Trusted Agent profile · Nottingham
Verified
★★★★★
3,080 reviews across 11 offices and 4 platforms
John Shepherd has 11 offices, in Birmingham, Solihull (three offices), Derby, Redditch (two offices), Cannock, Nottingham and Royal Sutton Coldfield (two offices) (Nottingham). Together they have 3,080 reviews on four platforms, rated 4.2 out of 5 overall.
1,611
Reviews on Google
All 11 offices
4
Reviews on Yell
Business-wide
1,439
Reviews on Trustpilot
Business-wide
26
Reviews on allAgents
Business-wide
John Shepherd's 11 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotLara's a great property manager
I moved in recently and my property manager Lara Soarswhite has been really helpful. They were some things that needed to sorted out, and she has been understanding and quick to respond with solutions.
Thank you for your review of our services. We are delighted that your experience has been of a high standard and Lara has provided a great service!
4/5
TrustpilotQuick responses by
Thank you for your review of our services!
1/5
TrustpilotDreadful company
Dreadful company. Took my deposit and as I didn't pass the affordability check the landlord decided not to rent me the property. It's been around 4 weeks now and I've emailed them and nobody has got back to me after initially asking for my bank details so they can refund me.
1/5
Google*DO NOT DO BUSINESS WITH UNDER ANY CIRCUMSTANCE* I lived in Nottingham for 5 years, between 2020 and 2025, due to university and …
Hi Kieran, thanks for your review of our services. We are sorry to read that the nature of the review has the contents it does. We do want to ensure that all clients receive the best possible service and are sorry that this wasn't at the … More
5/5
GoogleKatie was amazing to work with throughout the whole process!! She made everything really straightforward and took the time to explain things clearly, which I really appreciated. …
Hi Renad, this is a lovely review to read and we are delighted that this was the service you received. Katie and the wider team have been made aware and we hope that the move in process went smoothly and you are settled into your new home! 😊 …
1/5
GoogleThe photos attached are the condition the property was in upon moving into. Our tenancy started in August with uni-2, a branch of John Shepherd. Aarti Sharma, our property manager, which has refused to respond to any email since beginning …
Many thanks for your review of the service received, we value feedback to ensure that clients receive the best service possible. Having looked into this further, I am aware that a call was arranged to discuss the issues raised and you … More
1/5
TrustpilotPoor
Currently having a really poor and frustrating experience with John Shepherd Nottingham. Communication rubbish and customer care rubbish. My sons tenancy ended in June 25 and it's now 8th Nov and no sign of any deposit being returned. Assumedly there is an problem, but JS can't even communicate that there is an issue. On the occasions it is possible to get through, personal phone messages left with with other staff for Saskia not returned. Voice mail not returned. No follow up from a visit by the son to the office. I'm not naive enough to assume there isn't an issue, although I be curious to know why. Saskia/JS - please provide an update.
Thank you for your review of the services received of the service Ian, please can you share property details with lily.johnson@johnshepherd.com so we can ensure this is looked into promptly for you. Thanks, John Shepherd
5/5
GoogleAmazing and friendly team. Issues resolved effectively and professionally. No sneaky estate agent fees. Just honesty and transparency when dealing the Ewe move team.
Dear Mohammad, Thank you for your fantastic review! We're thrilled to hear about your positive experience with our team. At EweMove, we pride ourselves on our commitment to honesty, transparency, and professional service. It's heartening to know we've met your expectations! Best wishes, The EweMove Team
5/5
TrustpilotMy experience with housing
My group had a great experience with John Shepherd and found the perfect house. Joe Farrar was extremely useful he showed us lots of potential houses, constantly communicated and helped with every step of the housing process. I would really recommend.
Thank you for your review received of the services received by our team. They have been shared with the team and we wish you well in your new property!
4/5
TrustpilotTreated with respect.
Most of my contact has been through Maisy. The requests I have made have been handled promptly. This is an ongoing business and must have got quite tiresome but Maisy always treated me with respect.
Thank you for your review of our services, they are greatly appreciated.
5/5
GoogleRating only, no written review.
Thank you for your review!
5/5
GoogleSpecial appreciation to Ms.Sophia of the great support she had provided which helped to get an outstanding service.. well done
5/5
GoogleRating only, no written review.
5/5
GoogleJenna has been absolutely fabulous! Gentle reminders here and there, always replied very quickly all in all excellent service
Thanks for this great review, Alex. We're so pleased that you were satisfied with our service and found us pleasant to deal with. Your feedback is very much appreciated. Best wishes,
5/5
GoogleJenna was absolutely brilliant! Always at the end of phone to keep us posted on timelines and changes with such professionalism. She really helped to pull it all together
Thank you for taking the time to share this wonderful feedback, Sharon. We pride ourselves in being a communicative & approachable branch of estate agents, so it's lovely to see this showcased in your feedback. If you ever need our assistance with anything, then please do not hesitate to get in touch. Best wishes,
5/5
GoogleElisha and Megan from John Shepherd were really helpful with my move in process. Prompt with communication and support. It was all a smooth process.
Thank you for your review of the service received Umair, much appreciated! Wishing you well with your new home. 🙂 …
5/5
GoogleMy parter and I were looking at properties to rent and we contacted Kohn Shepherds for a property that we liked. The viewing was conducted by Sophia who was super sweet and took the time to explain the process. Very happy with the experience:)
Thank you so much for your review of our services, they are appreciated and we are delighted that the service received was that of the expected standard. 😄 …
5/5
TrustpilotCarried out the repair fairly quickly…
Carried out the repair fairly quickly and was informed when and who was coming to do the repair
Thank you for your review of our services Paul, we are pleased that the repair was dealt with.
5/5
GoogleJust want to say that I have been working Lois and Jo at Johnshepherds and would highly recommend them to manage your properties. They have been truly amazing. Thank you so much guys.
Thank you for your review Adam, much appreciated. This has been shared with the team!
5/5
GoogleVery professional and reliable service with Sophia at John Shepherd agency
Thank you for your review of our services, we are pleased that the service received was of a high standard! 😃 …
1/5
TrustpilotPaid Deposit, No Property, Poor Experience
I had an incredibly frustrating experience with the Solihull branch of John Shepherd Lettings. After viewing a property, we submitted a holding deposit of £196.15, provided all necessary documentation including employer references and guarantor details, and completed all referencing checks, only to be told later that we do not meet the landlord’s criteria.
Thank you for your review of the service received Holly. Can you please share full details including address with lily.johnson@johnshepherd.com so we can look into this further and investigate full details of the issues raised? We look to ensure that the service provided is that of the highest standard so want to ensure that this was met. Thanks, John Shepherd.
5/5
TrustpilotI had a great experience working with Tom Francis
I had a great experience working with Tom Francis as my letting agent. He was always professional, friendly, and very easy to communicate with. Tom kept me well-informed throughout the entire process and took the time to clearly explain everything, which made things much smoother and less stressful. I really appreciated his responsiveness and attention to detail, it made a big difference.
Thank you so much for your review of the service Tom provided to you. It is great to read that the service met expectations. Wishing you well in your new home 🙂
5/5
GoogleTom at John Shepherds was fantastic , we were on verge of moving away as couldn't find a property due to a section 21 , I phoned John Shepherd and viewed house same day and everything was completed in 2 weeks . Over the moon with there service
Thank you for your review of our services provided by Tom, this is great to read and we are glad it has been a positive experience. Wishing you well in your new home! 🏠 …
5/5
TrustpilotI have been renting with John Shepherd…
I have been renting with John Shepherd for 5+ years in redditch and I have to say it has been so straight forward. Even to the point when myself and partner found another property to rent under the John shepherd agency we jumped at the opportunity.
Thank you for your review of our services. They are greatly appreciated and have been shared with the team. Wishing you well in your next home!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
John Shepherd and its branches won awards at EA Masters in one year, most recently 2020.
EA Masters winners in one year, the group and its branches: 2020.
EA Masters by year, 20202020 1 award EA Masters 2020 winners
Source: EA Masters winners lists, as published, linked by year.
Send John Shepherd a message.
Birmingham has the most, with 1,840 reviews rated 4.3 out of 5, followed by Solihull with 1,682.
The 11 John Shepherd offices, by town:
Yes. At EA Masters 2020 the group won Winner for Best Estate Agent Guide 2021 award winning agency, Lettings, West Midlands.
