Trusted Agent profile · Nottingham
Verified
★★★★★
3,082 reviews across 11 offices and 4 platforms
John Shepherd has 11 offices, in Birmingham, Solihull (three offices), Derby, Redditch (two offices), Cannock, Nottingham and Royal Sutton Coldfield (two offices) (Nottingham). Together they have 3,082 reviews on four platforms, rated 4.2 out of 5 overall.
1,612
Reviews on Google
All 11 offices
4
Reviews on Yell
Business-wide
1,440
Reviews on Trustpilot
Business-wide
26
Reviews on allAgents
Business-wide
John Shepherd's 11 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleTom at John Shepherds was fantastic , we were on verge of moving away as couldn't find a property due to a section 21 , I phoned John Shepherd and viewed house same day and everything was completed in 2 weeks . Over the moon with there service
Thank you for your review of our services provided by Tom, this is great to read and we are glad it has been a positive experience. Wishing you well in your new home! 🏠 …
5/5
TrustpilotI have been renting with John Shepherd…
I have been renting with John Shepherd for 5+ years in redditch and I have to say it has been so straight forward. Even to the point when myself and partner found another property to rent under the John shepherd agency we jumped at the opportunity.
Thank you for your review of our services. They are greatly appreciated and have been shared with the team. Wishing you well in your next home!
1/5
GoogleUnfairly withholding our deposit. These guys have been unprofessional since the start, everything is difficult and you can never get through to anyone. On countless occasions I’ve been put on hold and told that I’d get a call back straight …
Hi Beth, thanks for your review and we are sorry to read of the experience being received. Please can you share details of the full address and members of staff you are dealing with, with lily.johnson@johnshepherd.com so we can look into this and get a resolution sorted ASAP for you. Many thanks, John Shepherd
5/5
GoogleWithout prejudice This review is for Kayleigh McGowan @ John Shepherd Nottingham. Kayleigh had been one of the best estate agents we ever had around us for selling a property. …
Thank you for your review Moshe, much appreciated. We are pleased to read that the sales journey was smooth for you. All the best!
5/5
TrustpilotMy experience at John Shepherd Estates…
My experience at John Shepherd Estates has been very good. The team has been professional, approachable, and attentive to my needs throughout the process. Communication has been clear, and any questions I had were answered promptly. Overall, I’ve been pleased with the service and support I’ve received.
Many thanks for your review Daisy of the services received by the business. We are delighted that the service received is a positive one! 😊
1/5
GoogleLeft a property 6 weeks ago and we are still waiting for our deposit back or even any communication on what its being withheld - we have called and left multiple messages and asked for email communications and have been told they're too …
We appreciate your honest feedback. If you can email us at nottingham@johnshepherd.com with further details, we can look into this situation immediately. … More
5/5
GoogleJust would like to say Thankyou to Kelvin at the west bridge Ford agency for being so helpful during my property inspection today. He was very professional and friendly. Inspections can be daunting as a tenant but he was great and made me …
Natalie Morby, thank you so much for the positive review! We will communicate this with the team.
1/5
GoogleI don’t ever leave reviews but our experience here was really bad. If you don’t know your landlord to verify what John Shepherd say I would definitely avoid! They repeatedly told our landlord conflicting information to us. The lies and …
Freya Coleman, we regret to hear that you had this experience with us. Please email nottingham@johnshepherd.com with your details and the property address so we can look into this matter.
5/5
GoogleI have been communicating with Lauren from the John Shepherd rental team and she has been exceptionally helpful and professional. Always on hand to give clear and honest advice on all property matters and very efficient in her working. Her …
Louise, thank you for your kind words and this wonderful review! Your feedback and rating mean a lot to us. Please don't hesitate to reach out if there's anything additional we can do for you.
5/5
GoogleI was very happy with John Shepherds agents throughout the process of me purchasing my first property. Initially I was Dealing with Stefan who showed me round the property and also came last minute aswell. He was very professional and …
Many thanks for your review Connor, the contents of which have been shared with Stefan. All the best in your new home!
5/5
GoogleKayleigh has been absolutely amazing throughout the whole process. It has been a tricky sale but she has kept me informed throughout. …
Thank you for your review Matt, it is much appreciated! We will ensure that Kayleigh is given the feedback!
5/5
GoogleMy experience with this agency was really nice. Sophia Tong was the agent present with me for the viewing and she was really nice and accommodating. She explained the whole process to me as this was my first time renting. She also followed …
1/5
GoogleHighly unprofessional agency that can make your life miserable. The letting agency rented us an appartment (the postbox) that was infested with rodents. This was a nightmare for our family with a newborn baby. Despite our requests …
Thank you for your review Aakriti, sorry to read of your experience. We understand that the issue was being dealt with by the block manager as this didn't just affect you. Can you please share full details to lily.johnson@johnshepherd.com so we can look into this further. Thanks, John Shepherd
5/5
GoogleA really friendly and professional service. Fantastic experience from start to finish. They new the area and filled me with confidence when selling my home
Thank for the kind words & for your business - its really appreciated. regards Mat Barnes Director, Hunters Chesterfield
5/5
GoogleRating only, no written review.
Thank for thefeedback. regards Mat Barnes Director, Hunters Chesterfield
5/5
GoogleAmazing company and amazing staff really easy to talk too, communication is great
Thank you for the feedback - very kind Mat Barnes, Director, Hunters Chesterfield
5/5
TrustpilotTash from John Shepherd has been…
Tash from John Shepherd has been excellent all through our purchase. Really friendly and professional lady
Thank you for your review of the service received by Tash, Louise. This is much appreciated and has been shared with Tash! 😊
1/5
GoogleNot had hot water since July, raised multiple fixflo tickets been ignored it’s now October and we are having cold showers still.
Thank you for your review, please can you email details to lily.johnson@johnshepherd.com as soon as possible so we can look into this for you? Thanks, John Shepherd
5/5
GoogleI recently moved into a rental property with John Shepherd and the process was handled really well. Sophia Tong was really accommodating, allowing me to view the property on a Saturday so as not to cause difficulties with my full time job. …
Thank you for your review of the service you have received from our team Lauryn, it is great to see that the service level expected has been met! Wishing you all the best in your new home. 😊 …
4/5
GoogleI had viewing with Mr Mohammed and it was very smooth where Mr . Mohammed had explained very well everything regarding the apartment then Elisa Robinson took my case she was amazing and helpful kind taking of my case . …
Thank you for your review Rohit, this has been shared with Muhammad and Elisha. wishing you well in your new home. 😊 …
1/5
GoogleI attended a viewing with John Shepherds Letting and initially everything seemed fine. After I expressed interest in renting the flat, I received a link to complete an application on Goodlord, but the process was a complete mess. My partner and I each paid a holding deposit of about £120, and only after that were we given access to the tenancy paperwork. For some reason we were required to fill in separate forms; we spent three days completing them only to be told a week later (with help from a staff member) to “just fill them in somehow, we’ll sort it out”. My partner’s income is well above the stated threshold (roughly six times higher), and we even offered to pay a year’s rent in advance, yet we were still refused. The reasons given were inconsistent: we were told the landlord “didn’t want” us, that our documents “didn’t pass,” and that because we still rent elsewhere it was a problem. Throughout the whole week their communication was frankly awful. Our holding deposit was not returned. One month later the same flat is still advertised on multiple sites and the price has been reduced, which makes the whole situation look very suspicious. From my point of view this process felt extremely unprofessional and raises questions about how holding deposits are being handled. I would advise anyone considering John Shepherds Letting to be cautious: get clear confirmation in writing, keep copies of everything, and be aware that you may have difficulty getting a refund if the landlord/agent decides not to proceed.
Thank you for your review Iryna, please can you email full details to lily.johnson@johnshepherd.com so we can look into this further. It is unlikely that the application would have been declined without a satisfactory reason so once full details are sent to us we can look into this further. Thanks, John Shepherd
1/5
GoogleTake to long to answer the office phone and even longer to get a response 😞 Need someone near the phone or that messages get pick up every hour. I nearly went to other agent to buy another house if was that frustrating. I wonder how the sellers feel about wanting to buy a house, cannot get viewings and then cannot get feedback. No wonder housing market is so slow.
Thank you for your review, we are sorry to hear that you are experiencing issues with contacting us. Can you please email lily.johnson@johnshepherd.com to discuss full details so we can investigate this further. Thanks, John Shepherd
1/5
TrustpilotAbysmal company
Abysmal company. They took over the management of my flat and it was terrible from start to finish. Draining and costly. I cannot understand how this company is still in business. In trade magazines their reputation is in the gutter and it's above what they deserve.
Hi Bach, thanks for your review. Please email full details to lily.johnson@johnshepherd.com so we can look into this further. Thanks, John Shepherd
5/5
GoogleAwesome
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
John Shepherd and its branches won awards at EA Masters in one year, most recently 2020.
EA Masters winners in one year, the group and its branches: 2020.
EA Masters by year, 20202020 1 award EA Masters 2020 winners
Source: EA Masters winners lists, as published, linked by year.
Send John Shepherd a message.
Birmingham has the most, with 1,840 reviews rated 4.3 out of 5, followed by Solihull with 1,682.
The 11 John Shepherd offices, by town:
Yes. At EA Masters 2020 the group won Winner for Best Estate Agent Guide 2021 award winning agency, Lettings, West Midlands.
