Trusted Agent profile · Nottingham
Verified
★★★★★
3,080 reviews across 11 offices and 4 platforms
John Shepherd has 11 offices, in Birmingham, Solihull (three offices), Derby, Redditch (two offices), Cannock, Nottingham and Royal Sutton Coldfield (two offices) (Nottingham). Together they have 3,080 reviews on four platforms, rated 4.2 out of 5 overall.
1,611
Reviews on Google
All 11 offices
4
Reviews on Yell
Business-wide
1,439
Reviews on Trustpilot
Business-wide
26
Reviews on allAgents
Business-wide
John Shepherd's 11 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotChristina is great!
John Shepherd have managed our property portfolio for many years - and have generally done this well. In recent years we've had Christina specifically look after us - and she has been wonderful - very responsive and helpful to us as Landlords.
Thank you for your kind words. We are delighted to hear that Christina has been so helpful and responsive. We appreciate your trust in us and look forward to continuing our partnership.
1/5
TrustpilotHidden Charges
For anyone renting out their property with John Shepherd, please be aware of their no-deposit scheme, as they charge you extra fees upon moving out. They added an unlawful professional cleaning charge against me on the tenancy agreement, which contradicts the Tenant Fees Act 2019 as these changes are prohibited. To dispute £320 charge, you have to pay £260 before proceeding to the adjudicator. Please be careful if you are with them, so you won’t end up in a situation like mine. They are not professional in their Derby branch
Thank you for sharing your experience with us. We apologise for the issues you faced regarding the charges and understand your frustration. We regret that we fell short in your case and if you do wish to discuss further, please feel free to reach out to us directly so we can work towards a resolution.
5/5
TrustpilotMadilynne was very professional and…
Madilynne was very professional and knowledgeable
Thank you for your kind words about our team's professionalism and knowledge. Your feedback means a lot to us and we look forward to supporting you in the future.
5/5
TrustpilotThe Company is ever present to answer…
The Company is ever present to answer to our numerous questions. If the staff are going home weekends especially on Fridays, they usually informs on time. We interacted with Megan and Elisha. These two were amazing, detailed, very detailed and polite enough for even a naive first renter. I would recommend other users. Thank you Elisha Robinson.
Thank you for sharing your experience. We are delighted to hear that our team was professional and helpful. We appreciate your recommendation and look forward to assisting you again.
5/5
TrustpilotI’m very satisfied with the service I…
I’m very satisfied with the service I received. The team was professional, responsive, and helpful whenever I had questions. The whole process, from moving in to moving out, was handled efficiently and clearly.
Thank you for sharing your experience with us. We are delighted to hear that our team provided professional and helpful support throughout your journey. We appreciate your kind recommendation. If you need anything in the future, please do not hesitate to reach out to us.
5/5
TrustpilotAgency experience
I have lived in the apartment through john shepherd for 1.5 years. Whenever i have faced any maintaining issues, they have sent help even during night hours when it was an emergency. They have always been respectful, responsive and every staff member which has been in contact with me from viewing, moving in to moving out, every person from the team has been very polite and helpful in every way possible. I have emailed them so many times for so many queries and i have never been ignored. I trust them and would highly recommend to everyone looking for a place to rent in Nottingham.
Thank you for sharing your experience with us. We are glad to hear that our team has been such a great support throughout your tenancy. We really appreciate your recommendation and wish you all the best in your future endeavours.
5/5
TrustpilotStaff are lovely
Lara Soars ‑ White and Simon Price are extremely helpful!
Thank you for your sharing your review with us. We are glad to hear that you found our team helpful and professional. If you need anything further, please feel free to reach out to us.
5/5
GoogleGita has been really helpful with enquiries and she is swift in responding and resolving any issues I have with the property. Thank you Gita
Thank you for your kind words. We are glad to hear that Gita has been professional and helpful in addressing your enquiries. If you need further assistance, please feel free to reach out to us.
5/5
TrustpilotGreat experience big shoutout to Katie…
Great experience big shoutout to Katie Walters who has made my moving in journey very smooth and pleasant !!! Very professional would definitely recommend this agent if you’re looking to rent out!
Thank you for sharing your experience. We are thrilled to hear that Katie provided you with professional and helpful support during your move. If you need anything else, please feel free to reach out to us.
5/5
GoogleBig shoutout to Katie Walters for her wonderful services and making my move in smooth and easy! 🫶🏼 Thanks so much Katie and yes I would recommend John Shepherd for your Lettings services ✨ …
Thank you for your kind words. We are thrilled to hear that Katie made your move smooth and easy. We appreciate your recommendation and look forward to assisting you again in the future.
5/5
TrustpilotThe process so far has been amazing and…
The process so far has been amazing and seamless. I just paid my booking amount today and Kelvin Zakeyo was my agent in the process. Amazing guy, friendly vibe, tells you everything all the way and makes sure you get everything done and checked right. Highly recommend!
Thank you for sharing your experience with us. We are thrilled to hear that Kelvin provided you with all the support you needed. We appreciate your recommendation and look forward to assisting you further.
5/5
TrustpilotMonica and Kelvin were super helpful. Wonderful people!
Monica and Kelvin were super helpful.
Thank you for sharing your experience with us. We are delighted to hear that Monica and Kelvin were so helpful. We appreciate your kind words and look forward to assisting you again.
5/5
TrustpilotGreat experience with John Shepherd (Alex Shomari)
Since getting in touch with John Shepherd, our experience has been really good. The team are wonderful and always quick to get back to us. Alex Shomari, in particular, has been amazing! When showing us around the property, he was super friendly and answered any questions we had thoroughly. Throughout this whole process, Alex has been really easy to get in touch with and has been super helpful - our experience so far has been 10/10! :)
Thank you for sharing your review. We are thrilled to hear that our team has been so helpful and communicative. We appreciate your trust in us and look forward to supporting you further.
4/5
TrustpilotThey respond really fast via email
They respond really fast via email, but it is a little harder to find anyone on the phone. They are quite adaptive to your needs and will find a solution that would make you happy. Havind said that there were some delays and there could be more attention to detail.
Thank you for sharing your experience with us. We appreciate your kind words and do apologise for any delays with our communication and our attention to deal. Please feel free to reach out to us if you require any further support.
5/5
TrustpilotAlex has been really friendly and…
Alex has been really friendly and helpful throught the process. He is very knowledgeable about the property and super helpful with all ny questions.
5/5
TrustpilotExcellent Letting & Property Management Service, Sutton Coldfield
As a landlord, I have been extremely impressed with the service provided by Mandi Thandi (Letting Manager) and her team. John Shepherd Letting Agency in Sutton Coldfield.
Thank you for sharing your experience. We are delighted to hear that our team has provided you with professional and reliable guidance. If you ever need further assistance, please do not hesitate to reach out to us, it is our pleasure to support you.
1/5
GoogleAwful agency would not recommend. Rented a flat for a year, was dirty when moving in and the block had a cockroach infestation which I wasn’t made aware of prior. Had numerous issues throughout tenancy received no compensation and they also had the audacity to keep some deposit. Would give 0 stars if I could
Thank you for sharing your review. We sincerely apologise we regret that we fell short during your tenancy. Please reach out to us should you wish so we can discuss this further and work towards a resolution.
5/5
TrustpilotSophia was fantastic and made the whole…
Sophia was fantastic and made the whole process incredibly easy!
Thank you for your kind words. We are thrilled to hear she made the process so easy for you. Our team strives to provide reliable guidance and tailored support. If you need anything further, please don't hesitate to contact us.
5/5
TrustpilotPrompt, clear and open communication
Katie Walters was my agent,
Thank you for sharing your experience with us, we are so pleased to hear. If you need anything further, please do not hesitate to reach out to us.
5/5
TrustpilotThe chased and sorted my issue right…
The chased and sorted my issue right after they were made aware. Fantastic people and awesome service
Thank you for sharing your wonderful experience. We are glad our team was able to resolve your issue promptly. We look forward to supporting you again in the future.
5/5
TrustpilotCaitlin helped to make my move easy
Caitlin helped to make my move easy. I received gentle reminders about any actions I needed to take and Caitlin always responded promptly to my questions and queries. I received a great service, and want to thank Caitlin for making what should have been a very stressful situation, more manageable.
5/5
TrustpilotElisha was very helpful
Rating only, no written review.
5/5
TrustpilotWorking in behalf
I work on behalf of John Shepherd and have great experience with them I work a-lot on behalf of Aarti who gives me as much details as she can on the faults and has been great to work with
5/5
TrustpilotJohn Shepherd - Kelvin Zakeyo Review
Had a really good experience with Kelvin Zakeyo. He was easy to deal with, always quick to reply, and kept things moving without any hassle. He made the whole process way less stressful than I expected.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
John Shepherd and its branches won awards at EA Masters in one year, most recently 2020.
EA Masters winners in one year, the group and its branches: 2020.
EA Masters by year, 20202020 1 award EA Masters 2020 winners
Source: EA Masters winners lists, as published, linked by year.
Send John Shepherd a message.
Birmingham has the most, with 1,838 reviews rated 4.3 out of 5, followed by Solihull with 1,682.
The 11 John Shepherd offices, by town:
Yes. At EA Masters 2020 the group won Winner for Best Estate Agent Guide 2021 award winning agency, Lettings, West Midlands.
