to our property management manager, Ms. Leah Martindale, for her professionalism and dedication, during a challenging situation we encountered as a landlord.

Keith · 17 July 2025 · John Shepherd Derby

★★★★★ 1/5

Trustpilot

We are extremely disappointed with the service we have received from John Shepherd Nottingham in relation to a university home we secured through your agency. When we first signed the tenancy agreeme

We are extremely disappointed with the service we have received from John Shepherd Nottingham in relation to a university home we secured through your agency.

Emily · 17 July 2025 · John Shepherd Derby

★★★★★ 5/5

Google

Daniel Franklin was absolute star and made the whole process so easy and smooth, support all the way and most helpful agent ever! Keep up the great work! Highly recommended to contact him if you looking for a job! Great guy and easy to talk to and he perfectly understands what you looking for and will support you in your search 110% Great asset to Crux careers

Jovan · 16 July 2025 · John Shepherd Solihull

★★★★★ 5/5

Google

Myles in particular has always been a champ, he has great insight to our needs and is truly awesome at putting the right people forward to our business. He always goes the extra "Myles" to make sure that the service he provides is top notch, working after hours and sometimes too early in the morning. Its been a pleasure dealing with him and I have no doubt we will share more successes in the future. Best of luck to the Crux team..... As I share this feedback from my side, I've had direct feedback from individuals how have been put forward by Myles, and we all share the same view. So allow this feedback to represent a multitude of people. Well done.

Oliver · 16 July 2025 · John Shepherd Solihull

★★★★★ 5/5

Google

Myles helped me through the whole process, very helpful and reassuring, quick at getting back and answering any questions, would highly recommend.

Jodie · 16 July 2025 · John Shepherd Solihull

★★★★★ 5/5

Google

Great communication with the entire team, personable and tailored approach to our recruitment needs

Milli · 16 July 2025 · John Shepherd Solihull

★★★★★ 5/5

Google

Great experience with Crux - excellent and timely communication and good quality candidates sent across.

Maddisons · 16 July 2025 · John Shepherd Solihull

★★★★★ 5/5

Google

Great team they always go above and beyond.

Alan · 16 July 2025 · John Shepherd Solihull

★★★★★ 5/5

Google

Daniel was great, kept me informed at every stage was really informative and put me forward for the right role

Alex · 16 July 2025 · John Shepherd Solihull

★★★★★ 5/5

Google

I recently applied for a role through Crux, I spoke with Daniel after he looked at my application and he was brilliant, went over a lot of things on the first call before putting me forward, I had a telephone interview and a face to face interview before being offered the role, Daniel was there ever step of the way and always quick to respond, thanks again Daniel!

Matt · 16 July 2025 · John Shepherd Solihull

★★★★★ 5/5

Google

I worked with Daniel Franklin as part of my job application and he was excellent - good communication, he kept me updated at all times during a lengthy process and took the time to wish me well at each stage and check on how things went and if I had any questions. Highly recommended. Excellent service from my perspective as a successful applicant.

Josh · 16 July 2025 · John Shepherd Solihull

★★★★★ 1/5

Google

Very poor service - put a very beautiful property online and then refused to contact the own - no views and no contact. When asked to take it off the market, got someone else to give a one line answer. Very poor

Mary · 16 July 2025 · John Shepherd Birmingham

★★★★★ 5/5

Trustpilot

A long term tenant

I found them professional and helpful agency.

Balazs · 15 July 2025 · John Shepherd Derby

★★★★★ 5/5

Google

Had a really good experience. Sophia guided me very well through the whole process and made it easy and seamless to rent a new apartment via John Shepherd. She was really lovely and helpful.

Krishnanjana · 14 July 2025 · John Shepherd Derby

★★★★★ 4/5

Trustpilot

Lauren Foster - Senior Property Manager

I recently decided to move back to London to be closer to family, which meant requesting to end my tenancy four weeks early due to personal circumstances. Lauren managed the whole process brilliantly, she negotiated with the landlord, kept me fully informed throughout, and had everything resolved within a week of my initial enquiry.

Nicki · 14 July 2025 · John Shepherd Derby

★★★★★ 2/5

Trustpilot

One of the worst experiences I had with…

One of the worst experiences I had with this agency. I rented a house from them and verbally agreed and emailed confirming my extension of my stay. But suddenly the agent left the agency and the landlord changed his mind and evicted us by using no fault eviction. Not only that, they rented the place for less than what we were paying. It's a scam to get your deposit money. They charged us £1700 for property damage but the court ruled in our favor and we got our deposit back. Be careful.

Mr · 13 July 2025 · John Shepherd Derby

★★★★★ 5/5

Google

I wanted to thank Sophia, Katie and Laura so much! Everyone at the office are extremely helpful and supportive and genuinely understand how stressful viewings and moving out is. Thank you so much for all your help.

Dana · 13 July 2025 · John Shepherd Derby

★★★★★ 5/5

Trustpilot

A shoutout to John Blythe (Renewals…

A shoutout to John Blythe (Renewals Clerk) for being prompt, professional and cordial

Khaled · 11 July 2025 · John Shepherd Derby

★★★★★ 5/5

Trustpilot

Lauren is absolutely fab!!

I had a great experience with Lauren Foster from the John Shepherd team as she helped us with arranging to have a pet in our tenancy. It can be a bit nerve-wracking asking for a pet but from the the first interaction Lauren was friendly, supportive, and helpful in her approach and was just as enthused when our Landlord agreed as we were!! Our emails were responded to quickly and she was able to pass on all information efficiently. An absolute star 🌟 and we hope to have more interactions with her in the future

Paige · 8 July 2025 · John Shepherd Derby

★★★★★ 1/5

Trustpilot

Stay away from John Shepherd

Centrick used to manage my property, and I never had any issues with them for 7 years. Once John Shepherd Birmingham Branch took over my property, the experience was very different. So, if you are looking around for a letting agent, please refer to all the one-star ratings on Trustpilot. There must be a reason why landlords/tenants are so upset with John Shepherd. If John Shepherd is your current letting agent, I will advise landlords to be more hands-on, even though you are paying a full management service fee for John Shepherd to manage your property. As I used to be very hands-off when Centrick managed my property, I had a very costly lesson when my property was managed by John Shepherd. To be fair, their senior management staff (Chris, Stuart, Julie, Jack) are all very responsive and professional. They gave me their full support during the formal complaint process. I was just very unfortunate to bump into a very absent-minded property manager. Just to name a few - he forgot to deduct the final month's utilities from my last tenant's deposit; forgot to inform Ginger Energy of a new tenancy, and all expenses were charged to me; forgot to sign on a Section 21 notice and when my eviction consultant would like to submit court papers to apply for a possession order, the unsigned Section 21 notice was invalid and the whole process had to re-start again; forgot to inform the Birmingham City Council of a new tenancy and I received a huge bill for council tax. As a landlord who is paying a full management service fee, I don't expect that I have to check the work done by my property manager. Those are just their "bread and butter". Right? I can't imagine so many things can go wrong. So, if you are looking for a letting and management agent, please read all the 1-star ratings on Trustpilot. I think comments on Trustpilot are very reliable. When I was very desperate to look for an eviction company last year to evict my tenant, I read comments on Trustpilot and found a very good eviction company with all 5-star ratings.

Monica · 7 July 2025 · John Shepherd Derby

★★★★★ 5/5

Trustpilot

Mel has been absolutely awesome

Mel has been absolutely awesome, super helpful and responsive with anything regarding maintenance etc

Holly · 6 July 2025 · John Shepherd Derby

★★★★★ 1/5

Google

Scammers Beware they will ask you fee£250 for reference from good lord. Once you pay …

Naveed · 4 July 2025 · John Shepherd Derby