John Shepherd estate agents in Birmingham, Solihull, Derby and 4 more

★★★★★ 5/5

Trustpilot

Excellent Support from Christina Williams

Since Christina has been dealing with our portfolio, we have always felt listened to and problems have been resolved quickly and efficiently. Christina has a professional and friendly approach in all our interactions and always goes the extra mile for us as customers. We really appreciate her continued support.

Julian · 16 July 2026 · John Shepherd Solihull

★★★★★ 5/5

Trustpilot

With a very helpful and focussed…

With a very helpful and focussed approach in dealing with a couple of longstanding repair issues, Dil Gedhu showed her ability to drive things forward in the interests of John Shepherd`s tenants. Thank you, Dil.

Alison · 16 July 2026 · John Shepherd Derby

★★★★★ 5/5

Google

I had a fantastic experience with John Shepherds in West Bridgford. The whole process of securing our new property was handled incredibly quickly and efficiently, which made everything so much less stressful. The team were always fast to act, welcoming, and genuinely friendly throughout. Their professionalism and clear communication really stood out, and it made a big difference during what can often be a stressful time. I’m truly impressed with the level of service we received and can’t thank the team enough for all their help. A special shout-out to Sophia, who was absolutely wonderful and went above and beyond to support us every step of the way. She made the whole experience so easy and positive, and we’re very grateful!

Charlotte · 16 July 2026 · John Shepherd Nottingham

★★★★★ 5/5

Trustpilot

I have had great service with John…

I have had great service with John Shepherd. We rent and our contact Tina is always helpful and pleasant to communicate with. Any issues are dealt with promptly. No complaints here.

Claire · 15 July 2026 · John Shepherd Derby

★★★★★ 5/5

Google

These guys, inparticular Ashley are by far the best estate agents we've worked with. Communication is top level, we always know where we're at and most importantly they keep you updated and don't leave you in the dark. They actually care …

Jonny · 15 July 2026 · John Shepherd Redditch

★★★★★ 5/5

Trustpilot

Christina Tzemanaki from the compliance…

Christina Tzemanaki from the compliance department was very prompt on getting back to me regarding my request and clarification on the changes in contacts I had. I appreciate in a large company processes are streamlined within relevant departments, however prompt communication with tenants goes a long way. Kind Regards, Ruslana

Ruslana · 14 July 2026 · John Shepherd Derby

★★★★★ 5/5

Trustpilot

Christina & Fantastic team in Birmingham

Christina has been a massive help when arranging maintenance issues that come up. As a contractor its good to know that someone is knowledgable and can relay the correct information for when we attend. Always happy to see the staff at the Birmingham Colmore Row branch. Keep up the good work.

Midlands · 13 July 2026 · John Shepherd Derby

★★★★★ 5/5

Trustpilot

Amazing

Amazing! Super helpful and willing to do anything needed when I wasn’t sure about specific things. Special thanks to Joe, Katie and Kelvin!

Luke · 13 July 2026 · John Shepherd Derby

★★★★★ 5/5

Trustpilot

Highly recommend

they made the process very fast , was very good at keeping in contact within a couple of hours got everything we needed and was consistent with emails and checklists to make sure we was prepared to move , very happy with this company and would highly recommend .

Bobbie · 13 July 2026 · John Shepherd Derby

★★★★★ 5/5

Trustpilot

Amazing experience

We had a great experience with John Shepherd. Jessica was fantastic throughout the entire process, friendly, professional, and always quick to respond to any queries. From the initial viewing and the prompt handling of our application, through the referencing stage, every question we had was answered with patience, clarity, and professionalism. We are excited to move into our new home and would like to thank Jessica and the John Shepherd team for making the experience such a positive one.

Shalini · 13 July 2026 · John Shepherd Derby

★★★★★ 5/5

Trustpilot

Excellent service from Gita Patel

Excellent service from Gita Patel, as always with a very speedy response. My query was dealt with quickly and professionally, and the communication was clear throughout! I really appreciate the prompt support.

Saba · 13 July 2026 · John Shepherd Derby

★★★★★ 1/5

Google

Very unfortunate that I have to share a bad experience with this company, especially as I had such high expectations… Poor customer service and internal planning! Rung a week ahead of time to book a property viewing, but received no email confirmation. This meant the planned viewing did not take place, thankfully after chasing up via the phone, they rearranged for a different time the same day, to which we confirmed our attendance for. Upon arrival, the estate agent was nowhere to be found, and after waiting for 15 minutes outside, I again called the company. I was then informed that the estate agent did not have keys to access the property at all, as the current tenant was not present, and that the viewing was to be cancelled 15 minutes after the arranged start time… I understand that these things can happen but it is extremely frustrating as I booked time off work, was in direct contact with John Shepard at multiple points throughout the day, and that the was the viewing was cancelled as I was stood outside the property waiting for the estate agent (not to mention this was quarter of an hour after the agreed time). And I was offered no alternative viewing time, very disappointed and frustrated. Huge shame - John Shepherd appears to have lovely properties available but I cannot risk booking time off work to have my time wasted, and I am now extremely reluctant to book any further viewing as I have good reason to believe they will be cancelled as I am stood looking at the front door!

Jazz · 13 July 2026 · John Shepherd Derby

★★★★★ 1/5

Google

Rating only, no written review.

Sammy · 13 July 2026 · John Shepherd Sutton Coldfield

★★★★★ 5/5

Trustpilot

Very Pleased with the service provided…

Very Pleased with the service provided by the estate agents. They were professional and courteous from the start of the process to the end. There were no hidden costs which is always a good thing. I for sure will be using them in the future.

David · 12 July 2026 · John Shepherd Redditch (The Old Church)

★★★★★ 5/5

Trustpilot

I can't thank enough Melissa who sorted…

I can't thank enough Melissa who sorted out my concerns immediately. I mistakenly overpaid and she arranged refund in the same day. Thank you very much!

Francis · 12 July 2026 · John Shepherd Derby

★★★★★ 5/5

Trustpilot

Tina is always helpful...

Tina is always helpful and goes the extra mile to assist. Both my husband and me are getting on in years and Tina's patience is fantastic.

Vanden · 12 July 2026 · John Shepherd Derby

★★★★★ 5/5

Trustpilot

The staff have been very helpful and in…

The staff have been very helpful and in particular Alisha - who has been very informative and professional every time we need to discuss something. It is very easy and comfortable to ask anything at any time with them.

Aisha · 12 July 2026 · John Shepherd Derby

★★★★★ 5/5

Google

Good and Prompt service.

Srinivasulu · 11 July 2026 · John Shepherd Redditch (The Old Church)

★★★★★ 3/5

Google

Lomond handled the tenancy process for our new apartment. The application and referencing were done through their online systems, and we successfully moved in on our agreed date.

Wagner · 11 July 2026 · John Shepherd Redditch (The Old Church)

★★★★★ 5/5

Trustpilot

Kelvin was amazing

Kelvin was amazing! He was so helpful, answered all my questions in a way that was understandable and useful. I was quite anxious as this was my first time being shown around by an agent, and he instantly made me feel at ease. He is so chill and so lovely, and fantastic at his job! I ended up taking the first place he showed me!

Hartley · 11 July 2026 · John Shepherd Derby

★★★★★ 5/5

Google

Main Birmingham office with staff and managers super helpful...

Arla · 11 July 2026 · John Shepherd Birmingham

★★★★★ 5/5

Trustpilot

Thomas Francis attended to me from the…

Thomas Francis attended to me from the first day I contacted the letting agency with a warm and kind approach. He is very professional and guided me through with so much honesty, highly recommended.

Charles · 11 July 2026 · John Shepherd Derby

★★★★★ 4/5

Trustpilot

Miss Aleemah Aziz is the best

Miss Aleemah Aziz is the best. She respond fast, knowledgable and always helping. I would love to give 5 stars just for her but sadly she’s not the only one I made contact with from this company. But overall the experience with John Sheperd is great.

Pony · 10 July 2026 · John Shepherd Derby

★★★★★ 5/5

Trustpilot

Excellent property management services

Excellent property management services. Detailed, fair, relaible and effective. Most recently Reemi who acted professionally in the best and fair interests of both myself as landlord and the tenants during the check out process.

J · 10 July 2026 · John Shepherd Derby