5/5
GoogleOlga was a great help in finding the flat and seemed knowledgeable about it. Very quick to respond any and all requests
Trusted Agent profile · Nottingham
Verified
John Shepherd estate agents in Birmingham, Solihull, Derby and 4 more
★★★★★
3,077 reviews across 11 offices and 4 platforms
John Shepherd has 11 offices, in Birmingham, Solihull (three offices), Derby, Redditch (two offices), Cannock, Nottingham and Royal Sutton Coldfield (two offices) (Nottingham). Together they have 3,077 reviews on four platforms, rated 4.2 out of 5 overall.
1,611
Reviews on Google
All 11 offices
4
Reviews on Yell
Business-wide
1,436
Reviews on Trustpilot
Business-wide
26
Reviews on allAgents
Business-wide
Our offices
John Shepherd's 11 offices, most reviewed first. Each has its own page.
- John Shepherd Birmingham33 Colmore Row, B3 2BS1,837 reviews · 433 on Google (3.9)201 in the last 90 days
- John Shepherd Solihull6/8 Drury Lane, B91 3BD1,677 reviews · 294 on Google (4.2)164 in the last 90 days
- John Shepherd Derby42 Queen's Rd, NG2 3DT1,638 reviews · 238 on Google (4.1)266 in the last 90 days
- John Shepherd RedditchThe Old Church, Ipsley Street, B98 7AA1,597 reviews · 198 on Google (4.6)168 in the last 90 days
- John Shepherd Cannock25/27 Wolverhampton Road, WS11 1AP1,545 reviews · 160 on Google (4.0)179 in the last 90 days
- John Shepherd Nottingham2 Gordon Road, West Bridgford, NG2 5LN1,501 reviews · 124 on Google (3.8)196 in the last 90 days
- John Shepherd Sutton Coldfield74B Walsall Road, B74 4QY1,447 reviews · 55 on Google (3.4)186 in the last 90 days
- John Shepherd Redditch (The Old Church)The Old Church, Ipsley Street, B98 7AA981 reviews · 76 on Google (4.2)156 in the last 90 days
- John Shepherd Royal Sutton Coldfield (Sutton Coldfield)Sutton Coldfield, B74 4QY955 reviews · 43 on Google (3.0)165 in the last 90 days
- John Shepherd Solihull (380)380, Stratford Road, Shirley, B90 4AQ875 reviews · 0 on Google155 in the last 90 days
- John Shepherd Solihull (6-8 Drury Lane)6-8 Drury Lane, B91 3BD862 reviews · 0 on Google156 in the last 90 days
Latest reviews from every John Shepherd office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleExcellent service from Olga and all the other staff. They’ve been very helpful throughout the rental process.
5/5
GoogleVery happy with the service and guidance from olga helping me to acquire this property , it was a pleasure to have olga's help , thanks steve marvin
5/5
GoogleExcellent service from Olga and all the other staff. They’ve been very helpful throughout the rental process.
1/5
GoogleCurrently renting and it has been a nightmare. I’ve asked to make a formal complaint / speak to a manager 5 or 6 times and they refuse to reply. Unfortunately, will have to get a solicitor involved
1/5
GoogleWould have given zero stars but wasn’t an option available! Woefully inadequate comes nowhere close to describing this abortion of a crooked company!
5/5
TrustpilotLease taken over by john shepherd …
My lease for the apartment from another estate agent was taken over by john shepherd in feb 2024 and Caitlin was absolutely wonderful and helpful. She was always responsive in emails and answered questions if needed . That’s a totally completely different experience from the previous estate agent . Well done Caitlin .
1/5
TrustpilotPoor Company, lack of care, no customer service.
Used as an agent for my property up until June 2022. Apologies for the late review. Found a tenant for me who was unsuitable and never paid his rent, trashed the property and wouldn’t leave. After doing some basic research myself I could see that they were a repeat offender. How they didn’t pick this up is a Joke. John shepherd took no responsibility for the client they found, were completely unhelpful and still charged me their monthly fee until it was resolved, (through no help of John Shepherd by the way) when I managed to get about 10% of my losses back.Would never recommend John Shepherd to anyone who wants a good company to look after their investment. Through their incompetence I lost around £5000 with renovations and loss of rent. Apologies again for the late review. I hope at least one person reads this and decides to go elsewhere.
5/5
GoogleExcellent service. Friendly and attentive staff. Thanks to Dipika for all the help .
Agent replied · 22 July 2026
Thank you from all the team for your 5 Star Review Rolanda, it's been our pleasure assisting you with your move. We wish you all the very best.
5/5
GoogleRating only, no written review.
Agent replied · 22 July 2026
Thank you from all the team for your 5 Star Review it's been our pleasure assisting you with your move. We wish you all the very best.
5/5
GoogleRating only, no written review.
Agent replied · 22 July 2026
Thanks for awarding us 5 stars, we appreciate you taking time out of your day to review our business Kishan.
5/5
GoogleThank you to Jane and wonderful team at Social Angels. As a local family run estate and letting agent, we appreciate the personal touch and guidance. We are confident that our new website will help our continuous growth, we are excited to work with you again soon for more exciting blogs. Lots of love Team Urban! #Hull
1/5
TrustpilotMickey Mouse Estate agents!
The seventh ring of Satans anus has nothing on how terrible this Estate agent is!
5/5
TrustpilotJohn Shepherd Estate Agents is…
John Shepherd Estate Agents is commendable. Their process from the beginning to the end is seamless. I am very pleased with their service, and will surely recommend the agents to family and friends for same service. Adeshina
5/5
GoogleI have been dealing with Myles for the past week and he very quickly found an ideal role for me, set-up the interview within 2 days of initial contact & we had offers and contracts sorted within a week. Would recommend Myles to anyone looking for roles in the property market. 10/10 service!
5/5
GoogleCrux have found me two new employees over the last year and have been great. Myles is my point of contact and he is professional, personable and really understands what we are about as a company and the type of person we are looking for. Would recommend Crux to anyone looking for staff in the property sector
5/5
GoogleMyles is a top professional, He found me the perfect job role in such a quick time. He helped and advised me throughout and answered every question i had, I will say he was very exceptional and deserves a pay rise or some sort of recognition for his hard work and effort. Thank you Myles!
1/5
TrustpilotTassi, but worse
Since Tassi was bought out by John Shepherd, my experience with them has gone rapidly downhill. Maintenance requests and contact form submissions are not actioned, phones are never answered, and if you even get in contact with someone through previous correspondence or guessing their new email address, they'll just stop responding when you've asked them questions.
Agent replied · 13 July 2024
Thank you for your review and we are sorry to hear of your recent experiences. We would welcome further information on your review, and would politely request that you write into the Property Management Director, Chris Blick on chris.blick@johnshepherd.com so further investigations can be conducted.
5/5
TrustpilotExceptional Dedication: Commending Lauren Foster's Professionalism and Support
I would like to extend my heartfelt gratitude to "Lauren Foster" for her exceptional dedication and professionalism. Lauren's hard work and meticulous attention ensured that I received prompt and thorough assistance. Her courteous and respectful demeanor throughout the process exemplifies her commitment to providing exemplary customer service. Lauren's efforts have truly made a positive impact, and I am thankful for her outstanding support.
5/5
TrustpilotLauren Foster top for customer care
Lauren Foster is incredibly professional and level of customer service is second to none. I hope the management at John Shepherd are able to recognise her efforts.Just the simple things, such as timely and meaningful communication makes a huge difference. Many thanks David
4/5
TrustpilotLauren is fabulous
My agent, Lauren, she is really nice and helpful during whole moving process, house viewing, doing paperwork and after moving in. She followed up everything and replied email really quickly. She said we can move in on 20th, and we actually collected the key on the day. After we moved in, she still keeps replying to my email if I have any questions.
5/5
TrustpilotIt was a great experience
It was a great experience, very smooth finding a new rent dwelling with John Shepherd Estate Agents in Nottingham. They are really friendly and professional. Dawn and Katie from the Nottingham office were very supportive and helpful finding me a new rent dwelling.I am very grateful for their support.I highly recommend John Shepherd Estate Agents in Nottingham.
5/5
TrustpilotAmazing and fast Tenancy process!
I'm Festus... John Shepherd Letting really made my process of getting a new house easy... Fast response towards mails, calling to update status of every application. In fact! I'd keep referring people to always make sure JS is patronised...
5/5
TrustpilotAttention to Detail
With the rental market fast becoming a zero profit and for many professional landlords a loss making business ...attention to detail is critical. Caitlin Macdonald and johnshepherd have remained attentive, proactive and thorough in the delivery of landlord management services greatly helping me to ride out these very difficult times. Thank you.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
Industry awards
John Shepherd and its branches won awards at EA Masters in one year, most recently 2020.
EA Masters winners in one year, the group and its branches: 2020.
EA Masters by year, 2020
2020 1 award EA Masters 2020 winners
- Award winning agency (1)EA Masters 2020
- West Midlands Lettings
Source: EA Masters winners lists, as published, linked by year.
Want John Shepherd to help?
Send John Shepherd a message.
Questions about John Shepherd
Which John Shepherd office has the most reviews?
Birmingham has the most, with 1,837 reviews rated 4.3 out of 5, followed by Solihull with 1,677.
Where are the John Shepherd offices?
The 11 John Shepherd offices, by town:
- Birmingham: 33 Colmore Row, Birmingham, B3 2BS
- Cannock: 25/27 Wolverhampton Road, Cannock, WS11 1AP
- Derby: 42 Queen's Rd, Derby, Nottingham, NG2 3DT
- Nottingham: 2 Gordon Road, West Bridgford, Nottingham, NG2 5LN
- Redditch: The Old Church, Ipsley Street, Redditch, B98 7AA
- Redditch (The Old Church): The Old Church, Ipsley Street, Redditch, B98 7AA
- Royal Sutton Coldfield (Sutton Coldfield): Sutton Coldfield, Royal Sutton Coldfield, B74 4QY
- Solihull: 6/8 Drury Lane, Solihull, B91 3BD
- Solihull (380): 380, Stratford Road, Shirley, Solihull, B90 4AQ
- Solihull (6-8 Drury Lane): 6-8 Drury Lane, Solihull, B91 3BD
- Sutton Coldfield: 74B Walsall Road, Royal Sutton Coldfield, B74 4QY
Has John Shepherd won any awards?
Yes. At EA Masters 2020 the group won Winner for Best Estate Agent Guide 2021 award winning agency, Lettings, West Midlands.
