Trusted Agent profile · Nottingham
Verified
★★★★★
3,080 reviews across 11 offices and 4 platforms
John Shepherd has 11 offices, in Birmingham, Solihull (three offices), Derby, Redditch (two offices), Cannock, Nottingham and Royal Sutton Coldfield (two offices) (Nottingham). Together they have 3,080 reviews on four platforms, rated 4.2 out of 5 overall.
1,611
Reviews on Google
All 11 offices
4
Reviews on Yell
Business-wide
1,439
Reviews on Trustpilot
Business-wide
26
Reviews on allAgents
Business-wide
John Shepherd's 11 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
1/5
GoogleEnough said. Do not deal with issues despite reporting 4 times through their portal. They also get contractors to call you and harrass you for fees you should not have to pay. When are my issues going to be resolved seeing as you have the time to unpublished my reviews.
5/5
TrustpilotA delightful experience
I worked with Kelvin for viewing and to secure the apartment and he was absolutely delightful. He made the process easy
Thank you so much for your lovely review and feedback - we will ensure this is shared with Kelvin.
5/5
Trustpilotcalled in to ask about a property and…
called in to ask about a property and in less than 5 minutes got all the information needed and secured it with the deposit,
Thank you so much for your lovely review - great to hear! We will ensure this feedback is shared with Kelvin
1/5
TrustpilotPoor experience
Poor experience, regarding my son, as a joint tenant in a student property in Nottingham. Over inflated claims on damages that were already there. Mould in the property was dangerous. Nottingham City council inspected and had issues with unsafe fire doors, but nothing was done to remedy this, despite numerous complaints. No response to documented evidence. Still owe the tenants the deposit bond, not responding to emails
Thank you for your review. If you are able to share further details with laura.heaven@johnshepherd.com with information regarding the issues raised, we can ensure that we look into this promptly for you.
5/5
GoogleThe experience dealing with other professionals while selling the property has been like pulling my finger nails out with a pair of pliers, the pain and anguish caused by so called professionals has been truly eye opening. The only reason I have been able to deal with this whole situation was the kind, honest, straight talking, very hard working and his professionalism but most of all caring character of Ashley. I can't thank Ashley enough he was a star throughout a very difficult process.
Many thanks for your feedback - its really appreciated. Mat Barnes, Director Hunters Chesterfield
5/5
GoogleThis was a relatively easy execution of what could have been a daunting task, having to procure a rental property from a distance of 200 miles. Communication was first rate.
Many thanks for your feedback - its really appreciated. Mat Barnes, Director Hunters Chesterfield
1/5
TrustpilotPoor agency reduce our rent income without explanation
We were transferred to John Shepherd as customers for property management. They're for sure not our preferred letting agency, they are not located locally to us and our experience with them has been extremely poor.
Thank you for your review. If you are able to share further details with laura.heaven@johnshepherd.com with information regarding the issues raised, we can ensure that we look into this promptly for you.
1/5
TrustpilotAvoid John Shepherd Agency, Unfair, Unethical & Exploitative
I had a very disappointing experience with this agency. I would give them 0 stars if that rating was available.They seem to work only for the landlord and completely ignore tenants. After our tenancy ended, they imposed unreasonable charges without listening to us at all.
Thank you for your review. If you are able to share further details with laura.heaven@johnshepherd.com with information regarding the issues raised, we can ensure that we look into this promptly for you.
5/5
TrustpilotGood service
Kelvin Zakeyo sorted out a uni house for myself and 5 mates really quickly, with top professionalism.
Thank you so much for your lovely review and feedback - we will ensure this is shared with Kelvin
5/5
TrustpilotFast and efficient
Kelvin Zakeyo was very helpful with securing our house; he was quick and efficient and answered all the questions we had.
Thank you so much for your lovely review and feedback - we will ensure this is shared with Kelvin
4/5
TrustpilotStudent Portfolio Experience
Having Rahim dedicated to our student property portfolio has certainly made our experience in dealing with an agent more streamlined.
Thank you so much for your lovely review and feedback. We will ensure that this is shared with Rahim.
5/5
Trustpilotexcellent service all the time
I would just like to say excellent service all the time and very good level of communications from my contact there Artti and i would highly recommend them.
Thank you so much for your lovely review and feedback.
1/5
TrustpilotDoggy agency reduce our rent income without explanation
We were transferred to John Shepherd as customers for property management. They're for sure not our preferred letting agency, they are not located locally to us and our experience with them has been extremely poor.
Thank you for your review. If you are able to share further details with laura.heaven@johnshepherd.com with information regarding the issues raised, we can ensure that we look into this promptly for you.
5/5
TrustpilotExtremely Helpful Staff
We met up with our agent Kelvin Zakeyo for a viewing the day of the enquiry. Even though we were a few minutes late to the viewing and he had engagements after, he was very happy to guide us through the viewing and did not rush through it one bit. He showed us around the entire property, and answered all the questions, clearing any doubts we had. He was extremely helpful and supportive, and he brought a great energy to the viewing. My friend and I ended up booking the apartments with him after our viewing and Kelvin made the process so simple and easy. Will definitely be singing his and John Shepherd’s praises if anyone’s looking for a good place in Nottingham.
Thank you so much for your lovely review and feedback - we will ensure that this is shared with Kelvin and the Nottingham team.
5/5
TrustpilotFaye Edward’s is a Gem
I have been renting with John Shepherd Cannock since September and can honestly say they have been perfect. My property manager Faye Edward’s, has been exceptional. Any issues I have had have dealt with promptly and professionally. Faye is a credit to John Shepherd.
Thank you so much for your lovely review and feedback - we will ensure this is shared back with Faye.
5/5
TrustpilotThe guy is a very nice guy and he knows…
The guy is a very nice guy and he knows how to attend to customers
Thank you so much for your lovely review and feedback.
5/5
TrustpilotGood viewing with Turkay Hasan
This review is based on our experience viewing a property for sale. The sales negotiator Turkay Hasan was a pleasure to meet, he was very polite, knowledgable and not pushy/bolshy like some other agents. He did a great job.
5/5
TrustpilotThank you Christina!!
I would like to sincerely thank Christina Tzemanaki for her exceptional support. She consistently went above and beyond to resolve my home-related issues, maintained clear and timely communication, and coordinated tirelessly with landlords, vendors, and tenants. What truly sets her apart is her remarkable patience and professionalism, she never becomes frustrated or fatigued and handles every situation with calm and care. She is genuinely the best person I have met at John Shepherd. Thank you, Christina!
1/5
TrustpilotDisappointing, stressful and VERY unprofessional
Currently letting one of John Shepherds properties, who took over from Paul Carr...i'm sad to say. Communication is disgraceful for a professional company. Lack of replies to emails, being passed to 3 different property managers and emails to say i am in arrears due to a alteration to my tenancy not being dealt with in time. Latest email requesting important information is being ignored by the Regional Manager Christina. Any addtional advice in to whether i should contact the property owner direct to make them aware of my experience (ehich has ongoing for a year) or if anyone has had similar experience, would be very interesting to hear.
1/5
TrustpilotCustomer care for Tenants NILL
Customer care for Tenants NILL ! Even after a 25 year tenancy with the same Landlord.
5/5
TrustpilotGreat service and attendace on the…
Great service and attendace on the emergencies I had during my stay .
1/5
GoogleWhen are you going to fix my issues. Promised calls backs, doesn't happen. Awaiting repairs for an unidentified leak for 15 months now, disgusting.
5/5
GoogleJohn Shepherd provide a very profession property management service from the Nottingham office, ably lead by Saskia, who is very responsive and genuinely caeres for the properties and landlords that she manages, with further great support from the lettings team to keep the property occupied by quality tenants. Many thanks !
Thank you so much for your lovely review and feedback - we will ensure that this is shared back, especially with Saskia specifically.
5/5
TrustpilotKelvine was excellent in showing the…
Kelvine was excellent in showing the range of rooms in the property! Good energy and had the information at hand.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
John Shepherd and its branches won awards at EA Masters in one year, most recently 2020.
EA Masters winners in one year, the group and its branches: 2020.
EA Masters by year, 20202020 1 award EA Masters 2020 winners
Source: EA Masters winners lists, as published, linked by year.
Send John Shepherd a message.
Birmingham has the most, with 1,838 reviews rated 4.3 out of 5, followed by Solihull with 1,682.
The 11 John Shepherd offices, by town:
Yes. At EA Masters 2020 the group won Winner for Best Estate Agent Guide 2021 award winning agency, Lettings, West Midlands.
