Trusted Agent profile · Nottingham
Verified
★★★★★
3,080 reviews across 11 offices and 4 platforms
John Shepherd has 11 offices, in Birmingham, Solihull (three offices), Derby, Redditch (two offices), Cannock, Nottingham and Royal Sutton Coldfield (two offices) (Nottingham). Together they have 3,080 reviews on four platforms, rated 4.2 out of 5 overall.
1,611
Reviews on Google
All 11 offices
4
Reviews on Yell
Business-wide
1,439
Reviews on Trustpilot
Business-wide
26
Reviews on allAgents
Business-wide
John Shepherd's 11 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleI cannot praise Donna enough, every email she was straight on it. We didn’t have a smooth sale due to issues but Donna was fantastic with how to deal with them and her communication, cannot thank her enough x
So glad you were happy with everything :) Mat Barnes, Director, Hunters Chesterfield
5/5
GoogleVery professional and friendly service
Thank you for your kind words about our professional and friendly service, Glenn. Mat Barnes Director
5/5
TrustpilotJoe F = amazing
Joe F is an amazing agent and on top of that an he’s absolute delight!!
Thank you for your review, we are so happy to hear about your positive experience!
5/5
TrustpilotJoe was very helpful and knowledgable…
Joe was very helpful and knowledgable at the viewings and looking to book our place with him.
Thank you for taking the time to share your review. We are so pleased to hear about your positive experience and look forward to supporting you again in the future.
3/5
TrustpilotGood student property viewing
I recently viewed 2 different student properties and Arabel did a great job showing me around! There were some difficulties entering properties due to card access but Arabel handled everything well. I also appreciated the flexibility in pricing along with some freebies. Moving forward, I think tenants should be notified of house viewings as they were unaware and therefore interrupted by our viewing.
Thank you for taking the time to share your review. We appreciate your feedback regarding your viewing experience. We are glad Arabel was helpful despite the access difficulties. We will also take on your feedback with relation to the notification to tenants as this is important. Thank you again and if we can be of any further support, please don't hesitate to contact us.
1/5
TrustpilotRefused Viewings Despite Evidence of Affordability and Guarantorcted John Shepherd to enquire…
I contacted John Shepherd to enquire about renting after being made redundant last year. My income position is non-standard because I have a mix of PAYE income, redundancy payment and self-employment income. I explained that I had evidence of funds, could provide supporting documentation and also had a guarantor.
Thank you for sharing your experience, Sarah. We sincerely apologise for the response you received regarding your rental enquiry. We understand how upsetting it is when your circumstances are not considered fairly. We strive to provide reliable guidance and will review your case further to ensure you receive the tailored support you deserve.
5/5
TrustpilotMy experience with John Shepherd has…
My experience with John Shepherd has been truly outstanding from start to finish. The company has been professional, organised, and supportive throughout the entire process, which made everything far less stressful and much more reassuring for us.
5/5
GoogleEllie is such an amazing person. Made the whole process easy, transparent and smooth.
Thank you for your kind words, Ruth. We're thrilled to hear that Ellie made the process so straightforward and transparent for you. If you need anything else, please don't hesitate to reach out to us.
4/5
GoogleIt’s a good experience
Thank you for sharing your experience, Neha. We are glad to hear you had a good experience with us. If there's anything we can improve, please feel free to reach out to us, we are always open to feedback.
5/5
GoogleGood service by Ellie, recommend this agency for tenancy
Thank you, Aravind for your review and kind words about our service. We are pleased to hear that you found our team helpful and professional. Thank you again and if you need anything further, please don't hesitate to reach out to us.
5/5
GoogleExcellent Property Management! We have been working with Beth in her role as Property Manager for some time now and I must say she is exemplary in her abilities. Her communication and reasoning skills are outstanding with her primary focus always being the welfare of her clients and tenants. She is relentless in ensuring that her contractors work to the highest standards in a timely fashion.
Thank you for your kind words, Adam. We are thrilled to hear that you find Beth and our property management professional and communicative. We appreciate your trust in us and look forward to continuing our partnership.
5/5
GoogleBrooke our estate agent has been lovely and easy to work with. She kept us up to date with everything going on with the housing process and even went out her way to arrange a second house viewing for us. Would highly recommend Brooke if you ever think about going with John Shepherd
Thank you, Kian, for your kind words about Brooke. We are delighted to hear that she provided helpful and professional support throughout your housing process. We appreciate your recommendation and look forward to assisting you again in the future.
5/5
TrustpilotA few days ago me and my friends viewed…
A few days ago me and my friends viewed a student property in Nottingham. Kelvin, the person showing us around was very friendly and went above and beyond during our viewing.
Thank you for sharing your experience, Luke. We are delighted to hear that Kelvin was friendly and went above and beyond during your viewing. Our team strives to provide reliable guidance and helpful support to all our clients. If you have any further questions, please feel free to reach out to us.
5/5
TrustpilotEverything went very smoothly .
Everything went very smoothly .. Alan and Gemma were helpful .. they were diligent and considerate to our requests ., thank you for a professional experience ..
Thank you for your wonderful review! We are delighted to hear that everything went smoothly and that our team including Gemma and Alan were helpful and professional. Wishing you all the best in your new home and if you need anything further, please don't hesitate to contact us.
5/5
GoogleJust wanted to say thank you to Sophia. She was very helpful and patient in helping us sort out our new agreement for a property. Well deserved 5 stars!
Thank you for your review. We are thrilled to hear that Sophia provided you with helpful and patient support while sorting out your new agreement. Wishing you all the best in your new home and if you need anything further, please don't hesitate to reach out to us.
1/5
TrustpilotLeft without heating for months.
We have recently been moved to a different estate agency but we were with John Shepherd for two years.
Thank you for sharing your review, we really do appreciate taking the time to share your experience. We are sorry to hear about the issues you faced, especially regarding the heating and communication. We aim to provide a much better service and will be happy to address your feedback to improve our standards. Please do feel free to reach out to us so that we can directly look at the issues you have raised and ensure that things improve moving forward. Thank you.
1/5
TrustpilotChasing up money owed to us for a year - not paid.
Throughout our years tenancy with John shepherd we have been chasing up a £100 cash incentive that was originally offered to us for staying on with the company. After numerous emails, phone calls and visits to there office with promises being made to us, we are still yet to be paid. Overall, the management and staff communication at the company seems very poor, and they have very little regard to students.
Thank you for your review. We are sorry to hear about your experience however we will be happy to review further to ensure that we can get this resolved for you. Please do reach out to us directly so that we can address and review our communication processes to improve moving forward.
1/5
GoogleRating only, no written review.
We’re sorry to see that you’ve given us a 1‑star rating. Please do kindly get in touch with us directly so we can support you in resolving any issues you may have. Thank you
5/5
TrustpilotVery patient reliable and helpful…
Very patient reliable and helpful throughout the process
Thank you for your review. We are glad that you found our team patient, reliable, and helpful. We appreciate your positive feedback and look forward to supporting you again in the future.
5/5
TrustpilotExcellent service
Catie was lovely with me and my partner with looking for a property, Excellent service, super friendly.
Thank you for your review. We are pleased to hear that you and your partner found the property search excellent and that our service was super friendly. Thank you for your kind words again and we look forward to assisting you again in the future.
5/5
TrustpilotMoving made easy…
The whole process from the initial viewing of the property to receiving the keys was faultless, Olga and Michelle were so very helpful and made my move very easy .
We appreciate you sharing your experience and review with us. We are pleased to hear that Olga and Michelle were very helpful and made your move easy with their faultless support. Thank you again and we look forward to supporting you again in the future.
5/5
TrustpilotNatasha Watkins has been a fantastic…
Natasha Watkins has been a fantastic estate agent to deal with, she has continuously kept in contact throughout our purchase to keep us up to date. Thank you Natasha for all of your help, it is very much appreciated.
Thank you for your kind words, Sadie. We are so pleased to hear that Natasha provided you with helpful and professional support throughout your purchase. Our team prides itself on being communicative and reliable, ensuring our clients feel informed every step of the way. We appreciate your trust in us and wish you all the best in your new home.
5/5
GoogleI recently worked with Katie W while letting out my property, and I couldn’t be happier with the service. From the start, she was professional, responsive, and clearly knew the market inside out. She kept me updated throughout the whole …
Thank you for sharing your experience, Connor. We are thrilled to hear that Katie provided you with professional and reliable guidance throughout the letting process. We appreciate your recommendation and look forward to assisting you again in the future.
1/5
GoogleAfter weeks of trying to arrange a viewing on a property and it being cancelled and rearranged by the estate agent. I finally got a viewing. I requested a second viewing as there was a few other things I wished to see on the property. I was …
Thank you for sharing your experience Karl. We sincerely apologise for the poor communication and the frustration you faced while trying to arrange viewings. We strive to provide reliable guidance and helpful support, and it's clear we fell … More
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
John Shepherd and its branches won awards at EA Masters in one year, most recently 2020.
EA Masters winners in one year, the group and its branches: 2020.
EA Masters by year, 20202020 1 award EA Masters 2020 winners
Source: EA Masters winners lists, as published, linked by year.
Send John Shepherd a message.
Birmingham has the most, with 1,838 reviews rated 4.3 out of 5, followed by Solihull with 1,679.
The 11 John Shepherd offices, by town:
Yes. At EA Masters 2020 the group won Winner for Best Estate Agent Guide 2021 award winning agency, Lettings, West Midlands.
