Trusted Agent profile · Nottingham

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John Shepherd estate agents in Birmingham, Solihull, Derby and 4 more

4.2

★★★★★ Great

3,078 reviews across 11 offices and 4 platforms

johnshepherd.com

John Shepherd has 11 offices, in Birmingham, Solihull (three offices), Derby, Redditch (two offices), Cannock, Nottingham and Royal Sutton Coldfield (two offices) (Nottingham). Together they have 3,078 reviews on four platforms, rated 4.2 out of 5 overall.

Google logo

4.1 / 5

1,611

Reviews on Google

All 11 offices

Yell logo

2.0 / 5

4

Reviews on Yell

Business-wide

Trustpilot logo

1,437

Reviews on Trustpilot

Business-wide

allAgents logo

26

Reviews on allAgents

Business-wide

Our offices

John Shepherd's 11 offices, most reviewed first. Each has its own page.

Latest reviews from every John Shepherd office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Trustpilot

Working as a contractor

Working as a contractor, I've had the pleasure of dealing with Leah, Adam, Tenille and Abbie from the Sutton Coldfield branch and Arun, Mia And Callum from the Cannock branch on numerous occasions, and I can honestly say they are one of the best I've worked with.

Nekissa · 30 June 2026 · John Shepherd Derby

Agent replied · 1 July 2026

We are so pleased to read your wonderful feedback regarding our teams at both the Sutton Coldfield and Cannock branches. We genuinely value the strong working relationships we build with our clients and contractors and are delighted to hear of the positive experience that you have working with us. Your recommendation means a lot and we look forward to continuing the partnership that we have with you. Thank you again for taking the time to share your review!

5/5

Trustpilot

Sutton / Cannock Property Management Team

We’ve had a great experience working with the property management team on maintenance jobs. Leah, Tenille, Adam and Abbie from the Sutton branch, and Arun, Callum, and Mia from the Cannock branch, are all a pleasure to work with.

Woods · 30 June 2026 · John Shepherd Derby

Agent replied · 1 July 2026

Thank you for sharing your wonderful experience with our property management team. We are thrilled to hear that Leah, Tenille, Abbie, Arun, Callum, and Mia have provided you with professional and helpful support. Our team appreciate your recognition of their efforts. We look forward to continuing our collaboration and partnership.

1/5

Google

Company bought out the majority of the competition in Student Housing in Notts, and they actually a disaster. Rahim Iqbal is by far the most incompetent Letting Manager i’ve ever dealt with.

CH · 29 June 2026 · John Shepherd Derby

Agent replied · 20 February 2026

Thank you for sharing a review. If we can address your concerns further, please feel free to reach out to laura.heaven@johnshepherd.com and we will be happy to support.

5/5

Trustpilot

Team of John shepherd has been very…

Team of John shepherd has been very amazing especially Alex who has helped us throughout the time, from viewing the property, arranging all sort of things and getting key of the property. Alex has been so supportive and helpful.

S.Rana · 29 June 2026 · John Shepherd Derby

Agent replied · 1 July 2026

Thank you for your wonderful feedback. We are so pleased to hear that Alex provided such professional and helpful support throughout your property journey. We appreciate your trust in us and look forward to assisting you again in the future.

5/5

Trustpilot

Staff members were very friendly and…

Staff members were very friendly and approachable. Alex has been fantastic throughout the process in finding us a home

Srijana · 29 June 2026 · John Shepherd Derby

Agent replied · 1 July 2026

Thank you for your kind words Srijana. We are so pleased to hear of your experience and that Alex provided fantastic support in finding you a home. Wishing you all the best and if you need anything further, please don't hesitate to reach out to us.

5/5

Trustpilot

Jessica was so helpful throughout my…

Jessica was so helpful throughout my process.

Daisy · 27 June 2026 · John Shepherd Derby

Agent replied · 30 June 2026

Thank you for your kind words, Daisy. We are thrilled to hear that both Jessica and Catie provided you with such helpful support. We strive to offer reliable guidance and build lasting relationships through open communication. If you need anything further, please don't hesitate to reach out to us.

5/5

Trustpilot

Great customer service

I recently had the pleasure of dealing with Mia Cornwall and I couldn't be happier with the service she provided. She keeps you informed every step of the way, goes above and beyond to help you achieve what you're looking for and is proactive in following up with anyone who needs chasing. Her communication, dedication and commitment to her clients are excellent.

HT · 26 June 2026 · John Shepherd Derby

Agent replied · 30 June 2026

Thank you for sharing your lovely review. We are so pleased to hear that Mia provided you with exceptional service and continually went above and beyond. We really appreciate your feedback and look forward to supporting you again in the future.

5/5

Trustpilot

Kelvin was helpful

Zahya · 26 June 2026 · John Shepherd Derby

Agent replied · 30 June 2026

Thank you for your kind words Zahya and for sharing your 5* review for Kelvin. If you need anything further, please don't hesitate to reach out to us.

5/5

Trustpilot

Natasha has been amazing throughout our…

Natasha has been amazing throughout our purchase. She was always friendly, responsive, and kept us updated every step of the way. She made the whole process much less stressful, and we really appreciate all her help. Highly recommend! - Maja & Tyler

Maja · 26 June 2026 · John Shepherd Derby

Agent replied · 27 June 2026

Thank you for your wonderful feedback! We are so pleased to hear Tash was able to support you every step of the way during your purchase and that you had a positive experience overall. Wishing you all the best in your new home!

5/5

Trustpilot

Easy done step by step…

Easy done step by step instructions.Thank you!

Andrei · 26 June 2026 · John Shepherd Derby

Agent replied · 27 June 2026

Thank you for leaving your 5* review.

5/5

Trustpilot

Lovely, professional staff

I deal with Gita for any maintenance issues and she is brilliant.

Richard · 26 June 2026 · John Shepherd Derby

Agent replied · 27 June 2026

Thank you so much for your lovely review. We are so pleased to hear Gita provided brilliant, professional, and timely support with your maintenance needs.

5/5

Trustpilot

I am really impressed by the service…

I am really impressed by the service provided by Lara Soars-White today. Immediate response to my query and then sorting out what I needed swiftly.

Iffat · 25 June 2026 · John Shepherd Derby

Agent replied · 27 June 2026

Thank you so much for your review, we really appreciate you sharing your positive experience. We are delighted to hear that Lara provided such an immediate and swift response to your query. Thank you for your kind words and we look forward to supporting you again in the future.

5/5

Trustpilot

I would like to express my appreciation…

I would like to express my appreciation for the excellent service provided by our Property Relationship Manager, Gita Patel. She has consistently demonstrated professionalism, responsiveness, and a strong commitment to both landlords and tenants.

Rachitra · 25 June 2026 · John Shepherd Derby

Agent replied · 27 June 2026

Thank you so much for taking the time to share your review with us. We are so pleased to hear about your experience of working with our team, specifically Gita. It is wonderful to hear that she has made your journey smooth and stress free. Thank you again for your wonderful recommendation and we look forward to supporting you again in the future.

1/5

Google

No idea how these guys are still in business. Its impossible to get anyone to answer the phone and your lucky if you get a response to an email within a week.

Micael · 24 June 2026 · John Shepherd Derby

Agent replied · 25 June 2026

Thank you for sharing your review Micael. We are sorry to hear of your experience and the difficulties you have faced in reaching us. Please feel free to contact us directly so we can address your concerns and rebuild your trust moving forward.

5/5

Trustpilot

Thank you Abbie!

Abbie has gone out of her way to offer support and to find answers when it has been really difficult. She has been easy to contact and provides responses really quickly. She offers to communicate on behalf of you and helps to provide quick resolutions. Thank you Abbie!

T · 24 June 2026 · John Shepherd Derby

Agent replied · 26 June 2026

Thank you for taking the time to share your review. We are delighted to hear about your positive experience of working with Abbie and that we have been able to support you and provide answers quickly. Thank you again and we look forward to continuing to support you moving forward.

5/5

Trustpilot

Great Experience!

I had a great experience renting through this agency, and I’d especially like to thank Olga Olszewska for her outstanding support.

Anastasiia · 24 June 2026 · John Shepherd Derby

Agent replied · 25 June 2026

Thank you for sharing your wonderful experience, Anastasiia. We are thrilled to hear that Olga provided you with such professional and helpful support. Her local expertise and warm attitude truly make a difference in the property search process. We appreciate your kind words and look forward to assisting you again in the future.

5/5

Trustpilot

Gita Patel: a brilliant Property Manager

I have been a landlord for many years with properties managed by Gita Patel in your Birmingham office, and I want to pass on my praise and thanks to Gita for continued brilliant support and service.

Ben · 24 June 2026 · John Shepherd Derby

Agent replied · 25 June 2026

Thank you Ben for your review and for your kind words about Gita's professional support. We are delighted to hear that her reliable guidance and local expertise have made your experience positive. Our team strives to communicate openly and provide tailored assistance to all our landlords. We appreciate your trust in us and look forward to continuing our partnership.

5/5

Trustpilot

Catie was a ⭐️ star

Catie was a ⭐️ star.

Jemimah · 24 June 2026 · John Shepherd Derby

Agent replied · 25 June 2026

Thank you so much for taking the time to share your review for Catie and Paula!

5/5

Trustpilot

I've been using John Shepherd for 6…

I've been using John Shepherd for 6 years, and they have always been professional and genuine; & Alisha Donaldson is a fantastic help.

Rich · 24 June 2026 · John Shepherd Derby

Agent replied · 25 June 2026

Thank you for sharing your review. We are so pleased to hear of your positive experience, especially working with Alisha. We really appreciate your trust over the years and look forward to continuing our relationship.

5/5

Google

Good communication and professional. Ellie was particularly great whilst showing me around the property!

Manas · 24 June 2026 · John Shepherd Derby

Agent replied · 25 June 2026

Thank you for your kind words Manas and your review for Ellie. We are delighted to hear that you found our communication professional and helpful. We appreciate your feedback and look forward to assisting you again in the future.

5/5

Trustpilot

Review for Gita Patel

As a tenant with John Shepherd for 3 years, I have been consistently impressed by the professionalism and care shown by my property manager - Gita Patel. She manages every matter with clarity, and genuine consideration, making the entire experience smooth and reassuring. Her communication is prompt and courteous, and she always ensures that any issues are addressed swiftly and thoroughly. Gita’s dedication and reliability have made my tenancy exceptionally well‑supported. A truly outstanding property manager - highly recommended.

Rajeshwari · 24 June 2026 · John Shepherd Derby

Agent replied · 25 June 2026

Thank you for taking the time to share your review. We are delighted to hear that Gita has provided you with professional and reliable guidance throughout your tenancy. Our team strives to offer helpful and communicative support, and it's wonderful to know that you felt well-supported. We appreciate your recommendation and look forward to continuing to support you in the future.

5/5

Trustpilot

Kelvin Zakeyo helped me to clarify my…

Kelvin Zakeyo helped me to clarify my doubts very calm and cool. Conversation with him is damn good. Thanks

Mohammad · 23 June 2026 · John Shepherd Derby

Agent replied · 25 June 2026

Thank you Mohammad for taking the time to share your review. We are so pleased to hear that Kelvin provided calm and helpful support. If you have any further questions, please feel free to reach out to us.

5/5

Trustpilot

Gita-Patel

Gita Patel has been amazing since I moved into the property 4years ago

James · 23 June 2026 · John Shepherd Derby

Agent replied · 24 June 2026

Thank you for your wonderful feedback and sharing your kind words. We are so pleased to hear about your positive experience of working with Gita and the prompt resolution of your property concerns. We are always here to help!

5/5

Trustpilot

Thank you Miss Lara Soars-White

I want to express my gratitude to Miss Lara Soar-White, Head of Region of John Shepherd. She is very helpful to solve the outstanding energy bills due from the tenant of my apartment. Great job 👍🏻

Yee · 23 June 2026 · John Shepherd Derby

Agent replied · 24 June 2026

Thank you for your review - We really appreciate your kind words and positive feedback about Birmingham especially Lara. Thank you again and we look forward to supporting you again in the future.

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Awards

Industry awards

John Shepherd and its branches won awards at EA Masters in one year, most recently 2020.

EA Masters winners in one year, the group and its branches: 2020.

EA Masters by year, 2020

Source: EA Masters winners lists, as published, linked by year.

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Questions about John Shepherd

Which John Shepherd office has the most reviews?

Birmingham has the most, with 1,838 reviews rated 4.3 out of 5, followed by Solihull with 1,679.

Where are the John Shepherd offices?

The 11 John Shepherd offices, by town:

Has John Shepherd won any awards?

Yes. At EA Masters 2020 the group won Winner for Best Estate Agent Guide 2021 award winning agency, Lettings, West Midlands.

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