Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
GoogleAfter weeks of trying to arrange a viewing on a property and it being cancelled and rearranged by the estate agent. I finally got a viewing. I requested a second viewing as there was a few other things I wished to see on the property. I was …
Karl · 8 May 2026 · John Shepherd Derby
Agent replied · 13 April 2026
Thank you for sharing your experience Karl. We sincerely apologise for the poor communication and the frustration you faced while trying to arrange viewings. We strive to provide reliable guidance and helpful support, and it's clear we fell … More
★★★★★ 1/5
Googleif i could rate 0 stars i would. communication is non existent until you have to go into the branch and speak to somebody in person. they have no problem reaching out when they want money though. staff are passive aggressive, condescending, …
Kira · 8 May 2026 · John Shepherd Derby
Agent replied · 9 October 2025
Hi Kira, thank you for your review. Can we please request that full details are sent to lily.johnson@johnshepherd.com to investigate the extent of the issues raised as soon as possible. Thanks, John Shepherd
★★★★★ 5/5
GoogleRating only, no written review.
Aminath · 8 May 2026 · John Shepherd Derby
Agent replied · 13 May 2026
Thank you for sharing your 5* review with us, this is wonderful to see.
★★★★★ 5/5
GoogleKatie Walters provided excellent service throughout the process,Excellent agency with very professional staff. They were helpful, responsive, and made the whole process smooth. Highly recommended, thank you Katie😊 …
Gopi · 7 May 2026 · John Shepherd Derby
Agent replied · 13 May 2026
Thank you for your kind words, Gopi. We are delighted to hear that our team and Katie specifically provided you with professional and helpful service. We appreciate your recommendation and look forward to assisting you again in the future.
★★★★★ 5/5
TrustpilotExcellent service from all of the staff…
Excellent service from all of the staff at the queen's road office. Kelvin, Joe and Arabel have been exceptional 👌
Des · 7 May 2026 · John Shepherd Derby
Agent replied · 15 May 2026
Thank you for your review and sharing your feedback. We are pleased to hear that you received excellent service from our team. We appreciate you acknowledging their exceptional support and thank you for your feedback.
★★★★★ 5/5
TrustpilotFirst time tenant
Despite being unfamiliar with the letting process and searching for a student flat at a time when most properties were already taken, Kelvin Zakeyo from the John Shepherd Estate Agents guided me through every step as a first-time tenant.
Breann · 7 May 2026 · John Shepherd Derby
★★★★★ 5/5
TrustpilotMegan & Gemma ensured a smooth process…
Megan & Gemma ensured a smooth process from viewing to letting and was in consistent communication with us throughout the entire process. Thank you so much!
RY · 7 May 2026 · John Shepherd Derby
Agent replied · 27 May 2026
Thank you for sharing your experience with us. We are pleased to hear that Megan and Gemma provided reliable guidance and maintained consistent communication throughout the process. Our team is committed to offering professional and helpful support, ensuring a smooth journey for our clients. If you need anything further, please don't hesitate to reach out to us.
★★★★★ 5/5
TrustpilotSimply the best!
As a contractor working along side Beth, is fantastic. She has her landlords and tenants best interests at heart, from small quotes to full renovations. You're in safe hands with her. Looking forward to growing our company along side working with her! Thank you.
CC · 6 May 2026 · John Shepherd Derby
Agent replied · 11 May 2026
Thank you for sharing such a lovely review. We are so pleased to hear about your positive experience working together with Beth and look forward to continuing our collaboration.
★★★★★ 5/5
TrustpilotCompliance Certification Situation
Teresa Freville is an absolute credit to John Shepherd and she really does go above and beyond to make sure that she actions and sorts out all the compliance needs for myself as a landlord to make the whole communication situation with my tenant go smoothly.
Roger · 6 May 2026 · John Shepherd Derby
Agent replied · 11 May 2026
Thank you for taking the time to share your review. We are so glad to hear that Teresa has been so helpful in ensuring smooth communication with your tenant and meeting your needs as a landlord. We appreciate your recommendation and look forward to assisting you again in the future.
★★★★★ 5/5
GoogleWorked with Beth on quite a few occasions now, from small project to full refurbs. Her communication has been excellent, and her outlook of doing the right thing makes life much easier for Landlords and Contractors alike.
Thank you
Simon · 6 May 2026 · John Shepherd Nottingham
Agent replied · 7 May 2026
Thank you Simon for taking the time to share a review and for your kind words about Beth. We are glad to hear that her excellent communication and commitment to doing the right thing have made it easier for you. We really appreciate your trust and look forward to supporting you and working with you again in the future.
★★★★★ 1/5
GoogleRating only, no written review.
Ewn · 6 May 2026 · John Shepherd Sutton Coldfield
Agent replied · 7 May 2026
We’re sorry to see that you’ve given us a 1‑star rating. Please do kindly get in touch with us directly so we can support you in resolving any issues you may have. Thank you
★★★★★ 5/5
TrustpilotMandi Thandi
Mandi Thandi, exceptional service. I had a query about our deposit return and she was able to deal with the request, promptly. Thank you so much for your help and assistance in this matter. I highly recommend.
Liam · 5 May 2026 · John Shepherd Derby
Agent replied · 11 May 2026
Thank you for sharing your review. We are so glad that Mandi was able to support you and you received exceptional service and a prompt resolution regarding your deposit return. We appreciate your recommendation and look forward to supporting you again in the future.
★★★★★ 5/5
TrustpilotGreat service, great team!
Many thanks to Caitlin, Alan and team for being super efficient & friendly in sorting our tenancy out so quick! Quick responses to emails & messages, prompt action & expert guidance!
C · 5 May 2026 · John Shepherd Derby
Agent replied · 11 May 2026
Thank you for sharing your review, we really appreciate your kind words. We are so glad that our team provided you with efficient and friendly service along with quick responses and guidance. We look forward to supporting you again in the future.
★★★★★ 5/5
GoogleKatie helped us get the new house we stay at. She was very patient and helpful throughout the process. Very happy with the support and services that were provided.
Vikshitha · 3 May 2026 · John Shepherd Derby
Agent replied · 5 May 2026
Thank you for sharing your experience, Vikshitha. We are pleased to hear that Katie provided you with patient and helpful support during your journey to your new home. Wishing you all the best and if we can be of any further support, please don't hesitate to contact us.
★★★★★ 5/5
TrustpilotVery quick and smooth experience…
Very quick and smooth experience getting my tenancy through John Shepard. Replied very quickly in order to sort the application especially with a fairly tight move in date, we managed to get everything sorted without issue and comfortably for a quick move in. Catie in particular was very helpful throughout. Very happy new tenant.
A · 2 May 2026 · John Shepherd Derby
Agent replied · 11 May 2026
Thank you for sharing your review. We are glad to hear that the application process was quick and smooth, and that you were able to move in comfortably. We are grateful for your feedback and look forward to supporting you again in the future.
★★★★★ 1/5
TrustpilotMost horrible lettings agents
Contracted the Birmingham and Solihull offices as lettings agents for my flats. Birmingham office: Cheryl Quinney and her manager Kai Ewan Rodney are absolute useless and caused me a lot of loss and headache. Absolutly horrible people.
M · 1 May 2026 · John Shepherd Solihull
Agent replied · 27 May 2026
Thank you for taking the time to share your experience. We sincerely apologise for the issues you faced with our service. It’s clear we fell short in providing the reliable guidance and support you expected. We would welcome the opportunity for one of our team to reach out to you to discuss and ensure that this is resolved at the earliest opportunity.
★★★★★ 5/5
GoogleWonderful service thank you Katie Walters
FAI · 30 April 2026 · John Shepherd Derby
Agent replied · 2 May 2026
Thank you for your kind words. We are thrilled to hear you received wonderful service. If you need anything further, please don't hesitate to reach out.
★★★★★ 5/5
GoogleCallum is fantastic ⭐️
Harry · 30 April 2026 · John Shepherd Derby
Agent replied · 2 May 2026
Thank you for your kind words, Harry. We are thrilled to hear that you found Callum to be fantastic. We look forward to supporting you again in the future.
★★★★★ 5/5
GoogleRating only, no written review.
Callum · 30 April 2026 · John Shepherd Derby
Agent replied · 23 June 2026
Thank you for your 5* Review
★★★★★ 5/5
GoogleRating only, no written review.
Esther · 30 April 2026 · John Shepherd Derby
Agent replied · 2 May 2026
Thank you for sharing a 5* review!
★★★★★ 5/5
TrustpilotCatie was very friendly and…
Catie was very friendly and knowledgeable about the property I viewed.
Akash · 30 April 2026 · John Shepherd Derby
Agent replied · 11 May 2026
We are happy to hear of your wonderful experience with Catie at the viewing you had. Thank you so much for sharing your positive feedback.
★★★★★ 5/5
TrustpilotExcellent Property Management
Excellent Property Management!
Adam · 30 April 2026 · John Shepherd Derby
★★★★★ 5/5
GoogleIt was smooth and hustle free experience with John shepherd lettings, especially katie who delivered great customer experience. I personally feel John shepherd lettings is a good option for renting property.
VIGNESHRAJ · 30 April 2026 · John Shepherd Derby
Agent replied · 2 May 2026
Thank you for sharing your experience, Vigneshraj. We are delighted to hear that your rental process was smooth and hassle-free, especially with Katie's helpful support. If you need anything further, please don't hesitate to contact us!
★★★★★ 5/5
TrustpilotLetting & Property Management
The lettings team at John Shepherd just did a fantastic job letting three properties for us. The service and responsiveness from Senka, Caitlin, Gemma, Shennay and Rebecca is exceptional. The renewals and property management team are equally brilliant so thanks also to Faye, Tina, Andrea, Lauren and Tracey. Apologies if I've missed anyone who deals with our properties, they’re all great.
Glen · 30 April 2026 · John Shepherd Derby
Agent replied · 11 May 2026
We appreciate you sharing your positive experience with the lettings, renewals, and property management teams. It's great to hear the service and responsiveness you've received has been exceptional. Thank you for your feedback and we look forward to supporting again in the future.
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