Trusted Agent profile · Nottingham
Verified
★★★★★
3,080 reviews across 11 offices and 4 platforms
John Shepherd has 11 offices, in Birmingham, Solihull (three offices), Derby, Redditch (two offices), Cannock, Nottingham and Royal Sutton Coldfield (two offices) (Nottingham). Together they have 3,080 reviews on four platforms, rated 4.2 out of 5 overall.
1,611
Reviews on Google
All 11 offices
4
Reviews on Yell
Business-wide
1,439
Reviews on Trustpilot
Business-wide
26
Reviews on allAgents
Business-wide
John Shepherd's 11 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleVery satisfied from John Shepherd people. Professional and helpful, they resolved and actioned every issue and request we had immediately and with the best way. Highly recommended.
Thank you for your review of our services, much appreciated!
5/5
TrustpilotGreat lettings team
From the viewing of the property to moving in to help with getting my deposit back. They have been great. Special thanks to Maisy and Charlotte, who have gone above and beyond.
Thank you for your review of the services received, this is much appreciated and has been shared with the team. All the best in your future home!
5/5
GoogleFantastic Service from Lauren & Wendy! I found John Stepherd after doing some research online. Communication has been fantastic and Wendy is an absolute joy to speak to. Managed to let our property to a fantastic tenant in less than a month …
Kunal Dattani, thank you so much for the positive review!
5/5
GoogleWe have had a great experience with John Shepherd Estate Agents. Their Lettings Department staff are highly efficient, whether it's bringing a new property to market or handling an existing contract replacement, everything is completed …
Hong Zhao, thank you for the high star rating!
1/5
GoogleLooking back, we should have listened to the other reviews that warned about this place. When it came to the end of our tenancy, the agency tried to charge us £220 for cleaning even though we left the property as clean as it was when we …
Hi Naala, we appreciate your honest feedback, as we are always looking for ways to improve. If you email birmingham@johnshepherd.com with your name and property details we can look into this matter further.
1/5
GoogleStill waiting for a replacement sofa after 6+ months! The living room sofa was broken when I moved in, which I reported later to the …
Rachel Yu, we regret to hear that you had this experience with us.
1/5
GoogleIf you want to deal with an **unprofessional agency that ignores your requests and emails and unfairly imposes landlord costs on tenants, then this is the perfect agency for you. …
Amid Moghaddasi, we regret to hear that you had this experience with us. We only operate within the legislation parameters, please email birmingham@johnshepherd.com to discuss your matter further. If you supply your name and property address we can assist you with your issue.
5/5
GoogleThank you to Nathanael Delahaye and Claire and Megan and Arron. I am so happy that my spotlights got replaced,I am very grateful. I know you …
5/5
GoogleI recently worked with Muhammad Fahad from John Shepherds Estate Agents, and I couldn’t be happier with my experience thus far. He was incredibly professional, answered all my questions and has made the entire process of finding a flat …
5/5
GoogleI recently had the pleasure of working with Megan, a real estate agent who truly made my leasing experience in the UK outstanding. From the moment we started, Megan immediately grasped what I was looking for and went above and beyond to …
5/5
GoogleOutstanding Service from Sophia Tong and John Shepherd, Highly Recommended! I recently had the pleasure of working with Sophia Tong to find a flat to rent …
Andrea Timpani, reviews like this give us motivation and help us ensure we provide high-quality care.
5/5
GoogleJohn Shepherd has been managing my flat in Birmingham city centre, and overall, they’ve done a good job. From the beginning, they’ve been responsive and helpful, definitely better than competitors, based on what I’ve heard. I’d like to …
Dear Monika, thank you so much for your kind review of our services. Alisha has been shared your feedback, as have the wider team. It is great to hear that the situation was dealt with in such a timely manner. 😊 …
1/5
GoogleTerrible service. They had a leak in one of the properties they managed. Even though all engineers agreed it was coming from their property, they dragged their heels in getting anything resolved. Didn't bother to send any reports, their …
Hi Bhajaneeque, Thank you for your review. Can you please send details to lily.johnson@johnshepherd.com so we can look into the address and outstanding issues. Thanks
1/5
GooglePLEASE AVOID THIS COMPANY AND ANY PROPERTY MANAGED BY IT !!! I had no hot water (broken shower & boiler) for 4 months (in the middle of …
Hi Kay, thank you for your review. Can we please request that full details are sent to lily.johnson@johnshepherd.com to investigate the extent of the issues raised as soon as possible. Thanks, John Shepherd
1/5
GoogleFor 9 days, Simon, who was responsible for my case, told me that he could not reach the landlord. In the end, he said that the landlord refused me simply because I had just graduated from university. During this period, I had to stay in an …
Hi Serhat, Thanks for your review of our services. Can I please ask that full details are emailed to lily.johnson@johnshepherd.com so we can look into this further, we do not have a member of staff by the name of Simon so are keen to get this resolved as soon as possible with correct details. Thanks, John Shepherd
5/5
GoogleJohn Shepherd manage two of my flats. They are always helpful and efficient, alert me to any problems before they happen, and deal with them effectively, especially when I'm away.
Thank you for your review of our services, we are pleased to hear that the experience received has met expectations! 😄 …
1/5
TrustpilotI wouldn’t advise anyone to use this…
I wouldn’t advise anyone to use this company for letting their property, and this is why!
Thank you for your review. We are sorry to read of the experience shared. At John Shepherd, we strive to provide a positive and helpful experience for every customer, and it’s clear we fell short in this instance. Please know that your feedback is taken seriously. We are actively reviewing the situation internally to understand what went wrong and ensure this doesn’t happen again. If there is anything we can do to make this right, or if you still need assistance with your original issue, please let us know and we’ll prioritise resolving it immediately. Please feel free to contact us if you wish to discuss further or there are any queries outstanding. Many thanks, John Shepherd
5/5
GoogleDear John Shepherd, Good morning , I would like to take a moment to express my sincere appreciation for Hana. She has been extremely helpful and works very hard to support customers . Best regards, Ali Alsaygh
Thank you for your review of the service received from Hana. This has been shared with Hana!
1/5
GoogleThe worse agents in the country. Avoid at all costs!!!!! …
Dan Jamison, thank you for taking the time to leave us feedback about your experience with us. If you can email nottingham@johnshepherd.com with your details and the property address we can look into this matter.
1/5
GoogleAVOID AT ALL COSTS. i have never ever.. seen an agency that LIES so much. They never pick up the phone. To say that dealing with them is a Nightmare would be a gross understatement. …
1/5
GoogleJohn shepherd’s Nottingham Student services have been horrendous. Overcharged us rent as our tenancy was less weeks than we paid for. Tried getting in contact for the past 4 months and have heard nothing back. Now they aren’t even answering …
Hi Jessie, thank you for your review. Apologies to read of the experience you have had with us. Can we please request that you email lily.johnson@johnshepherd.com with full details so we can look into this for you. Thanks, John Shepherd
1/5
GoogleThis company is not trustworthy. Poor communication & professionalism. Could not possess my property- served notice wrong my agents, second time court struck out claim as agents failed to serve deposit prescribing information to tenant. I …
Switch Clips, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. If you email nottingham@johnshepherd.com with your name, address and contact details we can look into this further for you.
5/5
GoogleI honestly can’t thank Sophia Oliver at John Shepherd Lettings enough. After five months of looking for a place and getting nowhere, I was feeling totally drained. Applications went in, but nothing ever came back. I started thinking it just …
Philip Liyayi, we're so glad that we were able to go above and beyond your expectations!
5/5
GoogleHighly recommend this letting agency for anyone who is seeking a place to let or rent while being understood of your requirements with an extra touch of humanity. …
Shaien Ummehani, thank you so much for your high rating!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
John Shepherd and its branches won awards at EA Masters in one year, most recently 2020.
EA Masters winners in one year, the group and its branches: 2020.
EA Masters by year, 20202020 1 award EA Masters 2020 winners
Source: EA Masters winners lists, as published, linked by year.
Send John Shepherd a message.
Birmingham has the most, with 1,840 reviews rated 4.3 out of 5, followed by Solihull with 1,682.
The 11 John Shepherd offices, by town:
Yes. At EA Masters 2020 the group won Winner for Best Estate Agent Guide 2021 award winning agency, Lettings, West Midlands.
