Trusted Agent profile · Nottingham
Verified
★★★★★
3,080 reviews across 11 offices and 4 platforms
John Shepherd has 11 offices, in Birmingham, Solihull (three offices), Derby, Redditch (two offices), Cannock, Nottingham and Royal Sutton Coldfield (two offices) (Nottingham). Together they have 3,080 reviews on four platforms, rated 4.2 out of 5 overall.
1,611
Reviews on Google
All 11 offices
4
Reviews on Yell
Business-wide
1,439
Reviews on Trustpilot
Business-wide
26
Reviews on allAgents
Business-wide
John Shepherd's 11 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotFantastic experience
Had a fantastic experience with John Shepherd. Maisy Smith was amazing. Always so helpful and extremely quick to respond to everything.
Thank you for taking the time to share such a lovely review with us, we are so pleased to hear. We will share your feedback with Maisy.
5/5
TrustpilotMaisy Smith was incredibly helpful with…
Maisy Smith was incredibly helpful with all our property enquiries and maintenance
5/5
TrustpilotHad a great experience with John…
Had a great experience with John Shepherd Solihull branch Maisy has been exceptional would use again for sure
5/5
TrustpilotHad a great experience speaking with…
Had a great experience speaking with millie kirby, she was lovely and polite very helpful. Thank you
5/5
TrustpilotHighly recommend
Millie went above and beyond, cannot recommend enough. Helpful and responsive. Thank you
5/5
TrustpilotMillie who was very helpful - Great Service
I spoke to Millie who was very helpful! Great service :)
5/5
TrustpilotMillie kirby
Had a great experience using John Sheperd. I spoke with a young lady called Millie kirby. She was very helpful.
5/5
TrustpilotMillie Kirby is a star!
Millie Kirby is a star!! Amazing service and very polite girl.
5/5
TrustpilotFinally - a great agent!
It’s rare in this day and age to find a great estate agent who takes your calls, helps you out and does what he says he will do with professionalism and speed. Having been a developer for 30 years I have come across many shapes and sizes! Most are quite useless. So Joe Farrer is a rare breed - and a great asset to John Shepherds - if I employed him I would hold onto him with both hands!
4/5
TrustpilotHappy with Lettings Team
First time using John Shepherd to manage our rental property. So far happy with service and staff are friendly and efficient.
5/5
TrustpilotMegan was really helpful.
I had a really great experience with Megan since initial conversations and viewing being done with the time and date of my choice. She was very attentive and clearing all my doubts about tenancy with ease. Unfortunately due to some personal circumstances the tenancy couldn’t go through but she also took the initiative to return the holding deposit for me which was really helpful so a big thanks to Megan and her team for being supportive.
1/5
GoogleThis agency doesn’t deserve a star. I accidentally paid rent (£1,450) for a month after my tenancy ended and contacted John Shepherd the same day to request a refund. Instead of resolving it, they delayed for days and then only refunded £868.29, keeping £580.71 with no clear explanation. When I called to ask why, staff avoided my calls and kept promising call-backs that never happened. I still moved out that month. Now, over a year later, they’re emailing me demanding £120 for an end-of-tenancy scheme. Extremely unprofessional, stressful, and lacking transparency. I would not recommend this agency to anyone. Avoid at all cost
5/5
TrustpilotI have been renting with John Shepherd…
I have been renting with John Shepherd for a few good years now but my experience with Megan Johnson has been nothing less than a 5 star service. She’s has helped me through all the procedures patiently and taking utmost care. Thank you for your service Megan!
5/5
TrustpilotJohn Shepherd managing our lettings
We have been using John Shepherd Solihull to manage the letting of our flat and have always found the team to be both welcoming and highly efficient. Our Property Manager, Maisy Smith, handles all day‑to‑day matters and any unexpected issues with professionalism and reliability. We really appreciate the excellent support she provides.
5/5
GoogleProfessional and approachable - great service
Thank you so much for taking the time to share a 5* review.
4/5
TrustpilotWe had some issues around the house
We had some issues around the house, with rubbish and hot water, Aarti was very helpful and helped us resolve our problems swiftly and professionally! Thank you very much!!
5/5
TrustpilotJohn Shepherd were very efficient and…
John Shepherd were very efficient and in particularly Natasha Watkins who kept me fully in the loop from the date the apartment was listed until it completed
5/5
TrustpilotVery helpful, quick and easy help from Arabel
Vert helpful, quick and east help from Arabel.
5/5
TrustpilotA positive experience using John Shepherd
A positive experience using this company. A big thanks to Tracey in dealing with my move in and a massive thanks to Maisy for helping with my leaving the property.
5/5
TrustpilotInspection report
Maisy did a great job carrying out the inspection report for my property - excellent service, many thanks.
5/5
TrustpilotGood agents - quick and responsive
Overall, I have had no issues with these agents. They are quick and responsive to all enquiries. When viewing properties, they explained everything clearly, and maintenance issues are handled with ease.
5/5
GoogleRating only, no written review.
Thank you so much for the 5* review!
5/5
TrustpilotMonica was such a great help she…
Monica was such a great help she responded and fast and addressed the issue that I had and I appreciate her for that
5/5
TrustpilotMaisy is a star !
Maisy has been looking after my rental property in Solihull and has consistently been professional, reliable, and prompt in responding to any queries I’ve had. Communication has always been clear and efficient, and I’ve felt well supported throughout the management of my property. I am extremely pleased with my decision to have my property managed by John Shepherd and would not hesitate to recommend their services.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
John Shepherd and its branches won awards at EA Masters in one year, most recently 2020.
EA Masters winners in one year, the group and its branches: 2020.
EA Masters by year, 20202020 1 award EA Masters 2020 winners
Source: EA Masters winners lists, as published, linked by year.
Send John Shepherd a message.
Birmingham has the most, with 1,838 reviews rated 4.3 out of 5, followed by Solihull with 1,682.
The 11 John Shepherd offices, by town:
Yes. At EA Masters 2020 the group won Winner for Best Estate Agent Guide 2021 award winning agency, Lettings, West Midlands.
