Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
TrustpilotBrilliant Reemi
I carried out some work or John Shepherd and had the pleasure of liaising with Reemi who was an absolute delight. She organised and liaised with the tenant and landlord making the booking extremely straightforward for us.
Zenith · 6 July 2026 · John Shepherd Derby
Agent replied · 9 July 2026
Thank you for sharing your review with us. We are so pleased to hear that Reemi has supported you and made everything straight forward. Our team is committed to providing reliable guidance and tailored support. We appreciate your trust and look forward to working with you again.
★★★★★ 1/5
GoogleThey’re as good as scam! Worst experience ever. Viewing arranged for 3 flats. We turned up from london and Leeds. No one turned up. No calls answered. Went to the office which said open till 4 pm but was closed and no calls answered. What a waste of time for NHS workers. Shameful. PLEASE NEVER USE SUCH PEOPLE TO FIND YOUR ACCOMODATION.
Ashish · 4 July 2026 · John Shepherd Nottingham
Agent replied · 6 July 2026
Thank you for sharing your experience, Ashish. We are truly sorry to hear about the lack of communication and the inconvenience you faced. This is not the reliable service we strive to provide. We would appreciate the chance to discuss this further and restore your trust in us. Please contact us directly so we can assist you promptly.
★★★★★ 5/5
TrustpilotWe rent our property and have always…
We rent our property and have always found Tina Margetts to be most helpful when responding to our enquiries. Tina is a credit to John Shepherd Lettings.
Craig · 3 July 2026 · John Shepherd Derby
Agent replied · 7 July 2026
Thank you for your kind words Craig. We are delighted to hear that Tina has been so helpful and professional in assisting you. We thank you for your recommendation and look forward to continuing to support you in the future.
★★★★★ 5/5
GoogleRating only, no written review.
Taniya · 3 July 2026 · John Shepherd Derby
Agent replied · 6 July 2026
Thank you for your 5* review!
★★★★★ 5/5
TrustpilotI rent my property with John Sheppard…
I rent my property with John Sheppard and I have always found Tina Margetts to be of great help. She responds quickly and takes care of my property well. They take great care in managing the property for me and looking after the tenants well.
Miss · 3 July 2026 · John Shepherd Derby
Agent replied · 7 July 2026
Thank you for taking the time to share your 5* review with us. We are delighted to hear that Tina has been so helpful and communicative in managing your property. Thank you for your recommendation and please reach out if you need anything further; we are here to help.
★★★★★ 5/5
TrustpilotReplaced the furniture immediately as…
Replaced the furniture immediately as reported the damage. Thanks!
Amit · 3 July 2026 · John Shepherd Derby
Agent replied · 7 July 2026
Thank you for sharing your 5* review with us!
★★★★★ 5/5
TrustpilotMandi was very helpful
Mandi was very helpful, professional, knowledgeable and a pleasure to deal with. Everything went smoothly and we would definitely use John Shepherd again based on this experience.
Marion · 2 July 2026 · John Shepherd Derby
Agent replied · 3 July 2026
Thank you for your wonderful feedback for Mandi. We are so pleased to hear that your experience was smooth and that we are were able to assist with all queries. We truly appreciate your kind words and look forward to assisting you again in the future.
★★★★★ 5/5
TrustpilotProperty Management - Ash Grogan
We have been in contact with Ash Grogan from John Shepherd regarding maintenance issues at our property in Landmark. Throughout our experience, Ash has been incredibly helpful, supportive, and, most importantly, patient in dealing with all our queries.
Shoaib · 2 July 2026 · John Shepherd Derby
Agent replied · 3 July 2026
Thank you for taking the time to share your review for Ash. We are so pleased to hear about your positive experience and that we were so supportive in in dealing with your queries. We appreciate you highlighting their proactive approach, commitment to follow-up, professionalism, and excellent communication. Thank you again for your recommendation and we look forward to supporting you again in the future.
★★★★★ 5/5
TrustpilotPeace of Mind for Landlords
I've been very pleased with the property management service from John Shepherd. A special mention to Tina Margetts, who is always professional, helpful, and quick to respond.
Kewal · 2 July 2026 · John Shepherd Derby
Agent replied · 3 March 2026
Thank you for your lovely review! We are so pleased to hear that you are happy with the property management service especially working with Tina. We truly appreciate your kind words and recommendation and look forward to continuing to work together.
★★★★★ 5/5
TrustpilotLara soars done an amazing and…
Lara soars done an amazing and professional job . She helped me take my full deposit back.
Lucienne · 2 July 2026 · John Shepherd Derby
Agent replied · 3 July 2026
Thank you for your wonderful review! We are so pleased to hear about the excellent and professional support you received from Lara. We really appreciate you taking the time to share your recommendation.
★★★★★ 5/5
TrustpilotAmazing service from Christina she has…
Amazing service from Christina she has always been attentive to the needs of both the tenants and landlords and will always go the extra mile thanks
Tony · 2 July 2026 · John Shepherd Derby
Agent replied · 3 July 2026
Thank you for your wonderful review! We are so pleased to hear about the exceptional service you received from Christina. We appreciate your recommendation and look forward to continuing to support you moving forward.
★★★★★ 5/5
TrustpilotLara SoarsWhite is amazing at answering…
Lara SoarsWhite is amazing at answering all my questions and reassuring me on anything I need! Amazing service all the time.
JC · 2 July 2026 · John Shepherd Derby
Agent replied · 3 July 2026
Thank you for your wonderful review! We love to hear such wonderful feedback about our team and we look forward to continuing to work together and support you.
★★★★★ 5/5
TrustpilotTina Margetts has been very helpful and…
Tina Margetts has been very helpful and efficient from the start to the end of tenants I have.
Sarena · 1 July 2026 · John Shepherd Derby
Agent replied · 3 July 2026
Thank you for taking the time to share your review. We are so pleased to hear of your positive experience working with Tina and our team in Solihull. We truly appreciate your recommendation and look forward to supporting you in the future.
★★★★★ 5/5
TrustpilotGood Staff!
I've rented off and on with John Shepherd for about two years and Lara has throughout both have been great help handling my most recent tenancy!
Shabaan · 1 July 2026 · John Shepherd Derby
Agent replied · 3 July 2026
Thank you for your review. We are so glad to hear of your experience of working with Lara and our team. We truly appreciate your kind words.
★★★★★ 5/5
TrustpilotBeen a contractor for several years…
Been a contractor for several years with the Birmingham branch amazing staff Christina brilliant at her job would highly recommend
Joe · 1 July 2026 · John Shepherd Derby
Agent replied · 3 July 2026
Thank you for your review! We are so pleased to hear of your experience working with as a contractor with our Birmingham branch. We appreciate your kind words about our staff and look forward to continuing our collaboration and partnership.
★★★★★ 5/5
TrustpilotThey have been a great letting agency…
They have been a great letting agency during my 3 years of tenancy with them. They appreciated that we were good tenants and fid not raise the rent or deduct of the deposit. I highly recommend them especially Gita in the maintance team.
Reem · 1 July 2026 · John Shepherd Derby
Agent replied · 3 July 2026
Thank you for your wonderful review! We are so pleased to hear about your positive experience over the past three years and working with Gita. We truly value our good tenants and are delighted that you appreciated our approach.
★★★★★ 5/5
TrustpilotCustomer service
Lara’s customer service has been excellent. She responds quickly, gives in-depth information, is happy to help with any further queries and is polite and professional.
Abbie · 1 July 2026 · John Shepherd Derby
Agent replied · 3 July 2026
Thank you for sharing a 5* review. We are so pleased to hear about the excellent service you received and that Lara was able to assist you thoroughly and professionally and ensure that your queries are resolved efficiently.
★★★★★ 5/5
TrustpilotI have been dealing with Tina based in…
I have been dealing with Tina based in the Solihull office, she is my day to day contact managing our rentals.
SKG · 1 July 2026 · John Shepherd Derby
Agent replied · 3 July 2026
Thank you for your review. We are so happy to hear about your positive experience with Tina in the Solihull office. We truly appreciate you sharing your feedback on their proactive approach and dedication to client-tenant relationships.
★★★★★ 5/5
Trustpilot5* from Adam
I can't thank Adam Weaver at John Shepherd enough for the support he provided throughout my tenancy. From the very beginning, he was always friendly, professional, and approachable, making the whole experience straightforward and stress-free.
Kiki · 30 June 2026 · John Shepherd Derby
★★★★★ 5/5
TrustpilotLara - Brilliant to have on your side...
Lara has always been responsive to my queries and has gone the extra mile to ensure the actions we've discussed are followed through quickly. As a landlord, having that peace of mind that someone is on your side is essential! Thanks Lara
Dominic · 30 June 2026 · John Shepherd Derby
Agent replied · 2 July 2026
Thank you for taking the time to share your review. We are delighted to hear that Lara has been so responsive and gone the extra mile to ensure your actions are followed through quickly. We appreciate your kind words and look forward to assisting you again in the future.
★★★★★ 5/5
GoogleFantastic service throughout, Donna has been incredibly efficient and supportive from start to finish, nothing was too much trouble and it’s made the whole process a lot less stressful. As a first time buyer, I could not be more thankful for the level of communication, patience and reassurance she has offered.
Courtney · 30 June 2026 · John Shepherd Redditch
Agent replied · 21 July 2026
We are grateful for your kind words. Donna's efficiency and support as you navigated your first purchase is exactly what we strive for. Welcome to your new home, Courtney.
Mat Barnes
Director, Hunters Chesterfield
★★★★★ 5/5
TrustpilotChristina E Tzemanaki an Incredible Agent
Christina E Tzemanaki has been an incredible agent for us! She is super efficient, an excellent communicator and brilliant advisor despite dealing with challenging issues with our flat. I highly commend her and her efforts as she has been proactive, reliable and tenacious on our behalf and our tenants. Thank you so much for all your support!!!
Stephen · 30 June 2026 · John Shepherd Solihull
★★★★★ 5/5
TrustpilotA Great Tenancy Experience with John Shepherd
We have had a great experience with John Shepherd throughout our tenancy. The team has been professional, responsive, and helpful whenever we needed assistance.
AMT · 30 June 2026 · John Shepherd Derby
Agent replied · 1 July 2026
We are so pleased to hear about your positive experience throughout your tenancy with us and working closely with Mel. It is wonderful to know that Mel was professional, responsive, and helpful and went above and beyond with support. We really appreciate your recommendation and we hope that we can support you again in the future.
★★★★★ 5/5
TrustpilotWe are very happy with John Shepherd's…
We are very happy with John Shepherd's property management team, a new boiler was installed promptly and with no hustle. Alisha Donaldson, Property Manager, is always helpful and keeps us informed.
Jim · 30 June 2026 · John Shepherd Nottingham
Agent replied · 1 July 2026
Thank you for your wonderful feedback! We are so pleased to hear of your experience working with Alisha. We really appreciate your recommendation and look forward to working with you again in the future.
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