John Shepherd estate agents in Birmingham, Solihull, Derby and 4 more

★★★★★ 5/5

Google

Raheem Is the best estate agent ever!! Please go with John Shepard for him !!

Oliver · 6 February 2025 · John Shepherd Derby

★★★★★ 5/5

Trustpilot

Were really helpful during the whole…

Were really helpful during the whole purchase transaction - keeping things moving and keeping me informed

Rich · 6 February 2025 · John Shepherd Sutton Coldfield

★★★★★ 1/5

Google

Rating only, no written review.

Karim · 6 February 2025 · John Shepherd Derby

★★★★★ 5/5

Google

Amazing services from Raheem. Been so helpful and accommodating :)

Mary · 6 February 2025 · John Shepherd Derby

★★★★★ 1/5

Google

Scammers! Be very aware of giving these a holding deposit. I had reassurance from sophia that it was redundable to find out it isnt if your not successful in your application. £200 gone for nothing.

Brent · 6 February 2025 · John Shepherd Derby

★★★★★ 5/5

Trustpilot

Caitlin took the stress out of sorting…

Caitlin took the stress out of sorting out a Coucil Tax issue with Birmingham City Council on my behalf, with great efficiency. For me this demands five stars! Thank you!

Nicholas · 5 February 2025 · John Shepherd Derby

★★★★★ 1/5

Google

Awful experience, misadvertised property that wasn’t fit to be rented out. Studio apartment rented out as 1 bedroom. Property was never cleaned cob webs and a mattress that had urine marks all over it. 7 weeks later still chasing agent for support and not helping.

Harris · 5 February 2025 · John Shepherd Birmingham

★★★★★ 1/5

Trustpilot

Awful communication and care for tenants

I have spent two months chasing this company to get an issue fixed. Time after time I am ignore for weeks on end. Their lack of communication and regard towards tenants is a joke.

Chloe · 2 February 2025 · John Shepherd Birmingham

★★★★★ 1/5

Trustpilot

Standardless service

Disappointed with Lack of Service, Avoid if PossibleI recently rented a property through John Shepherd Lettings @ £1300 p/m, and the experience has been frustrating from the start. There was no handover when I moved in, leaving me without essential information about the property. I contacted them on Monday to address this, particularly regarding the fact that I had no heating. They assured me that someone would get back to me, but five days later, I’m still waiting.Being left without heating in the middle of winter is unacceptable, and the lack of communication from the agency has made the situation even worse. I expected a professional service, but instead, I’ve had to chase them for basic support. If you’re considering renting through John Shepherd Lettings, think twice. Their poor service and lack of responsiveness have made this an incredibly stressful experience.

Aseem · 29 January 2025 · John Shepherd Birmingham

★★★★★ 5/5

Trustpilot

Postgraduate student

I viewed a one-bed apartment in Nottingham. The girl who showed me around, Zofia, was very kind and informative. I was very stressed trying to find accommodation for my postgraduate studies and she was very communicative and clear with me about my options. Great experience!

Customer · 29 January 2025 · John Shepherd Birmingham

★★★★★ 5/5

Trustpilot

First time renters

Me and my partner are first time renters and Wendy from west bridgford John Shepard estates was absolutely brilliant in guiding us through everything to make sure everything went smoothly. Only took 3 weeks for us to have references checked and accepted and deposit and rent paid. Very happy with this and 10/10 service from Wendy 😊 Thank you so much for all your help

Chelsea · 27 January 2025 · John Shepherd Derby

★★★★★ 4/5

Trustpilot

Excellent service by Michelle and Tom!

We had a positive experience with Tom and Michelle, who went above and beyond to ensure a smooth and stress-free process. Their team was incredibly supportive, guiding us through every step with clear and timely communication. They facilitated a second view with pleasure and they replied all our questions. They were proactive in addressing our queries and made sure all necessary steps were completed within the required timeframe. Their exemplary response gave us confidence and peace of mind throughout, and we’re truly grateful for their outstanding service.

Panos · 23 January 2025 · John Shepherd Derby

★★★★★ 1/5

Trustpilot

This company is a scam

This company is a scam. They fail to respond to basic requests, they make threats on which they deliver, and offer atrocious basic services. Frankly I'm suprised they're still in business and can only imagine that the positive reviews are posted by their staff members.

Hafsa · 22 January 2025 · John Shepherd Derby

★★★★★ 5/5

Trustpilot

The team was great

The team was great, particularly Sana! Professional and attentive service. Thank you!

Madihah · 21 January 2025 · John Shepherd Derby

★★★★★ 5/5

Google

We recently rented a property with John Shepherd and they have been nothing short of amazing with their help and support! I dealt with Olga, Michelle and Emily and they have been incredible. Thank you for making the move go so smoothly for us!

Rebecca · 21 January 2025 · John Shepherd Redditch

★★★★★ 5/5

Trustpilot

Krystal helped to make the process of…

Krystal helped to make the process of finding a suitable rental for my family really straight forward. She was very helpful, kind and professional throughout. A real asset to the company. Sincere thanks and best wishes to Krystal.

Ann · 18 January 2025 · John Shepherd Solihull

★★★★★ 1/5

Trustpilot

Terrible Service and Complete Lack of Accountability, Avoid at All Costs!

I am extremely disappointed with the unprofessional service provided by John Shepherd, particularly by Kai-Ewan Rodney MARLA and his team. As a tenant, I rely on my property agent to handle issues promptly, but my experience has been nothing short of a nightmare.For over 1.5 months, I have been waiting for my washing machine to be repaired, and despite my numerous efforts to get this resolved, nothing has been done. I’ve sent multiple messages through the Fixflow portal, followed up with emails, and made countless phone calls. Each time, I either receive no response or vague reassurances that lead nowhere. Even when I know Kai-Ewan Rodney is in the office, I’m told he is “unavailable,” which feels like a blatant disregard for tenant concerns.What’s worse is the complete lack of accountability and transparency. I’ve been left in the dark with no clear timeline, and this issue has severely disrupted my daily life. Their neglect shows a complete lack of respect for their tenants and demonstrates how little they care once they’ve secured your business.This level of incompetence and indifference is unacceptable. I will be sharing my experience widely and leaving reviews on platforms like Trustpilot to warn others about the poor service and lack of professionalism at John Shepherd. If you’re considering using their services, think twice, dealing with them has been nothing but frustration and disappointment.

Rocky · 15 January 2025 · John Shepherd Sutton Coldfield

★★★★★ 5/5

Google

It is an excellent experience to get a tenancy set-up from John Shepherd and it went really smooth. Their agent “Sophia ” made a lot to become my dream a success . It is highly recommend .

Teckla · 7 January 2025 · John Shepherd Derby

★★★★★ 1/5

Google

It is a company that you can not trust, as they habitually do not address your questions. Without my prior consent or agreement, they suddenly charged me a bill more than £600 for some simple repairing works that were not urgent or emergent.

Bill · 6 January 2025 · John Shepherd Birmingham

★★★★★ 1/5

Google

Recently moved to a new place but it had not been properly checked to ensure smooth experience. The utilities didn’t work. The mechanics or contractors came and didn’t resolve the problem. The agents show unprofessional manner and racism towards internationals.

Jamie's · 6 January 2025 · John Shepherd Nottingham

★★★★★ 5/5

Google

Wendy was with us from booking a viewing to moving in and beyond. She made herself available when we needed her, or if not then very soon afterwards. Even when another event happened and overlapped our move, Wendy was still there for us. Very good service!

Jeff · 6 January 2025 · John Shepherd Nottingham

★★★★★ 5/5

Google

Wendy was absolutely fantastic, made the process of moving in seamless. Answered all our queries quickly and made sure everything was perfect for when we moved in

Callum · 6 January 2025 · John Shepherd Nottingham

★★★★★ 5/5

Google

We recently rented a property with John Shepherd and they have been nothing short of amazing with their help and support! I dealt with Olga, Michelle and Emily and they have been incredible. Thank you for making the move go so smoothly for us!

Rebecca · 1 January 2025 · John Shepherd Redditch (The Old Church)

★★★★★ 1/5

Trustpilot

Incompetenr

These guys are uncontactable. They are not available for urgent repairs. I have contacted them 4 times. Never use them.

Muhammad · 1 January 2025 · John Shepherd Sutton Coldfield