Trusted Agent profile · Nottingham
Verified
★★★★★
3,080 reviews across 11 offices and 4 platforms
John Shepherd has 11 offices, in Birmingham, Solihull (three offices), Derby, Redditch (two offices), Cannock, Nottingham and Royal Sutton Coldfield (two offices) (Nottingham). Together they have 3,080 reviews on four platforms, rated 4.2 out of 5 overall.
1,611
Reviews on Google
All 11 offices
4
Reviews on Yell
Business-wide
1,439
Reviews on Trustpilot
Business-wide
26
Reviews on allAgents
Business-wide
John Shepherd's 11 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotCatie was great
Rating only, no written review.
Thank you for your kind words, Pauleta. We are thrilled to hear that Catie provided you with great support. We appreciate your feedback and look forward to assisting you again.
5/5
GoogleAbsolutely perfect from start to finish.
Thank you for sharing your experience with us Alex and Linda. We are thrilled to hear everything was perfect from start to finish. Our team strives to provide professional and reliable guidance, and your feedback truly motivates us. We look forward to supporting you again in the future.
5/5
TrustpilotAbbie has dealt with the check out in a…
Abbie has dealt with the check out in a very smooth way. She has kept the communication channel between the landlord and myself open, friendly and professionally. With her professionalism she has turned out a stressful time in a stress free process. Thank you for everything.
Thank you for your kind words Teresa, we are delighted to hear that Abbie provided such professional and helpful support during your checkout process. Our team strives to maintain open communication and reliable guidance, ensuring a stress-free experience. Thank you again for your review and we look forward to supporting you again in the future.
1/5
TrustpilotThey like to hold back deposits spitefully
They like to hold back deposits for grass naturally growing weeks after you moved out!
Thank you for sharing your experience, Dana. We sincerely apologise for the challenges you have encountered regarding deposit deductions and communication. We strive to provide reliable guidance and support, and we regret that we fell short in your case. Please reach out to us directly so we can discuss your concerns further and work towards a resolution.
3/5
TrustpilotNot a huge fan tbh
Not a huge fan tbh I personally don’t think they offer the best service overall I have had to speak to management at times when staff (jayvon) didn’t communicate. But I can’t complain about Abbie she has dealt with everything in a timely and professional manor.
Thank you for sharing your experience, Rachel. We apologise for the communication issues you encountered and appreciate your feedback. We ae glad to hear that Abbie provided you with professional and timely support. Please feel free to reach out to us if you'd like to discuss this further; we value open communication and are here to help.
5/5
TrustpilotAlex from John Shepherd Birmingham has…
Alex from John Shepherd Birmingham has just met us for a viewing in one of their properties. He was punctual and charming. Extremely respectful not only to ourselves but to the existing tenant who had a small child. An extremely professional young man. Well done Alex. I would have given you more stars if they were there.
Thank you for your kind words, Julie. We are delighted to hear that Alex was professional during your viewing. We strive to provide reliable guidance and support to all our clients. Thank you again for sharing your experience and we look forward to supporting you again in the future.
5/5
GoogleThomas Francis made it a pleasant experience in moving out and into a new apartment within a short amount of time
Thank you for sharing your experience. We are delighted to hear that Thomas made your move enjoyable and efficient. We look forward to supporting you again in the future..
5/5
GoogleFantastic service for the sale of our home in Darras Hall. Elby went out of her way to help us even when it was above the call of duty. Thank you. Lesley & Paul
1/5
TrustpilotExtremely disappointing experience with John Shepherd Derby
Extremely disappointing experience with John Shepherd Derby and not an agency I would ever recommend.
Hi Victoria, thank you for sharing your experience with us. We sincerely apologise for the stress and frustration you encountered during your daughter's first tenancy. It is disappointing to learn that what should have been an exciting milestone turned into a challenging situation. We will continue to review your case internally and ensure we provide reliable guidance and work towards resolving any outstanding issues promptly. Your feedback is invaluable, and we hope to rebuild your trust in us moving forward. Thank you again and if there is anything further we can assist with, please don't hesitate to contact us.
2/5
GoogleNot Recommended. Spent 2 years living in a rented property through them but they were never able to fix any issues I reported or even the surveyor reported during 2 years. After I left the house they even deducted my security for the same things I reported to fix. Hightly unprofessional.
Thank you for sharing your experience. We sincerely apologise for the issues you faced during your time with us. We would love to ensure that we rectify any issues and ensure that your experience moving forward is positive. Please do reach out to us directly so that we can discuss further with you. Thank you.
4/5
TrustpilotHelpful and resolving
I have been living here for 1.5 years and if there's an issue it is solved quickly. I have spoken to Christina multiple times, and everytime she was straight on it. She's very caring and always ready to help.
Thank you for sharing your review with us. We are pleased to hear that our team especially Christina have been helpful, supportive and resolved issues quickly. Thank you again and we look forward to supporting you again in the future.
5/5
TrustpilotAlexander Shomari was fabulous in…
Alexander Shomari was fabulous in offering suitable places and was quick to respond to queries. Happy with the service provided
Thank you for your kind words, Haajra. We are delighted to hear that Alexander provided you with helpful and professional service. Thank you again for taking the time to share and please do reach out if you need anything further.
4/5
TrustpilotThank you to Maisy
Maisy Smith was really helpful when sorting the broken blinds in the property. These were been broken before I moved in and started the tenancy. After becoming my my property manager, Maisy has picked this up and got the blinds replaced quickly. Each step of the process was communicated clearly and I am really happy with the work.
Thank you for sharing your review with us. We are glad to hear that Maisy provided helpful and professional support in getting your blinds replaced quickly. We apologise for the inconvenience caused by the broken blinds before your tenancy. Our team is committed to open communication and reliable guidance, and we appreciate your feedback. We look forward to supporting you in the future.
5/5
TrustpilotCatie was amazing
Catie was amazing, I had a great experience working with her.
Thank you for sharing your 5* review with us. We're delighted to hear that you found Catie to be amazing and helpful. Thank you again and if you need anything further, please feel free to reach out to us.
5/5
GoogleWent for a house viewing with my family and met with Nia. She was very welcoming and professional throughout. She showed us around the property with genuine interest in our story and background, and helped us consider how the house would suit our needs. The whole experience was straightforward and easy. I highly recommend them to anyone looking to rent, find properties, or manage them!
Thank you for taking the time to write this excellent review, Hassaan. We're thrilled that you found the manner of our team to be welcoming & professional. We pride ourselves in delivering a personable & considerate service to all of our clients, so it's lovely to see this reflected in your feedback. Your kind comments are very much appreciated. Best wishes,
4/5
GoogleThe first thing I would like to thank Alex who had shown me around one of the properties and he was smooth with everything. The way information was relayed and was able to answer every question without the need to feel irritated since it’s my first time renting. He explained the process from start to end and was able to support me throughout the whole thing. The process in general was alright to be honest. Did need to contact the company that does the referencing couple times which made it irritating due to incorrectly doing their checks on me Other than that I’m happy with the service
Thank you for sharing your experience with us. We are pleased to hear that Alex provided helpful and professional support throughout your rental process. We apologise for the issues you faced with the referencing checks and understand how frustrating that can be. Thank you again for taking the time to share your review and we look forward to assisting you again in the future.
1/5
GoogleRating only, no written review.
Thank you for review however we are disappointed to see that it was only 1*. We would love to understand more about your reasoning and how we can improve moving forward. Please do reach out to us so that we can review. Thank you.
1/5
TrustpilotThis is the most disappointing company…
This is the most disappointing company I have ever encountered. They lack empathy and are solely motivated by greed. Even if you give your all, they will still take advantage of you.
Thank you for sharing your review with us. We sincerely apologise for the disappointment you felt and we apologise if we have fallen short. We invite you to reach out to us directly so we can discuss your concerns further. Thank you
5/5
TrustpilotWe had a great experience with Alexander Shomari
We had a great experience with Alexander Shomari during our house viewings. He was very patient, easy to talk to, informative, friendly, and extremely helpful throughout the whole process.
Thank you for taking the time to share your review. We are so pleased to hear about your wonderful experience. It is fantastic to know Alex made your house viewings stress-free and enjoyable. We truly appreciate your kind words and look forward to supporting you again in the future.
5/5
GoogleDonna and Ash were excellent in selling my property, they kept me up to date on everything and kept positive when things didn’t go to plan. I would and have recommended them to others!
Thanks so much for the kind words Mat Barnes Director Hunters Chesterfield
5/5
GoogleCharlotte initially getting the house up for sale and then Ashley for continuously chasing all parties in what proved to be a very difficult sale. Top marks to both.
Thank you for the feedback! Mat Barnes, Director, Hunters Chesterfield
5/5
GoogleRating only, no written review.
Thank you for the feedback! Its really appreciated Mat Barnes, Director, Hunters Chesterfield
5/5
GoogleI can't praise the team enough with the sale of my property. Always friendly and professional, chasing up information on my behalf, and keeping me in the loop. They made the sale process a low stress undertaking. Highly recommended!!!
Thanks Steve for the kind words - its really appreciated - will let the team know! Mat Barnes Director Hunters Chesterfield
5/5
GoogleAs a buyer, very pleasant to deal with . Kept well informed. Received a nice card and welcome box.
So glad you were happy with everything :) Mat Barnes, Director, Hunters Chesterfield
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
John Shepherd and its branches won awards at EA Masters in one year, most recently 2020.
EA Masters winners in one year, the group and its branches: 2020.
EA Masters by year, 20202020 1 award EA Masters 2020 winners
Source: EA Masters winners lists, as published, linked by year.
Send John Shepherd a message.
Birmingham has the most, with 1,838 reviews rated 4.3 out of 5, followed by Solihull with 1,679.
The 11 John Shepherd offices, by town:
Yes. At EA Masters 2020 the group won Winner for Best Estate Agent Guide 2021 award winning agency, Lettings, West Midlands.
