5/5
TrustpilotCaitlin MacDonald has been exceptional…
Caitlin MacDonald has been exceptional with her customer service... very helpful and answers emails super fast. Thank you Caitlin
Trusted Agent profile · Nottingham
Verified
John Shepherd estate agents in Birmingham, Solihull, Derby and 4 more
★★★★★
3,077 reviews across 11 offices and 4 platforms
John Shepherd has 11 offices, in Birmingham, Solihull (three offices), Derby, Redditch (two offices), Cannock, Nottingham and Royal Sutton Coldfield (two offices) (Nottingham). Together they have 3,077 reviews on four platforms, rated 4.2 out of 5 overall.
1,611
Reviews on Google
All 11 offices
4
Reviews on Yell
Business-wide
1,436
Reviews on Trustpilot
Business-wide
26
Reviews on allAgents
Business-wide
Our offices
John Shepherd's 11 offices, most reviewed first. Each has its own page.
- John Shepherd Birmingham33 Colmore Row, B3 2BS1,837 reviews · 433 on Google (3.9)201 in the last 90 days
- John Shepherd Solihull6/8 Drury Lane, B91 3BD1,677 reviews · 294 on Google (4.2)164 in the last 90 days
- John Shepherd Derby42 Queen's Rd, NG2 3DT1,638 reviews · 238 on Google (4.1)266 in the last 90 days
- John Shepherd RedditchThe Old Church, Ipsley Street, B98 7AA1,597 reviews · 198 on Google (4.6)168 in the last 90 days
- John Shepherd Cannock25/27 Wolverhampton Road, WS11 1AP1,545 reviews · 160 on Google (4.0)179 in the last 90 days
- John Shepherd Nottingham2 Gordon Road, West Bridgford, NG2 5LN1,501 reviews · 124 on Google (3.8)196 in the last 90 days
- John Shepherd Sutton Coldfield74B Walsall Road, B74 4QY1,447 reviews · 55 on Google (3.4)186 in the last 90 days
- John Shepherd Redditch (The Old Church)The Old Church, Ipsley Street, B98 7AA981 reviews · 76 on Google (4.2)156 in the last 90 days
- John Shepherd Royal Sutton Coldfield (Sutton Coldfield)Sutton Coldfield, B74 4QY955 reviews · 43 on Google (3.0)165 in the last 90 days
- John Shepherd Solihull (380)380, Stratford Road, Shirley, B90 4AQ875 reviews · 0 on Google155 in the last 90 days
- John Shepherd Solihull (6-8 Drury Lane)6-8 Drury Lane, B91 3BD862 reviews · 0 on Google156 in the last 90 days
Latest reviews from every John Shepherd office
Newest first, from every platform, with the office each review is about. First names only.
Trustpilot1/5
TrustpilotBad experience at John Shepherd Lettings department Solihull
I have experienced the worst service from John shepherd Lettings team that anybody could possibly get . I am a professional lady in my 50’s just needing help and support in finding a home with the rental team in Solihull . In my experience with John shepherds at Solihull branch , I felt under valued , I was made to feelUncomfortable inquiring about properties , I was unsupported , dismissed on personal choices , not contacted and communicated with . The letting staff attitudes were totally unprofessional and unsupportive making me feelAs if I was the problem in calling them I strongly advise not to use this agent to prevent any similar experiences happening to yourselves . Please seek proper and professional support from another agent . I am writing these comments to prevent people experiencing the under valued attitudes and professionalism that will happen with John shepherd. 3/6/2024 Monique A
5/5
TrustpilotThe team at Derby office has been…
The team at Derby office has been awesome from my viewing to all the documentation stages, weldone to the team in general 👏
1/5
TrustpilotDO NOT GO WITH
I would never in a million year recommend this company the staff are shocking and the way they treat customers is appalling! I have fought with this company for 5 months over a £750 deposit that they refused to release to myself. My flat that they were supposed to manage and look after is and absolute DISGRACEFUL TIP, they never fixed any problems and if they did it was a half arsed job! My Tenant had called them multiple times with occurring problems asking them to fix them and no one ever got back to her! The reason for having a leasing agent is to take a weight of the Landlord's shoulders with one less issue to deal with! Leah and Julie (at the Sutton Coldfield branch) are an waste of time to even speak to! They truly do not care about helping anyone, they ignore multiple phone calls and emails! If you are looking for a lease agent to manage any property of your DO NOT use John Shepherd! If you ever decide to use them get ready to contact the Property Ombudsmen to file a complaint to try and get your Tenants deposit back because as soon as you want to end your agreement with them and change leasing agents or do all the work yourself it is going to be a ball ache and very stressful time getting that deposit back! Please learn from my mistake of going with them they are an utter joke!!!If I was able to give them 0 stars I would!
5/5
TrustpilotCan not fault this company at all…
Can not fault this company at all phoned for a viewing got 1 same day loved the property everything was dealt with so quickly from thursday to the following Friday into a new home cracking job on keep it up John Shepherd
5/5
TrustpilotLauren Foster
Lauren Foster has been managing my Birmingham apartment and has done a great job of chasing suppliers and tenants for information to get issues resolved. She is courtious, responsive and always willing to go the extra mile. She is a credit to the company.
5/5
GoogleGreat experience with John Shepherd, particularly we had good communication with Leah. She provided us with everything we needed to hear 😊 …
5/5
GoogleWe couldn’t be happier with all staff we have dealt with at John Shepherd. The whole process from viewing to picking up our keys was quick and easy and stress free. In all took about a week. The staff are so helpful and friendly yet professional. Thank you all so much 🌟🌟🌟🌟🌟 …
5/5
GoogleThe moving procedure was very fast and easy. Thank you very much Paula John.
5/5
Trustpilot5 STARS!!!
As a first-time buyer, I have valued Turkay’s kindness, patience and professionalism. Always responsive and super helpful! 5 STARS 🌟🌟🌟🌟🌟S.Mills
5/5
GoogleThanks Leah and team for providing a first class service, you went above and beyond what we expected, true professional service, well done !
1/5
GoogleI moved into a John Shepherd rental property in April and found that the property had rats. There was absolutely no urgency from John Shepherd to rectify the situation for me as a new tenant - pest control didn't attend the property until 5 days after the 1st rat was found. John Shepherd were terrible at answering the phone and there was no compensation provided for damage to my property by the rats. I wouldn't recommend John Shepherd to my friends, family or colleagues
5/5
TrustpilotPurchasing a property.
Turkay has been of great help in this process. Always quick to answer and get back to you regarding any queries you might have. Very open, talkative of the property, and positive, which is a rarity in this industry (especially when it comes to viewings).
5/5
GoogleI wrote a scathing review last week and must now apologise, I mistakenly thought that it was the agents that were at fault but it has now come to light that the landlord's mis communication was the problem. Lauren was extremely helpful and sorted out the problem in order to get our full deposit back.
1/5
GoogleHonestly probably one of the worst rental experiences I’ve ever had, rented with John Shepherd with my partner from October 2020 - April 2023 throughout this time we had numerous “property managers” who constantly palmed problems off onto one another. We had so many issues with the house dating back to Jan 2021 which included horrendous rising damp in the kitchen which then lead to black mould throughout, the tiles in the kitchen were constantly cracking due to water underneath them, we had water drenching the carpet around the entry to the kitchen due to a massive dip in the concrete underneath. I logged these issues in Jan 2021 and when we left in April 2023 these issues were still ongoing. Lauren Foster who quite frankly is the rudest estate agent I’ve ever dealt with told us that it was our fault that is was damp due to us not heating the property 24/7 which is just laughable considering the price of energy at the moment oh and we didn’t ventilate enough even though our bathroom window was always open to try and dry the constantly horrible wet damp bathroom out. If she’d of had it her way we should have had the heating on full whack and all the windows open in the middle of a cost of living crisis. When we left they then tried to charge us £350 for redecoration which was honestly ridiculous considering the decoration in the house was absolutely fine bar a few general wear and tear scuffs which the landlord should expect to incur when you rent a property out it’s like they expected it back like a show house… I’d like to add as well the house was not clean when we moved in especially the kitchen which was filthy. They also tried to charge us £18 for one light bulb and a shower curtain when leaving… I honestly couldn’t believe it where on earth are they plucking these prices from!? we had to go through a dispute with reposit which worked in our favour in the end however the whole situation was just a complete an utter farce. The way Lauren dealt with everything was a joke I constantly had to chase for updates and the emails I received from here were rude and unprofessional I will never use them again and am so thankful to finally be rid of the whole situation.
5/5
GoogleMichelle and the team at john Shepards have been amazing . Cant thank them enough for thier time and patience in securing my new home for Christmas .Very attentive , professional and down to earth . Thanks again Cal Tilley
5/5
GoogleCant thank you enough. Especially Emily who was patient and saw me all the way through the letting process after various viewings. Quick easy process to apply for the property that you select. Would deffo recommend. Thanks again 😊 …
5/5
GoogleExcellent service from the team at John Shepherd Redditch, especially Olga, helped me massively and continued to communicate the whole way through to my move in date keeping me updated with everything I needed to know and constantly reassuring with anything I would be worried about. Really would recommend.
5/5
TrustpilotSolihull office were great!
We had a very difficult sale, mainly due very poor conveyancers on both sides of the process leading to some very stressful periods for everyone involved Gary and the Solihull office dealt with these stressful situations brilliantly and go the sale over the line!
5/5
GoogleI would highly recommend John Shepherd from someone who is a potential buyer, professionalism is not a problem unlike many other estate agents, very welcoming upon viewing the property and able to provide a lot of information which clearly shows they take those extra steps to ensure that buyers feel confident in the service provided.
1/5
TrustpilotBeen with JS shepherd for a number of…
Been with JS for a number of years with little to no issues and excellent communication regarding any ongoing maintenance issues, but recent experiences have left me absolutely dumbstruck. Between 10 days to fix a hot water issue, to a current total 37 days and counting trying to obtain a new fob to access my building with continued empty promises of them chasing this up with property management, i have no words. Would have expected no hot water and a tenant unable to access their property may be considered somewhat emergencies but apparently not. Not sure if they're incompetent or just don't care.
5/5
TrustpilotGood company with great staff
Good company with great staff. Quentin was a wonderful guy.
5/5
TrustpilotHighly Professional and Friendly
I had a good viewing experience with Quentin and very prompt as well with time. He was able to answer the questions I had in mind as well
Agent replied · 30 April 2024
Thank you for your review.
1/5
GoogleHave lived in a property with these guys for over a year, we had a FIRE and they did not respond nor send someone out till 4 hours later. The Fire brigade and National grid both confirmed the property is UNSAFE and the electric was faulty and never completed to the standard expected. THEY REFUSE TO GIVE LANDLORDS DETAILS AND WE ASKED MONTHS AGO THE WORST PEOPLE WE HAVE EVER RENTED WITH NOT ONLY DID THEY GIVE US AN UNSAGE PROPERTY THEY ALSO DIDNT CHECK THE SMOKE ALARMS AND THIS WAS COVERED WITH MASKING TAPE THE WHOLE PLACE IS DISGUSTING
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
Industry awards
John Shepherd and its branches won awards at EA Masters in one year, most recently 2020.
EA Masters winners in one year, the group and its branches: 2020.
EA Masters by year, 2020
2020 1 award EA Masters 2020 winners
- Award winning agency (1)EA Masters 2020
- West Midlands Lettings
Source: EA Masters winners lists, as published, linked by year.
Want John Shepherd to help?
Send John Shepherd a message.
Questions about John Shepherd
Which John Shepherd office has the most reviews?
Birmingham has the most, with 1,837 reviews rated 4.3 out of 5, followed by Solihull with 1,677.
Where are the John Shepherd offices?
The 11 John Shepherd offices, by town:
- Birmingham: 33 Colmore Row, Birmingham, B3 2BS
- Cannock: 25/27 Wolverhampton Road, Cannock, WS11 1AP
- Derby: 42 Queen's Rd, Derby, Nottingham, NG2 3DT
- Nottingham: 2 Gordon Road, West Bridgford, Nottingham, NG2 5LN
- Redditch: The Old Church, Ipsley Street, Redditch, B98 7AA
- Redditch (The Old Church): The Old Church, Ipsley Street, Redditch, B98 7AA
- Royal Sutton Coldfield (Sutton Coldfield): Sutton Coldfield, Royal Sutton Coldfield, B74 4QY
- Solihull: 6/8 Drury Lane, Solihull, B91 3BD
- Solihull (380): 380, Stratford Road, Shirley, Solihull, B90 4AQ
- Solihull (6-8 Drury Lane): 6-8 Drury Lane, Solihull, B91 3BD
- Sutton Coldfield: 74B Walsall Road, Royal Sutton Coldfield, B74 4QY
Has John Shepherd won any awards?
Yes. At EA Masters 2020 the group won Winner for Best Estate Agent Guide 2021 award winning agency, Lettings, West Midlands.
