Trusted Agent profile · Nottingham
Verified
★★★★★
3,080 reviews across 11 offices and 4 platforms
John Shepherd has 11 offices, in Birmingham, Solihull (three offices), Derby, Redditch (two offices), Cannock, Nottingham and Royal Sutton Coldfield (two offices) (Nottingham). Together they have 3,080 reviews on four platforms, rated 4.2 out of 5 overall.
1,611
Reviews on Google
All 11 offices
4
Reviews on Yell
Business-wide
1,439
Reviews on Trustpilot
Business-wide
26
Reviews on allAgents
Business-wide
John Shepherd's 11 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleKatie was the agent that helped me through the process of buying my new flat as a student moving to Nottingham. She was so sweet and cooperative , always responded to my emails and made the process so smooth for me !
Thank you for your review Hannah of our services. We are delighted to read that you have been satisfied with the service! Wishing you all the best.
5/5
GoogleWe would recommend the Redditch branch! Olga was fantastic and very helpful. We never felt like we were asking silly questions. When it came to the key handover, she was out at the time but she left notes for Josh, who was equally as great to deal with and made the final bits very seamless. Thank you both!
Thank you for your review Peter, much appreciated. This has been shared with the team 🙂 …
5/5
GoogleJohn shepherd have been a great help into moving us into our new home. Thank you
Thank you for your review, good luck in your new home! 🏡 …
5/5
TrustpilotToday
Today, Jayvon came over for the semi-annual inspection.
Thank you for your review, it is great to see that the team have made you feel at ease with the inspection. 😊
5/5
TrustpilotBoth Megan and Gemma were very…
Both Megan and Gemma were very professional, whilst helping us through a smooth transition.
Thank you for your review of our services - much appreciated!
5/5
TrustpilotEllis and Kelvin are single handedly…
Ellis and Kelvin are single handedly running Uni2Rent Nottingham. Only two that will get anything done for you. Ask for them if you need anything sorting.
5/5
GoogleKatie has been very helpful, professional and managed to go through many problems with me and my Co tenant, great service.
1/5
TrustpilotIf I could leave zero stars I would
If I could leave zero stars, I would!
Hi Antje, Thank you for your review. We apologise that you feel that the service standard has not been met. We pride ourselves on providing the best service possible and therefore welcome you to email full details of the issues experienced to lily.johnson@johnshepherd.com so we can look into this further. Many thanks
5/5
GoogleIf I could rate 100 out 100 I would unfortunately I can only rate put of 5 stars, honestly it was the best experience being helped with such a patient, well spoken and very very helpful lady named Katie Walters, she honestly made my experience very calm and easy I really appreciate Katie Walters. Thank you
Thank you for your review Brandon, the contents of which have been shared with Katie and the wider team. We are pleased that the process was dealt with efficiently.
5/5
GoogleI recently sold a property via John Shepherd Estate and Letting Agents (Nottingham City). I dealt with Kayleigh and Stefan; both of whom were professional, efficient and communicative. As a first time seller, the experience could not have been better. I would well recommend Kayleigh and Stefan of the Sales Team at this branch.
Many thanks for your kind review Glen, much appreciated. The contents have been shared with the team. We are really pleased to read that the service received met expectations! 😊 …
5/5
GoogleWe have been using Acaboom for several years now. We view it as a crucial part of our listing process, its easy to use with high effectiveness. The team at Acaboom are a great partner, they are always on hand to help and assist us. I would highly recommend.
5/5
GoogleAcaboom has been a great addition to our client journey, helping us present our services in a more engaging way. The team is always helpful and quick to respond whenever we have questions. It’s a reliable tool that supports our day-to-day work and adds real value to our process.
5/5
GoogleRating only, no written review.
5/5
TrustpilotSuper impressed!
I had Kelvin sort out my rental property, all the way from aiding with viewings to ensuring our contract process was as quick and efficient as possible when working to our short notice timings. I could not have asked for anyone better! He was amazing at communicating with us throughout the process and went above and beyond to make this sure this was the best experience possible, big shout out to him!
Thank you for your review Sophie, much appreciated. The feedback has been shared with Kelvin. Wishing you all the best in your new home. 😀
5/5
TrustpilotThank so much to Kelvin Zakeyo
Thank so much to Kelvin Zakeyo, he’s been the best sorting everything for us even with us wanting to move in asap and sign last minute. He’s really helpful and very quick to sort things. Made everything smooth and easy. Really good at what he does and super friendly/easy to communicate with. Thank you!
Dear Amy, thank you for your review. Wishing you well in your new home!😀
4/5
TrustpilotHelpful when collecting keys
Arabel (Nottingham) was very helpful when I arrived to collect my keys
Thank you for your review of our services! Arabel has been made aware! 😀
5/5
GoogleChristina from property management was incredibly helpful in assisting me with expediting the process of leaving the property sooner. She was professional, responsive, and made everything much easier during what could have been a stressful time. Really appreciated her support!
Thank you for your review Damian, we are glad to hear you had a smooth experience. All the best, John Shepherd
5/5
TrustpilotI had an issue with my shower
I had an issue with my shower, and Sam Richards from John Shepherd Burton on Trent was extremely helpful throughout the whole process. They responded quickly, arranged everything smoothly, and made sure the repair was handled without any hassle. Their professionalism and clear communication made what could have been a stressful situation very easy. I really appreciate the support and would highly recommend their service!
5/5
TrustpilotSam Richards at Burton cannot do enough…
Sam Richards at Burton cannot do enough for us as landlords, nothing is ever too much. We have a large portfolio which brings its own risks but tenant rent arrears are never an issue. Highly recommended these guys.
5/5
TrustpilotKelvin is the best agent I’ve had
Kelvin has made this experience to much better for me, although he may be new, he is a natural at this. He just knows what he’s doing. He’s friendly and he tries his absolute hardest with the knowledge that he has to make the moving in process go effortlessly and efficiently.
Thank you for your kind feedback which has been shared with Kelvin. Good luck in your move! 😊
5/5
GoogleWe cannot thank Jenna enough for all of her help with the sale of our home, but also the purchase of our forever home! Jenna was absolutely fantastic throughout the whole process, and made it totally seamless. Jenna constantly communicated with us, solicitors and buyers and went above and beyond. Really grateful for making what is usually a stressful time, so easy for us!
Thank you Ellie for your very generous feedback. It was a pleasure to provide and be recognised for the service we provide. We wish you well in the future and you know where we are should you need our service again. Best wishes,
5/5
GoogleWe would recommend the Redditch branch! Olga was fantastic and very helpful. We never felt like we were asking silly questions. When it came to the key handover, she was out at the time but she left notes for Josh, who was equally as great to deal with and made the final bits very seamless. Thank you both!
Thank you for your review Peter, much appreciated. This has been shared with the team 🙂 …
5/5
GoogleI would highly recommend John Shepherd Lettings, I have been dealing with the Lettings team for approximately 8 years. My property manager Lois Molloy is superb. It’s great to work alongside Lois dealing with the day to day issues of property letting. It’s reassuring to have her support and experience on hand. I wouldn’t hesitate to recommend other Landlords to Lois and her team.
Many thanks for your review David, it is great to hear you have had such a good experience with us. We will ensure that the feedback is given to Lois and the team!
1/5
GoogleDisappointed in the rentals department, when enquiring about a property via telephone call and email, no response received, even when we chased and were told we would receive a return call. Poor customer service. From reading the other reviews it is clear that any prospective tenants or existing tenants are treated poorly. We will avoid at all costs Further to the response below 👇 isn’t it amazing how a bad review can prompt action. Unfortunately you should have done the right thing in the first place (as per all the other reviews below) and not tried to redeem yourself once a poor experience has been posted online. I won’t be making contact as I do not wish to engage with such a poor company. Sort your team out! Maybe some customer service training (in the area of communication would be a good place to start)
Hi Lucy, thanks for your review. We value customer feedback which enables us to enhance our services where required. Can we please ask that you email lily.johnson@johnshepherd.com with full details so we can investigate this matter. Many thanks, John Shepherd
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
John Shepherd and its branches won awards at EA Masters in one year, most recently 2020.
EA Masters winners in one year, the group and its branches: 2020.
EA Masters by year, 20202020 1 award EA Masters 2020 winners
Source: EA Masters winners lists, as published, linked by year.
Send John Shepherd a message.
Birmingham has the most, with 1,838 reviews rated 4.3 out of 5, followed by Solihull with 1,679.
The 11 John Shepherd offices, by town:
Yes. At EA Masters 2020 the group won Winner for Best Estate Agent Guide 2021 award winning agency, Lettings, West Midlands.
