Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
TrustpilotAleema is very helpful and efficient in…
Aleema is very helpful and efficient in communicating between tenant and landlord.
Mia · 29 July 2026 · John Shepherd Derby
Agent replied · 4 August 2026
Thank you for taking the time to share your review. We are so pleased to hear that Aleemah has been both helpful and efficient with her communication and we were able to resolve any queries promptly. We appreciate your trust and look forward to continuing to support you.
★★★★★ 5/5
TrustpilotKelvin Zakeyo made it very simple and…
Kelvin Zakeyo made it very simple and was quick to respond with all queries. I loved the experience as it was exactly what I wanted and was very helpful with moving things forward.
Rebekah · 29 July 2026 · John Shepherd Derby
Agent replied · 4 August 2026
Thank you for sharing your experience, Rebekah. We are so pleased to hear that Kelvin provided you with quick and helpful support and able to move things forward quickly. If you have any further questions, please feel free to reach out to us, we always happy to help.
★★★★★ 5/5
GoogleAlysha was a great help with my son's move, very polite and professional, amazing young lady.
Veronica · 29 July 2026 · John Shepherd Nottingham
Agent replied · 29 July 2026
Thank you for your kind words, Veronica. We are delighted to hear that Alysha provided such professional and helpful support during your son's move and able to provide you with such a great experience. We appreciate you taking the time to share and if you need anything further, please don't hesitate to reach out to us, we are always here to help.
★★★★★ 5/5
TrustpilotThank you so much Jessica and your team…
Thank you so much Jessica and your team for your exceptional service. We appreciate your proffessional conduct
Siehlule · 28 July 2026 · John Shepherd Derby
Agent replied · 4 August 2026
Thank you for taking the time to share your 5* review for Jessica. We truly appreciate your recognition and look forward to continuing to support you.
★★★★★ 5/5
TrustpilotOver the years I have always dealt with…
Over the years I have always dealt with the property manger Gita Patel on a one to one basis, she has always helped me in any way she could, I wasn't just someone that rented a property, I was always reassured if I had any problems or queries, never had any issues with John Sheppard as a company would highly recommend have been sitting tenant for 37 years and never want to leave
Donna · 28 July 2026 · John Shepherd Derby
Agent replied · 29 July 2026
Thank you for sharing your wonderful experience Donna. We are delighted to hear that Gita has provided you with such helpful and professional support over the years. Building lasting relationships with our tenants is important to us, and we appreciate your trust in us. Thank you for your recommendation and we look forward to continuing to support you.
★★★★★ 5/5
GoogleKatie has been a brilliant agent finding us our perfect flat! Highly appreciated her help!
My · 28 July 2026 · John Shepherd Derby
Agent replied · 29 July 2026
Thank you for sharing your review. We love to hear that Katie provided you with helpful support in finding your perfect flat and it's wonderful to know we met your expectations. If you need anything further, please don't hesitate to reach out to us, we are always here to help!
★★★★★ 5/5
TrustpilotSpecial thanks to Nakesha
Special thanks to Nakesha! As a tenant, I really appreciate your quick responses and great help whenever I needed assistance with the property. You made everything so smooth and easy.
Chou · 27 July 2026 · John Shepherd Derby
Agent replied · 29 July 2026
Thank you for your kind words, Chou. We are delighted to hear that Nakesha team provided you with reliable guidance and support. We appreciate your recommendation and look forward to continuing to support you.
★★★★★ 4/5
TrustpilotAlisha was a great help
My experience with John Sheperd has been a good one and they have been attentive to my questions and application. Alisha was very helpful in getting me the resources I needed in a quick time frame.
Ethan · 27 July 2026 · John Shepherd Derby
Agent replied · 29 July 2026
Thank you for sharing your positive experience, Ethan. We are glad to hear that Alisha was great at communication and provided you with helpful resources promptly. Please feel free to reach out if there is anything further we can assist you with.
★★★★★ 5/5
GoogleIt was a good one, and katie was very helpful
Fahad · 27 July 2026 · John Shepherd Derby
Agent replied · 27 July 2026
Thank you for sharing your 5* review for our team!
★★★★★ 5/5
TrustpilotDaniel Powell was extremely helpful and…
Daniel Powell was extremely helpful and made the entire process he was involved with very smooth. As this is my first time moving out alone, i was pretty unsure on the processes and he made sure i understood and walked me through the whole process.
Eden · 27 July 2026 · John Shepherd Derby
Agent replied · 29 July 2026
Thank you for sharing your experience Eden. We are delighted to hear of your experience working with Dan and that we were able to put your mind at rest with the moving process. We appreciate your recommendation and if you have any further questions, please feel free to reach out to us.
★★★★★ 5/5
GoogleSophia at John Shepherd did a great job, persisting until she found me some good tenants at the reduced rent.
James · 27 July 2026 · John Shepherd Nottingham
Agent replied · 27 July 2026
Thank you for your kind words, James. We are delighted that Sophia was able to support you with your rental and find you good tenants. We appreciate your recommendation and look forward to supporting you again in the future.
★★★★★ 5/5
TrustpilotThank you Alisha for your thorough…
Thank you Alisha for your thorough follow up and professionalism.
Inaam · 25 July 2026 · John Shepherd Derby
Agent replied · 29 July 2026
Thank you Inaam, for taking the time to share your review for Alisha. We are so pleased to hear of your experience and we look forward to supporting you again in the future.
★★★★★ 5/5
GoogleI am so pleased with the service I received from Katie at John shepherd state agent.It was a remarkable service.Katie got great approach and did a lot in helping me to rent this property.In short I am too grateful to her willingness ,attitude and help.It is too good to invest in good staff such as Katie
Mhammed · 24 July 2026 · John Shepherd Derby
Agent replied · 27 July 2026
Thank you for sharing your review with us. We are thrilled to hear that Katie provided such professional and helpful service in assisting you with your rental. We appreciate your recognition of Katie's efforts and commitment to our client and look forward to supporting you again in the future.
★★★★★ 5/5
TrustpilotReemi Yasmin - A Super Property Manager!
Reemi Yasmin has been unfailingly efficient over the past few months in flagging me on decisions and actions needed for my Birmingham flat, and she always goes the extra mile in chasing me up if I don't respond in a timely way. This is a great help as I live in Japan and am unable to stay on top of the many changes coming in for landlords. It is such a relief to know that I can depend on Reemi to look after my property with such care.
HANDOVER/ELIZABETH · 24 July 2026 · John Shepherd Derby
Agent replied · 28 July 2026
Thank you for sharing your review Elizabeth. We are delighted to hear that Reemi has been so helpful and reliable in managing your property in Birmingham and that she has always gone the extra mile. We appreciate your recommendation and look forward to supporting you again in the future.
★★★★★ 5/5
TrustpilotI had a difficult and complex situation…
I had a difficult and complex situation and I am grateful for the support of Lara Soars-White during that time.
Neil · 24 July 2026 · John Shepherd Derby
Agent replied · 28 July 2026
Thank you for sharing your review Neil, and for your recognition of Lara. We appreciate your feedback and look forward to supporting you further.
★★★★★ 5/5
Trustpilot5 * for Alisha Donaldson
5 * for Alisha Donaldson:
I have always had a positive experience working with Alisha Donaldson, communication has been clear and professional, and Alisha has been responsive whenever we've needed to coordinate matters regarding the property. She is easy to work with, and we appreciate her cooperative approach.
Ren · 24 July 2026 · John Shepherd Derby
Agent replied · 28 July 2026
Thank you for taking the time to share your 5* review for Alisha. We are delighted to hear that she has been able to support you and provide you with clear and professional communication. We appreciate your trust in us and look forward to continuing our relationship.
★★★★★ 5/5
TrustpilotGreat customer service
As a previous tennant really good estate agents, mia in particular was always helpful and friendly
Caleisse · 24 July 2026 · John Shepherd Derby
Agent replied · 28 July 2026
Thank you for your kind words Caleisse. We are delighted to hear that you found our team, especially Mia, to be helpful and friendly. Thank you for sharing and we look forward to supporting you again.
★★★★★ 4/5
TrustpilotMohammed has been a breath of fresh…
Mohammed has been a breath of fresh air, knows his job and keeps his word, i was about to walk away from this agent until Mohammed stepped in.
Thankyou Mohammed
Lesley · 24 July 2026 · John Shepherd Derby
Agent replied · 28 July 2026
Thank you for sharing your experience Lesley. We appreciate you sharing your experience and hope that we can continue to rebuild your trust with us moving forward.
★★★★★ 5/5
TrustpilotAleemah provided excellent customer…
Aleemah provided excellent customer service and resolve issues in a good manner.
Syed · 24 July 2026 · John Shepherd Solihull
Agent replied · 29 August 2026
Thank you for your kind words Syed. We really appreciate you taking the time to share your feedback for Aleemah and we are so pleased to hear of your experience and that we were able to resolve issues quickly. We appreciate your feedback and look forward to assisting you again in the future.
★★★★★ 5/5
TrustpilotExcellent service
I had an excellent experience with Reemi Yasmin at John Shephard. Her service was outstanding, and she was incredibly helpful throughout the whole process. She was quick, professional, and efficient in understanding my issues and resolving them in a very short amount of time. I really appreciate how fast she was able to sort everything out and make the whole experience stress-free. Excellent customer service, highly recommended!
Haider · 23 July 2026 · John Shepherd Derby
★★★★★ 5/5
TrustpilotAbsolutely perfect 👌 first class…
Mia Cornwall, Absolutely perfect 👌 first class service, very kind helpful and considerate.
Linda · 23 July 2026 · John Shepherd Solihull
Agent replied · 24 July 2026
Thank you for taking the time to share your 5* review. We really appreciate you taking the time. If there is anyone specifically that you would like to recognise, please do let us know, we would love to hear from you!
★★★★★ 5/5
TrustpilotGreat service from Aleemah Aziz.
Charlie · 23 July 2026 · John Shepherd Derby
Agent replied · 25 July 2026
Thank you for taking the time to share your review Charlie. We are delighted to hear of your experience working with Aleemah and our team in Birmingham. If there is anything further we can support with, please do reach out to us, we are always here to help!
★★★★★ 5/5
TrustpilotGood estate agent.
As a landlord my experience with John Shepherd has been very good, the staff are very polite and easy to talk to. Mia Cornwall the area manager she has been very helpful and professional with all aspects of my queries.
Debbie · 22 July 2026 · John Shepherd Derby
Agent replied · 25 July 2026
Thank you for sharing your lovely review Debbie. We are so pleased to hear of your experience and the support that you have received from your property manager Mia. We appreciate you taking the time to share your recommendation and we look forward to continuing to support you.
★★★★★ 5/5
TrustpilotPrevious to Abbie Clark taking over my…
Previous to Abbie Clark taking over my property management I had a pretty awful experience with a previous manager
However since Abbie has taken over it has restored my confidence
She is really quick to get back to me and is always helpful
Steve · 22 July 2026 · John Shepherd Derby
Agent replied · 24 July 2026
Thank you for sharing your experience, Steve. We are so pleased to hear that Abbie has restored your confidence in us with her quick and helpful communication. We apologise for the difficulties you faced previously and appreciate your trust in our professional team. Please feel free to reach out if you need any further assistance, we are always here to support.
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