Trusted Agent profile · Nottingham
Verified
★★★★★
3,080 reviews across 11 offices and 4 platforms
John Shepherd has 11 offices, in Birmingham, Solihull (three offices), Derby, Redditch (two offices), Cannock, Nottingham and Royal Sutton Coldfield (two offices) (Nottingham). Together they have 3,080 reviews on four platforms, rated 4.2 out of 5 overall.
1,611
Reviews on Google
All 11 offices
4
Reviews on Yell
Business-wide
1,439
Reviews on Trustpilot
Business-wide
26
Reviews on allAgents
Business-wide
John Shepherd's 11 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleOur agent Joe Farrar was very patient and forgiving with us and made everything as easy as possible, could not have done it without him.
Thank you for sharing your experience Ellis. We are delighted to hear that Joe provided such patient and helpful support throughout your move. We really appreciate your recommendation and look forward to continuing to support you.
5/5
TrustpilotSpecial mention for Aleemah Aziz
I wanted to give a special mention to Aleemah Aziz, who has been the Property Manager for our house, but is now moving on to a different role. Aleemah has always done a great job for us, highly responsive, with good suggestions, and quick actions. Thank you Aleemah, and all the best for the future.
Thank you for your kind words Sam. We are thrilled to hear that Aleemah provided you with professional and reliable guidance and able to support throughout. We appreciate your recommendation and look forward to supporting you further.
5/5
TrustpilotHuge thank you...
I just want to say a huge thank you to Abbie Clark at John Shepherd for the support and quick responses in communicating with my mum and the issues with her flat. Great help every time, always willing to listen and support in a swift manner. Thank you!
Thank you for taking the time to share your review Jenny. We are delighted to hear that Abbie provided such helpful and professional support for your mum's flat and ensured that you felt listened too and supported throughout. If you need anything further, please do not hesitate to reach out to us, we are always happy to help.
5/5
TrustpilotVery supportive staff helped me move…
Very supportive staff helped me move when i needed a place in a hurry
Thank you for sharing your experience Sairam. We are glad our team could assist you in finding a place quickly and able to support. If you need anything further, please don't hesitate to reach out to us.
4/5
TrustpilotProperty ManagerTina Margetts
I can highly recommend Tina Margetts as a Property Manager. She has been my property manager for many years and replies promptly to my requests and emails. Very good customer service.
Thank you for your kind words Mrs Partridge. We are pleased to hear that Tina has provided you with reliable guidance and prompt communication over the years. Please feel free to reach out to us if we can be of any further support.
1/5
GoogleThe property manager we had was pretty much useless. We asked for an additional pair of keys to be cut to save us having to plan when the other person was going to be in which we were told we would have to pay for - turns out there was a …
Thank you for sharing your experience with us, Jay. We sincerely apologise for the lack of communication and support you experienced. It is disappointing to hear that we fell short of the high standards of service we aim to provide for all … More
1/5
TrustpilotHere will be the fastest way to contact…
Here will be the fastest way to contact with agency, since they are ignoring my phone calls and emails. Please, can someone from agency John Shepherd could write me an email, why they are ignoring me? And why i got messege about inspection and noone showed up? And if i would have another inspection in the future? The problem is I do not know how to conrtact with you! Pohne calls not pick up or we will call you back and nothing, and emails are ignored as well! So whtas the other way to contact with John Shepherd agency?
Thank you for sharing your experience Agnieszka. We sincerely apologise for the lack of communication regarding your inspection. We strive to be professional and helpful and we apologise that we fell short on this occasion. Please reach out to us directly with some further details so we can address your concerns and provide reliable guidance moving forward.
5/5
TrustpilotWe’ve had a great experience with our…
We’ve had a great experience with our property manager Tina Margarets. She is very professional, responsive, and always quick to address any questions or maintenance requests. We would happy recommend her to anyone looking for a reliable and approachable property manager.
Thank you for taking the time to share your review and your kind words about Tina. We are delighted to hear that you found her professional and helpful and always quick to address any queries. We appreciate your recommendation and look forward to continuing to support you.
5/5
TrustpilotTracy Savidge a fantastic property manager
I need to name Tracy Savidge as she has been my property manager for many years now. She is very proactive in looking after my properties and we have a fantastic working relationship. Highly recommend working with her to Landlords. She is on top of the paperwork and compliance side too A lovely person and part of a great team too. Richard Alton Landlord for 20 plus years
Thank you for taking the time to share your 5* review Richard. We are thrilled to hear about your fantastic working relationship with Tracy. Our team strives to provide reliable guidance and proactive support to all our landlords. We appreciate your recommendation and look forward to continuing our partnership.
5/5
TrustpilotHad an amazing house tour with Faith.
Had an amazing house tour with Faith. She’s brilliant.Hoping to be working with her on future property projects.
Thank you for your kind words Oz&Gee. We are thrilled to hear you had an amazing viewing with Faith and found her brilliant. We appreciate your recommendation and look forward to supporting you in finding your new home.
5/5
TrustpilotI spoke to Christina who was excellent
I spoke to Christina who was excellent. She was professional, solution focused and efficient in dealing with my query regarding works being done. Thank you for being great!
Thank you for sharing your review for Christina, we appreciate your feedback and we are pleased to hear that we were able to resolve your queries quickly and professionally.
5/5
TrustpilotTina M has been really helpful!
Tina M has been really helpful with all requests for maintenance ect. Prompt responses and quick resolutions. Thank you Tina
Thank you for your kind words Joe. We are delighted to hear that Tina has been so helpful and responsive to your maintenance requests and able to resolve things quickly for you. We appreciate your feedback and look forward to assisting you further.
5/5
TrustpilotWonderful experience with the team at…
Wonderful experience with the team at the Sutton office fantastic team! Adam, Abbie, Mia, Jenna, Kevin, Callum, Tenille and Christina.
Thank you for your wonderful feedback. We are thrilled to hear you had a fantastic experience with our team in our Sutton office. We appreciate your kind words and look forward to assisting you again in the future.
5/5
TrustpilotI would like to thank Joshua D for his…
I would like to thank Joshua D for his outstanding help and support in resolving an issue with my bathroom. From the beginning, Joshua was professional, responsive, and genuinely supportive. He kept me updated throughout the process, followed up with the contractor on my behalf, and always took the time to address my concerns. His communication was excellent, and he worked hard to ensure that the issue was dealt with as quickly as possible. What could have been a very stressful situation was made much easier thanks to Joshua's efficiency, dedication, and commitment.
Thank you for sharing your experience with us. We are delighted to hear that Joshua provided you with such professional and helpful support. We appreciate your kind words and look forward to continuing our partnership.
5/5
TrustpilotTina Margetts At John Shepherd has been…
Tina Margetts At John Shepherd has been my main contact for any problems that arise and is dealt with quickly as I’ve been renting for 2 years and I’m very happy with the company.
Thank you for sharing your experience Leonard. We are delighted to hear that Tina has been so helpful and communicative in resolving any issues during your two years with us. We appreciate your trust in us and if you ever need anything further, please do not hesitate to reach out.
5/5
TrustpilotBest rental management agent
I have a number of residential tree rental properties managed by John Shepherd, and Gita Patel has been looking after them. She is excellent. We have been working together for some years now, and I fully trust her in her professionalism, her concern for my interests and the tenants, and her skill and ability to get things down. I've used other management agents before, and I can honestly say that Gita excels them all.
Thank you for sharing your experience David. We are thrilled to hear that Gita has provided you with excellent service and has earned your trust over the years. Our team strives to offer reliable guidance and local expertise, ensuring that both your interests and those of your tenants are well looked after. We appreciate your kind words and look forward to continuing our partnership.
5/5
TrustpilotGita Patel
I have know Gita Patel now for many years both from being a consultant at Bigwoods and latterly also as a management client. She has been very efficient in every aspect from good management through to following through without delay on all enquiries. She is so helpful to both myself and my wife and she is an absolute great asset to your company.
Thank you John for taking the time to share your review and kind words about Gita. We are delighted to hear that she has been so helpful and efficient in managing your property and has gone above and beyond to support. We appreciate your recommendation and please feel free to reach out if you need anything further.
1/5
GoogleHard to get answer or support from the team
Thank you for taking the time to share your review however we are sorry to hear that it is only 1* and that you are struggling to get answers or support from our team. As your review isn't directly linked to a property address or account name in our system, we do require some further details to support you. Please do reach out to us directly with some further information so we can assist you moving forward.
1/5
TrustpilotAvoid John Shepherd at all costs!
Avoid John Shepherd at all costs. Very unprofessional service! My experience with John Shepherd was one of the most stressful, time-consuming, and costly experiences I have ever had. When I needed to leave my tenancy early, I tried to do everything properly, including finding a replacement tenant myself. Instead of being given clear guidance on the process, I was met with confusing information, aggressive and intimidating correspondence, inconsistent financial figures, repeated payment demands, and constant references to court action and County Court Judgments while the amounts being claimed were still being disputed. Different members of staff gave me different balances, charges appeared and later disappeared without explanation, and supporting evidence for some charges was only provided after I repeatedly requested it and raised formal complaints. Communication was poor, confusing, disrespectful and unnecessarily pressuring,throughout. After taking my complaint through John Shepherd's complaints process and then to The Property Ombudsman, the Ombudsman recognised shortcomings in their communication, accepted that the inconsistent figures caused avoidable confusion, aggravation and inconvenience, and the agent increased its goodwill compensation following the Ombudsman's involvement. The entire process took months, caused unnecessary stress, wasted a huge amount of my time, and had a real impact on my studies and work. Based on my experience, I would never use John Shepherd again and would strongly advise others to think very carefully before renting through them.
Thank you for taking the time to share your feedback, and I am genuinely sorry to hear that your experience has fallen short of expectations, this is certainly not the level of service we aim to deliver. We appreciate you bringing this to our attention and would appreciate the opportunity to discuss this further with you so that we can get it resolved at the earliest opportunity and improve our trust and service moving forward. Please do reach out to us directly so we can help and support, we look forward to hearing from you.
5/5
GoogleCan honestly say these guys have been spot on. Communication has been key. Keeping me updated on repairs, job progress & completion. Aarti is a pleasure to deal with. Friendly & professional 👍 …
Thank you for your kind words Lee and for sharing your 5* review! We are delighted to hear that our communication and updates on repairs made your experience positive. Aarti truly embodies our commitment to being professional and helpful. We appreciate your trust in us and look forward to assisting you again.
5/5
TrustpilotHappy tenant Happy landlord
Mia Cornwall is very helpful, always replies promptly to my queries and handles emergencies quickly. A pleasure to deal with. John Shepherd have always found me reliable tenants who paid rent on time. The rent payments reached me promptly. They kept me updated on UK safety rules and legal certificates.Their service is first class. I would highly recommend them.
Thank you for sharing your viewing with us Jane. We are delighted to hear that Mia has been so helpful and communicative. It's great to know that we have consistently found you reliable tenants and that you appreciate our professional service. We really appreciate your recommendation and look forward to continuing to support you.
5/5
GoogleKelvin at John Shepherd provided excellent service when we came to collect our keys. He was friendly, professional, and very helpful throughout the process. He took the time to answer our questions and made everything straightforward and stress free. Really appreciated his great customer service and positive attitude. Thanks again, Kelvin!
Thank you for sharing your 5* review with us. We are delighted to hear that Kelvin provided you with great customer service throughout. We appreciate your kind words and look forward to assisting you again in the future.
5/5
GoogleKelvin Zakeyo was very professional and helpful definitely recommended.
Thank you Samuel for taking the time to share your 5* review for Kelvin. We will ensure your feedback is shared directly with him.
5/5
GoogleKatie has been extremely helpful and easily accessible making the process of moving into my new apartment much easier.
Thank you for your kind words Rachana. We are delighted to hear that Katie was so helpful and supportive during your move. We appreciate you taking the time to share your review and look forward to supporting you again in the future.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
John Shepherd and its branches won awards at EA Masters in one year, most recently 2020.
EA Masters winners in one year, the group and its branches: 2020.
EA Masters by year, 20202020 1 award EA Masters 2020 winners
Source: EA Masters winners lists, as published, linked by year.
Send John Shepherd a message.
Birmingham has the most, with 1,840 reviews rated 4.3 out of 5, followed by Solihull with 1,682.
The 11 John Shepherd offices, by town:
Yes. At EA Masters 2020 the group won Winner for Best Estate Agent Guide 2021 award winning agency, Lettings, West Midlands.
