John Shepherd estate agents in Birmingham, Solihull, Derby and 4 more

★★★★★ 5/5

Trustpilot

Working in behalf

I work on behalf of John Shepherd and have great experience with them I work a-lot on behalf of Aarti who gives me as much details as she can on the faults and has been great to work with

Luke · 24 February 2026 · John Shepherd Derby

★★★★★ 5/5

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John Shepherd - Kelvin Zakeyo Review

Had a really good experience with Kelvin Zakeyo. He was easy to deal with, always quick to reply, and kept things moving without any hassle. He made the whole process way less stressful than I expected.

Aaron · 24 February 2026 · John Shepherd Derby

★★★★★ 5/5

Trustpilot

Amazing experience and Kelvin Zakeyo has been incredibly helpful.

Amazing experience. Kelvin Zakeyo has been extremely organised, efficient and friendly, and we all couldn’t rate the experience highly enough. Securing our house has been really straightforward thanks to Kelvin.

Dan · 24 February 2026 · John Shepherd Royal Sutton Coldfield (Sutton Coldfield)

★★★★★ 1/5

Google

This is the worst agency I have used so far. Very poor communication, no responses to voice messages, and after the tenancy ended no one explained what the next steps were or what the process looked like. Additionally, one of the employees, Ashley ,was rude. He shouted at me over the phone and did not allow me to speak. This is completely unprofessional and irresponsible customer treatment. It reached the point where I had to ask him not to raise his voice at me. On top of that, he is trying to charge me additional costs due to his own oversight. Before moving out, I left voicemail asked where I should leave the keys and how I could access the electricity meter to take final readings. I waited patiently for three days for someone to respond to my voice messages. Now Ashley wants to charge me extra fees because of this delay, which was not my fault. I am very disappointed with the attitude of this agency. A professional agency should take care of tenants as well as landlords, not treat them differently. Unfortunately, that is the clear impression I got from working with this agency. I also strongly believe that phone calls should be recorded for quality and safety purposes, because situations like the one I experienced should never happen.

Boguslaw · 24 February 2026 · John Shepherd Nottingham

★★★★★ 5/5

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Monica is handling my student letting

Monica is handling my student letting, she has been very helpful and I thoroughly recommend

Callum · 24 February 2026 · John Shepherd Derby

★★★★★ 1/5

Trustpilot

I arranged over 1 week ago to have my…

I arranged over 1 week ago to have my house valued by John Shepherd Solihull and provided a guide on the expected valuation based on good local knowledge of similar property values and market activity in the local area. I am flabbergasted that, after rearranging various commitments to ensure I am able to be present for the valuation, I received a call from the agent at 4pm the day before our meeting to essentially advise me that the ‘compares’ they have done would likely result in the valuation being significantly apart from my own expectations. When I asked about the compares, the properties used had no relevance to my own. They were not detached houses, different number of bedrooms / bathrooms etc. clearly John Shepherd do not want to take on the listing of my property, nor do they want to actually look at relevant market data and, what’s more, they have no appreciation for anyone else’s time and the logistics in ensuring you can be present for a valuation in the working week. A terrible experience. I strongly advise anyone looking at estate agents in Solihull (seller / buyer / leasing) to avoid at all costs

Alex · 23 February 2026 · John Shepherd Birmingham

★★★★★ 5/5

Trustpilot

Outstanding service.

All the staff but especially Ellie were honest, thoughtful and kept me fully advised throughout my first experience of selling a property. Communication was prompt , returning my calls speedily, and chased up any queries I had. I would them again if I needed to and would highly recommend them to anyone selling a property.

June · 23 February 2026 · John Shepherd Birmingham

★★★★★ 5/5

Trustpilot

Donatella Riches

Donatella Riches has been a great maintenance consultant and has generally been on the ball whenever an issue has arisen and had it resolved in a timely manner.

Adrian · 23 February 2026 · John Shepherd Birmingham

★★★★★ 5/5

Google

My parents have had the pleasure of working with Dipika as their property manager, and the experience has been nothing short of outstanding. She has consistently gone above and beyond to ensure they feel informed, supported, and confident in the care of their property. Dipika provides timely updates and makes sure my parents are always in the loop, no matter how small the detail. She answers every question with patience and clarity, which has been incredibly reassuring for them as property owners and renters. Her communication is exceptional, she always picks up the phone, responds promptly, and follows through on every request. She conducts regular checks on the property and handles any issues proactively, ensuring everything is well maintained and taken care of. What truly sets her apart is her patience and genuine care. Dipika takes the time to understand my parents’ needs, offers guidance when needed, and makes sure they feel supported every step of the way. We are incredibly grateful for her dedication and highly recommend her to anyone looking for a trustworthy and attentive property manager. Dipika and Dipul have been a wonderful team to work with, professional, reliable, and genuinely committed to providing exceptional service. Their work and efforts have made the entire experience seamless and reassuring for our family.

Hiral · 22 February 2026 · John Shepherd Solihull

★★★★★ 1/5

Google

I was disappointed with the moving-in experience, as the checks and preparations prior to the start of the tenancy were not comprehensive. On 31 January, the apartment fob provided did not work, and no parking remote was given to me. I therefore had to travel to the office to collect a replacement fob, which cost me a lot in bus fares. I was advised to wait until Monday, 1 February, to receive the parking remote. On that day, I travelled to and from the office twice to test the remotes, and I needed to pay for bus fare as well. Despite changing two remotes, neither functioned correctly, and I was still unable to access the parking space and had to park outside. Someone opened the parking gate for me but the remote issue has not been resolved after three weeks - I cannot use my car if I parked in the parking area, but if I parked outside the parking fee is increasing as going forward, and no guarantee I get from agent the parking money can be claimed… I sent email and call them many times but the feedback is not prompt and not helpful. All these not well organized things and slow reply to my emails make the experience really struggling.

Joy · 22 February 2026 · John Shepherd Birmingham

★★★★★ 5/5

Google

Lois initially managed our property before it was transferred to another manager, which she clearly explained to us at the time. During her management of our tenancy, everything ran smoothly and without any issues. We were always well informed and felt supported during her management and throughout the transition period to another property manager

Jacke · 22 February 2026 · John Shepherd Birmingham

★★★★★ 5/5

Trustpilot

Saskia and Rahim very helpful when…

Saskia and Rahim very helpful when managing my student let! The accounts team with Margo always pay promptly and compliance always professionally sorted through Francois. Cracking team, would recommend!

Frank · 21 February 2026 · John Shepherd Derby

★★★★★ 5/5

Trustpilot

kelvin zakeyo took interest with me he…

kelvin zakeyo took interest with me he showed room i suggest him who needs

Arda · 21 February 2026 · John Shepherd Derby

★★★★★ 5/5

Google

Fantastic experience from beginning to end , valuation, through to completion, no pressure from them at all definitely recommend.

Kp · 21 February 2026 · John Shepherd Redditch

★★★★★ 5/5

Google

I had a great experience buying my house, and Donna was a huge part of that. Her communication was excellent from start to finish, always quick to respond, clear with updates, and genuinely friendly. She was incredibly helpful and made the whole process feel easy and stress‑free. I couldn’t have asked for better service.

Amy · 21 February 2026 · John Shepherd Redditch

★★★★★ 5/5

Google

Really helpful from start to finish , very professional in everything they did getting our sale over the line, regular updates throughout the process. Donna and Ashley exceeded expectations

Gary · 21 February 2026 · John Shepherd Redditch

★★★★★ 5/5

Google

Great communication throughout the buying process. Very happy with the overall service. Would recommend.

Lee · 21 February 2026 · John Shepherd Redditch

★★★★★ 5/5

Google

Excellent service from start to finish

Darren · 21 February 2026 · John Shepherd Redditch

★★★★★ 5/5

Google

Rating only, no written review.

Susan · 21 February 2026 · John Shepherd Redditch

★★★★★ 5/5

Google

Ashley and his team were fantastic, friendly, professional, with excellent communication throughout the entire process. They worked incredibly hard to sell my houses quickly, and their dedication truly made a difference. Very happy with the experience!

Ellie · 21 February 2026 · John Shepherd Redditch

★★★★★ 5/5

Google

Great service and a lovely welcome box too Very happy 😊 …

Donna · 21 February 2026 · John Shepherd Redditch

★★★★★ 5/5

Google

Rating only, no written review.

Ellie · 21 February 2026 · John Shepherd Redditch

★★★★★ 5/5

Google

So helpful and easy to understand

Lucy · 21 February 2026 · John Shepherd Redditch

★★★★★ 5/5

Google

Laura, Oscar & team have been amazing from day 1. Always kept me up to date & made the process very simple. Previous tenant was in for two years with zero issues & no doubt my next tenant will be the same. 5* highly recommend Great service, friendly staff. Would highly recommend

George · 21 February 2026 · John Shepherd Redditch