Trusted Agent profile · Nottingham
Verified
★★★★★
3,081 reviews across 11 offices and 4 platforms
John Shepherd has 11 offices, in Birmingham, Solihull (three offices), Derby, Redditch (two offices), Cannock, Nottingham and Royal Sutton Coldfield (two offices) (Nottingham). Together they have 3,081 reviews on four platforms, rated 4.2 out of 5 overall.
1,612
Reviews on Google
All 11 offices
4
Reviews on Yell
Business-wide
1,439
Reviews on Trustpilot
Business-wide
26
Reviews on allAgents
Business-wide
John Shepherd's 11 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotLucy at Solihull branch is fantastic…
Lucy at Solihull branch is fantastic such a superstar
Thank you so much for your review Claire. We are thrilled to hear that you had a great experience with Lucy at our Solihull branch. We appreciate your recommendation and we look forward to welcoming you back soon.
5/5
TrustpilotThey have a good knowledge of the local…
They have a good knowledge of the local property in a wide area of the Midlands.
Thank you for your review. We are so glad to hear that you found our staff helpful and knowledgeable about the local property in the Midlands. We look forward to supporting you again in the future.
5/5
TrustpilotProperty repair
Reported a repair for my hot water tank at 7am panicking about no hot water / heating with a child in my property, by half 9 I had the lovely Pauline dealing with it and had contractors assigned almost straight away, was a very fast process and Pauline even rang me to give me the heads up about the contractor struggling to contact me to arrange coming out, she was so friendly and sorted it all very quickly, Parker & sons (Charlie) arrived at my property within half an hour of speaking to somebody at the office and now it’s all sorted. Big thank you to both of you :)
Hi Kelly, thank you so much for your wonderful review! We are thrilled to hear that Pauline provided you with such reliable support and sorted everything out so quickly. Your experience truly reflects our commitment to customer-centric service, and we appreciate you sharing it with us.
5/5
TrustpilotHelpful estate agent
Kelvin Zakeyo helped with a smooth process. I had a lot of questions after the viewing as well which he answered quickly and helped me with the booking process. Thank you!
Thank you for your wonderful review! We're thrilled to hear that Kelvin provided you with reliable support and answered all your questions quickly. Your experience is important to us, and we look forward to serving you again in the future.
5/5
TrustpilotThe team performed great…
The team as a whole performed great throughout the viewing and sale process. Worthy of particular mention were Natasha and Joe.
Thank you so much for your review. We are thrilled to hear that our team, especially Natasha and Joe, provided you with great service throughout the viewing and sale process. Your trust in us means a lot, and we look forward to supporting you again in the future.
5/5
TrustpilotKelvin Zakeyo, Thank you
“Thank you, Kelvin, for your help today. You were very informative and kept us updated throughout the call, clearly explaining the options and changes, especially with limited availability. Your guidance really helped us make a quick decision and secure a place for my son. We truly appreciate your support, highly recommended.”
Thank you so much for your review. We are pleased to hear that Kelvin provided you with reliable support and clear guidance during your call. We truly appreciate your recommendation and look forward to assisting you again in the future.
5/5
TrustpilotMy viewing at Varsity Rivergreen with Kelvin Zakeyo
Kelvin made my experience wonderful. He was nice, charming and informative. He explained all of the steps throughly, and answered any questions I had professionally. Even if they were silly ones.
Thank you so much for your review. We are thrilled to hear that Kelvin made your experience so enjoyable with his charm and informative support. Your feedback is invaluable to us and we look forward to support you again in the future.
1/5
GoogleThis office is a total shambles. Unfortunately, we inherited John Shepherd when purchasing a block of apartments that they had 'mis-managed' for a number of years. They promised the earth to retain us as clients, but delivered nothing. Lots of unhappy tenants came out the woodwork, various complaints and abysmal communication. Every aspect of their management was woeful and we could not wait to terminate their appointment at the first opportunity. Even today, their accounting to us has not been reconciled correctly yet the manager Julie Sergeant is avoiding / ignoring all contact. Some of her staff are very pleasant but are seemingly helpless and appear embarrassed at all their mistakes. John Shepherd are a stain on the property industry. Avoid this company at all costs!
We are sorry to hear about your experience and the issues you faced with communication and management. Your feedback is important to us and we are committed to improving our customer-centric approach. Please feel free to reach out directly so we can address your concerns further and regain your trust.
5/5
GoogleThe team at John Shepherd have been a pleasure to deal with friendly, responsive, and easy to communicate with throughout. They made the whole moving process feel smooth and stress-free, and were incredibly flexible around my circumstances. I really appreciate all their help. A special thanks to Dan, Jayne, and Jodie for their outstanding support!
Thank you for sharing your lovely review with us. We are delighted to hear that our team provided reliable guidance and made your move smooth and stress-free. Thank you again and we look forward to assisting you again in the future.
1/5
GoogleMy experience with John Shepherd Lettings has been appalling. They completely oversold their ability to manage the property and dramatically overestimated the achievable rent. In reality the property ended up letting for around 50% less than what they originally quoted, after I was pressurised into accepting a last-minute tenancy at a grossly deflated rate. Their management has been extremely poor. They do not reply to emails or complaints, and communication is essentially non-existent. Since deciding to remove them, the tenants informed me they had made multiple repair requests during the tenancy which were simply ignored, and eventually stopped contacting the agency because they knew they would not receive a response. The property was left filthy and badly damaged at checkout, showing a clear lack of oversight. They have also added charges without my consent, including rental protection insurance which was added without approval and they have refused to refund, despite me emailing multiple members of staff. Before appointing them I was managing the property myself while working full-time, and it was far less stressful than having John Shepherd involved. The whole experience has been financially damaging and incredibly frustrating. If even one person reads this review and decides not to use them, I’ll feel like I’ve saved someone from the same experience.
Thank you for sharing your review with us. We sincerely apologise for the lack of communication and the issues you faced. It is disappointing to hear that our service did not meet your expectations. We strive to provide reliable guidance and would appreciate the opportunity to discuss this further with you.
1/5
GoogleAppalling experience with John Shepherd. After 6 years of loyalty, they have committed gross professional negligence by authorized an early tenant move-out without my consent, breaking a fixed-term contract. Most alarmingly, they have taken unauthorized deductions from my rent account (increasing fees by 2% without a signed agreement). They are also currently ignoring a formal complaint. Absolute lack of integrity and professional standards. Avoid at all costs. UPDATE (March 4th): In response to the agency's comment below: I have already escalated this directly to your CEO and Property Management Director. As your agency has admitted professional negligence and performed unauthorized deductions from my client account, I have set a final deadline of 12:00 PM tomorrow for a written settlement. If this is not met, I will be proceeding with formal filings to The Property Ombudsman and Propertymark. I am awaiting a professional resolution, not a generic redirect.
Thank you for sharing your review with us however we are disappointed to hear about your experience and the distress caused. Please reach out to us directly so we can address your concerns and work towards a resolution.
5/5
GoogleI’ve had a very positive experience with John Shepherd Lettings, Birmingham City Centre office. After not moving for several years, I was quite nervous about starting a tenancy again, especially as I haven’t had good experiences with other estate agents in the past. However, from the very beginning, their coordination and communication made the move-in process smooth and stress-free. What really stands out is their maintenance team. They respond quickly to any issues and keep tenants regularly updated until the matter is resolved. Even after moving in, they don’t leave tenants on their own, the support continues. I can also clearly see that they manage properties professionally for landlords as well. The way they handle maintenance and communication shows they care about protecting the landlord’s property while also supporting tenants fairly. That balance is not easy to find. The entire team in the Birmingham City Centre office has been professional, supportive, and proactive. Highly recommended.
Thank you for sharing your positive experience with us. We are delighted to hear that our team provided reliable guidance and made your move-in process smooth. We appreciate your recommendation and look forward to continuing to build a trusted relationship with you.
5/5
TrustpilotMarketing and viewing
I instructed John Shepherd to market one of my properties to let in Derby.
Thank you so much for your review. We are pleased to hear that Paula provided you with responsive, transparent, and professional service during the marketing of your property. Your trust in us means a lot, and we look forward to supporting you again in the future.
5/5
TrustpilotAwesome experience...
I had a very positive experience with John Shepherd during my recent move. Paula in particular and the office team were very supportive, responsive, and professional throughout the process, making what can often be a stressful experience feel smooth and well-managed.
Thank you for your wonderful review, Vincent. We're thrilled to hear that our office team, especially Paula, provided you with the support and reliable service that made your move feel smooth and well-managed. We appreciate your recommendation and look forward to supporting you in the future.
1/5
GoogleAVOID AVOID AVOID!!! This is the worst property management company ever, lying to their customers especially Claire!! …
Thank you for sharing your experience with us. We sincerely apologise for the difficulties you encountered during the viewing process. We strive to provide reliable guidance and open communication, and we regret that we fell short this … More
5/5
GoogleRating only, no written review.
Thank you for the feedback Mat Barnes, Director, Hunters Chesterfield
5/5
GoogleLaura and Oscar were friendly and professional in their approach to their work. They are clearly experienced and knowledgeable about tenancy agreements and gave me good guidance about my options and about the terms and conditions of a tenancy agreement. Laura was always very prompt in replying to my emails. Laura was supportive with help and assistance as I navigated my way through the 3rd party Homelet application process which initially was quite daunting when I hadn't done it before but Laura gave me the confidence to complete the application. The Homelet help line were very reassuring and helpful too in understanding the process of referencing and affordability checks.
Thanks for the feedback regards Mat Barnes Director Hunters Chesterfield
5/5
GoogleRating only, no written review.
Thanks for the feedback regards Mat Barnes Director Hunters Chesterfield
5/5
GoogleFirst class experience, staff went out their way to progress our purchase.
Thanks for the feedback regards Mat Barnes Director Hunters Chesterfield
5/5
GoogleRating only, no written review.
Thanks for the feedback regards Mat Barnes Director Hunters Chesterfield
5/5
Trustpilot"Exceptional Service from Natasha - Highly Recommended!"
"I've had a fantastic experience with Natasha She's been incredibly helpful, knowledgeable, and supportive throughout the process
Thank you so much for your review. We are thrilled to hear that Natasha provided you with fantastic support and service throughout the process. Wishing you all the best in your new home.
5/5
TrustpilotExcellent communication and proactive sales team
Paula, Catie and Sam have been extremely polite, proactive and efficient at all times. Clear information and updates provided at every step of the way.
Thank you so much for your review, Amanda. We are thrilled to hear that Paula, Catie and Sam provided you with polite, proactive and efficient service while keeping you updated every step of the way. We look forward to continuing to support you.
5/5
TrustpilotGreat Support
Have had a great experience with Christina Tzemanaki from JohnShepherd, always responding quickly and solving our issues as soon as possible, often the same day and getting any fixes needed at our property sorted swiftly and with great communication
Thank you so much for your review. We are thrilled to hear about your great experience with Christina Tzemanaki and her reliable support in resolving issues swiftly. We look forward to continuing to provide you with quality support in the future.
5/5
TrustpilotMonica
Thank you for your review. We are delighted to hear that you found our team helpful and knowledgeable. Please reach out if we can be of any further support.
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John Shepherd and its branches won awards at EA Masters in one year, most recently 2020.
EA Masters winners in one year, the group and its branches: 2020.
EA Masters by year, 20202020 1 award EA Masters 2020 winners
Source: EA Masters winners lists, as published, linked by year.
Send John Shepherd a message.
Birmingham has the most, with 1,840 reviews rated 4.3 out of 5, followed by Solihull with 1,682.
The 11 John Shepherd offices, by town:
Yes. At EA Masters 2020 the group won Winner for Best Estate Agent Guide 2021 award winning agency, Lettings, West Midlands.
