5/5
TrustpilotTina margetts
Agent replied · 14 July 2026
Thank you for sharing your 5* Review for Tina. We will ensure that this is passed onto her.
Trusted Agent profile · Nottingham
Verified
John Shepherd estate agents in Birmingham, Solihull, Derby and 4 more
★★★★★
3,078 reviews across 11 offices and 4 platforms
John Shepherd has 11 offices, in Birmingham, Solihull (three offices), Derby, Redditch (two offices), Cannock, Nottingham and Royal Sutton Coldfield (two offices) (Nottingham). Together they have 3,078 reviews on four platforms, rated 4.2 out of 5 overall.
1,611
Reviews on Google
All 11 offices
4
Reviews on Yell
Business-wide
1,437
Reviews on Trustpilot
Business-wide
26
Reviews on allAgents
Business-wide
Our offices
John Shepherd's 11 offices, most reviewed first. Each has its own page.
- John Shepherd Birmingham33 Colmore Row, B3 2BS1,838 reviews · 433 on Google (3.9)202 in the last 90 days
- John Shepherd Solihull6/8 Drury Lane, B91 3BD1,677 reviews · 294 on Google (4.2)164 in the last 90 days
- John Shepherd Derby42 Queen's Rd, NG2 3DT1,639 reviews · 238 on Google (4.1)267 in the last 90 days
- John Shepherd RedditchThe Old Church, Ipsley Street, B98 7AA1,598 reviews · 198 on Google (4.6)169 in the last 90 days
- John Shepherd Cannock25/27 Wolverhampton Road, WS11 1AP1,545 reviews · 160 on Google (4.0)179 in the last 90 days
- John Shepherd Nottingham2 Gordon Road, West Bridgford, NG2 5LN1,502 reviews · 124 on Google (3.8)197 in the last 90 days
- John Shepherd Sutton Coldfield74B Walsall Road, B74 4QY1,447 reviews · 55 on Google (3.4)186 in the last 90 days
- John Shepherd Redditch (The Old Church)The Old Church, Ipsley Street, B98 7AA981 reviews · 76 on Google (4.2)156 in the last 90 days
- John Shepherd Royal Sutton Coldfield (Sutton Coldfield)Sutton Coldfield, B74 4QY955 reviews · 43 on Google (3.0)165 in the last 90 days
- John Shepherd Solihull (380)380, Stratford Road, Shirley, B90 4AQ875 reviews · 0 on Google155 in the last 90 days
- John Shepherd Solihull (6-8 Drury Lane)6-8 Drury Lane, B91 3BD862 reviews · 0 on Google156 in the last 90 days
Latest reviews from every John Shepherd office
Newest first, from every platform, with the office each review is about. First names only.
Trustpilot5/5
TrustpilotTina Margetts is always very friendly
Tina Margetts is always very friendly, professional and prompt in her responses.
Agent replied · 14 July 2026
Thank you for taking the time to share a 5* review. We are delighted to hear that Tina has been friendly and professional. We really appreciate your trust in us and we look forward to continuing to support you moving forward.
5/5
TrustpilotTina has been helpful and supportive…
Tina has been helpful and supportive throughout the entirety of my rental journey over the span of many years . This has given me the confidence in John shepherd lettings , the professionalism of their service and trust in their overall processes .
Agent replied · 14 July 2026
Thank you for sharing your experience Denise. We are delighted to hear that Tina has been so helpful and supportive throughout your rental journey. Our team strives to provide professional and reliable guidance, and we appreciate your trust in our processes. If you ever need anything further, please do not hesitate to reach out to us.
1/5
TrustpilotUnresolved issues
3 issues yet again that are taking this company weeks to resolve. One of them being i was shocked by a plug socket in the property which has made me quite concerned in terms of safety, its been 3 weeks now and no one has come to check the electrics just to put my mind at ease. They even said they didn't know who to send to check the issue which is appalling to hear from property management. The company is more bothered about 5 star reviews on Google and trust pilot than to actually sort out issues, they've already had to refund me nearly 1500 for leaving me without heating for a year. If I could afford to move id be out of here property but I cannot.
Agent replied · 14 July 2026
Thank you for sharing your experience Chloe. We sincerely apologise for any ongoing issues that you are facing. Please could you reach out to us directly with some further details about your property so that we can investigate this for you and ensure it is resolved at the earliest opportunity. Thank you.
5/5
TrustpilotExceptional Property Manager with Outstanding Communication and Attention to Detail
We have had the pleasure of working with Christina in the Birmingham branch for some time, her professionalism has consistently exceeded expectations. Communication is always prompt, clear, and proactive, ensuring that any issues are identified and addressed without delay. What truly sets Christina apart is the level of detail provided when reporting maintenance issues. Every report is thorough, accurate, and well-documented, allowing us to assess and resolve matters efficiently. Their attention to detail, combined with excellent organisational skills, helps keep properties running smoothly and ensures that nothing is overlooked. Christina is knowledgeable, and genuinely committed to delivering a high standard of service. We highly value the relationship we've made.
Agent replied · 14 July 2026
Thank you for your kind words Graham. We are thrilled to hear that Christina's professionalism and attention to detail have made such a positive impact to your experience and working with JS. We truly value the relationship and trust and we look forward to continuing our partnership moving forward.
5/5
TrustpilotJoshua Davies - the best property management agent
Joshua Davies manages my apartment ant 2 Hagley Road and honestly, l couldn’t ask for a better property management agent. I found him to be extremely polite, kind, professional and efficient in handling matters relating to my apartment and all that requires doing. Replies to any of my emails and queries in the quickest possible time, a trail fast disappearing in this day and age. Must thankful to Joshua for letting me trust again that things actually can get done efficiently and to point so thank you again Joshua. 🙏🏼
Agent replied · 11 July 2026
Thank you Mrs Chanda, for sharing your wonderful experience. We are delighted to hear that Joshua has been so professional, helpful and communicative in managing your apartment. It is our pleasure to support you and we look forward to continuing our partnership together.
5/5
TrustpilotVery efficient Estate agents
I own a flat which is being managed by John Shepherd. I am pretty happy with the way they handle if anything goes wrong in the flat. Alisha is very competent in arranging things as per my request.
Agent replied · 11 July 2026
Thank you for sharing your positive experience Charanjit. We are delighted to hear that Alisha is professional and helpful in managing your flat and we have been able to resolve things quickly. We appreciate your trust in us and look forward to continuing to support you.
5/5
TrustpilotGreat experience with Dan & Jayne!
I cannot thank Dan and Jayne enough for their amazing help during our moving process. Dan was brilliant from the start, always kept me up to date with everything, and Jayne has made the referencing stage completely stress-free. Highly recommend John Shepherd!
Agent replied · 11 July 2026
Thank you for taking the time to share your review. We are so pleased to hear of your amazing experience with Dan and Jayne who have helped you with moving into your new home. We really appreciate your recommendation and wish you all the best in your new home!
5/5
TrustpilotFantastic service !
Wanted to give credit where credit is due. Melissa is absolutely great at what she does and is a pleasure to deal with . Thank so so much Melissa!!!!
Agent replied · 7 August 2026
Thank you for taking the time to share your review for Melissa. We are so pleased to hear that she provided you with such professional and helpful service. We appreciate your recommendation and look forward to continuing to support you.
5/5
TrustpilotAmazing service
Just wanted to put virtual pen to paper to say a big thank to Lara for her help and support for everything . Couldn’t have got through it without you.Really appreciate everything you do, amazing!
Agent replied · 11 July 2026
Thank you for your kind words Shamim. We are thrilled to hear that Lara's support is so helpful and makes a difference for you. We really appreciate you taking the time to share your review and we look forward to continuing our partnership.
5/5
TrustpilotThank you Gita @ John Shepherd
I’ve been renting a property from John Shepherd for just overs 2 years and wanted to recognise Gita for her excellent support and commitment. She is always really helpful, professional, and a pleasure to deal with. Any issues or concerns have been dealt with quickly & Gita has kept me fully informed at all times even outside of her working hours. Thank you Gita for a great service it’s much appreciated!
Agent replied · 11 July 2026
Thank you for your 5* review Jan. We are thrilled to hear that Gita has provided you with such professional and helpful support. We appreciate your recognition of her commitment and look forward to continuing to support you.
5/5
TrustpilotGita at John Sheperd
We've been renting for over 12 years, and I can honestly say that John Shepherd has been one of the best letting agencies we've ever dealt with. A special thank you to Gita, who has been absolutely outstanding throughout our tenancy. She is always professional, friendly, and incredibly helpful. No matter the question or issue, she responds quickly, keeps us fully updated, and makes the whole process completely stress-free. What really stands out is her dedication. Even outside of normal working hours, she has been there when we've needed assistance, which shows just how much she genuinely cares about her clients. Communication has always been excellent, and it's always a pleasure speaking with her. Knowing that Gita is looking after us gives us real peace of mind. Thank you, Gita, for your exceptional support and commitment. You are a real credit to John Shepherd, and we truly appreciate everything you do. We would highly recommend John Shepherd to anyone looking for a professional, reliable, and customer-focused letting agency.
Agent replied · 10 July 2026
Thank you for sharing your wonderful experience, Marcus. We are thrilled to hear that Gita has provided you with such professional and helpful support. Our team strives to communicate openly and build lasting relationships, and it's great to know you feel well looked after. We truly appreciate your recommendation and look forward to continuing to support you in the future.
5/5
TrustpilotThanks Aleemah for your prompt and kind…
Thanks Aleemah for your prompt and kind support!
Agent replied · 10 July 2026
Thank you for taking the time to share your review and for your kind words for Aleemah. Your appreciation means a lot to us, and we look forward to continuing to build a trusted relationship with you.
3/5
GoogleLomond handled the tenancy process for our new apartment. The application and referencing were done through their online systems, and we successfully moved in on our agreed date.
Agent replied · 9 July 2026
Thank you for sharing your experience and review with us. We are so pleased to hear that the application and referencing process was smooth for your new apartment and we wish you all the best in your new home. We remain here for support if there is anything you need. Thank you again!
5/5
TrustpilotMelissa and her work ethic
Melissa has been providing great service and quick responses to queries. Always willing to help in resolving issues as they arise.
Agent replied · 10 July 2026
Thank you for your kind words Chris. We are delighted to hear that Melissa has been so helpful and communicative in resolving your issues. Please reach out if you need anything further; we are always here to help.
5/5
TrustpilotProfessional and friendly
Have recently had a new tenant move into my rental property. Mandi made the whole process easy and problem free. If I had any questions, and. she wasn't able to answer the phone, I would always get a call back quickly. How many times have you been promised a call back and it never happened. Not with Mandi. Professional and friendly service all round.
Agent replied · 10 July 2026
Thank you for sharing your experience John. We are delighted to hear that Mandi made the process easy and stress-free for you. Our team strives to provide professional and reliable guidance, ensuring open communication and quick responses. We appreciate your trust and look forward to supporting you further.
5/5
TrustpilotI highly recommend Tina for her property management
I highly recommend Tina for her exceptional property letting and management services. Over the past eight years, she has consistently been incredibly helpful, professional, and responsive. Tina always provides accurate, dependable advice, giving us complete peace of mind regarding our property. Her long-term dedication and expertise have been invaluable to us.
Agent replied · 9 July 2026
Thank you Mr Mittal for taking the time to share your review for Tina. We are so pleased to hear that you are happy with our service and that working with Tina has been a positive experience and we have been able to be professional and responsive throughout. We look forward to continuing our partnership and providing you with the best support possible.
5/5
TrustpilotOur current property manager
Our current property manager, Reemi Yasmin, has been e real addition to the team. Previously I have had some managers taht have not communicated well, but Reemi always replies to my emails, explains situations clearly and succinctly and I feel she genuinely does want to help me as a landlord
Agent replied · 9 July 2026
Thank you for sharing your review with us. We are delighted to hear of your experience working with Reemi and we are so pleased to hear that she has gone above and beyond to support you. We appreciate your recommendation and look forward to continuing to support you.
5/5
GoogleThe staff here have been informative, helpful and friendly throughout the entire process. They have been prompt at getting back to any queries and the entire process has been very smooth. Thank you Elisha & Megan for making my move an easy one 🙂 …
Agent replied · 8 July 2026
Thank you for sharing your lovely review with us for Megan and Elisha. We are delighted to hear that our team was helpful and communicative throughout your move. Elisha and Megan truly appreciate your recognition of their efforts and we look forward to supporting you again in the future.
5/5
GoogleGood and Prompt service.
Agent replied · 8 July 2026
Thank you for sharing your 5* review with us!
5/5
GoogleVery friendly staff going above and beyond to ensure the process ran as efficiently as possible
5/5
TrustpilotAmazing
As always, had amazing service from Reemi at the Birmingham city centre office of John Shepherd,always going above and beyond every time. Thank you so much!
Agent replied · 9 July 2026
Thank you Malaikah, for your review. We’re thrilled to hear that Reemi consistently provides you with exceptional support. We appreciate your trust in us and look forward to assisting you again soon.
5/5
GoogleSam was fantastic to work with from start to finish. She has great banter, which made the whole process enjoyable, and she was incredibly easy to deal with. After just a few brief conversations, she understood exactly what we were looking …
Agent replied · 6 August 2026
Dear Nelson, Thank you for the kind words, and 5-star google review, it means a lot and we … More
5/5
TrustpilotConsistently good and professional service
We've been renting a property through this agency for the last 5 years. Tina's work has been consistently good, professional, and clear at every stage. We've had nothing to complain about throughout our tenancy. Highly recommended for their straightforward and reliable service
Agent replied · 9 July 2026
Thank you for your review Erick. We are delighted to hear that Tina has provided you with consistently professional and reliable service. Our team strives to offer helpful and communicative support to all our tenants. We appreciate your recommendation and look forward to continuing our relationship with you.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
Industry awards
John Shepherd and its branches won awards at EA Masters in one year, most recently 2020.
EA Masters winners in one year, the group and its branches: 2020.
EA Masters by year, 2020
2020 1 award EA Masters 2020 winners
- Award winning agency (1)EA Masters 2020
- West Midlands Lettings
Source: EA Masters winners lists, as published, linked by year.
Want John Shepherd to help?
Send John Shepherd a message.
Questions about John Shepherd
Which John Shepherd office has the most reviews?
Birmingham has the most, with 1,838 reviews rated 4.3 out of 5, followed by Solihull with 1,677.
Where are the John Shepherd offices?
The 11 John Shepherd offices, by town:
- Birmingham: 33 Colmore Row, Birmingham, B3 2BS
- Cannock: 25/27 Wolverhampton Road, Cannock, WS11 1AP
- Derby: 42 Queen's Rd, Derby, Nottingham, NG2 3DT
- Nottingham: 2 Gordon Road, West Bridgford, Nottingham, NG2 5LN
- Redditch: The Old Church, Ipsley Street, Redditch, B98 7AA
- Redditch (The Old Church): The Old Church, Ipsley Street, Redditch, B98 7AA
- Royal Sutton Coldfield (Sutton Coldfield): Sutton Coldfield, Royal Sutton Coldfield, B74 4QY
- Solihull: 6/8 Drury Lane, Solihull, B91 3BD
- Solihull (380): 380, Stratford Road, Shirley, Solihull, B90 4AQ
- Solihull (6-8 Drury Lane): 6-8 Drury Lane, Solihull, B91 3BD
- Sutton Coldfield: 74B Walsall Road, Royal Sutton Coldfield, B74 4QY
Has John Shepherd won any awards?
Yes. At EA Masters 2020 the group won Winner for Best Estate Agent Guide 2021 award winning agency, Lettings, West Midlands.
