John Shepherd estate agents in Birmingham, Solihull, Derby and 4 more

★★★★★ 5/5

Trustpilot

ARTI from notts branch was really…

ARTI from notts branch was really helpful and maintainance team were quick to respond to our needs.

Sohail · 22 September 2025 · John Shepherd Derby

★★★★★ 5/5

Trustpilot

We were extremely impressed with the…

We were extremely impressed with the level of service provided by Arti from the Nottingham branch. They was highly professional, attentive, and ensured that all our queries were dealt with efficiently. In addition, the maintenance team demonstrated excellent responsiveness, attending to our needs quickly and carrying out the required work with a high standard of professionalism.

Mohammed · 22 September 2025 · John Shepherd Derby

★★★★★ 5/5

Trustpilot

ARTI from notts branch was really…

ARTI from notts branch was really helpful and maintainance team were quick to respond to our needs

Daud · 22 September 2025 · John Shepherd Sutton Coldfield

★★★★★ 5/5

Trustpilot

Great service very helpful and a brilliant maintenance team

Good communication and got the job done with a brilliant maintenance team

Anj · 21 September 2025 · John Shepherd Royal Sutton Coldfield (Sutton Coldfield)

★★★★★ 5/5

Google

Great experience from beginning to end! Fantastic communication and customer service. 5☆

Donna · 21 September 2025 · John Shepherd Redditch

★★★★★ 5/5

Google

Communication with Ash was always easy. All questions were answered professionally and quickly. Honest all the way through and lead to a speedy process. Very positive experience, would recommend

Ryan · 21 September 2025 · John Shepherd Redditch

★★★★★ 5/5

Google

Outstanding service. Very efficient. After my first call, they arranged a time to meet at my rental property. They provided very detailed explanations and provided clear quotes for each project. A very professional company. They rented my property out within the first week. They are very respectful to their clients and provide a clear handover for each step of process.

Fortune · 21 September 2025 · John Shepherd Redditch

★★★★★ 5/5

Google

I have thoroughly enjoyed my time working with Jane and her team! Her knowledge of social media and the property industry is truly exceptional. They have helped me grow my business significantly, so for that I am forever grateful. Jane is also extremely easy to get hold of, which is so important for a new business owner like myself. I can't recommend them highly enough!

Cvjss2 · 21 September 2025 · John Shepherd Solihull

★★★★★ 5/5

Google

We are relieved that Jane is handling our social media posts. She just “gets it” and prepares content as necessary.

Sanjeev · 21 September 2025 · John Shepherd Solihull

★★★★★ 5/5

Google

We’ve had the pleasure of working with Jane for the past 8 months, during which she has consistently provided engaging and relevant content for our blog and newsletter. Her depth of knowledge and clear understanding of each task have truly stood out, and every project has been delivered promptly and to a high standard.

Emoov · 21 September 2025 · John Shepherd Solihull

★★★★★ 5/5

Google

Jane is always full of ideas and has elevated our presence across our social media channels over the last couple of years. I would highly recommend Jane and her team.

R · 21 September 2025 · John Shepherd Solihull

★★★★★ 5/5

Google

We really enjoy working with Jane and her team - they are responsive, creative, and always proactive with new ideas to grow our social media. Their communication is excellent and they make the whole process a pleasure. Highly recommended.

Sara · 21 September 2025 · John Shepherd Solihull

★★★★★ 5/5

Google

We cannot thank Jane enough for the incredible support she has provided to our company. From the outset, she has been nothing short of amazing. Her deep knowledge of current laws and legislation has been invaluable in helping us navigate complex regulatory changes with confidence. Jane has shown exceptional patience and professionalism throughout our time working together. She took the time to thoroughly understand our business and offered thoughtful, practical advice that has directly contributed to making our company more efficient, compliant, and ultimately, more profitable. We truly appreciate her dedication and expertise. Jane is highly recommended to any business looking for knowledgeable and reliable guidance. She has made a significant positive impact, and we are extremely grateful for her ongoing support. Annie ( Lettings Director )

Tatlers · 21 September 2025 · John Shepherd Solihull

★★★★★ 5/5

Google

Recently moved, some minor issues with previous tenant but 5 star for handling issues professionally.

S · 21 September 2025 · John Shepherd Cannock

★★★★★ 5/5

Google

Very nice accommodation lovely it

Muhammad · 20 September 2025 · John Shepherd Derby

★★★★★ 5/5

Trustpilot

Kelvin Zakeyo

Kelvin Zakeyo, was an amazing negotiator walked me through the viewing very professionally and the place itself is perfect. And when I said I’d love to move in on the same day he was very cooperative and ready to make it happen , I’m very thankful

Gloria · 19 September 2025 · John Shepherd Solihull (6-8 Drury Lane)

★★★★★ 1/5

Trustpilot

LANDLORDS BEWARE !! Unreliable Management and Substandard Contractors

I would strongly advise landlords to avoid this agency. In my experience they provide very little support and seem more interested in collecting fees than actually managing properties. Maintenance issues were handled poorly, and using unreliable contractors whose work was substandard. If you are a landlord looking for a proactive, professional service, I would recommend looking elsewhere.

MW · 19 September 2025 · John Shepherd Solihull (6-8 Drury Lane)

★★★★★ 5/5

Trustpilot

Ellis who I saw today was very pleasant…

Ellis who I saw today was very pleasant and well mannered. He helped me receive my parking pass this morning and although he was already dealing with another tenant he still made sure to greet me and ensured that he would deal with me next. Although it was a wait, granted he was busy, he was apologetic and very kind.

Freya · 18 September 2025 · John Shepherd Solihull (6-8 Drury Lane)

★★★★★ 5/5

Trustpilot

great experience with Ellis

I had a great experience with Ellis, he was really helpful with sorting out my room and handled everything in a very professional manner, he was quick to solve issues and made the whole process smooth and less stressful, really appreciate all his help, thank you Ellis!

Shai · 18 September 2025 · John Shepherd Solihull (6-8 Drury Lane)

★★★★★ 5/5

Google

the entire process was smooth, well organised, and stress-free from start to finish.

Ayokunle · 16 September 2025 · John Shepherd Birmingham

★★★★★ 1/5

Google

The worst estate agents I have ever dealt with. I inherited a property to understand that they had an incredibly poor relationship with the tenant, negligent would be the perfect word. I visited with two property managers and I needed to mediate a shouting match between a furious tenant and the reactionary property managers. Things did not improve over the following 18 months whilst the probate process continued. The contact with the tenant was non existent, emails went weeks without answer, the number of out of office emails the property managers autoreply is in the majority. I managed to speak to the directors of the business a few times, which resulted in small steps forward. Due to these communication difficulties, and the complete breakdown in trust from the estate manager in John Shepherd, the tenants' keys have still not been recovered. There is outstanding rent in the tens of thousands owed to the executors of the estate. Worryingly for new clients, John Shepherd had lost the copy of the keys they held, and thus the tenant was the only person with access to the house. Additionally, the property managers sent over the full unredacted file from the tenant to my solicitors, so we have every piece of personal information on the tenants. Beware of ever using John Shepherd to rent from, or let with.

David · 16 September 2025 · John Shepherd Sutton Coldfield

★★★★★ 1/5

Google

Standardless service Disappointed with Lack of Service, Avoid if Possible I recently rented a property through John Shepherd Lettings @ £1300 p/m, and the experience has been frustrating from the start. There was no handover when I moved in, leaving me without essential information about the property. I contacted them on Monday to address this, particularly regarding the fact that I had no heating. They assured me that someone would get back to me, but five days later, I’m still waiting. Being left without heating in the middle of winter is unacceptable, and the lack of communication from the agency has made the situation even worse. I expected a professional service, but instead, I’ve had to chase them for basic support. If you’re considering renting through John Shepherd Lettings, think twice. Their poor service and lack of responsiveness have made this an incredibly stressful experience.

Aseem · 16 September 2025 · John Shepherd Sutton Coldfield

★★★★★ 1/5

Google

Incompetent, unprofessional, pathetic - they are a joke! Reported issues are ignored, when they promise they will back, they never back, they have problem with arranging even simply repairs in reasonable timeframes. If there are more issues, they are lost, it is too complicated for them to manage, so, waiting a half of year or a year for something, it is their standard. Their strategy are: excuses, empty promises and silence/ignoring part of the message/email. And on the end they blame tenant for their failure. I strongly discourage using their service.

LunaLeche · 16 September 2025 · John Shepherd Sutton Coldfield

★★★★★ 1/5

Google

I had a completely unprofessional experience with John Shepherd Estate & Letting Agents regarding a rental property in the Gravelly Hill area. On June 23rd, I submitted a viewing request through Rightmove for a flat where I fully met all the pre-qualification criteria mentioned in their listing, including income, move-in date, and tenant profile. Since I received no response, I went in person to their office on June 24th. They confirmed that my request was in their system and told me I would be contacted later that day to arrange a viewing. That call never came. I followed up again by email on June 25th, which was also ignored. Meanwhile, I tried calling multiple times during working hours, but their phone line appears to be permanently down. It always plays a message saying no one is available, with no way to leave a voicemail. This is not only unprofessional, it makes them completely unreachable. To make matters worse, the listing was marked as "out of market" on June 25th without any notice or explanation. I was never informed if the property was let, withdrawn, or if I was being considered at all. No courtesy email, no update, nothing. I made every effort to follow their process, I showed genuine interest, I visited their office, followed up in writing and by phone, and I met all their listed requirements. In return, I received complete silence and zero transparency. This is not just poor service, it is a total lack of respect for applicants. If you are a prospective tenant, I strongly advise caution when dealing with this branch. My experience showed a complete breakdown in professionalism, communication, and basic standards of letting practice.

Daniel · 16 September 2025 · John Shepherd Sutton Coldfield