John Shepherd estate agents in Birmingham, Solihull, Derby and 4 more

★★★★★ 5/5

Trustpilot

Great customer experience…

I had a great customer experience selling my apartment through John Shepherd, Colmore Row,

Mr · 30 January 2026 · John Shepherd Derby

★★★★★ 1/5

Trustpilot

Very poor management of my property

Very poor management of my property. Left humidity settle, lost keys to property while it was vacant and were unable to provide with code for the box when new management company took over, resulting in extra cost that John Sheperd has yet to reimburse after 6 months and multiple emails on the matter. Very unprofessional.

Floriane · 30 January 2026 · John Shepherd Derby

★★★★★ 4/5

Trustpilot

Happy with their service!

I have been with John Shepherd for a good few years now and have Lauren Foster looking after my portfolio. More than happy with her and the teams service and communication. Always available at the end of the phone and majority of issues (if any) are dealt with swiftly. Would recommend this company for any landlord wishing to take the stress out of managing their properties.

Harjeet · 30 January 2026 · John Shepherd Derby

★★★★★ 5/5

Trustpilot

Maisy Smith

Maisy Smith has always responded quickly to my requests for assistance or information.

Geoff · 30 January 2026 · John Shepherd Derby

★★★★★ 5/5

Trustpilot

Excellent service at John Shepherd

I have been with John Shepherd for a number of years and I have always found them to be completely efficient and reliable. They respond immediately when there is something to be dealt with and then deal with it! I have always been happy with the contractors they use. They take things seriously. I am currently dealing with Lara Soars at she has been very easy and pleasant to deal with, as well as being super efficient and responsive. We have never had a bad experience with any member of staff we have dealt with.

Hilary · 30 January 2026 · John Shepherd Solihull

★★★★★ 5/5

Trustpilot

Rental Property

We have been using John Shepherd Solihull for renting out our flat and have found all staff very friendly and efficient. Maisy Smith is our Property Manager and kindly deals with all routine matters as well as things that crop up along the way - she is very professional and reliable for which we are very grateful.

Alyson · 30 January 2026 · John Shepherd Derby

★★★★★ 5/5

Trustpilot

Maisy Smith always sorts out everything…

Maisy Smith always sorts out everything for me. I am very happy with the way she does things!

Silvia · 29 January 2026 · John Shepherd Redditch

★★★★★ 5/5

Trustpilot

John Shepherd, a great firm

I have been a client of John Shepherd since they took over the last agency that was dealing with my BTL properties. I was very sceptical, big firm, lost as just a number, 10 people on the case etc...well I found exactly the opposite of those fears. Big firm, yes but I have a point of contact with Lauren Foster, Redditch or sometimes Solihull branch. Lauren is about the most proactive property manager that I have ever dealt with , never needs chasing or reminding. She deals with repairs as though she is spending her own money, and so is careful to strike the balance between a quality fix and cost. Lauren has a team who help her, Adam Weaver for example, who is equally commercial. You take firms as you find them but my experience of John Shepherd via Lauren has been very positive and I would strongly recommend them.

Richard · 29 January 2026 · John Shepherd Redditch

★★★★★ 5/5

Trustpilot

Easy and affordable student housing

Easy and affordable student housing, and Kelvin Zakeyo who showed me around the place made the whole process so much easier.

Rhianna · 29 January 2026 · John Shepherd Redditch

★★★★★ 5/5

Trustpilot

Good property manager

When I, a landlord, went to the JS offices in Solihull to talk about some details concerning my rented property, Maisy Smith was very responsive and professional. She is following up on the issues raised and keeps me well informed. She is a very good property manager.

Monique · 29 January 2026 · John Shepherd Redditch

★★★★★ 5/5

Trustpilot

Trinity Cottage -Maisie has been particularly helpful in…

Maisie has been particularly helpful in arranging access with our tenant for repairs to Trinity Cottage in Knowle. Very prompt response to my emails and queries....cheerful and efficient - a great combination!

Sue · 29 January 2026 · John Shepherd Redditch

★★★★★ 5/5

Trustpilot

Friendly Service - Maisy Smith

Friendly, polite and efficient service from Maisy Smith in support of our property management

Ian · 29 January 2026 · John Shepherd Redditch

★★★★★ 5/5

Trustpilot

John Shepherd has been fantastic at…

John Shepherd has been fantastic at looking after our residential property, always professional, responsive, and reliable. Maisy is absolutely brilliant too, friendly, efficient, and a real pleasure to deal with, which makes the whole experience easy.

Si · 29 January 2026 · John Shepherd Redditch

★★★★★ 5/5

Trustpilot

Fantastic support and management of…

Fantastic support and management of property letting. Maisy Smith has been outstanding in all communications and interactions, very professional and friendly and has been so helpful.

Paul · 29 January 2026 · John Shepherd Redditch

★★★★★ 4/5

Trustpilot

Maisie is always very helpful.

Rating only, no written review.

Penelope · 29 January 2026 · John Shepherd Redditch

★★★★★ 5/5

Trustpilot

A very helpful team

A very helpful team. My experience with John shepherd has been excellent. Maisy smith is very helpful and friendly. Is always very kind and Professional.

N · 29 January 2026 · John Shepherd Redditch

★★★★★ 2/5

Trustpilot

Dismissive discriminatory culture

I think the culture in this company must be bad in order to explain the way Im being messaged like I’m in a WhatsApp group with a system that is so impersonal and inaccessible to my blind husband. I strongly dislike the attitude of suspicion that seems to be held against tenants as there’s a dismissiveness at every turn. I’ve had threatening emails like I’m desperate to break the terms of my tenancy or I’m told things will be happening in the place where I live with my family whether I’m there or not like wanting to be present in my own home when repairs are being done is something no one wants to do?!! I feel there’s a real discriminatory attitude going on where tenants are assumed to be unreliable untrustworthy and unimportant. I’ve also been micromanaged about appointments for the repairs! I don’t want to live like this when the house was under xaxct lettings they had a much more personal response and they actually cared about making your home safe place to enjoy living at John Shepherd you are treated like you’re a drain not happy at all.

NICOLA · 28 January 2026 · John Shepherd Derby

★★★★★ 5/5

Trustpilot

Excellent customer service

Our case was transferred to Lara Soars in 2025 and she has been extremely helpful and professional. Just last week we had a slight issue with some council tax and Lara resolved the issue in a timely manner and kept us updated during the whole process. We are very happy indeed with the customer serve that Lara has given us.

Matthew · 28 January 2026 · John Shepherd Derby

★★★★★ 2/5

Trustpilot

Absolutely shocking service

Absolutely shocking service. Requested a landlord statement for over one month for my tax bill. Despite chasing and clarifying information several times. Called up spoke to a very rude lady on the phone. Never received the document.

Simmy · 28 January 2026 · John Shepherd Derby

★★★★★ 5/5

Trustpilot

Kelvin Zakeyo ⭐️⭐️⭐️⭐️⭐️

Kelvin Zakeyo was really friendly and has helped us find the perfect property last minute. We are a group of 5 girls and we’re on the verge of tears trying to find a place for 3rd year until Kelvin stepped in and helped us find a place straight away.

Kenz · 27 January 2026 · John Shepherd Sutton Coldfield

★★★★★ 5/5

Trustpilot

This guy is amazing

This guy is amazing , thank you for making it stress free , you are amazing

Philip · 26 January 2026 · John Shepherd Derby

★★★★★ 5/5

Trustpilot

High Standards

From first communication with Jamie at the Cannock office , I have impressed with their customer service. Viewing arranged within 24 hrs and once I expressed interest ;the paperwork was with me the same day .

Mr · 26 January 2026 · John Shepherd Derby

★★★★★ 5/5

Google

We sold our house through Brockenhurst in Basingstoke and were very pleased with the service from start to finish. The team were professional, approachable, and kept us well informed throughout the whole process in particular Aidan!! They provided a realistic valuation, handled viewings efficiently, and communicated clearly at every stage, which made the sale far less stressful than we expected. Aidan particularly has dealt with any questions with promptly and we always felt confident that our sale was being managed properly. Overall, a reliable and knowledgeable estate agent who delivered a smooth and successful sale. We would happily recommend Brockenhurst Basingstoke to anyone looking to sell their property.

Tintu · 24 January 2026 · John Shepherd Solihull

★★★★★ 5/5

Google

We recently completed our house purchase, and although Aidan was the estate agent acting for our onward sellers, he was absolutely brilliant from start to finish. His communication was consistently excellent, he kept us updated at every stage, checked in regularly, and made sure we always knew what was happening in the chain. Aidan went out of his way to touch base with us, even though we weren’t his direct clients, which really helped reduce the stress of the process. He was proactive, professional, and genuinely supportive throughout.

Alexander · 24 January 2026 · John Shepherd Solihull