Trusted Agent profile · Nottingham
Verified
★★★★★
3,080 reviews across 11 offices and 4 platforms
John Shepherd has 11 offices, in Birmingham, Solihull (three offices), Derby, Redditch (two offices), Cannock, Nottingham and Royal Sutton Coldfield (two offices) (Nottingham). Together they have 3,080 reviews on four platforms, rated 4.2 out of 5 overall.
1,611
Reviews on Google
All 11 offices
4
Reviews on Yell
Business-wide
1,439
Reviews on Trustpilot
Business-wide
26
Reviews on allAgents
Business-wide
John Shepherd's 11 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleOutstanding support and communication from Ellie and Natasha at Cannock office. They made the process simple and easy to understand. Would highly recommend them.
Thank you so much for your kind words, we are pleased that Ellie and Natasha provided you with outstanding support and made the process simple and easy to understand. We look forward to serving you again soon.
5/5
TrustpilotHad such a pleasant and wonderful…
Had such a pleasant and wonderful experience with Maisy Smith. Maisy was extremely knowledgeable and could not help us enough with the process. Highly recommend!
5/5
TrustpilotBrilliant Service, help and advice
First time we have used John Shepherd to help rent our property after the last tenant left in December 2025. The team, Caitlin and Senka, were in touch with us throughout the whole process from taking pictures, advertising, arranging viewings and conducting them, to arranging the contracts and getting everything in place has been seamless for us. Excellent service and we thank them both very much.
5/5
TrustpilotAlex Shomari is one of the few agents that you can trust and followed through with promises and requests made. Amazing guy
Alex was great in following up on all of the questions I had about the property. He even took personal time on his day off to help me view the property on the only day I had, he was always fast with his responses and agreed changes regarding the property for improvements with the landlord fast. Lovely guy and was happy to help any any time and was the fastest process I have ever had with an agency. He allowed me to look around without the sales pitches. It’s hard to come across and agent that you can trust but he has been a superstar and would highly recommend him. He is an asset to the John Shepherd agency. Thanks once again
5/5
TrustpilotMaisy’s been excellent couldn’t think…
Maisy’s been excellent couldn’t think of any one better as my property manager. Excellent support throughout the process.
5/5
TrustpilotBrilliant even during adversity!…
Although we had some very unfortunate events happen whilst purchasing my new apartment, Turkay was extremely patient and helpful throughout the whole process. Once things started moving in the right direction his colleague Natasha was also very helpful. I cannot recommend John Shepherd enough.
5/5
TrustpilotHouse Viewing
A lovely house viewing experience with Kelvin Zakeyo who was more than helpful when it came to answering our questions and very accommodating and kind while showing us through the student accommodation.
5/5
TrustpilotThank you so much Millie
Thank you so much Millie, wonderful property manager, special props:)
5/5
TrustpilotHelpful staff
Ash Grogan has been extremely helpful since she took over the management of my property.
5/5
TrustpilotSophia has been so helpful from day…
Sophia has been so helpful from day one. She understood everything I needed and was so quick to help me secure a flat. Communication has been great and lovely customer service. Thank you.
5/5
TrustpilotProfessional and effiecinet service
A very friendly, efficient and professioal approach to addressing issues as and when required.
5/5
TrustpilotGreat experience
Great experience with this estate agents. Thank you Millie for your help
5/5
TrustpilotMillie Kirby was extremely helpful and…
Millie Kirby was extremely helpful and really friendly, would definitely recommend!
5/5
TrustpilotMaisy - where efficiency meets excellence
I’ve had many dealings with Maisy, she demonstrates exceptional organisation, efficiency, and an almost suspicious ability to stay on top of every detail. She approaches her role with a level of structure and professionalism that inspires real confidence, nothing is overlooked, nothing is late, and nothing ever seems to catch her off guard.
5/5
GoogleWe have been renting with John Shepherd now for 3+ years, my property manager is Lois Molloy who is great. Lois communicates with us regularly in a timely manner, she is always polite & is generally a delight to deal with. Nothing is too much hassle - Thanks Lois
Thank you so much for taking the time and sharing a lovely review about Lois, this is great to hear - we will share this feedback with her.
5/5
GoogleWe have been renting now for about 6 ys our property manager is Lois who is delightful always there to help always answers any questions we may have & always always sorts out any problems efficiently & quickly, an absolute joy to talk to thank you
Thank you so much for taking the time and sharing a lovely review about Lois, we are so pleased to hear. This feedback will be shared with Lous directly.
5/5
TrustpilotThanks Maisy
Maisy is always amazing, helping me with all my maintenance queries! I can’t thank her enough!
5/5
TrustpilotFantastic Experience
Can't thank Maisy enough!
5/5
TrustpilotAmazing service from Kelvin Zakeyo
My agent was Kelvin Zakeyo. He had great customer service and communicated very well throughout the process. He had the patience to take me through every property and was very helpful in navigating my city of interest. I would 100% recommend using this company, especially Kelvin!
5/5
TrustpilotPromptly and efficiently
Promptly and efficiently, thank you!
5/5
TrustpilotExceptional Service
Maisy has been amazing, answered all my queries exceptionally quickly and provided me with all information i need and more going above and beyond always.
5/5
TrustpilotMaisy couldn’t be more helpful with my…
Maisy couldn’t be more helpful with my property and maintenance enquiries. Thank you!
5/5
TrustpilotOur property manager Maisy Smith has…
Our property manager Maisy Smith has been a brilliant help for us solving all of our problems.
5/5
TrustpilotI have rented from John Shepherd for…
I have rented from John Shepherd for about a year and the staff have been nothing but friendly, polite and very professional. Any reported issue is swiftly handled and my recent encounters with Lara is amazing.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
John Shepherd and its branches won awards at EA Masters in one year, most recently 2020.
EA Masters winners in one year, the group and its branches: 2020.
EA Masters by year, 20202020 1 award EA Masters 2020 winners
Source: EA Masters winners lists, as published, linked by year.
Send John Shepherd a message.
Birmingham has the most, with 1,838 reviews rated 4.3 out of 5, followed by Solihull with 1,682.
The 11 John Shepherd offices, by town:
Yes. At EA Masters 2020 the group won Winner for Best Estate Agent Guide 2021 award winning agency, Lettings, West Midlands.
