Trusted Agent profile · Nottingham
Verified
★★★★★
3,080 reviews across 11 offices and 4 platforms
John Shepherd has 11 offices, in Birmingham, Solihull (three offices), Derby, Redditch (two offices), Cannock, Nottingham and Royal Sutton Coldfield (two offices) (Nottingham). Together they have 3,080 reviews on four platforms, rated 4.2 out of 5 overall.
1,611
Reviews on Google
All 11 offices
4
Reviews on Yell
Business-wide
1,439
Reviews on Trustpilot
Business-wide
26
Reviews on allAgents
Business-wide
John Shepherd's 11 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotThe overall experience while moving to…
The overall experience while moving to my new home was very well managed.
We're glad you found your moving experience well managed. Thank you for sharing your positive feedback with us!
5/5
TrustpilotSuzanne has been exceptional for the…
Suzanne has been exceptional for the duration of our tenancy, so helpful and made our tenancy so easy for us!
Thank you for your kind words, Bethany. We are thrilled to hear that Suzanne has been so helpful and made your tenancy easy. If you need anything further, please don't hesitate to reach out to us.
5/5
TrustpilotI have had a wonderful experience with…
I have had a wonderful experience with John shepherd especially with Lara soar the actual manager , she helped me with my deposit. Also she is very polite, kind and professional.
Thank you for sharing your wonderful experience, Lucienne. We're delighted to hear that Lara provided you with helpful and professional support regarding your deposit. If you need anything further, please don't hesitate to reach out to us.
5/5
TrustpilotResponsive, helpful, thorough, thank you Melissa
I had a great experience dealing with Melissa. She was very responsive, always replied quickly, and provided really helpful and detailed answers to my questions. She was also very attentive and made sure everything was clear. Thank you so much for your support, Melissa! Highly recommended.
5/5
TrustpilotI needed a rental property ASAP
I needed a rental property ASAP, Caitlin responded to my mail very quickly and organised everything from start to Finish. We managed to secure our rental property within 2 weeks all thanks to the hard work and commitment Catlin provided us. Would definitely recommend to any prospective Tenants or Landlords
Thank you for sharing your experience. We are thrilled to hear that Caitlin's quick response and commitment helped you secure your rental property so swiftly. Your recommendation means a lot to us, and we look forward to assisting you again in the future.
5/5
TrustpilotGreat!
Just moved into my new place and honestly had such a good experience!
Thank you for sharing your wonderful experience, Amy. We are thrilled to hear that Elisha provided you with such professional and helpful support during your move. If you need anything else, please don't hesitate to reach out to us.
5/5
TrustpilotSuzanne is always so helpful and quick…
Suzanne is always so helpful and quick at resolving any issues and helping us!
5/5
GoogleCompleted on my place yesterday and honestly had a really great experience with the estate agents. Everyone was super helpful (big thank you to Matthew and Dawn), easy to get hold of, and kept things moving along without any hassle. …
Congratulations on completing! It’s wonderful to hear that our team made the process hassle-free for you. We know how important it is to be 'easy to get hold of' during such a big life event, so we're glad you felt well-supported by Matthew and Dawn. Best of luck with the unpacking and your future in the new home!
5/5
TrustpilotAmazing agency
Amazing agency with exceptional customer service. Would recommend this agency to everyone who wants a smooth move in process. Very helpful.
5/5
TrustpilotSue was very professional
Sue was very professional, co-operative and helpful.
1/5
GoogleWorst rental experience I’ve had, poor condition, cost-cutting and excessive claims This has been the worst experience I’ve had renting a property. There were countless issues from the very beginning. On moving in, it quickly became clear that the property was not in a proper condition. Parts of the carpet were missing, leaving exposed flooring, and the carpets that were present were already stained. The kitchen worktop was stained and discoloured, and the paintwork throughout the house was of a very poor standard. There were also issues such as a broken curtain rail upstairs and damaged blinds in the kitchen. While the property may have appeared clean at first glance, the actual condition was very poor once properly inspected. There were also basic issues with workmanship around the property. For example, the fence in the back garden was not properly installed and had to be temporarily supported, frequently coming loose and being affected by wind. This is just one example of the general standard of upkeep. During the tenancy, maintenance was handled poorly. A faulty fridge freezer was reported and took over two months to be replaced, including during the height of summer. This made it very difficult to safely store food for a prolonged period. When it was eventually replaced, the new unit was around 30% smaller than the original, which felt like a cost-cutting decision rather than a proper like-for-like replacement. There were also serious concerns regarding access to the property. On one occasion, I was contacted requesting access on the same day. This did not respect my right to proper notice or quiet enjoyment. At my own expense, I installed an electric vehicle charger at the property (costing around £800), which added value to the home. Despite this, there was no willingness to show any goodwill at the end of the tenancy. At check-out, the report listed a large number of issues, many of which appear to fall under normal wear and tear. Given the condition of the property at the start of the tenancy, these claims feel excessive and unreasonable. I would also advise future tenants to carefully consider how their deposit is held. In my opinion, using a traditional protected deposit offers more protection, whereas the alternative deposit scheme where you pay monthly can leave tenants exposed to higher claims than what your standard deposit would have been. Overall, the experience gave the impression of a company that cuts costs wherever possible, does the bare minimum when it comes to property condition and maintenance, and then attempts to recover costs from tenants at the end for issues that were present prior to moving in. I would strongly advise anyone renting through them to thoroughly document everything at move-in and be prepared to challenge any claims. Also to use an actual deposit because they can attempt to claim thousands whereas standard deposit is just that. I see why they have poor reviews/ratings . It's just a shame we live in a world where housing is hard to find and we are forced to use companies like this.
Thank you for sharing your review with us David. We sincerely apologise for the issues you have outlined along with the maintenance delays you faced. We strive to provide reliable guidance and support, and we are sorry to hear that we fell short on this occasion. We are currently reviewing your case internally so that we can support but please feel free to reach out to us directly to discuss your concerns further. Thank you again.
4/5
TrustpilotPleasant viewing experience
I had a viewing today with Alexander Shomari for a cute flat in Birmingham. Alex was friendly and told me everything about the property, which was great! Hopefully I hear back from the team soon. :)
5/5
TrustpilotVery professional service
Very professional service, we were always confident that we complied with statutory requirements, and tenants were carefully selected and managed. Generally necessary repairs etc were organised quickly and effectively. Regular property inspections gave us confidence in the tenants and their management. Our main contact was Sue Birch
1/5
TrustpilotAVOID AT ALL COSTS!!
AVOID AT ALL COSTS!!! horrific company
Thank you for your feedback. We are very sorry to hear about your experience and the distress caused by the condition of the property. This isn’t the standard we aim to deliver, especially when it comes to clear communication and timely repairs. We understand how frustrating this must have been. We’d really like the opportunity to put this right so please contact us directly so we can look into the details and support you further. Thank you.
4/5
TrustpilotThank you Christina you are a star! …
The block management company of my flat took six weeks to repair the damaged roof. This delay resulted in significant damage to my flat. Unfortunately block management was difficult to communicate with regarding remedial repairs, so John Shepherd assigned Christina Williams to assist.
Thank you for sharing your review with us. We apologise for the delays and the damage caused to your flat but we are pleased to hear that Christina was able to provide helpful support and ensure the claim was resolved. Thank you again and we look forward to assisting you in the future.
5/5
TrustpilotHappy with the service provided.
Thank you for your kind words, James. We are delighted to hear you were happy with our service. Our team strives to provide professional and reliable guidance, and your feedback means a lot to us. We look forward to supporting you again in the future.
1/5
TrustpilotI can’t never ask anyone to have…
I can’t never ask anyone to have anything to do with these guys. All they are interested in is to get the money out of you, customer service is shit.
Thank you for sharing your experience, Steve. We apologise for the issues you faced with our service and understand your frustration. We strive to offer professional and reliable guidance, and we regret that we fell short. Please reach out to us directly so we can address your concerns and improve your experience moving forward. Thank you.
1/5
TrustpilotOur experience at the end of our…
Our experience at the end of our tenancy was extremely frustrating and disappointing. We were faced with significant proposed deductions from our deposit for cleaning and full redecoration, even though the original check-in report clearly documented existing marks, chips, and general wear and tear throughout the property.
Thank you for sharing your experience. We sincerely apologise for the frustration and disappointment you faced at the end of your tenancy. We strive to provide reliable guidance and transparent communication, and we apologise that we have fallen short in this instance. Please feel free to reach out to us directly to discuss your concerns further; we are here to help.
1/5
TrustpilotWe had a very disappointing experience…
We had a very disappointing experience with John Shepherd Lettings at the end of our tenancy. Significant deductions were proposed from our deposit for cleaning and full redecoration, despite the check-in report already recording marks, chips, and general wear in multiple areas.
Thank you for sharing your experience. We sincerely apologise for the disappointment you faced at the end of your tenancy and the issues relating to your deposit. We strive to provide reliable guidance and open communication, and we apologise that this was not your experience with you. We kindly ask for you to reach out to us directly so we can discuss your concerns further and support you to get this resolved. Thank you.
1/5
TrustpilotWe had a very disappointing experience…
We had a very disappointing experience with John Shepherd Lettings at the end of our tenancy. Significant deductions were proposed from our deposit for cleaning and full redecoration, despite the check-in report already recording marks, chips, and general wear in multiple areas.
Thank you for sharing your experience. We sincerely apologise for the disappointment you faced at the end of your tenancy and the issues relating to your deposit. We strive to provide reliable guidance and open communication, and we apologise that this was not your experience with you. We kindly ask for you to reach out to us directly so we can discuss your concerns further and support you to get this resolved. Thank you.
5/5
TrustpilotA positive and seamless experience!
My partner and I viewed a property with Ellie on short notice, as we needed a quick turnaround after prior arrangements fell through.
Thank you for sharing your review with us. We are delighted to hear that Ellie provided you with reliable guidance and was so helpful during your viewing and in the after process. We truly appreciate your recommendation and wish you all the best in your new home.
5/5
GoogleI had a great experience with John Shepherd Estate & Letting Agents in Birmingham. The team was professional, efficient, and very helpful throughout the entire process. They kept me well-informed and made everything feel straightforward and stress-free. Communication was always clear, and any questions I had were answered quickly. I would definitely recommend them to others.
Thank you for sharing your wonderful experience with us. We are delighted to hear that our team provided professional and helpful support throughout the process. We appreciate your recommendation and we look forward to assisting you again in the future.
5/5
GoogleI had an exceptional experience working with John Shepherd Estate & Letting Agents. Their team is professional, knowledgeable, and genuinely dedicated to helping clients buy, sell, or rent properties. They were attentive, responsive, and guided me through every step of the process with care and expertise. Their personalized approach and attention to detail made the entire experience smooth and stress-free. I highly recommend John Shepherd Estate & Letting Agents in Birmingham to anyone looking for a reliable and client-focused real estate team. A truly outstanding experience from start to finish!
Thank you for your wonderful feedback. We are thrilled to hear that our professional and helpful team provided you with reliable guidance throughout your experience. Our goal is to offer tailored support with local expertise, and it's great to know we achieved that for you. We appreciate your recommendation and look forward to assisting you again in the future.
5/5
TrustpilotDebbie Jackson
Debbie Jackson has been my property inspector for a little while now and has gone above and beyond to ensure that any issues or concerns regarding my property are being addressed.
Thank you for sharing your experience. We are thrilled to hear that Debbie has been so helpful and communicative in addressing your concerns. We apologise for the previous delays and appreciate your trust in our team. Please feel free to reach out if you need further assistance.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
John Shepherd and its branches won awards at EA Masters in one year, most recently 2020.
EA Masters winners in one year, the group and its branches: 2020.
EA Masters by year, 20202020 1 award EA Masters 2020 winners
Source: EA Masters winners lists, as published, linked by year.
Send John Shepherd a message.
Birmingham has the most, with 1,838 reviews rated 4.3 out of 5, followed by Solihull with 1,679.
The 11 John Shepherd offices, by town:
Yes. At EA Masters 2020 the group won Winner for Best Estate Agent Guide 2021 award winning agency, Lettings, West Midlands.
