John Shepherd estate agents in Birmingham, Solihull, Derby and 4 more

★★★★★ 1/5

Trustpilot

Maintenance

A very disappointing experience with the Birmingham branch. I’ve been reporting several maintenance issues for over a month, including a faulty bathroom vent with black soot, a jammed window, and overhead shower heating problems. I still have no clear updates. Communication is extremely slow, sometimes with 10+ days of no response. Only minor fixes have been done while the urgent issues remain unresolved. As a tenant hoping to extend my stay, the lack of action and communication has been very frustrating. I hope the company improves its responsiveness and takes tenant concerns more seriously.

Ahalya · 1 December 2025 · John Shepherd Derby

★★★★★ 5/5

Google

Jenna was consistently amazing in the support she gave us for the purchase of our house, throughout the whole process, from the first viewing to being there on move day with the keys. Was always available and proactive, with clear, honest and timely comms, and really helped push things along when needed. I cannot recommend Jenna enough. The best Estate Agent I have ever dealt with, by a country mile. Thank you :)

Tamsin · 30 November 2025 · John Shepherd Solihull

★★★★★ 1/5

Google

In the process of finding a flat. Application filled in and suddenly I’ve been ghosted. I have sent countless emails but no replies

Mustafa · 30 November 2025 · John Shepherd Birmingham

★★★★★ 5/5

Google

Excellent service from start to finish. Sophia was fast, professional, and very helpful in completing all the process with ease. I strongly recommend her to anyone looking for a place to rent.

Rami · 30 November 2025 · John Shepherd Derby

★★★★★ 5/5

Google

Tom was attentive and reliable. A real asset to John Shepherd. Huge thanks.

Ramandeep · 28 November 2025 · John Shepherd Cannock

★★★★★ 5/5

Trustpilot

Great service

Tina is my property manager - excellent, responsive and empathetic!

Vishnu · 26 November 2025 · John Shepherd Derby

★★★★★ 5/5

Google

All the staff were Really helpful. Thanks

Azzha · 25 November 2025 · John Shepherd Sutton Coldfield

★★★★★ 5/5

Trustpilot

A big thank you to Lara at JS Colmore…

A big thank you to Lara at JS Colmore Row for dealing a late payment issue with the tenant in my rental property.

Chris · 24 November 2025 · John Shepherd Derby

★★★★★ 1/5

Trustpilot

Follow up issue on my earlier review

Hi Team,

Rajani · 24 November 2025 · John Shepherd Derby

★★★★★ 1/5

Google

While I was in the process of seeking clarification regarding the additional charges, the property agent, who has consistently been rude and unprofessional, issued a notice to me. Despite my attempts to escalate the matter to senior management, the internal escalation process appears ineffective, and as a result, I received the notice yesterday. I genuinely intended to resolve the issue amicably, but unfortunately, all my efforts have been in vain

Varita · 22 November 2025 · John Shepherd Birmingham

★★★★★ 5/5

Trustpilot

Tina is our property relationship…

Tina is our property relationship manager and from our early days Tina and the team have guided us through with any issues or help that we have needed.

Andrew · 21 November 2025 · John Shepherd Solihull

★★★★★ 5/5

Google

Rating only, no written review.

Nigel · 21 November 2025 · John Shepherd Redditch

★★★★★ 5/5

Google

Rating only, no written review.

Dane · 21 November 2025 · John Shepherd Redditch

★★★★★ 5/5

Google

Rating only, no written review.

Sarah · 21 November 2025 · John Shepherd Redditch

★★★★★ 5/5

Google

I was struggling since months to find a house near my workplace, and Laura along with her colleagues went above and beyond to help me. Their support made a stressful situation much easier, and I’m truly grateful for their dedication and kindness.

Yasirumer · 21 November 2025 · John Shepherd Redditch

★★★★★ 5/5

Google

I cannot recommend hunters chesterfield enough, truly I have had an amazing experience, I have mostly dealt with Laura Nash, she has been incredibly friendly, professional and kind, nothing has ever been too much trouble for her and its been seamless from start to finish. I honestly cannot thank her enough. The whole team have been outstanding and I cannot fault them at all. You're all doing an amazing job. Thank you for looking after me throughout my stay at the property.

Nadine · 21 November 2025 · John Shepherd Redditch

★★★★★ 5/5

Trustpilot

Thank you Tina

Tina is always helpful, efficient and friendly! Thank you!

Angela · 20 November 2025 · John Shepherd Derby

★★★★★ 1/5

Google

No contact from Chris Marla for the last 3 weeks although we had a follow up call regarding the damp issue in our house aswell as bins. We’ve been given no council bins since moving in (3 months) meaning we’ve had to store bins in the garden. We were told bins were arranged back in September, and they were ordered. However, they haven’t arrived as our property manager ‘contacted someone she knew in the council to buy the bins’ instead of purchasing the bins through the councils appropriate avenue. (This ensures that bins arrive in 10 days at most.) They’ve also refused to give landlord details although the council requested that we contact the landlord following the issues. We were told contractors were arranged to visit to fix the damp in the house, but there’s been no fix in again, in 3 months. They’re an extremely ignorant company when it comes to actually addressing and fixing any issues raised with the house. We waited 1 week after the call with Chris ensuring the issues would be resolved promptly, until we emailed asking what’s going on. Since then we’ve sent multiple emails over the course of weeks but, we’re still being ignored. These issues are also only the major issues regarding the house and don’t even include the dirty oven upon moving in etc.

Geraldina · 19 November 2025 · John Shepherd Nottingham

★★★★★ 5/5

Google

“Great real estate service, professional, reliable, and very supportive throughout the entire process. Highly recommended!” “Excellent experience! The team was helpful, honest, and made everything smooth and stress-free. I truly appreciate their service.”

Suzanne · 19 November 2025 · John Shepherd Cannock

★★★★★ 5/5

Trustpilot

Personal recommendation

I can’t recommend Drew highly enough for his efficiency, honesty, and professionalism. He was consistently supportive and transparent.

Hedi · 18 November 2025 · John Shepherd Derby

★★★★★ 4/5

Trustpilot

had an issue which I had tried to sort…

had an issue which I had tried to sort out about Parking in my apartment, I got one of the Staff who really initiated on the matter and I finally got my parking permit. Thanks to Ross who initiated and did follow up even when out of office. Thank you so much.

Nelly · 18 November 2025 · John Shepherd Derby

★★★★★ 5/5

Trustpilot

Maisy the star of JS letting team

Since Maisy Smith joined the team at John Shepherd, she has turned what used to be a mediocre service into a very efficient one.

Diane · 17 November 2025 · John Shepherd Derby

★★★★★ 1/5

Trustpilot

If I could give zero stars I would

If I could give zero stars I would. If you are a student in Nottingham DO NOT rent with this company. Their communication has been awful from day 1 and we never had any idea what was going on. Any issues we reported weren’t fixed until we had asked multiple times. My toilet was leaking and flooding the bathroom which was an urgent issue and they still took a few days to take action. They never bothered reporting the building lift being broken to the landlord even though we are on the top floor and reported it many times. On the day we moved in we had to spend around an hour and a half negotiating to get our keys on the day we were meant to collect them as they tried to charge us an extra few hundred pounds that we never owed them in the first place. Once we finally got the keys we got to the property and the kitchen hadn’t even been cleaned even though they promised it had and to make matters worse 2 of the 10 bedroom keys did not work. The key collection was scheduled at 4pm on a Friday and they had no out of hours office to contact for help and we didn’t get our new keys for another week. So if anyone is thinking of renting one of their properties I hope this has proven why you should not.

George · 17 November 2025 · John Shepherd Derby

★★★★★ 5/5

Google

I would like to thank Jamie, Gemma & Tom for the easy, quick and smooth transition in to the property and they were happy to answer my all queries very swiftly… Cheers!!

Rohit · 14 November 2025 · John Shepherd Cannock