Trusted Agent profile · Nottingham

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John Shepherd estate agents in Birmingham, Solihull, Derby and 4 more

4.2

★★★★★ Great

3,080 reviews across 11 offices and 4 platforms

johnshepherd.com

John Shepherd has 11 offices, in Birmingham, Solihull (three offices), Derby, Redditch (two offices), Cannock, Nottingham and Royal Sutton Coldfield (two offices) (Nottingham). Together they have 3,080 reviews on four platforms, rated 4.2 out of 5 overall.

Google logo

4.1 / 5

1,611

Reviews on Google

All 11 offices

Yell logo

2.0 / 5

4

Reviews on Yell

Business-wide

Trustpilot logo

1,439

Reviews on Trustpilot

Business-wide

allAgents logo

26

Reviews on allAgents

Business-wide

Our offices

John Shepherd's 11 offices, most reviewed first. Each has its own page.

Latest reviews from every John Shepherd office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Trustpilot

Gita Patel of John…

I have dealt with Gita Patel of John Shepherds for many years. She is always polite, helpful and willing to answer any query I may have. She never fails to return my calls.

Georgina · 9 June 2026 · John Shepherd Derby

Agent replied · 16 June 2026

Thank you for your review Georgina. We are so happy to hear about your experience of working with Gita and great to see you have built such a great relationship. Thank you again and we look forward to supporting you again in the future.

5/5

Trustpilot

A trustworthy agent

As a buy to let landlord, I have been with John Shepherd for several years and I am happy with the agent for their high standards of professional services. Staff (e.g. Christina E. Tzemanaki) are very helpful. I will surely not hesitate to recommend it if anyone is looking for the similar services. It is the agent that one can trust and can expect a long term good relationship.

JMS · 9 June 2026 · John Shepherd Derby

Agent replied · 16 June 2026

Thank you for sharing your positive experience with us. We are delighted to hear that you find our services professional and our team helpful, especially Christina and great to hear of the relationship that you have built. We really appreciate your recommendation and we look forward to continuing to provide you with support and guidance moving forward.

5/5

Trustpilot

I wish all managing agents were like…

I wish all managing agents were like Gita - efficient, responsive, caring, detailed, communicative and client focussed. An effortless relationship that others would do well to aspire to. Thank you.

JCM · 9 June 2026 · John Shepherd Derby

Agent replied · 16 June 2026

Thank you for your kind words. We are delighted to hear that you found our service efficient and communicative and have a great relationship with Gita. We appreciate your feedback and look forward to continuing to supporting you again in the future.

5/5

Trustpilot

I've been really impressed with my…

I've been really impressed with my property manager,

Bhagya · 9 June 2026 · John Shepherd Derby

Agent replied · 16 June 2026

Thank you for your kind words. We are thrilled to hear that Christina has been so helpful and great with communication. We appreciate your recommendation and look forward to continuing to support you with our local expertise.

5/5

Google

We recently rented a fantastic 2-bedroom penthouse in Nottingham through John Shepherd, and we cannot recommend them highly enough, especially Emily, who looked after us from start to finish. …

Abhimanyu · 8 June 2026 · John Shepherd Derby

Agent replied · 30 May 2026

Thank you for sharing your wonderful experience with us, Abhimanyu. We are pleased to hear that our team provided you with professional and helpful support throughout the process. Thank you again for taking the time to share your review and if you need anything further, please don't hesitate to reach out to us.

5/5

Trustpilot

Five star experience!

I dealt with Christina in customer service at John Shepherd, Birmingham. Christina did an amazing job organising some refurbishment work at one of my apartments, starting with specifying what needed to be done, obtaining quotes and then finally overseeing the refurbishment work to completion.

Graham · 8 June 2026 · John Shepherd Derby

Agent replied · 16 June 2026

Thank you for sharing your wonderful experience, Graham. We are so pleased to hear that Christina provided such professional and helpful support throughout your refurbishment project. Please reach out if you need anything else in the future, we are always here to help.

5/5

Trustpilot

Melissa (Property Manager - Birmingham)

Melissa Cannon from the Birmingham branch was our Property Manager for a one year tenancy and she was absolutely perfect. Always super helpful and quick to respond. A credit to the team.

Dan · 8 June 2026 · John Shepherd Derby

Agent replied · 16 June 2026

Thank you for your kind words, Dan. We are thrilled to hear that Melissa provided you with professional and helpful support during your tenancy. We appreciate your feedback and look forward to assisting you in the future.

5/5

Trustpilot

Kelvin Zakeyo showed me the studio

Kelvin Zakeyo showed me the studio, and he was incredibly kind, friendly, and helpful throughout the visit. He took the time to explain everything clearly and made sure I noticed all the important details. His communication was excellent before and during the viewing, and he was happy to answer all my questions. The whole experience was smooth, professional, and very pleasant. Thank you, Kelvin, for your time and effort, it was a great viewing experience! ⭐⭐⭐⭐⭐

Fatemeh · 8 June 2026 · John Shepherd Derby

Agent replied · 16 June 2026

Thank you for sharing your wonderful experience, Fatemeh. We are delighted to hear that Kelvin provided such professional and helpful support during your visit. If you have any further questions or need assistance, please feel free to reach out to us.

5/5

Google

Holly is always really helpful with any questions or queries that I have, really good to deal with and is a great attribute to the business

Tom · 7 June 2026 · John Shepherd Derby

Agent replied · 16 June 2026

Thank you for your kind words Tom. We are delighted to hear that Holly has been so helpful and professional in addressing your queries. If you need anything further, please don't hesitate to reach out to us.

1/5

Google

So bad. So so bad. I’m a landlord. They manage my property. I can’t express the rage I feel towards this company. Avoid them. Communication is terrible. They bury additional charges in emails and ignore my instructions. All they are interested in is increasing the money they take without a consideration to the tenant.

Rebecca · 7 June 2026 · John Shepherd Sutton Coldfield

Agent replied · 16 June 2026

Thank you for sharing your experience, Rebecca. We sincerely apologise for the frustration you have faced with our communication and the additional charges. We do apologise that your experience hasn't been positive and we would be happy to discuss this in further detail should you wish so we can address your concerns and work towards a resolution.

5/5

Trustpilot

Lara S

Lara S. has been extremely responsive to my requests as a tenant, and in particular with the referencing process for the new flat I'm going to rent. 5 stars!

Thomas · 6 June 2026 · John Shepherd Derby

Agent replied · 16 June 2026

Thank you for taking the time to share your review. We are pleased to hear that Lara has been so helpful and communicative during your referencing process. If you need anything else, please don't hesitate to reach out to us.

5/5

Google

Great company to deal with always get excellent service when dealing with Holly Sizmur.

David · 5 June 2026 · John Shepherd Derby

Agent replied · 16 June 2026

Thank you for your kind words David, we are pleased to hear you consistently receive excellent service from Holly. If there's anything more we can do for you, please don't hesitate to reach out, we are always happy to help!

5/5

Trustpilot

Sort everything so I don’t have to worry

My property manager (Lara White) is always excellent and very responsive to my queries. They manage everything for me and quickly resolve my issues.

Alex · 5 June 2026 · John Shepherd Derby

Agent replied · 16 June 2026

Thank you Alex for sharing your review and your words about Lara. We are delighted to hear that she provides excellent and responsive support. We appreciate your trust in us and look forward to continuing our partnership in the future.

5/5

Trustpilot

We recently moved in to a rental…

We recently moved in to a rental property and had issues with no hot water. The problem was rectified straight away. Mia was very helpful in resolving the matter.

Thumper · 4 June 2026 · John Shepherd Derby

Agent replied · 16 June 2026

Thank you for sharing your experience, we are pleased to hear that Mia was supportive and able to resolve the hot water issue promptly. We strive to provide reliable guidance and support to all our tenants and remain at your disposal if there is anything further you need.

5/5

Trustpilot

Aleemah Aziz property manager

Aleemah Aziz has dealt with each tenant query or request for repairs most efficiently; confirming each time what is agreed as the works required and then following up and confirming that works are complete; sometimes with photographic evidence. Excellent service throughout. Thank you Aleemah.

Teresa · 4 June 2026 · John Shepherd Derby

Agent replied · 16 June 2026

Thank you for your kind words Teresa, we are so pleased to hear of your experience working with Aleemah. We appreciate your feedback and look forward to continuing to support you. Thank you again!

5/5

Trustpilot

The process was explained well and…

The process was explained well and moved on quickly. Kevin Zakeyo was really kind and very helpful. Thank you!

Chioma · 4 June 2026 · John Shepherd Derby

Agent replied · 16 June 2026

Thank you for your kind words and feedback for Kelvin. We are pleased to hear that the process was clearly explained and moved swiftly. If you need anything further, please don't hesitate to reach out to us.

5/5

Trustpilot

Christina was helpful chasing the…

Christina was helpful chasing the landlord for repair works. Smooth transition to our new apartment.

Joselle · 4 June 2026 · John Shepherd Derby

Agent replied · 16 June 2026

Thank you for your kind words, Joselle. We are happy to hear that Christina was helpful in coordinating the repairs and that your transition to the new apartment went smoothly. If you need anything further, please don't hesitate to reach out to us, we are always here to help!

5/5

Trustpilot

Quick response

Quick resolution!

Karishma · 3 June 2026 · John Shepherd Derby

Agent replied · 16 June 2026

Thank you for your 5* review!

5/5

Google

Friendly staff, found me a property to rent quickly. Was all quiet straight forward. Thanks to all the letting team.

Frederick · 3 June 2026 · John Shepherd Cannock

Agent replied · 16 June 2026

Thank you for your kind words, Frederick. We are pleased to hear that our helpful team found you a property quickly and made the process straightforward. We pride ourselves on our professional and communicative approach, ensuring reliable guidance for our clients. If you need anything further, please don't hesitate to reach out to us.

5/5

Trustpilot

Good communication

Catie at Derby has been very helpful

Devan · 2 June 2026 · John Shepherd Derby

Agent replied · 16 June 2026

Thank you for your review Devan. We are so pleased to hear of your experience with Catie. delighted to hear that Catie has been so helpful. We appreciate your feedback and look forward to assisting you again.

5/5

Trustpilot

A really great experience with Catie

A really great experience with Catie, really responsive and friendly. She helped me with the whole process and was very supportive.

Faith · 1 June 2026 · John Shepherd Derby

Agent replied · 16 June 2026

Thank you for sharing your wonderful experience. We are delighted to hear that Catie provided you with such helpful and supportive guidance throughout the process. If you need anything further, please don't hesitate to reach out to us.

4/5

Trustpilot

viewing

I recently had a viewing arranged through John Shepherd and was assisted by Alexander Shomari. He was professional, courteous, and knowledgeable throughout the process. He took the time to answer my questions, explained everything clearly, and made the viewing experience smooth and stress-free.

Shahab · 1 June 2026 · John Shepherd Derby

Agent replied · 16 June 2026

Thank you for sharing your experience. We are glad to hear that Alexander provided you with professional and helpful service. If there's anything we can improve upon, please feel free to reach out to us.

5/5

Trustpilot

Moving house with John Shepherd was…

Moving house with John Shepherd was nice and seamless, they’re really good at what they do. I will recommend them anyday anytime.

Ridwan · 1 June 2026 · John Shepherd Derby

Agent replied · 3 June 2026

Thank you so much for sharing your 5* review!

5/5

Trustpilot

Kelvin Zekeyo

Kelvin Zekeyo was so helpful and an amazing individual helping me through my accommodation process, which I was so delighted of.

Yaa · 29 May 2026 · John Shepherd Derby

Agent replied · 30 May 2026

Thank you for your review, we are so pleased to hear about your positive experience with Kelvin. We look forward to supporting you again in the future.

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Awards

Industry awards

John Shepherd and its branches won awards at EA Masters in one year, most recently 2020.

EA Masters winners in one year, the group and its branches: 2020.

EA Masters by year, 2020

Source: EA Masters winners lists, as published, linked by year.

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Questions about John Shepherd

Which John Shepherd office has the most reviews?

Birmingham has the most, with 1,838 reviews rated 4.3 out of 5, followed by Solihull with 1,679.

Where are the John Shepherd offices?

The 11 John Shepherd offices, by town:

Has John Shepherd won any awards?

Yes. At EA Masters 2020 the group won Winner for Best Estate Agent Guide 2021 award winning agency, Lettings, West Midlands.

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