Trusted Agent profile · Nottingham
Verified
★★★★★
3,080 reviews across 11 offices and 4 platforms
John Shepherd has 11 offices, in Birmingham, Solihull (three offices), Derby, Redditch (two offices), Cannock, Nottingham and Royal Sutton Coldfield (two offices) (Nottingham). Together they have 3,080 reviews on four platforms, rated 4.2 out of 5 overall.
1,611
Reviews on Google
All 11 offices
4
Reviews on Yell
Business-wide
1,439
Reviews on Trustpilot
Business-wide
26
Reviews on allAgents
Business-wide
John Shepherd's 11 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotVery helpful and progressional team
Very helpful and progressional team. I spoke to Monica at Uni to Rent for my enquiry and she was fab! Lovely lady and well informed
Thank you for sharing your experience Aimee. We are thrilled to hear that our team was helpful and professional. If you need anything else, please do not hesitate to reach out to us.
5/5
TrustpilotWorking with Lara Soars made the process easy
Lara Soars was super helpful during the moving out process making it seamless, provided prompt update every step of the way. Greatly appreciated.
Thank you for sharing your experience. We are glad to hear that Lara provided helpful and professional support throughout your moving out process. If you need anything further, please feel free to reach out to us.
5/5
TrustpilotI had a very positive experience with…
I had a very positive experience with Catie, the lettings agent. She was consistently professional, responsive, and easy to deal with throughout the entire process.
Thank you for sharing your review with us. We are delighted to hear that Catie provided professional and helpful support throughout the process. If you need anything further, please do not hesitate to reach out to us.
5/5
TrustpilotCatie made everything easy and simple…
Catie made everything easy and simple for us and really appreciate how helpful she was :)
Thank you for sharing your experience, Lewis. We are glad Catie made everything straightforward and was so supportive. We appreciate your kind words and look forward to assisting you again.
5/5
GoogleIt's always a pleasure working with Olga and the team at John Shepherd.
Thank you for your kind words. We enjoy working with you and appreciate your trust in our professional team. We look forward to continuing our partnership with you.
5/5
TrustpilotJohn Shepherd Lettings have managed our…
John Shepherd Lettings have managed our two rental properties for a number of years and we have always been very happy with the service they have provided to us. Our property manager (Sue Birch in the Redditch office) has always acted in a professional and friendly manner and has been very responsive in dealing with matters.
Thank you for sharing your review with us. We are delighted to hear that our property manager has been both professional and helpful. If you ever need anything further, please do not hesitate to reach out to us.
5/5
TrustpilotThe staff is very friendly and helpful
The staff is very friendly and helpful, support you in every way. Our letting agent Jordan is very patient and supportive.
Thank you for taking the time to share a review. We are glad to hear that Jordan provided you with reliable guidance and support. If you need anything further, please feel free to reach out to us.
5/5
TrustpilotExperience with Jordan 10/10
We had a great experience with Jordan as our estate agent! She has been incredibly helpful, patient, and considerate throughout the entire process. Since we were moving from a different country, everything could have been stressful, but she made it all feel easy and smooth. Thank you, Jordan, for your support and dedication!
Thank you for sharing your wonderful experience with us. We are thrilled to hear that Jordan provided you with helpful and reliable guidance during your move. We appreciate your kind words and wish you all the best in your new home.
5/5
TrustpilotGreat Service
Sue Birch has looked after my properties for a few years. Just wanted to give a shout out to her professionalism looking after the properties. Nothing is to much trouble, sorts out any concerns the tenants have or any concerns I have swiftly and professionally.
Thank you for your kind words. We are glad to hear that Sue has been so helpful and professional in managing your properties. If we can be of any further support, please don't hesitate to contact us.
5/5
TrustpilotGreat service
Made the entire process easy and stress free. Megan really helped us out during the process, making the application and move nice and simple. Would definitely recommend them as a trustworthy and helpful Estate Agent
Thank you for your kind words. We are thrilled to hear that Megan made your application and move so straightforward. We appreciate your recommendation and look forward to assisting you again in the future.
5/5
TrustpilotJoe Farrar Professional Service
Joe Farrar has been very helpful from start to finish in helping out with a potential issue. The advice he gave was very professional and clear and I would not hesitate to use Joe again and recommend him to anybody that asks.
Thank you for sharing your experience. We are glad to hear that Joe provided you with professional and reliable guidance. We appreciate your trust and look forward to assisting you again in the future.
5/5
TrustpilotKelvin Zakeyo was incredibly helpful
Kelvin Zakeyo was incredibly helpful, knowledgable and supportive throughout the whole process! Really happy with the service from him :)
Thank you for sharing your experience. We are thrilled to hear that Kelvin provided you with such helpful and professional support. If you need anything further, please do not hesitate to reach out to us.
5/5
GoogleIt's always a pleasure working with Olga and the team at John Shepherd.
Thank you for your kind words. We enjoy working with you and appreciate your trust in our professional team. We look forward to continuing our partnership with you.
5/5
TrustpilotProfessional and hassle free
Sue Birch has managed my property for the last 3 years…. I’ve had a great experience with the property management team. They have been professional, responsive, and helpful throughout managing my property. Any questions or maintenance requests have been handled quickly and efficiently, which has made my easy and stress-free.
5/5
GoogleWe thoroughly endorse Brockenhurst - they excelled at every point. We hadn’t moved for 33 yrs so we relied on their expertise. Aiden, Harry and Christian were lively, well-informed, and great fun. Each call to them was answered promptly and …
Thank you so much for this incredibly kind review! Moving after 33 years is a huge milestone, and we are absolutely honored that you placed your trust in us to guide you through the process. … More
5/5
TrustpilotI used their Redditch based letting agency services…
I used their letting agency services based in Redditch over many years and would rate them 5* for a professional, personal and friendly service. They are always ahead of the legislation so that I was always letting according to the law and they have a good pool of trades to take care of minor maintenance issues that arise, this is particularly important for me as an overseas landlord.
Thank you for sharing your review. We are delighted to hear you found our service professional and helpful. Our team strives to provide reliable guidance and maintain open communication, especially for overseas landlords like yourself. It is our pleasure to support you and we look forward to assisting you moving forward.
5/5
TrustpilotMany thanks to Aleemah
Many thanks to Aleemah, who helped me to resolve the issue of parking tickets and parking fob actively.
Thank you for your review. We are glad Aleemah could assist you with your parking tickets and fob. If you need anything further, please feel free to reach out to us.
1/5
GoogleSpoken to a woman called Ashley Bignoss at the john Shepheard branch today. Condescending and rude on the phone. I only called up to enquire about a house for sale and she’s huffing and puffing.
Thank you for sharing your review. We are sorry to hear that you didn't feel supported during our phone call to us, we always strive to be professional and helpful, and it seems we fell short. Please feel free to reach out to us directly so we can address your concerns further.
1/5
GoogleThey found us a great place, however, the good lord service provided to be useless and has left us nearly £2,500 in debt. Even though we told them not to open up accounts on our behalf they did, how I don't know! We have multiple council tax bills, extremely high utility charges and now threatening letters from the landlord since we spoke to him about it. Our health is deteriorating and the contacts that they gave us to make a complaint do not even exist!
Thank you for sharing your review with us and we are truly sorry to hear about the issues you faced with our service. We value open communication and would appreciate the chance to discuss this further with you so that we can support.
5/5
GoogleI would like to say a big thank you to the staff at John Shepherd estate agency in Cannock, I chose them randomly to ask if they provided evaluations re probate applications. I was met by really friendly and knowledgeable staff and was made to feel really welcome. An appointment was made for a time of my convenience, whereas some estate agencies may charge you, John Shepherd offer this without charge. I wholeheartedly recommend John Shepherd estate agency for novices to these proceedings and also to those used to property sales and evaluations. Lisa
Thank you for your kind words, Lisa. We are delighted to hear that our friendly and knowledgeable team made you feel welcome. Providing professional and reliable guidance is something we take pride in. We appreciate your recommendation and look forward to supporting you in the future.
5/5
GoogleWe recently moved into our new property and I wanted to share how pleased we are with the entire experience. From start to finish, everything was handled with professionalism, efficiency, and genuine care. The communication was clear and prompt throughout the process, which made what can often be a stressful move feel smooth and well organised. Every question we had was answered quickly and thoroughly, and we always felt supported and informed. A professional, reliable, and genuinely helpful team. Highly recommended.
Thank you for sharing your wonderful experience with us. We are delighted to hear that our professional and helpful team made your move smooth and well organised. Our commitment to clear communication and reliable guidance is at the heart of what we do. We truly appreciate your recommendation and wish you all the best in your new home.
1/5
GoogleAppalling experience with John Shepherd. After 6 years of loyalty, they have committed gross professional negligence by authorized an early tenant move-out without my consent, breaking a fixed-term contract. Most alarmingly, they have taken unauthorized deductions from my rent account (increasing fees by 2% without a signed agreement). They are also currently ignoring a formal complaint. Absolute lack of integrity and professional standards. Avoid at all costs. UPDATE (March 4th): In response to the agency's comment below: I have already escalated this directly to your CEO and Property Management Director. As your agency has admitted professional negligence and performed unauthorized deductions from my client account, I have set a final deadline of 12:00 PM tomorrow for a written settlement. If this is not met, I will be proceeding with formal filings to The Property Ombudsman and Propertymark. I am awaiting a professional resolution, not a generic redirect.
Thank you for sharing your review with us however we are disappointed to hear about your experience and the distress caused. Please reach out to us directly so we can address your concerns and work towards a resolution.
5/5
GoogleExcellent tenant found for us. Excellent communication during lead up to start of tenancy. Fautless service Alan Cornford
Thank you for your kind words, Alan. We are thrilled to hear you found an excellent tenant and appreciated our communication. If you need anything further, please feel free to reach out to us.
1/5
GoogleAvoid them at any cost. Worst estate agent in the UK
Thank you for sharing your experience with us Roy. We are truly sorry to hear that you found our service lacking. Please feel free to reach out to us directly so we can discuss your concerns further.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
John Shepherd and its branches won awards at EA Masters in one year, most recently 2020.
EA Masters winners in one year, the group and its branches: 2020.
EA Masters by year, 20202020 1 award EA Masters 2020 winners
Source: EA Masters winners lists, as published, linked by year.
Send John Shepherd a message.
Birmingham has the most, with 1,838 reviews rated 4.3 out of 5, followed by Solihull with 1,682.
The 11 John Shepherd offices, by town:
Yes. At EA Masters 2020 the group won Winner for Best Estate Agent Guide 2021 award winning agency, Lettings, West Midlands.
