Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
GoogleJohn Shepherd provide a very profession property management service from the Nottingham office, ably lead by Saskia, who is very responsive and genuinely caeres for the properties and landlords that she manages, with further great support from the lettings team to keep the property occupied by quality tenants. Many thanks !
Paul · 7 January 2026 · John Shepherd Nottingham
Agent replied · 22 January 2026
Thank you so much for your lovely review and feedback - we will ensure that this is shared back, especially with Saskia specifically.
★★★★★ 5/5
TrustpilotKelvine was excellent in showing the…
Kelvine was excellent in showing the range of rooms in the property! Good energy and had the information at hand.
Belmira · 7 January 2026 · John Shepherd Derby
★★★★★ 5/5
TrustpilotGreat service - Kelvin Zakeyo
Kelvin Zakeyo gave a great viewing of St Marks Court and help me decide about the move-in by providing all the relevant information on chat.
Jesha · 7 January 2026 · John Shepherd Derby
★★★★★ 5/5
TrustpilotDerby Branch
I've used many estate agents over the years and as a landlord I'm not easily impressed.
Paul · 6 January 2026 · John Shepherd Derby
★★★★★ 5/5
GoogleGreat team that has served us well over the past 8 years can’t fault them we was always managed by Suzanne who is a asset to the team and company she represents no faults no issues flawless service
Mal · 6 January 2026 · John Shepherd Derby
Agent replied · 1 February 2026
Thank you so much for your review and feedback!
★★★★★ 5/5
TrustpilotImpeccable service
Great team that has served us well over the past 8 years can’t fault them we was always managed by Suzanne who is a asset to the team and company she represents no faults no issues flawless service
Mal · 6 January 2026 · John Shepherd Nottingham
★★★★★ 1/5
TrustpilotDo not use this agency.
I had a very poor experience with John Shepherd Student Lettings and would strongly advise others to avoid this agency if they want to save themselves a lot of hassle.
Grace · 5 January 2026 · John Shepherd Derby
★★★★★ 2/5
GoogleThe most difficult agent I have dealt with in north hants area. Very hard to contact and don’t respond despite leaving messages with colleagues. Emails are poorly written and lack basic grammar.
Rob · 3 January 2026 · John Shepherd Birmingham
★★★★★ 5/5
GoogleJenna has been absolutely incredible during our move, and we are beyond grateful. She’s been so helpful, supportive and a brilliant communicator who has kept us updated at every stage. She’s sped the process up considerably by being so proactive and always moving the sale along. We couldn’t recommend Jenna more, she’s gone above and beyond for us!
Rhiannon · 31 December 2025 · John Shepherd Solihull
Agent replied · 31 January 2026
Thanks for sharing this great feedback, Rhiannon. It is brilliant to hear that you have such positive things to say about the service that you received when using our sales services. We're thrilled that you would recommend our services to others and really appreciate you sharing this. Best wishes,
★★★★★ 4/5
GoogleEasy to use with amazing support from their team!
Anthony · 28 December 2025 · John Shepherd Derby
Agent replied · 1 February 2026
Thank you so much for your lovely review and feedback.
★★★★★ 3/5
GoogleThey're helpful until they get their money, then it's all solo from there! Too many cooks too, the Goodlord service is pointless! And I can't contact lily.johnson as it just comes back as a failure
Raj · 24 December 2025 · John Shepherd Cannock
Agent replied · 4 November 2025
Hi Raj, thanks for your review. Can you please share details of your experience with lily.johnson@johnshepherd.com - we need to understand if this is a true review of John Shepherd services or a Goodlord service. Thanks, John Shepherd
★★★★★ 5/5
Google5 Star - Ashlea (Rockstar), Kristian, Aidan
We found our forever home with Brockenhurst and within 2 weeks we had our house photographed, listed, sold at a good price we were happy with, offer submitted and offer accepted. 2 weeks sounds fast, but the team were so good that we never felt rushed. Kristian led us through all the different considerations and made it so easy. Whenever Kristian was unavailable, Aidan was always around to be just as helpful and professional.
During the legal section, Ashlea was amazing. I genuinely don't think the completion would have gone through before Christmas if it wasn't for the organization and tenacity of Ashlea, who always managed to be cheerful and positive, even when dealing with solicitors on the daily. A very special thank you to her.
I'd happily recommend Brockenhurst and the team for both selling and purchasing a property. The post-sale care and service was excellent.
Now, to unpack the hundreds of boxes!
Daniel · 24 December 2025 · John Shepherd Solihull
Agent replied · 24 June 2026
Thank you so much for this glowing 5-star review! We are absolutely thrilled that we could help you find your forever home and get everything sorted so quickly.
It is wonderful to hear that Kristian and Aidan made the sales process feel smooth rather than rushed, that is exactly the balance we strive for. We will be sure to pass on your "Rockstar" comments to Ashlea; she works incredibly hard to keep the legal process moving, especially against a Christmas deadline, so she will be over the moon to hear her tenacity was appreciated.
Good luck with the unpacking (take your time!) and we hope you make many happy memories in your new home.
Best wishes, The Brockenhurst Team
★★★★★ 5/5
TrustpilotRoss Gregory and his team have been…
Ross Gregory and his team have been excellent, thorough and professional in managing my property in Nottingham. As a landlord with a rental property, he assisted me in arranging extensive decorating works. He arranged for quotes from local decorators and thereafter liaised with the decorator, ensuring work started on time. He joined me during visits and was well versed with progress. All in all, he made it a very stress free experience for me, as work progressed to my satisfaction. I could not have asked for more and highly recommend his team. JS and Ross continue to manage and let our property.
Verghese · 23 December 2025 · John Shepherd Derby
★★★★★ 4/5
TrustpilotPleasant and polite
Pleasant and polite, also very quick to help resolve my issues. Just waiting for the work to be done now but so far very good
Katie · 22 December 2025 · John Shepherd Nottingham
★★★★★ 1/5
GoogleMy daughter is currently renting through this agency, and her experience has been notably disappointing. She works in a demanding profession, and the agency’s lack of clear and timely communication has significantly added to her stress. On multiple occasions, she arranged annual leave for scheduled appointments, only for no one to attend. She then had to follow up herself to discover that the appointments had been cancelled without any notification.
Routine matters have required persistent chasing, and escalation to senior staff has not resulted in meaningful improvement. Based on her experience, agencies elsewhere demonstrate far greater reliability, professionalism, and accountability. Regrettably, we cannot recommend this agency.
Kishwar · 22 December 2025 · John Shepherd Birmingham
Agent replied · 11 December 2025
Thank you for your review, please send property details to kate.o'driscoll@johnshepherd.com so that we can look into this promptly for you.
★★★★★ 4/5
TrustpilotViewings Made Easy
Compared to other estate agents we tried to engage with in the Derby & Burton-on-Trent areas to arrange viewings with - Joe and Faith were both very straight forward, easy to deal with, both very professional.
Oliver · 21 December 2025 · John Shepherd Derby
★★★★★ 5/5
GoogleI had the pleasure of having Ash as an agent, he was always quick to reply and helped chase solicitors.
I would recommend to friends to use this estate agents.
Gemma · 21 December 2025 · John Shepherd Redditch
Agent replied · 21 July 2026
Many thanks for the kind words of feedback. Its really useful for us.
regards
Mat Barnes
Director
Hunters Chesterfield
★★★★★ 5/5
GoogleMat and his team are the best agents by far in the area. Their professionalism and speed of service is second to none. 4 viewings last Saturday, 2 offers by Monday and the new family moving in on Tuesday says it all. Special mention to Laura who made it all happen in double quick time.
Superb.
Dermot · 21 December 2025 · John Shepherd Redditch
Agent replied · 21 July 2026
Thank you for the feedback!
Mat Barnes, Director, Hunters Chesterfield
★★★★★ 5/5
GoogleRating only, no written review.
Janis · 21 December 2025 · John Shepherd Redditch
Agent replied · 21 July 2026
Many thanks for the kind words of feedback. Its really useful for us.
regards
Mat Barnes
Director
Hunters Chesterfield
★★★★★ 5/5
GoogleMatt valued the house and was very professional and knowledgeable. Ashley (senior sales negotiator) couldn't have done any more, he was very organised getting updates from our buyers that our solicitor hadn't got. A seamless experience from the whole team.
Eva · 21 December 2025 · John Shepherd Redditch
Agent replied · 21 July 2026
Many thanks for the kind words of feedback. Its really useful for us.
regards
Mat Barnes
Director
Hunters Chesterfield
★★★★★ 5/5
TrustpilotJohn Shepherd & Millie
I have found John Shepherd to be professional to deal with when I rented the lovely apartment in Henley. In particular, I found Millie to be efficient when checking me out … I found her professional with excellent communication skills. I will be asking Millie to help me in the future to source another property once I have sold.
Jayne · 19 December 2025 · John Shepherd Derby
★★★★★ 5/5
TrustpilotFinally some decent staff!
I am writing this solely on the basis of two people Lara and Alisha. Lara came in and took over the disrepair issues I've had in my property for many years from the previous tenancy "managers" and their neglect.
Kismet · 19 December 2025 · John Shepherd Derby
★★★★★ 5/5
TrustpilotDealing with both Jordan and Faith was…
Dealing with both Jordan and Faith was a pleasure. Both were punctual and knew their knowledge of the property. Couldn’t recommend enough.
Benjamin · 19 December 2025 · John Shepherd Derby
★★★★★ 5/5
TrustpilotFaith was very helpful in the renting…
Faith was very helpful in the renting process. Thank you!
Helen · 19 December 2025 · John Shepherd Derby
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
