Trusted Agent profile · Nottingham
Verified
★★★★★
3,080 reviews across 11 offices and 4 platforms
John Shepherd has 11 offices, in Birmingham, Solihull (three offices), Derby, Redditch (two offices), Cannock, Nottingham and Royal Sutton Coldfield (two offices) (Nottingham). Together they have 3,080 reviews on four platforms, rated 4.2 out of 5 overall.
1,611
Reviews on Google
All 11 offices
4
Reviews on Yell
Business-wide
1,439
Reviews on Trustpilot
Business-wide
26
Reviews on allAgents
Business-wide
John Shepherd's 11 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotI was shown around by Kelvin Zakeyo and…
I was shown around by Kelvin Zakeyo and he was super friendly and answered all the questions I had amazingly. He didn’t make us feel rushed at all and carefully explained all aspects of the accommodation. I would definitely recommend him for a viewing. Thank you!
5/5
TrustpilotLara Soars White has been excellent in…
Lara Soars White has been excellent in dealing with all my enquiries and engaging with my tenant to ensure any issues are dealt with in an effective and efficient manner. Excellent landlord and tenant customer service.
We appreciate you taking the time to share your review. We are so glad to hear that Lara has gone above and beyond supporting both yourself and your tenant. We look forward to supporting you again in the future.
5/5
TrustpilotPrompt response
Submitted a request for help last night to my property manager John Shepherd. Received reply from Regional Team Leader Lara Soars-White this morning. Kudos for the prompt response!
1/5
Trustpilot🚨Unprofessional & unethical Estate…
🚨Unprofessional & unethical Estate Agent
3/5
TrustpilotPraise to Alex, Elisha and Claire
The experience with John Shepherd was standard it’s really what you expect it to be. The thing that did stand out for me was Alex genuinely who managed to help me through start to end and explained everything properly to me. He went out his own way to stay after his shift to show me a property because I wasn’t free no other day and this was so beneficial because I’m moving in a day or 2.
We appreciate you sharing your experience. We're glad to hear that Alex, Elisha, and Claire were helpful and supported you in your journey. We also appreciate your feedback regarding the communication speed and this is something we will look to address. Thank you again for your feedback.
4/5
TrustpilotGreat Service!
All the team from John Shepherd were big help from the start. Ellie and Natasha successfully reselling our property on short notice was massive. Natasha Watkins was especially methodical at the end of the process to make sure this crossed the line. Cannot thank them enough.
5/5
TrustpilotFantastic service
I have been working with both Lauren Foster and Alan Johnson whilst i have been in rented accommodation, they have been very helpful when necessary, the communication has been professional and affective, have supported both transition's into the property and also upon departure with guidance's that helped this run smoothly, i have been extremely happy with their service.
Thank you so much for taking the time to share our review and shout out our team members Alan and Lauren. We are so pleased that our team have been so helpful, with good service, communication and professionalism. If there is anything further we can support you with, please don't hesitate to get in touch. Thank you again.
5/5
GoogleMichelle was really helpful throughout the whole process of buying our house. She kept us updated, responded quickly, and was easy to get hold of whenever we had questions. Buying a house can be stressful, but she made things run as smoothly as possible and chased things when needed, which we really appreciated. Overall, a positive experience and we’d definitely recommend her.
Thank you so much x x
5/5
TrustpilotDelivered great service
Alexander provided excellent customer service. He was efficient and kept me in the loop at all times. He delivered a great service by finding a suitable tenant very quickly. Thank you Alexander!
We appreciate you taking the time to share your feedback. We're so glad to hear that you received excellent and efficient customer service and that we found a suitable tenant quickly. Thank you again for sharing your review.
5/5
GoogleIt has been a hassle free process all together. Starting from the viewing and then the move-in. Katie has been very helpful and responsive in the process throughout.
Thank you for sharing your experience, Sankalp. We are delighted to hear that the process was hassle-free and that Katie provided helpful and responsive support. If you need anything further, please don't hesitate to reach out to us.
5/5
TrustpilotJohn Shepherd and Lara Soarswhite
I have been with John Shepherd for about 18 months and Lara Soarswhite is my contact. I have found Lara to be pleasant, efficient and calls/emails me back any time I need to communicate with her. I reco.mend Lara and John Shepherd without hesitation.
We appreciate your positive feedback and are so glad you've had a great experience especially with Lara. It's wonderful to hear that our service had met your expectations. Thank you again and we look forward to supporting you in the future.
5/5
GoogleKate was really helpful and professional throughout the process. She took the time to explain everything clearly and made the viewing smooth and comfortable. I appreciated how responsive and approachable she was, and she genuinely tried to help find a place that suited my situation. Overall, a great experience dealing with her.
Thank you for sharing your experience, Thilak. We are so pleased to hear that Kate provided professional and helpful support throughout your viewing. We appreciate your kind words and look forward to assisting you again in the future.
5/5
GoogleKatie was very helpful during my tenancy swap and made sure everything goes smoothly
Thank you for sharing your experience, Omar. We are delighted to hear that Katie provided helpful support during your tenancy swap. If you need anything further, please don't hesitate to reach out to us.
5/5
TrustpilotThe agent who handles my property (Lara…
The agent who handles my property (Lara Soars-White) is extremely helpful and available at any time I email her! Highly recommend !
We appreciate your kind words! We are so glad to hear that Lara has been so helpful and available to you. Thank you for the recommendation and we look forward to supporting you again in the future.
5/5
TrustpilotA Council inspection was about to be…
A Council inspection was about to be made. There was a problem that involved the block management. In the past this would have been a lengthy process but Aleemah Aziz was able to have the work actioned and completed before the inspection.
Thank you for your review. We are pleased to hear that we could assist with the block management issue before the council inspection. We appreciate you taking the time to leave us this positive feedback and the recognition of Aleemah!
5/5
TrustpilotI have know Suzanne for many years and…
I have know Suzanne for many years and she has never let me down even if it is late in the day.
Thank you for taking the time to share a review. We appreciate your long-term trust and are so glad to hear that our experience has consistently met your needs. Thank you for your feedback and we look forward to supporting you again the future.
1/5
GoogleThe worst experience of my life with a rental company. With all evidence.
Thank you for sharing your experience, Ismail. We're truly sorry to hear about the difficulties you faced. Please reach out to us directly so we can address your concerns and improve your experience.
5/5
TrustpilotSupportive Rental Agent
We have had a very supportive relationship with John Shepherd in the rental of our property. They were excellent in the resolution process ensuring both parties were represented correctly and the best outcome was reached. I would definitely use them again.
We appreciate your kind words! We're happy to hear that you felt supported during the rental of your property. Thank you for your review and we look forward to assisting you again in the future.
5/5
TrustpilotAmazing service by Suzanne in…
Amazing service by Suzanne in Derbyshire office all the time from start to finish
5/5
TrustpilotLetting our family home was quite…
Letting our family home was quite daunting but J shepherds took all the worry and hassle from us I can’t thank Tom our go to guy enough who had all the answers and was totally professional throughout. I wouldn’t hesitate to recommend j shepherds to any one thinking of letting a property out. Keith Harrison
Thank you for your review. We are so pleased that letting your family home was a smooth process. We appreciate your kind words and are so glad our team could provide professional support. Thank you for recommending our services!
1/5
GoogleAvoiding this agency as I value my safety. I’ve been living with an unresolved structural leak for almost 2 months days water leaks coming through light fittings, electrical hazards, and no proper fix. Their only action was removing bulbs, leaving areas dark and unsafe, which led to me slipping and getting injured. Instead of resolving the issue, I was told it’s my responsibility to clean up the flooding. Poor communication, no urgency, and zero regard for tenant safety.
Dear Sahil, Thank you for your review. We are sorry to hear about your experience. Your safety is our top priority, and please rest assured that we are working to get the issues resolved. We are committed to improving our communication and service to ensure that issues like this are addressed promptly and effectively. If there is any further support you need, please reach out to us directly. Thank you.
1/5
Google!!!NEGLIGENCE REDEFINED: TENANT SAFETY IGNORED!!! I am currently on Day 50 of living in a property managed by John Shepherd (Birmingham) that is unfit for human habitation. Since 9th February, I have been dealing with a severe structural leak that remains active and unresolved today. The agency’s handling of this emergency is a disgrace. I am currently forced to live with: Active Electrical Hazards: Water is leaking through internal light sockets. I have witnessed sparks on the electrical board twice, yet the source of the water has not been stopped. Visibility Issues & Safety: The contractor’s only action was to remove the light bulbs. This has left one side of my living area without light, making it difficult to see the constant flooding on the floor. Physical Injury: Because of the poor visibility and the wet floor, I have already suffered a physical slip injury, a direct result of the agency's failure to provide a safe environment. Outrageous Management Demands: Property Manager Melissa Cannon has told me it is my 'contractual duty' to keep cleaning up this structural floodwater. I am being treated as an unpaid maintenance worker for a building defect I did not cause. For over two weeks, Melissa Cannon has hidden behind a scripted 'business formal' response, stating she is 'in talks' with the landlord regarding a rent rebate. It takes five minutes to call a landlord, but this agency has stalled for 14 days while I continue to pay full rent for a hazardous, partially uninhabitable home. They are clearly prioritizing the landlord's future interests over my current physical safety. If you value your safety and expect an agent who actually picks up the phone, avoid John Shepherd at all costs.
Dear Saish, Thank you for taking the time to share the review however we sincerely apologise for the distressing experience you have faced with your property. Your safety and comfort are our top priorities, Please rest assured that we are committed to providing reliable support and will continue to keep you updated of the progress and address your concerns with urgency to ensure a safe living environment for you. Thank you.
5/5
GoogleAbsolutely fantastic from the first phone call with Laura, to the viewing,step by step communication, to the signing of the tenancy nothing was too much trouble, amazing customer service & support
Thank you for the kind words - Laura will be chuffed! regards Mat Barnes Director, Hunters Chesterfield
5/5
GoogleGreat and friendly staff full of professionalism. Made a house purchase process very smooth . Highly recomended
Thanks for the feedback - great to hear we did a great job for you! Mat Barnes Director Hunters Chesterfield
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
John Shepherd and its branches won awards at EA Masters in one year, most recently 2020.
EA Masters winners in one year, the group and its branches: 2020.
EA Masters by year, 20202020 1 award EA Masters 2020 winners
Source: EA Masters winners lists, as published, linked by year.
Send John Shepherd a message.
Birmingham has the most, with 1,838 reviews rated 4.3 out of 5, followed by Solihull with 1,679.
The 11 John Shepherd offices, by town:
Yes. At EA Masters 2020 the group won Winner for Best Estate Agent Guide 2021 award winning agency, Lettings, West Midlands.
