Trusted Agent profile · Nottingham
Verified
★★★★★
3,078 reviews across 11 offices and 4 platforms
John Shepherd has 11 offices, in Birmingham, Solihull (three offices), Derby, Redditch (two offices), Cannock, Nottingham and Royal Sutton Coldfield (two offices) (Nottingham). Together they have 3,078 reviews on four platforms, rated 4.2 out of 5 overall.
1,611
Reviews on Google
All 11 offices
4
Reviews on Yell
Business-wide
1,437
Reviews on Trustpilot
Business-wide
26
Reviews on allAgents
Business-wide
John Shepherd's 11 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
4/5
GoogleKevin was so helpful with the viewing and I love the apartment. I had a good stay at St Marks
Thank you for sharing your experience, Halimah. We are delighted to hear that you loved the apartment and found Kevin to be so helpful during your viewing. We are sorry to hear that your review was only 4* and would love to know how we could improve further to reach that 5*. Please do let us know!
5/5
GoogleKelvin was amazing
Thank you for taking the time to share your 5* review for Kelvin! We appreciate it and will share this with him directly.
5/5
TrustpilotTina is always very helpful
Tina is always very helpful, approachable and deals with any issues or questions I have with speed.
Thank you for your 5* review and your kind words. We are delighted to hear that Tina has been so helpful and approachable. We appreciate your feedback and look forward to assisting you again.
5/5
TrustpilotTina has been an excellent property…
Tina has been an excellent property manager. She was really helpful especially at the end of our tenancy.
Thank you for your kind word Nouman. We love to hear your feedback regarding Tina and will make sure that this is shared with her directly. We appreciate your recommendation and if you need anything further, please don't hesitate to reach out to us.
5/5
TrustpilotMohammed Ibrahim was absolutely amazing…
Mohammed Ibrahim was absolutely amazing throughout the rental application process. Helpful and very patient.
Thank you for sharing your experience Abosede. We appreciate your 5* Review for Mo!
5/5
GoogleWe decided to sell our house through John Shepherd. Our contact was Brooke nothing was too much trouble for her, she was professional throughout and always kept us informed as to what was happening.
Thank you for sharing your experience, Robert. We are delighted to hear that Brooke provided you with professional and helpful support throughout the sales process. Wishing you all the best in your new home and if you need anything further, please don't hesitate to reach out to us.
5/5
TrustpilotFantastic Team at Cannock and Mere Green
The team at Cannock and Mere Green have been absolutely fantastic in helping to find the right tenants for my properties, and getting my properties up to a good standard for rental. I have felt very supported throughout the process, which was quite complex due to issues beyond their control, and feel that they genuinely cared about me, as a landlord. They were very driven in getting my properties re-let as soon as possible, but also with great care, which has been very reassuring. Thank you Dan, Jayne, Callum and Arun, as well as the rest of the team. Would highly recommend John Shepherd to other landlords.
Thank you for sharing your wonderful experience about our team in Mere Green and Cannock. We are thrilled to hear that you felt supported throughout the complex process of finding the right tenants and that our team went above and beyond to help you. We appreciate the shout out and recognition and will ensure this is shared along. We truly value your recommendation and look forward to continuing to assist you.
5/5
TrustpilotArun Singh - Fantastic.
I've worked alongside Arun on a number of jobs in a contractor capacity and it's always been a positive experience. He's approachable, easy to communicate with and keeps everything well organised, which makes life much easier for contractors on site. He's quick to respond, provides clear instructions and is always fair and professional in the way he manages projects. Any issues that come up are dealt with promptly, helping jobs run smoothly from start to finish. He not only offers assistance on his own jobs but also helps with any queries I have on other jobs with other Property Managers. Could not fault him - one of the best.
Thank you for taking the time to share a 5* review. We are glad to hear that your experience with Arun has been positive and we have been able to resolve things quickly. We appreciate your trust and look forward to continuing to work together.
5/5
TrustpilotVery helpful
Property management person -Tina- always really helpful.
Thank you for sharing your 5* Review for Tina. We will share your recognition with her directly.
5/5
TrustpilotPrompt support, explained everything in detail
As a first time buyer, the process seemed very tedious and overwhelming. However the agents (Madilynne and Natasha) made it easier by responding to the emails promptly and explaining the next steps at every step. They have been super helpful with something that is very exciting but also very anxiety-provoking!
Thank you for sharing your 5* review Hanan. We are so pleased of your experience working with Madi and Tash who were able to support you every step of the way. We appreciate your recommendation and wish you all the best in your new home!
5/5
GoogleKatie was fantastic throughout the whole rental process. She was friendly, professional, and always happy to help with any questions we had. Everything went smoothly from start to finish, and she made the whole experience stress-free. We really appreciated her communication and support. Highly recommend working with Katie!
Thank you for your wonderful feedback, Evelina. We are thrilled to hear that Katie provided such professional and helpful support throughout your rental process ensuring a stress-free experience. We appreciate your recommendation and look forward to assisting you again in the future.
5/5
GoogleReally helpful with finding a place to rent, especially Ellie Wheawall, who’s been really friendly, informative and very quick to respond. Couldn’t have asked for anymore
Thank you for sharing your experience Hamish. We are delighted to hear that Ellie provided you with helpful and quick support. We appreciate the recognition and look forward to continuing to support you.
5/5
TrustpilotGreat maintenance team
I have had the pleasure of working closely with Adam, Mia, Kevin, Abbie and Tenille at John Shepherd Estate Agents, and they have been outstanding throughout. Their communication is second to none. They always keep me fully updated, respond promptly, and ensure everyone is informed every step of the way. No question is ever too much trouble, and no problem is too big or too small for them to help resolve. They are always approachable, professional, and willing to go the extra mile to ensure everything runs as smoothly as possible for us as one of their contractors. It is a pleasure working alongside such a dedicated and supportive team. Their organisation, efficiency, and commitment to providing excellent service make a real difference, and we genuinely value our working relationship with them. I would highly recommend Adam, Mia, Kevin, Abbie and Tenille to anyone looking for an estate agency team that truly cares about delivering exceptional customer service.
Thank you, Nikki, for your wonderful feedback. We are thrilled to hear that our Sutton Coldfield team has provided you with reliable guidance and outstanding communication. Our commitment to being professional and helpful is at the heart of what we do. We truly value our partnership and look forward to continuing to support you in the future.
5/5
TrustpilotFaye Nichols
Faye Nichols managed to sort out/respond to 2 items of concern for which I had received NO response from the 2 parties I had messaged.
Thank you for sharing your experience, Hazel. We're delighted that Faye was able to address your concerns and get them resolved quickly, despite your challenges prior. We appreciate you taking the time to share your review and look forward to supporting you again in the future.
5/5
TrustpilotGreat service
Shannon was extremely helpful as were all the other staff in the sale of my house. The process went smoothly and very quickly. Thank you
Hi Suzanne, thank you for sharing your experience with us. We are delighted to hear that Shannon and our team provided you with professional and helpful support during the sale of your house. We appreciate your trust in us and look forward to assisting you again in the future.
5/5
GoogleBrooke handled my house sale superbly from start to finish. Excellent communication was maintained throughout.
Thank you for taking the time to share your 5* review for Brooke. We love to hear of your great experience and wish you all the best in your new home!
5/5
TrustpilotOur relationship manager
Our relationship manager, Tracy, has always provided a great service, and continues to do so.
Thank you for sharing your lovely review for Tracy! We are delighted to hear that she has consistently provided you with great support. If you ever need anything further, please don't hesitate to reach out to us, we are always happy to help.
5/5
GoogleThe team was very helpful and friendly. My property manager, Ellis, in particular ensured that any problems or queries I had were resolved.
Thank you for sharing your 5* review, we love to hear of your experience of working with Ellis and we are so pleased to hear that he was able to resolve all queries for you. Thank you again!
4/5
GoogleIt’s been easy to work with Sophia in the lead up to renting our property. She’s been responsive and addressed all my questions. Hopefully it will continue to go smoothly renting our property through them.
Thank you for your kind words Ben. We are pleased to hear that Sophia has been helpful and responsive in your journey to rent your property. We appreciate your recommendation and please reach out if you have any further questions as we move forward together.
5/5
GoogleKudos to the entire team of John Shepherd student lets especially Kelvin, Francois and Joe for helping my tenants with not just viewing but also booking them. They were always approachable even during their out out of office hours. Love working with them and hope to continue with the smooth booking process and guidance
Thank you for your 5* review for our Student team including Kelvin, Francois and Joe. We love to hear that everything went smoothly and we were able to support every step of the way. We appreciate your recommendation and look forward to continuing to work with you
5/5
TrustpilotIncredible Service
Mia from the Cannock office has been incredible in managing our tenancy. Her prompt communication & hard work has been invaluable to us, especially through difficult personal times where she has understood just how important it was to have a property manager we can confide in and rely on. I’ll forever be grateful for Mia, and know that any issues that arise in the future or questions we might have will be dealt with to the best of her abilities.
Thank you for sharing your experience and for taking the time to share your 5* review for Mia. We love to hear that Mia has been such a reliable and communicative support during your tenancy and that we have been able to meet your expectations throughout. We appreciate your recognition and look forward to continuing to support you in the future.
5/5
TrustpilotThank you! 😊
I had a great experience working with Reemi Yasmin at John Shepherd. She made the whole booking process smooth from start to finish, provided clear instructions, and organised the key handover efficiently. Everything was well communicated, which made completing the job straightforward and successful. Professional, organised, and easy to work with. Thank you, Reemi!
Thank you for sharing your wonderful experience with us. We are delighted to hear that Reemi provided you with reliable guidance and made the process seamless. We appreciate your kind words and hope to assist you again in the future.
5/5
GoogleGreat experience and service - we were with Rahim throughout our tenancy and he was always there when we needed him for anything!
Thank you for sharing your wonderful experience Mason. We are delighted to hear that Rahim provided such reliable guidance and support throughout your tenancy. We appreciate your feedback and look forward to assisting you again in the future.
5/5
GoogleSophia has been amazing in helping us liaise with the landlord to allow us to make some changes to our rental so it's more of a long term home! She has been so speedy and concise and got us an amazing result in quick time. Highly recommend her and the company! Thank you so much Sophia ❤️
Thank you Lara, for your wonderful feedback. We love to hear that Sophia has been so helpful and supportive and provided you with speedy and professional support throughout to help you create a long-term home. We really appreciate you taking the time to share your recommendation and wish you all the best.
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John Shepherd and its branches won awards at EA Masters in one year, most recently 2020.
EA Masters winners in one year, the group and its branches: 2020.
EA Masters by year, 20202020 1 award EA Masters 2020 winners
Source: EA Masters winners lists, as published, linked by year.
Send John Shepherd a message.
Birmingham has the most, with 1,838 reviews rated 4.3 out of 5, followed by Solihull with 1,677.
The 11 John Shepherd offices, by town:
Yes. At EA Masters 2020 the group won Winner for Best Estate Agent Guide 2021 award winning agency, Lettings, West Midlands.
